Provide L1/L2/L3 support for Adobe Experience Manager (AEM) and Marketo applications, including incident management, troubleshooting, and resolution.
Provide day-to-day support of the Enterprise Digital Content Management product offering with special focus on the Adobe Cloud suite of products.
Support content authors in managing content fragments, experience fragments, editable templates, workflows, and publishing.
Support DAM (Digital Asset Management) usage, including metadata, renditions, and asset publishing.
Lead Template and Component development.
Monitor AEM environments (Author, Publish, Dispatcher) for performance and stability.
Troubleshoot replication issues, workflows, and user/group permissions.
Support Marketo campaigns, programs, and assets (i.e., emails, landing pages, forms, templates) improving customer engagement and automating marketing processes.
Work with marketing teams to ensure smooth integration between AEM and Marketo.
Troubleshoot issues with form submissions, campaign assets, and lead data sync.
Monitor sync health between AEM, Marketo, and data platforms.
Assist in campaign setup, personalization workflows, and lead capture optimization.
Provide guidance, training, and documentation for marketing teams on Marketo–AEM usage.
Build guardrails and security controls that meet Healthcare regulatory requirements.
Maintain audit logs and evidence for campaigns, data changes, and content publishes; support audits and risk assessments.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related technical field from an accredited institution
Five plus (5+) years of experience developing and maintaining computer applications, with two plus (2+) years of hands-on experience with Adobe Experience Manager (AEM) and Marketo
Experience in CI/CD pipelines (DevOps) and Adobe Marketing Cloud products (AEM, Marketo)
Hands-on experience with Adobe Experience Manager (AEM 6.x or higher)
Experience with fully integrated, headless, and hybrid AEM implementations
Proficiency in managing and troubleshooting: Content Fragments & Experience Fragments Templates and Editable Templates Workflows and publishing processes DAM operations (metadata, renditions, asset processing)
Campaign and program setup Asset management (emails, landing pages, forms, templates)
AEM–Marketo integration and troubleshooting
Previously lead management and personalization workflows
Experience in full cycle adobe cloud platform infrastructure implementations (preferred)
Experience in adobe cloud application implementation (AEM component development, Asset workflow development) preferred.
Relevant Adobe certifications (preferred)

Benefits

Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement 457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Adobe Experience Manager (AEM)MarketoCI/CD pipelinesContent FragmentsExperience FragmentsEditable TemplatesDigital Asset Management (DAM)Campaign setupAsset managementAdobe Marketing Cloud

Soft Skills

troubleshootingincident managementguidancetrainingdocumentationleadershipcommunicationcollaborationproblem-solvingorganizational

Certifications

Adobe certifications