IEHP

General Counsel

• Conduct legal research and prepare legal memorandum and executive briefings on a variety of legal topics as directed by leadership.
• Draft and respond to discovery, review motions, memorandums and other work product by outside counsel and provide insight and recommendations on legal strategy.
• Attend meetings with business units and recommend appropriate legal strategies and courses of action to meet IEHP’s needs.
• Provide strategic advice and counsel on the legal impact of new or proposed local, state, federal or managed care legislation or changes in government agency requirements or processes that impact IEHP in the administration of its programs.
• Handle cross-disciplinary legal matters in collaboration with regulatory and business attorneys and other professionals and paraprofessionals.
• Work collaboratively with a broad range of staff, developing and maintaining strong relationships between the IEHP legal department and IEHP’s other business units.
• Ensure the privacy and security of Protected Health Information (PHI) as outlined in IEHP’s policies and procedures relating to HIPAA compliance.
• Any other duties as required ensuring Health Plan operations are successful.

Associate Counsel, Manager

Administrative Assistant

• Perform a broad range of administrative duties for the department's Senior Leadership, use initiative and judgment in handling sensitive and confidential details.
• Exercise independent judgment and discretion in such tasks as scheduling appointments, receive and screen visitors and telephone calls.
• Rely on experience and judgment to plan and accomplish goals.
• Maintain and control confidential files and records, prepare all required reports and correspondence.
• Maintain appointment schedule, distribute all directed correspondence, and establish priorities with Senior Director on a daily basis.
• Develop and maintain an appropriate system for electronic filing key documents and presentations.
• Exercise considerable discretion and finesse in dealing with contacts to effectively carry out the internal and external relationship of the Senior Director office.
• Maintain a positive and professional attitude at all times, act as a model for others to emulate.
• Work with other AA’s to organize joint projects and meetings as necessary.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Administrative Assistant II

Auditor

• Conduct audits and testing procedures of assigned areas and Plan delegates, including detailed testing activities, documenting findings in audit work papers, developing detailed document requests lists, conducting walk-throughs, and proposing recommendations for improvement.
• Develop and maintain audit tools based on regulatory compliance with DHCS, DMHC, and CMS requirements.
• Document audit conclusions that are based on a complete understanding of the process, circumstances, and risk.
• Perform validation audits to determine if actions have been taken to mitigate risks identified.
• Support the development and acceptance of corrective action plans (CAPs) from internal departments and delegates to ensure accuracy and regulatory adherence.
• Validate corrective action plans (CAPs) from internal departments and delegates to ensure appropriate completion and make necessary recommendations as needed for compliance.
• Perform evaluations of operations, policies, and processes to validate compliance, evaluate effectiveness, and identify issues.
• Support the identification of and communicates issues raised, offering recommended solutions relevant to business and risk.
• Conduct regulatory research and provides interpretation of regulations to ensure appropriate application.
• Support the maintenance of risks for assigned areas in the Compliance Risk Universe to ensure risk mitigations plans are developed and risks assessed and refreshed as needed.
• Support the development of risk assessments to identify compliance risks posed to the Plan.
• Conduct routine monitoring activities to ensure compliance with regulatory and contractual requirements.
• Assist with reports for presentation to the Executive Compliance Committee and the IEHP Governing Board.
• Conduct compliance assessments as needed.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Compliance Auditor II

Engineer

• Lead the development and maintain a comprehensive roadmap for middleware initiatives, including business projects, application upgrades, core infrastructure upgrades, middleware platform upgrades (Kafka, Kubernetes, NGINX, etc.), compliance requirements, and operational improvements.
• Establish and include in roadmap compliance and operational items including functional and security patches, middleware managed server certificate refreshes, vulnerability remediation, platform upgrades and changes.
• Establish and include middleware improvements (e.g., log file rotation, automation) in the roadmap.
• Provide technical leadership and subject matter expertise in middleware applications’/products’ architecture, configuration, development, product capabilities, and deployment.
• Lead middleware definition requirements and ensure adherence to best practices and middleware security controls.
• Coordinate middleware efforts across teams, manage task assignments, and ensure timely delivery of project requirements.
• Provide inputs for middleware backlog prioritization including, analysis and assessment of epics/stories, SWAG / estimates, identify dependencies and story sequencing and participate in feature deep-dive working sessions and meetings.
• Perform installation, configuration, performance tuning, capacity planning, optimization review, troubleshooting, and design for large, complex middleware platforms across multiple environments and platforms.
• Perform system monitoring to ensure system operation health to meet service level agreements.
• Support Business-As-Usual (BAU) activities, respond to alerts and service interruptions, and provide 24/7 on-call support to minimize disruptions, restore functionality, and support customers.
• Execute production releases of software updates/new functionality in partnership with application development teams.
• Interact with system and storage teams to perform back-up and recovery procedures for ensuring business continuity.
• Implement and maintain middleware controls, manage vulnerability remediation, certificate refreshes, and patching.
• Develop and maintain documentation to support middleware infrastructure and processes.
• Maintain effective communication with vendors, systems support teams, local teams, end users, and next level management.
• Provide technical consulting and support integration efforts to ensure business continuity.
• Identify and implement middleware enhancements such as automation and log management.
• Investigate middleware and integration issues to provide resolutions and to develop root cause analyses for supporting maintenance improvements and upgrade planning.
• Develop, enhance, debug, support, maintain, and test software applications and associated products.
• Participate in peer reviews for designs, code, and other work products.
• Monitor the IT Service Management System to resolve customer issues and meet service expectations.
• Manages middleware team tasks to meet project requirements.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Engineer III – Middleware

Supply Chain

• Full responsibility for procurement services and tangible items
• Recognition of and advisement on the most appropriate procurement type to mitigate exposure to risk
• Oversight of public sector procurement processes to ensure compliance with policies, regulations, and standards
• Develop and manage a vast array of contracts
• Assist with the development and issuance of Solicitations such as Requests for Proposals, Bids, Quotations, and Qualifications
• Conduct solicitation evaluations, contract negotiations and amendments, contract management and records management
• Train staff on Lean Methodologies and lead Process improvement projects impacting overall supply chain performance
• Optimize supply chain efficiency by implementing best practices and fostering continuous improvement initiatives
• Streamline procurement processes, enhance supplier relationships, and drive cost savings throughout the supply chain
• Collaborate cross-functionally to align procurement strategies with organizational goals

Supervisor, Procurement – Supply Chain

• Formulate goals consistent with IEHP’s Strategic Plan, and Mission, Vision and Values, leveraging expertise in contracting and procurement concepts and adhering to Public Procurement policies, industry standards, best practices, and procurement/supply chain strategies.
• Provide analysis of data and issues with problem-solving capabilities, sound judgment to efficiently utilize public resources, identifying and implementing procurement management and administration best practices.
• Supervise and assign procurement related activity planning, proposal evaluation, contract negotiation and renewals; invoice-related issues; recommend a wide range of awards to Procurement Manager.
• Demonstrate a high degree of expertise in all aspects of procurement processes, from initiating solicitations to contract negotiations and awards, and contract administration throughout its life cycle.
• Develop and maintain contract or bid files; distributes documents to interested parties as needed.
• Review and recommend solutions based on compliance with departmental policy, procedure, State and Federal regulations of procurement/contracts/First Tiered Downstream and Related Entities requirements. This includes performing the sanction exclusion screening process and vendor screening.
• Ensure fiscal compliance on all procurement activities.
• Read and interpret rules and regulations; collect, organize, and evaluate information; identify alternative solutions, and project consequences of decisions and recommendations.
• Negotiate complex contracts and other procurement-related contracting activities specifying vendor and IEHP responsibilities and expectations regarding delivery of services, contract terms, special pricing arrangements, and other essential provisions.
• Advise management of contractual rights and obligations and provides interpretation of terms and conditions with oversight by Legal.
• Identify and complete process improvement methods concerning procurement and supply problems; ensure that all outcomes deliberated with internal and external customers are fair, reasonable, and within the law.
• Collaborate closely with key stakeholders and Legal to discuss and resolve contract or procurement related questions and concerns.
• Lead highly complex solicitations submitted by internal departments.
• Oversee staff’s bidding and contracting work to meet organizational timelines, addressing and resolving any escalated issues causing, or that may cause, unforeseen delays.
• Apply procurement law, principles, best practices, and techniques for drafting, reviewing, and revising, complex contracts and solicitations, as well as contract negotiations and management; and enforce contract provisions.
• Assist the Procurement Manager to train staff regarding policies; provide direction and technical guidance/feedback.
• Provide improvement training, conduct performance evaluation, assist Procurement Manger/Director with performance goal setting, and allocate resources.
• Participate in the interview selection process and provide assessment to the Procurement Manager.
• Assist the Procurement Manager/Director to identify and review single/sole-source requests, vendor protests, and non-compliance issues.
• Investigate any disputes/complaints and provide information to the Procurement Manager/Director for resolution.
• Develop and review vendor correction action plans for issuance by the Procurement Manager/Director.
• Collaborate with internal business unit partners to provide guidance and/or improve processes.
• Assist Procurement Manager/Director to assess procurement business use cases and initiate procurement discussions and/or assessments surrounding topics of forecasted costs, budgetary factors, data security, compliance, and legal considerations.
• Any other duties as required ensuring Health Plan operations are successful.

Manager

• Exercise independent clinical judgment and strategic planning in managing a caseload of members with medical needs according to department processes and procedures.
• Recommend care coordination strategies for members, including but not limited to: Utilize clinical tools and metrics (i.e., brief medical interventions) as necessary to inform interventions, manage caseloads, and escalate high-risk cases appropriately.
• Engage with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as improving the member’s ability to manage and control their whole health.
• Conduct comprehensive, holistic assessment according to the scope of the RN license.
• Assimilate assessment information into an individualized care plan (ICP), communicate ICP with members, approved family or caregiver, and other members of the care team.
• Lead inter/transdisciplinary care team meetings to share information, update and inform care plan.
• Coordinate with internal and external health partners to support Members comprehensive care needs.
• Participate and lead care transition plan responsibilities.
• Assist with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services.
• Coordinate care for members with complex medical and social needs, including across the physical, behavioral, and dental health delivery systems.
• Provide formal and informal training and support for Health Access Team Members on medical conditions, including treatments and evidence-based for treatment.
• Provide clinical consultation and support for Health Access ECM Team Members on physical health conditions, including evidence-based care.
• Represent the Enhanced Care Management team as the lead member when necessary.
• Develop interventions to improve the member’s ability to manage their own health.
• Support the clinical scope of responsibilities for non-clinically licensed care Team Members within the RN scope of practice.
• Cultivate and sustain productive partnerships with providers, team members, and community stakeholders.
• Employ advanced communication methods to strengthen collaboration across in-person, telephonic, and digital platforms.
• Model supportive and collaborative relationships with Members, co-workers, and community relations.
• Promote a collaborative and effective working environment within the Health Access Enhanced Care Management team by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as arise, and collaborating on Member case discussions.
• Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.
• Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing performance indicator measures, HEDIS gaps, and other quality measures.
• Participate in staff meetings, trainings, committee meetings, or other activities as needed or as directed by Leadership.
• Ensure documentation is accurate and in compliance with regulatory requirements and accreditation standards.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Care Manager, RN – Health Access, ECM

Administration

• Establish contract management objectives, procedures, templates, and workflow processes for vendor contracts and deliverable schedules.
• Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active.
• Moreover, track obligations, deliverables, and contract change notes. Manage and control access to documents as appropriate.
• Develop contracts that clearly outline responsibilities, deliverables and costs that can be translated to effective performance and cost management.
• Work with legal representatives to develop and insert appropriate legal protections in contracts, as warranted.
• Work with all teams (security, compliance and tax, HR, accounts payable [AP], etc.) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations.
• Develop a knowledgebase of negotiating strategies, best practices, and negotiation personnel and teams.
• Make improvements to processes, procedures, workflow, and organizational structures for contract management.
• Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies, and internal chargebacks, where appropriate.
• Work alongside procurement colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotation (RFQs), and requests for proposal (RFPs) that are in the pipeline.
• Work with vendors and key stakeholders to establish clear contract change control processes.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Vendor Contracts Administrator – IT VMO

• Find joy in serving others with IEHP
• Responsible for the ownership of Transportation programs and projects, including initiation, planning, development, implementation, coordination, monitoring, and evaluation of projects and programs
• Develop, plan, coordinate, and maintain the operations of complex benefit programs, systems, and special projects with an emphasis on program development and management including administration and compliance
• Collaborate closely across all IEHP departments and with external organizations/Providers to lead and manage programs/projects
• Attend programs, legislative updates, seminars, and conferences; provides updates and educational collateral and presentations; represents organization at committees, meetings, and conferences
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful

Transportation Program Administrator

Architect

• Under the direction of the Manager, Learning & Organizational Development (L&OD), the Senior Learning Architecture Advisor leads the design and evolution of IEHP’s enterprise learning architecture.
• This role shapes holistic learning experiences, defines content governance standards, and ensures scalable, consistent, and innovative solutions aligned with IEHP’s strategic and operational priorities.
• The Senior Learning Architecture Advisor brings systems thinking, content strategy expertise, and deep adult learning knowledge to design connected, seamless learning journeys across digital and in-person modalities.
• This role partners cross-functionally to ensure learning solutions are human-centered, measurable, and operationally sustainable.
• Commit to incorporate IEHP’s Quality Program goals including HEDIS, CAHPS, and NCQA Accreditation.

Senior Learning Architecture Advisor

Learning and Development

• Find joy in serving others with IEHP!
• Lead the enterprise-wide learning partnership model, ensuring learning strategies support all Team Members and leaders across the organization.
• Oversee a team of L&D Partners who consult with business units to assess enterprise capability needs, align learning initiatives to business strategy, and deploy scalable solutions that drive performance.
• Oversee the design and deployment of enterprise learning and organizational development solutions that strengthen leadership capability, enhance team performance, and drive measurable business outcomes.
• Ensure learning solutions are aligned, practical, measurable, and consistent with enterprise objectives.
• Provide coaching and direction to L&D Partners, and collaborate closely with various stakeholders to deliver scalable, high-impact learning experiences.
• Establish governance and intake processes for enterprise learning requests.
• Ensure initiatives align with enterprise goals around performance, culture, engagement, and growth.

Manager, Learning & Development Partners

• Partner with leaders to assess capability gaps and align learning strategies with enterprise goals
• Develop annual and multi-year learning plans for assigned business areas
• Ensure learning initiatives support performance, engagement, and culture objectives
• Serve as a trusted advisor to senior leaders and HR Business Partners
• Conduct needs assessments using performance consulting methodologies
• Diagnose root causes of performance gaps and recommend systemic solutions (learning, process, structure, or leadership interventions)
• Facilitate strategic conversations related to leadership development, team effectiveness, and change management
• Engage in the design process of evidence-based learning solutions using adult learning principles
• Incorporate modern learning technologies and analytics to enhance engagement and measure impact
• Facilitate high-impact leadership and team development sessions as needed
• Support organizational effectiveness initiatives such as team interventions, culture initiatives, leadership development frameworks, and change efforts
• Establish success metrics and evaluate effectiveness of learning interventions
• Continuously identify opportunities to enhance learning impact and business value

Learning & Development Partner

• Develop and execute a comprehensive organizational effectiveness strategy aligned with IEHP’s mission, values, and evolving business priorities.
• Translate enterprise culture and change initiatives into function-level roadmaps that reflect operational realities while advancing shared organizational standards.
• Diagnose cultural, structural, and capability gaps and design targeted, evidence-based interventions.
• Apply action research methodologies and organizational analytics to identify systemic opportunities involving strategy, structure, people, and processes.
• Build and refine succession planning and talent review protocols for executive and critical roles, including process design, tools, governance, and cadence.
• Identify critical organizational capabilities and design targeted development strategies at the organizational, team, and individual levels.
• Partner closely with L&OD, HR Business Partners, and business leaders to shape strategies that strengthen leadership capability and organizational effectiveness.
• Leverage people and organizational data to generate insights, identify root causes, and guide decision-making.

Associate Counsel, Manager

Administrative Assistant II

Compliance Auditor II

Engineer III – Middleware

Supervisor, Procurement – Supply Chain

Supervisor, Procurement – Supply Chain

Care Manager, RN – Health Access, ECM

Vendor Contracts Administrator – IT VMO

Transportation Program Administrator

Senior Learning Architecture Advisor

Manager, Learning & Development Partners

Learning & Development Partner

Organizational Effectiveness Manager