Serve as a lead one or more moderately complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
Provide input from a business and IT perspective.
Provide guidance and leadership to impact process changes that will help the IT Organization improve service and delivery to its customers.
Provide leadership, mentorship, and direction to IT and business Team Members.
Coach and transfer knowledge to less experienced Team Members.
Lead the planning, design, and implementation of technology upgrades and software application releases.
Lead the business process redesign and documentation as needed for new technology.
Establish contracts and budgets with external service providers, ensuring that vendors meet commitments and deliver quality products and services.
Performs requirements analysis, translating business needs into technical system requirements and specifications.
Lead the assessment of business needs a structured requirements process (gathering, analyzing, documenting, and managing changes).
Conduct data gathering and analysis to understand business strategy requirements.
Develop and maintain system documentation including system requirements, design documents, process flows, intake requests, project plans, issue logs, and test plans.
Generates appropriate communication, process and plans for mitigating the disruption of change.
Evaluate system performance measures to ensure that systems are scalable and continue to meet IEHP needs.
Coordinate and perform testing of applications as needed.
Facilitate project and problem-solving meetings with businesses with both business and IT groups.
Build liaison relationship with business and IT.
Establish and maintain liaison relationships with business and IT to provide effective solutions.
Manage stakeholder expectations and analyze performance metrics to ensure stakeholder satisfaction.
Track and report progress on technical implementations and manage customer expectations.
Investigate problems and resolves working in conjunction with technical teams.
Assist with the investigation and statement of problems.
Escalate issues as appropriate.
Conduct research on hardware and software products and proposes recommendations to IT Management and Business sponsors.
Provide support in creating reports, research, and documentation for the analysis of business satisfaction.
Lead development and communicate business requirements and functional specifications for the design and implementation of business solutions.
Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
Participate in IT solution deployment activities.
Ensure IT solutions meet business needs.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Requirements

Seven plus(7+) years of technical systems analyst experience
Five plus(5+) years working within IT development environment, with the familiarity of SDLC, relational databases, and development practices
Five plus(5+) years of experience supporting complex software applications including custom-developed applications and commercial products
Bachelor’s degree in Business Administration, Computer Science, Healthcare, or related program from an accredited institution required
IIBA, CBAP preferred
Advanced knowledge and understanding in the following: SDLC and various methodologies
Formal requirements gathering methodologies
Project management principles and practices
Understanding of how to interpret needs of stakeholders correctly
Requires technical, analytical, and interpersonal skills
Proficiency with Microsoft PC desktop applications including Excel, Word, MS Project, and Visio

Benefits

Competitive salary
Hybrid schedule
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement 457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical systems analysisrequirements analysisbusiness process redesignsoftware application releasesSDLCrelational databasesproject managementfeasibility studiesdata gathering and analysissystem documentation

Soft Skills

leadershipmentorshipcommunicationproblem-solvingstakeholder managementcoachinganalytical skillsinterpersonal skillsguidancecollaboration

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Computer ScienceBachelor’s degree in HealthcareIIBACBAP