ICU Medical

Account Executive

• Meet territory sales quota and effectively manage CRM pipeline for ICU Medical Infusion Therapy, Devices, Oncology, Specialty products, and Services
• Master presentation skills and share technical knowledge of the ICU family of products and how they relate to guidelines FDA, CDC, SHEA, INS, ONS, ASHP, etc. in order to communicate professionally with Hospital Clinicians
• Know the strengths and weaknesses of competing products in the market and how to position ICU Medical’s offerings against them clinically. Be the clinical expert / consultative problem solver at the field level for clinical and supply chain contacts.
• Know the assigned territory and customer base, contracts, pumps, solutions, distribution models, etc.
• Be able to conduct product demos of all ICU products and conduct customer meetings
• Communicate with sales teams and managers to align sales efforts with Company and regional targets
• Support field sales in managing customer communications related to backorders, allocations, pricing, contracts, etc.
• Work on special projects as assigned and attend all team, regional, and office hours calls
• Travel outside of territory monthly to assist with educations, go-lives, implementations, assessments, etc.

Associate Hospital Sales Representative – Vascular

Manager

• Provide front-line clinical expertise and technical product support to distributors, customers, end-users, and internal teams via phone, email, and other communication channels.
• Manage escalated or difficult customer interactions to ensure timely, accurate resolution, researching and gathering clinical feedback to provide evidence-based responses.
• Maintain deep technical and clinical product knowledge of SurgiVet and ICU Medical veterinary products, including anesthesia equipment, monitoring devices, and clinical applications.
• Oversee product setup, testing, and troubleshooting as needed to ensure proper equipment functionality and performance.
• Provide leadership, coaching, development, and support for the Clinical Support team to foster engagement, accountability, and professional growth.
• Establish clear expectations, goals, and performance metrics for team members while managing daily workflows, scheduling, and phone support coverage.
• Ensure continuous departmental coverage and operational continuity, providing direct phone or workflow coverage when team members are out of the office.
• Manage personnel actions, including hiring, performance reviews, conflict resolution, and curriculum updates, in close partnership with Management and HR.
• Act as a strategic liaison between upper management and the Clinical Support team, communicating customer needs, clinical trends, and operational challenges.
• Provide customer-driven insights and clinical experience to leadership to support sales forecasting, product lifecycle planning, and the identification of future market opportunities.
• Collaborate cross-functional with engineering teams (R&D, Manufacturing, QA, Materials) to analyze, implement, and resolve design, process, and supplier issues for new or improved products.
• Coordinate with internal and distributor marketing/sales teams to support SurgiVet products in the market and integrate cross-functional input into product requirements.
• Partner with the Global Product Manager (GPM) on sustaining and end-of-life products, providing workflow improvement input and requirement integration.
• Report, trend, and analyze customer complaints and returns, supporting CAPA investigations, risk reviews, supplier investigations, and product improvement projects.
• Provide feedback and training to clinical support technicians investigating complaints to ensure high-quality, consistent communication.
• Ensure departmental compliance with all applicable laws, regulations, company policies, environmental/health/safety standards, and documented procedures.
• Manage veterinary-specific regulatory challenges, including communicating FDA announcements or recalls, and ensuring human-side complaint processors understand veterinary regulatory differences.

Manager, Animal Health Clinical Support

Compliance

• Manages the Regulatory Operations team responsible for various operational regulatory activities.
• Oversee the preparation, review and submission of data and documentation to support regulatory applications, product registrations.
• Establishes and manages systems and processes to support publishing of regulatory submission packages, product and facility registrations and regulatory data management.
• Provides regulatory support and expertise by developing global regulatory strategies, identifying needed registration data, obtaining this data and ensuring that it is effectively presented for the registration of products.
• May serve as a lead regulatory representative to an assigned product or project team.
• Interacts with various regulatory agencies and internal ICU Medical cross functional organizations.

Regulatory Affairs Manager

Client Partner

• Drive sales excellence of the commercial teams by enhancing their knowledge, skills and competencies needed to drive business results. This includes but not limited to product knowledge, clinical knowledge, industry insights and trends, sales skills, territory management and account planning skills.
• Work closely with cross-functional department leaders and stakeholders to assess education needs and market nuances and develop, modify, and deliver education to align to specific market or departmental needs.
• Analyze the effectiveness of education programs through review of education and facilitation delivery metrics, sales productivity reports, and learner/stakeholder feedback.
• Act as a subject matter expert to develop education content for internal and external audiences, working closely with Instructional Designers, & downstream marketing team following the principles of adult learning, and meeting the Global Learning & Development Standard Operating Procedures, Branding Guidelines, Copy Approval process, and Document Control requirements.

Learning & Development Partner, Infusion Consumables, IV Solutions, Pharmacy Systems

QA Engineer

• The Engineer II, Quality – Complaints is a product quality representative that provides hands-on technical quality engineering support to product complaint investigations for multiple manufacturing facilities.
• Provides guidance to the manufacturing sites Quality and Operation teams ensuring that investigation findings are appropriately addressed.
• This position will also have direct interaction with customers and Global Field sales reps.
• Customer conference calls and visits may be conducted to better understand product issues, identify customer concerns before issues become complaints, and speak on behalf of the Quality organization.
• Responsible for the accomplishment of established quality goals.
• The Engineer II will complete intermediate projects with guidance from more experienced engineers and managers.
• They gain exposure to some of the complex tasks within the job function and are occasionally directed in several aspects of the work.

Quality Engineer II – Complaints

• Methodically process, and investigate, Medical Device customer feedback (complaints) in a high paced, efficient and accurate manner
• Identify critical dimensions on component drawings and submit dimensional inspection requests
• Carry out basic standardized test methods and/or submit functional testing requests
• Establish and maintain communication both internal and external (with the customers and regulatory personnel as needed)
• Domestic and International Regulatory vigilance reporting is essential
• Write effective reports and do so in a timely, priority driven manner, working effectively in a team environment with shifting priorities and time sensitive requirements.
• References existing work to complete similar projects. Improves on previous work.
• Provides input to the product teams regarding the development of new designs, methods or processes.
• Works under supervision of more experienced engineers. Regular assignments are completed with minimum supervision.
• May assist in training new employees with respect to documentation, use of equipment, laboratory techniques and department procedures.
• Delivers communications tailored to the needs of the receiver (managers, peers, customers) with appropriate frequency to maximize its utility and promote cross-functional collaboration.
• Work on special projects as they arise

Quality Engineer I – Complaints

Full-stack Engineer

• The Principal Engineer, Tooling is responsible for new tooling for new products and supporting product improvements through adherence to good engineering and documentation practices.
• Lead, maintain timeline and budget, support and manage tooling & molding projects.
• Liaise with the Molding Engineer, Production, Quality, and Maintenance.
• Monitor and coach junior level engineers.
• Work on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.

Principal Engineer, Tooling

Pharmacist

• This position supports and promotes ICU Medical products and services through pre-sales activities, product presentations, product education, in-service training, problem solving and post sales ongoing customer satisfaction.
• Align with the Regional Sales Managers, Strategic Account Executives and integrate activities with the Infusion Systems team as well as peer-to-peer clinical relationships with ICU Medical customers.
• Responsibilities in supporting the Enterprise Sales Team (EST) in working with the largest national opportunities.
• Performance goals will be tied to annual ICU Medical device signing’s/revenue objective for the specific coverage this role is aligned with.
• Liaise with Marketing, Quality, Operations and Manufacturing regarding complaints, problems, new products and revisions as well as special projects or issues.

Enterprise Pharmacy Manager – Infusion Systems

• Conduct investigations of considerable complexity pertaining to the development of new designs, methods, materials or processes.
• Provide expert technical guidance and support to R&D in the design and implementation of high quality new products and processes.
• Ensure processes used in production are producible, high quality, common and cost effective.
• Assure implementation of best practices established by industry and the Advanced Manufacturing Engineering team.
• Apply advanced manufacturing engineering theories and concepts.
• Optimize solutions from a systems point of view.
• Understand design requirements of the final product and coach other engineering disciplines.
• Implement high quality Tools, Equipment, and Process, and validate our operations facilities.
• Identify, create and lead new and existing methods for verification and validation.
• Implement cost saving initiatives as defined by leadership.
• Assist business unit leadership in the implementation of road maps for core processes and process controls.
• Lead DFM/DFA, Process Development, PM plans, with R&D, Suppliers and Operations.
• Work on special projects as they arise.

Principal Engineer, Manufacturing

Associate Hospital Sales Representative – Vascular Access

Software Engineer

• Elicit, analyze, document, and implement requirements gathered from the change request system for supply chain and manufacturing systems.
• Build unit and integration tests for the applications and services.
• Build highly available and easily maintainable applications for manufacturing plants.
• Develop and manage integration with other systems across the organization.
• Knowledge of build processes using Ant or equivalent tools.
• Experience with Jenkins is preferred.
• Experience with Unix scripting is preferred.
• Demonstrate strong collaboration skills, including knowledge sharing, cross-training, and supporting team members as needed.
• Work with business users to understand and translate user requirements into forms and functions.
• Develop documentation as necessary for analysis, design, implementation, and support.
• Participate in stand-up meetings and report status to team members and management.
• Determine and communicate work estimates and status as needed.
• Participate in 24/7 department on-call support rotation.
• Work on special assignments as they arise.

Senior Applications Programmer

Associate Hospital Sales Representative – Alternate Site, Midwest/Plains

• Provides regulatory advice and support to assigned products/teams. Identifies and communicates registration needs and strategies. Maintains awareness of applicable regulations.
• Plans and organizes registration packages for device products. Prepares registration packages in line with local regulatory requirements and guidelines.
• With oversight, serves as a liaison with regulatory agencies pertaining to assigned products. Assists in the preparation of agency meeting packages and strategies for agency meetings.
• Evaluates manufacturing and labeling changes for regulatory impact. Accurately describes these changes for ease of regulatory agency review.
• Work with region and country RA counterparts to evaluate changes for regulatory impact and to ensure compliance with applicable regulations. Accurately describes these changes for ease of regulatory agency review.
• Represents Global Regulatory Affairs at research and development meetings and presents agreed upon regulatory positions. May serve as a lead regulatory representative to an assigned product or project team.

Senior Associate, Regulatory Affairs

Sales

• Point of contact for assigned Sales Reps and Region Managers
• Primary sales contact for Alternate Site customer base
• Assist in the sales cycle from initial inquiry to close of business
• Maintain and enhance relationship with existing customer base in collaboration with Sales team
• Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
• Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
• Generate new sales opportunities from phone & email inquiries
• Provide technical support and maintain a strong level of product & competitor knowledge
• Direct communication with distributor, distributor reps and end users for maximum sales efficiency
• Manage ICU Website inquiries related to sales opportunities
• Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
• Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
• Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
• Weekly reporting for high priority or high visibility items
• Manage vendor credentialing process with various credentialing companies
• Support & perform special projects for corporate accounts IDN’s
• Act as liaison for internal & external sales communication
• Work on special projects as assigned

Sales Support Representative

Procurement

• Develop and implement category strategies globally, including identifying needs, project planning, collecting internal and external data, performing strategic analysis and identifying opportunities, formulating procurement strategies and developing implementation plans.
• Form, lead, and facilitate cross-functional teams as applicable to execute the procurement process and plans; enable supplier selection and decision process; lead/facilitate contract development, negotiation and execution process, including complex commercial negotiations involving pricing, service levels, risk allocation, liability, and performance incentives.
• Manage strategy alignment, long term security of supply, supplier performance, and establish preferred supply base.
• Ensure optimal supplier pricing, supply responsiveness, quality, and contractual compliance.
• Own the end-to-end contract lifecycle, including negotiation, execution, amendments, renewals, compliance monitoring, and terminations.
• Partner with Legal to structure and negotiate contract terms and lead resolution of disputes, claims, and performance gaps.
• Establish and maintain master agreements, long-term supply agreements, and SOW frameworks that support scalability, risk mitigation, and operational efficiency.
• Develop appropriate risk management strategies which anticipate and address an extensive range of commercial, supply, and contractual risk scenarios to assure supply of ICU Medical’s requirements.
• Maintain industry intelligence on technology trends, sourcing options, and competitive pricing.
• Measure and report on commodity performance objectives, monitor supplier performance, conduct periodic business reviews, and initiate corrective action when necessary, including contract-based KPIs, SLAs, and scorecards.
• Review, negotiate, and maintain Supplier Agreements and supporting documentation.
• Benchmark prices and pricing information to ensure that the company is receiving the most cost-effective, highest quality products.
• Develop and maintain relationships with key stakeholders to support the sourcing process.
• Coordinate with other functions and impacted stakeholders to assure timely implementation and compliance with the agreed sourcing strategies.
• Work on special assignments as they arise.