ICU Medical

Business Intelligence Analyst

• Support the entirety of ICU Medical by developing and managing Supply Chain and Manufacturing data, dashboards and reports used to conduct analyses and assessments across all functions of the business
• Participate in requirements gathering sessions with key stakeholders to understand reporting needs and available data sources in the various areas of Supply Chain and Manufacturing
• Work with IT to migrate desired data into OBIEE data marts and/or Power BI workspaces
• Facilitate user acceptance testing for OBIEE/Power BI data migration initiatives, dashboards and reports
• Develop and manage multiple OBIEE, Power BI and Excel reports/dashboards using data from disparate data sources
• Build and maintain supply chain dashboards that consolidates KPI progress and analysis reporting in OBIEE/Power BI
• Administer repeated manual reporting tasks on cadence, without supervision, and with attention to quality, accuracy and timeliness
• Provide technical assistance and training to Operations end-users, including participating in recurring OBIEE/Power BI training programs and user-focused documentation development

Analyst, Operations Business Intelligence

• Participate in requirements gathering sessions with key stakeholders to understand reporting needs and available data sources in the various areas of Supply Chain (includes Logistics, Customer Care, Planning, Procurement, etc.) and Manufacturing
• Work with IT to migrate desired data into OBIEE data marts and/or Power BI workspaces
• Facilitate user acceptance testing for OBIEE/Power BI data migration initiatives, dashboards and reports
• Assist in ensuring data integrity across OBIEE, Power BI, and Excel-based reporting outputs
• Translate business requirements into specifications that will be used to develop required OBIEE/Power BI reports/dashboards and mailers, created from disparate data sources
• Develop and manage multiple OBIEE, Power BI and Excel reports/dashboards using data from disparate data sources
• Build and design layouts and visualizations to synthesize analytics into easy-to-understand value-driving opportunities
• Build and maintain supply chain dashboards (including inventory, logistics, demand planning, supply planning) that consolidates KPI progress and analysis reporting in OBIEE/Power BI
• Administer repeated manual reporting tasks on cadence, without supervision, and with attention to quality, accuracy and timeliness
• Automate repetitive offline reporting tasks as much as possible to streamline generation and delivery
• Document processes and cross-train other team members on administering and maintaining both manual and automated reporting
• Provide technical assistance and training to Operations end-users, including participating in recurring OBIEE/Power BI training programs and user-focused documentation development
• Troubleshoot and perform root cause analysis on user report issues
• Work on special projects, as needed

Operations Business Intelligence Analyst

Sales

• The Vascular Access Sales Specialist is responsible for building and maintaining ICU Medical’s Vascular Access & Blood Collection business in a given territory.
• The position is focused on increasing territory level profitability and expanding the current customer base by selling ICU Medical products and extending relationships into new areas with new customers.
• Provides post sales implementation support on an ongoing basis to ensure ICU Medical customers are maintaining an overall positive experience.
• The Vascular Access Sales Specialist will align with the Regional Sales Manager and coordinate daily activities to meet and exceed the annual territory Vascular Access and Blood Collection revenue objectives.
• Must be the clinical expert and consultative problem solver at the field level for clinical and supply chain contacts.
• Clearly communicate with Regional Sales Managers, Marketing and Operations Teams on product performance in order to drive better organizational performance on an ongoing basis.
• Meet and exceed all agreed upon annual ICU Medical organizational performance objectives for Vascular Access Sales Specialist role.
• Work on special projects as they arise and are assigned.

Vascular Access Sales Specialist

Engineer

• We are seeking a Biocompatibility Engineer II to join our team. As a member of the biocompatibility team, you will help ensure patient safety by contributing to the biological and toxicological evaluations of medical devices, materials, and processes. You will work closely with cross-functional teams to comply with global regulatory standards such as ISO 10993.
• You will leverage your understanding of the medical device biocompatibility field to provide guidance throughout the product development cycle, interpret regulatory requirements, and support the biocompatibility strategy. Using your analytical skills, you will review scientific data, identify gaps, and recommend risk mitigation strategies.
• This position will be pivotal in supporting regulatory compliance, quality engineering strategies, and design history file (DHF) remediation aligned with medical device regulations and standards such as EU MDR, FDA 510(k), ISO 13485, ISO 10993, ISO 18562, and ISO 14971.

Engineer II, Biocompatibility

Analyst

• The IT Assurance Analyst provides CSV/Assurance support for computerized systems, networks and software that have been newly installed, upgraded and/or modified to support cGMP functions in Manufacturing, Supply Chain, and Quality, as part of IT Quality and Compliance organizations.
• This role works closely with Change Owners to generate and support validation/assurance testing (IQ, OQ, IOQ, PQ etc.) that are compliant with Plant and Corporate policies and procedures.
• Responsible for reviewing, executing, documenting and approving assurance testing/validation deliverables, and if necessary, coordinate other resources in validation documents and activities.

IT Assurance Analyst, QMS Applications

Procurement

• Develop and implement category strategies for Facilities and MRO globally, including identify needs, project planning, collect internal and external data, perform strategic analysis and identify opportunities, formulate procurement strategies and develop implementation plans
• Form, lead, and facilitate cross-functional teams as applicable to execute the procurement process and plans; enable supplier selection and decision process; lead / facilitate contract development, negotiation and execution process
• Manage strategy alignment, long term security of supply, supplier performance, and establish preferred supply base
• Ensure optimal supplier pricing, supply responsiveness, quality, and contractual compliance
• Develop appropriate risk management strategies which anticipate and address an extensive range of risk scenarios to assure supply of ICU Medical’s requirements
• Maintain industry intelligence on technology trends, sourcing options, and competitive pricing
• Measure and report on commodity performance objectives, monitor supplier performance, conduct periodic business reviews, and initiate corrective action when necessary
• Review, negotiate, and maintain Supplier Agreements and supporting documentation
• Benchmark prices and pricing information to ensure that the company is receiving the most cost-effective, highest quality products
• Develop and maintain relationships with key stakeholders to support the sourcing process
• Coordinate with other functions and impacted stakeholders to assure timely implementation and compliance with the agreed to sourcing strategies
• Work on special assignments as they arise

Global Category Manager – Facilities, MRO

Field Engineer

• Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
• Drive to customer locations on a daily basis.
• Provide product testing & investigation and repair of devices at customer location.
• Electromechanical device installation for field-serviceable equipment.
• MedNet support.
• MedNet device configurations.
• Install MedNet drug libraries as needed.
• Provide customer Technical In-Service training.
• Register Oracle Service Requests via laptop.
• Implement hardware & software device updates via technical field projects.
• Provide billable (i.e. non-warranty) field repair services.
• Maintain inventory of field spare parts.
• Proper expensing of all travel costs.

Field Service Engineer

Marketing

• Review, analyze, and assess RFP documents to determine the best approach for proposal response.
• Responsible for quarterbacking the RFP process from receipt to submission, ensuring deadlines are met.
• Work with cross-functional teams to gather necessary information and develop comprehensive proposals.
• Engage with internal departments to ensure that proposals are accurate, comprehensive, and aligned with the company’s goals.
• Review and ensure that proposals fully comply with RFP instructions and client requirements.
• Maintain a detailed record of all RFPs, including RFP Tracker for status tracking, timelines, and deadlines.
• Establish and manage timelines for proposal development, review, and submission, ensuring on-time delivery.
• Serve as the point of contact for internal stakeholders and clients throughout the RFP process.
• Assist with post-submission activities, such as clarifications, presentations, and follow-up questions.
• Continuously assess and refine the RFP process and content library.

Analyst, Contract Marketing – RFP

• Responsible for selling vascular access products to healthcare facilities.
• Develop and maintain relationships with key customers and stakeholders.
• Provide product training and support to healthcare professionals.
• Collaborate with internal teams to meet sales targets and objectives.

• Key performance indicators will inform the business regarding contract turnaround time, most frequently negotiated contract clauses, effectiveness of pricing strategies (quote tool), the robustness of the opportunity pipeline, the effectiveness of operational improvements (example: MedNet and ESA billings), and overall performance of the contracting effort.
• Accountable for working with the Device Sales Organization, the US Device Business Unit, IV Solutions Business Unit and the Major Accounts Executive team to provide analytical support and identify strategic exceptions and/or maximize opportunities to grow sales and margin within defined parameters.
• This collaborative role will need to interface effectively with leadership in sales, services, finance, legal, and other functions to ensure optimal cross-function communication and cooperation.
• Work on special projects as assigned

Senior Analyst, Contract Marketing

• Meet territory sales quota for ICU (Market leading disposable) Infusion Therapy, Oncology, and Specialty products
• Master presentation skills and command technical knowledge of the ICU family of products and how they relate to guidelines FDA, CDC, SHEA, INS, ONS, ASHP, etc. in order to communicate professionally with Hospital Clinicians
• Know the strengths and weaknesses of competing products in the market and how to position ICU Medical’s offerings against them clinically. Be the clinical expert / consultative problem solver at the field level for clinical and supply chain contacts.
• Know the assigned territory and customer base, contracts, pumps, solutions, distribution models, etc.
• Be able to conduct product trials and implementation of all ICU products
• Know your market and the clinicians in the market through local AVA INS APIC ONS chapters
• Communicate with managers and align sales efforts with Company and regional targets
• Work on special projects as they arise
• Work occasionally during weekends/nights, when necessary

Portfolio Sales Specialist

• Accountable for executing all individual/IDN customer contracting activities (contract lifecycle).
• Support the development of individual/IDN contracts including price and T&Cs ensuring adherence to GPO strategies ICU Medical Management Approval Matrix.
• Drive throughput, optimization, timely execution of individual/IDN contracts and post execution contract management including contract compliance.
• Align Contracting Teams to support Business Unit strategies.
• Deliver contract excellence using performance analytics, dashboards and process improvements to drive efficiencies and support business initiatives.
• Optimize contracting processes leveraging Microsoft Tools and Model N.
• Maximize opportunities for ICU Medical revenue and margin growth by driving and managing the contracting process from targeting through renewal of Individual and IDN Contracts.
• Draft, redline, and manage complex contract amendments in alignment with business requirements and organizational standards.
• Partner with Legal, Marketing, Finance, and other stakeholders to facilitate efficient review, revision, and execution of amendments.

Senior Manager, Contract Marketing

• Support Molding Engineering for continuous process and product improvements.
• Implement Molding Engineering activities such as scientific injection molding process development, process monitoring, and tool qualifications.
• Guide project timelines for Validation (IQ/OQ/PQ) activities.
• Analyze and spec equipment performance and identify system improvements like vision systems, temperature controllers, robots, and resin analysis.
• Implement Cost Savings - Scrap, De-Cavitation, MUV, DPM, OEE.
• Close coordination with the resources assigned to the product family (tool room, Process Engr, Quality Engr).
• Assist in completion of CAPA tasks and deliverables (Corrective and Preventive).
• Largely self-directed after work is assigned.
• May solicit input from senior level engineers.
• Works on problems of diverse scope and complexity where analysis of data requires evaluation of identifiable factors.
• Uses creative approaches in solving complex problems.
• Integrates subsystems and components in total systems design.
• Develops specifications from customer requirements.
• Work on special projects as they arise.
• Initiate and manage projects with adherence to program management guidelines as they relate to new/existing molding equipment, tooling, and materials.
• Coordinate efforts with the Materials Group to assess vendors and provide materials technical information.
• Build productive relationships internally and externally.
• Assist in training new/current employees with respect to documentation, use of equipment, laboratory techniques and department procedures.
• Delivers communications tailored to the needs of the receiver (managers, peers, customers) with appropriate frequency to maximize its utility and promote cross-functional collaboration.
• Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; builds consensus.

Engineer III, Molding

Bilingual

• Member of a call center group receiving calls and making outbound calls.
• Processes return service authorizations in response to incoming phone calls, e-mails and web-based inquiries including but not limited to warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism
• Contributes to data within the Enterprise Resource Planning systems/assists with account initiation/reactivation
• Processes confidential information, including billing information, to initiate repair orders for Service and Repair activities.
• Provides information, such as repair status, in response to inquiries
• Determines/verifies sold to/ship to/bill to in appropriate Enterprise Resource Planning systems
• Contact customers when an estimate is required, tracking responses, providing estimates to customers, obtaining approval/denial of estimates, entering responses and necessary information in applicable system
• Contact customers for unauthorized Return Material Authorizations and follow through with authorization requirements
• Meet or exceed key performance metrics of customer satisfaction I.e. 1st call resolution, 24-hour response time/acknowledgement, required documentation etc.
• Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.

Client Solutions Specialist, Bilingual French/English

Network Engineer

• Serve as Subject Matter Expert for ICU Medical’s Wireless technology and infusion pump product offerings.
• Support the design, deployment, and ongoing operation of secure, scalable cloud solutions within Amazon Web Services (AWS). This role focuses on maintaining and improving cloud infrastructure that supports Medical Device and Medical Device Data products.
• Collaborate with Medical Device and Platform Engineers to support infrastructure services within AWS.
• Demonstrate ownership of network resources around the world and work with partners to develop strategies to support and refresh them as required.
• Oversee the day-to-day network operations at Data Center locations and provide internal network support to the Research and Development (R&D) groups and Service Center teams globally.
• Participate in after-hours customer support, which includes an on-call rotation program, weekend maintenances, and other IT related activities.
• Advanced knowledge of the 802.11 standards and identify what channels are available for use and common sources of wireless interference.
• Install, configure and maintain Cisco Catalyst network routers and switches using TCP and IPv4 protocols.
• Capture both wired and over-the-air wireless network traffic and analyze said traffic using common network tools such as Wireshark.
• Proven experience with network firewalls, site-site VPN tunnels and network access control lists.
• Assist in deploying and maintaining AWS infrastructure and services.
• Support operational best practices using AWS-native tools and services.
• Monitor system health, performance, and availability using automated monitoring solutions.
• Troubleshoot connectivity, infrastructure, and application issues within AWS and across the internet.
• Participate in disaster recovery (DR) planning and testing within AWS.
• Assist in implementing Infrastructure as Code (IaC) using tools such as CloudFormation or similar technologies.
• Assist with compliance efforts aligned with frameworks such as HITRUST, ISO 27001, or similar standards.
• Support other duties as assigned with relevance to the items above.

Analyst, Operations Business Intelligence

Operations Business Intelligence Analyst

Vascular Access Sales Specialist

Engineer II, Biocompatibility

IT Assurance Analyst, QMS Applications

Global Category Manager – Facilities, MRO

Field Service Engineer

Analyst, Contract Marketing – RFP

Vascular Access Sales Specialist

Senior Analyst, Contract Marketing

Portfolio Sales Specialist

Senior Manager, Contract Marketing

Engineer III, Molding

Client Solutions Specialist, Bilingual French/English

Senior Cloud Network Engineer