ICU Medical

Sales

• Responsible for building and maintaining ICU Medical’s Respiratory Care business in a given territory.
• Build and maintain relationships with key decision makers.
• Develop future business opportunities.
• Increase profitability and expand existing accounts by selling ICU Medical products.
• Provide post sales implementation support on an ongoing basis to ensure ICU Medical customers are maintaining an overall positive experience.

Respiratory Care Sales Specialist – Northern California/Northern Nevada

Compliance

• Provides regulatory support and guidance associated with global and US registration of device products, including analysis of the requirements and tracking of deliverables.
• With oversight, supports execution of global regulatory strategies and assists in creation and maintenance of global registration dossiers.
• Assures full regulatory compliance of all documentation for submissions and change management.
• Drives projects forward and executes agreed upon strategies and plans with oversight. Maintains awareness of applicable regulations.
• Plans and organizes registration packages for device products. Prepares registration packages in line with local regulatory requirements and guidelines.
• With oversight, understand and respond to regulatory agency correspondence.
• Evaluates manufacturing and labeling changes for regulatory impact. Accurately describes these changes for ease of regulatory agency review.
• Work with region and country RA counterparts to evaluate changes for regulatory impact and to ensure compliance with applicable regulations. Accurately describes these changes for ease of regulatory agency review.
• Represents Global Regulatory Affairs at research and development meetings and presents agreed upon regulatory positions. May serve as a lead regulatory representative to an assigned product or project team.

Associate II, Regulatory Affairs

Customer Support

• Point of contact for assigned Sales Reps and Region Managers
• Primary sales contact for Alternate Site customer base
• Assist in the sales cycle from initial inquiry to close of business
• Maintain and enhance relationship with existing customer base in collaboration with Sales team
• Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
• Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
• Generate new sales opportunities from phone & email inquiries
• Provide technical support and maintain a strong level of product & competitor knowledge
• Direct communication with distributor, distributor reps and end users for maximum sales efficiency
• Manage ICU Website inquires related to sales opportunities
• Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
• Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
• Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
• Weekly reporting for high priority or high visibility items
• Manage vendor credentialing process with various credentialing companies.
• Support & perform special projects for corporate accounts IDN’s
• Act as liaison for internal & external sales communication
• Work on special projects as assigned

Sales Support Representative

Account Executive

• Build and maintain relationships with internal and external stakeholders and key decision makers to create future business opportunities
• Meet territory sales quota and effectively manage CRM pipeline for ICU Medical Infusion Therapy, Devices, Oncology, Specialty products, and Services
• Master presentation skills and share technical knowledge of ICU product portfolio and applicable clinical guidelines
• Know territory and customer base, contracts, pumps, solutions, distribution models, and competitive landscape
• Conduct product demos and customer meetings; be the clinical expert/consultative problem solver for clinical and supply chain contacts
• Communicate with sales teams and managers to align efforts with company and regional targets
• Support field sales in managing customer communications related to backorders, allocations, pricing, and contracts
• Work on special projects and attend team, regional, and office hours calls
• Travel outside of territory monthly to assist with education, go-lives, implementations, and assessments
• Participate in comprehensive training and potentially promote to a field-based Sales Representative within 12–18 months, contingent on performance and availability of territories

Associate Hospital Sales Representative

• Oversee and administer timely and accurate processing of chargebacks for Alternate Site Trading Partners
• Investigate error and fatal lines on chargeback claims to determine root cause and interface with Membership, Contracting Analysts and Data Governance for resolution
• Provide technical guidance and mentoring to coworkers/team members assigned Alternate Site Trading Partners
• Track compliance and status of original and resubmitted chargeback sales and tracings on a monthly basis
• Communicate with assigned Trading Partners and conduct monthly calls with Major Alternate Site Trading Partners
• Interact with Commercial Contract Analysts, GPO Analysts, Managers and Directors to resolve contract pricing or membership issues
• Create and maintain auto fix rules and request customer number creation/maintenance
• Provide backup for Section Manager responsibilities and daily reporting (first pass rate, aging, etc.)
• Assist A/R with reconciliation of chargeback transactions processed through Model N and assist with Model N upgrade testing
• Work with internal and external auditors; assist with special projects and training Level I Specialists

Senior Specialist, Sales Processing

Full-stack Engineer

• Lead the execution of plastic components strategies and initiatives for ICU Medical device products
• Lead execution of tooling, equipment, and manufacturing processes related to plastics
• Represent the Advanced Manufacturing Engineering (AME) business unit on projects and provide expert analysis and advice to senior management
• Provide expert technical guidance and support to R&D in design and implementation of high quality new products and processes using Reverse Engineering, DFM, DFA, Mold Flow, dimensional analysis, DOE, and other problem solving tools
• Collaborate with R&D Materials Engineering to ensure materials used in production are producible, high quality, common and cost effective
• Develop and lead implementation of AME best practices and update design standards through the design cycle
• Evaluate existing tooling and processes; identify when to repair, refurbish, or replace, and assess supplier competence
• Analyze and execute make vs buy decisions and optimize use of human and capital resources
• Implement validated tools, equipment, and processes at suppliers and operations; identify and lead best practices for TMV, FAT, IQ, OQ, and assist PML through PQ
• Partner with Procurement, Supplier Quality Engineering, Sustaining Engineering, and suppliers on supply and quality issues
• Implement initiatives and cost savings defined by leadership and independently lead multiple cross-functional teams
• Lead DFM/DFA, mold design, process development, PM plans, and represent AME supporting Procurement and Operations on tooling, plastic, and process issues
• Maintain and develop tooling, molding, and automation skills through training, technical shows, and industry resources

Principal Engineer, Tooling

Product Marketing

• Plan, implement, and manage U.S. marketing initiatives, including product launches, campaigns, and regional programs to drive adoption and market penetration.
• Develop sales tools, messaging, and training resources to equip the U.S. commercial team and ensure consistent communication with customers.
• Collect, analyze, and apply customer feedback, competitive intelligence, and market trends to inform strategy and execution.
• Build relationships with key opinion leaders and clinical stakeholders to strengthen advocacy, support field initiatives, and refine messaging.
• Plan, execute, and manage national and regional conferences and trade shows to showcase products and engage healthcare professionals.
• Collaborate on GPO bid strategies, cross references, and pricing initiatives to drive broader market penetration.
• Track key performance indicators, adoption trends, and campaign effectiveness; provide insights to optimize marketing strategies.
• Partner effectively with sales, global marketing, clinical, regulatory, and supply chain teams to ensure cohesive and efficient execution of marketing initiatives.

Product Marketing Manager

Administration

• Manage GPO/IDN Membership Team and supervise Membership Specialists, overseeing day-to-day membership maintenance activities, including monitoring compliance with policies, procedures, and SOX financial practices.
• Proactively administer and maintain GPO or IDN memberships and LOC/Rebate eligibility memberships; conduct audits and spot checks to ensure accurate pricing, commitment tracking and admin fee or rebate payments.
• Provide training and coaching to Membership Specialists; conduct 1:1s, group training and performance evaluations for direct reports.
• Develop and maintain clear Membership processes and procedures; maintain Operating Procedure, training material and job aids for the Membership Team.
• Audit Membership and customer ship-to contract eligibility, collaborate with Sales Contracting Analyst Teams to implement and launch new agreements, and assign customers to appropriate pricing and rebate tiers.
• Audit Monthly and Quarterly rebate membership validation files; publish weekly trackers for activations; manage and monitor team mailbox to ensure timely responses to eligibility inquiries.
• Work with internal teams (Field Sales, Sales Contract Analysts, Sales Processing, Customer Care, Finance, Data Governance) and external customers (GPOs, IDNs, Trading Partners) to resolve pricing/membership disputes.
• Serve as Subject Matter Expert for Membership; test new systems and enhancements, provide project support to management, manage GPO Cross Reference Tool, support contract renewal and analysis, manage contract expirations and extensions, and work on special projects assigned by management.

Manager, Membership and Contract Administration

Project Manager

• Support and promote products and programs through education, training, assessment, and problem solving in pre and post sales activities
• Work with the ICU Medical team (Area Managers, Device Sales Specialists, National Pharmacy Consultant, Regional Sales Managers, Marketing, IT Specialists, Service teams, etc.) to plan and execute regional, territory, and account plans
• Manage assigned Implementation projects for ICU Medical products in both the Systems and Consumables portfolios
• Lead assigned projects in a Project Management capacity using ICU Project Management tools and present issues, recommendations, and updates to customers and internal stakeholders on assigned projects
• Demonstrate expert knowledge of products, services and clinical recommendations to positively influence sales opportunities and implementations across Consumables, Infusion Systems, Temperature Management, Pain Management, and IV Solutions
• Educate/train on the utilization of Lifeshield, MedNet and Pharmguard safety software system
• Collaborate with sales team to develop strategies and action plans to clinically influence decision toward new products and services and drive acceptance and satisfaction
• Serve as lead nursing consultant and resource to internal and external customers for all Pre and Post Sales activities and Implementation plans
• Serve as lead educator and liaison between internal resources and customers related to product and system Implementations
• Develop and lead in-service program of products at customer facility and account specific programs aimed at retaining or growing ICU Medical’s product and service footprint
• Track all projects in Klient or other systems and mentor internal colleagues regarding best practices and protocol changes
• Conduct presentations and discussions with key individuals/groups to address clinical issues or concerns
• Assist with product complaints, troubleshoot issues and liaison with other departments as necessary
• Maintain relationship with customers and ongoing support to users and maintain a high level of clinical and technical competence on relevant products, technologies, protocols, and programs
• Support local and national product trials, product simulations, and trade shows and assist with RFPs and special projects as required
• Provide project leadership, organize and lead multi-disciplinary project team through associated project activities
• Manage Service Delivery including Scope, Resources, Timelines and the Change Order Process
• Set customer expectations in accordance with agreed upon terms and conditions and proactively identify, communicate and manage engagement risks
• Manage all engagements within predefined performance targets including customer satisfaction and profitability
• Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget
• Facilitate contingency planning, project risk assessment, and other decision-making activities as needed
• Maintain project management records related to implementations, including customer and ICU Medical stakeholders, milestone progress, roles and responsibilities, and appropriate customer sign-off of project completion success

Clinical Nurse Consultant / Project Manager

• Ensure accurate contract implementation, maintenance and renewals for Device and Select Product contracts.
• Support Section Manager by monitoring daily activity for the Contract Admin Team and providing training and coaching.
• Verify internal SOX audits and assist with external audits; provide auditors with requested spreadsheets, contracts, and system screenshots.
• Work cross-functionally with Contract Marketing, Customer Care, Field Sales, and Sales Operations to implement and maintain contracts; amend contracts for product adds/deletes; extend contracts as requested.
• Review contracts in Model N after entry to ensure terms and conditions are loaded correctly; update Trading Partners and send BID Awards as requested.
• Export, scrub, and distribute the contract anniversary report; process anniversaries within 120 days and send updated price lists for customer notification.
• Review and extend MedNet contracts prior to the last year of the term; update Model N and notify Customer Service of extensions; assist Software Billing and Accounts Receivable with software billing concerns.
• Export and format US and Canada order hold reports twice daily; review orders on price holds and release once pricing is verified.
• Review and process rebill requests and second-review resubmitted price adjustment requests.
• Monitor and maintain Excel files for the monthly TOP 5 Order Hold report.
• Monitor the Contract Mailbox hourly; assist Section Manager assigning incoming requests and routing questions appropriately.
• Assist with training/mentoring new Contract Administrators and ensure job aids are current.
• Participate in Model N upgrade testing and Smith Medical integration project testing as needed.
• Assist Contract Compliance Analyst with quarterly/annual Device and Committed Volume Select Products compliance statements and provide updated statements to Field and Customer.
• Maintain contract log of all contracts/LOAs/POs signed by customers and track corrections and status; assist Section Manager with follow-up.
• Handle customer deactivations and assist Data Governance to determine contract re-establishment in Model N.

Senior Administrator, Contract and Compliance

• The Alternate Site Sales Specialist is responsible for building and maintaining ICU Medical’s Alternate Site business in a given territory.
• The Alternate Site Sales Specialist is responsible for establishing and developing relationships with key decision makers that are critical to preserving the existing base of business while evolving future business opportunities for ICU Medical.
• The position is focused on increasing territory level profitability and expanding the current customer base by selling ICU Medical products to end users and working with key distribution partners to extend relationships into new areas of the territory.
• The Alternate Site Sales Specialist also provides post sales education and support on an ongoing basis to ensure ICU Medical customers are maintaining an overall positive experience.
• The Alternate Site Sales Specialist will align with the Regional Sales Manager and coordinate daily activities to meet and exceed the annual territory revenue objectives.
• Master presentation skills and command technical knowledge of the ICU family of products and how they relate to industry guidelines.
• Be able to effectively communicate professionally with customers around how industry guidelines intersect with ICU Medical product portfolios and drive better patient outcomes.
• Clearly understand the strengths and weaknesses of competing products in the market and how to position ICU Medical’s offerings against them clinically and technically.
• Understand top customer base in the given territory, contracts, pumps, solutions, distribution models, etc.
• Be able to conduct successful product demonstrations, trials and implementation of all call point specific products
• Clearly communicate with Regional Sales Managers, Marketing and Operations Teams on product performance in order to drive better organizational performance on an ongoing basis.
• Meet and exceed all agreed upon annual ICU Medical organizational performance objectives for Alternate Site Sales Specialist role.
• Work on special projects as they arise and are assigned.
• Work occasionally during weekends/nights, when necessary.

Alternate Site Sales Specialist - PA, MD, NJ, DC, DE, WV

Manager

• Lead initiatives for new product tools and tool changes.
• Lead in partnership with procurement and supplier quality the maintenance of existing supplier tooling and replacement of the same
• Lead in partnership with procurement and internal PMLs strategies for placement of Mfg internal or external to balance ICU assets and resources
• Work closely with product development teams and manufacturing in designing & sourcing molds, working with external vendors, and investigating and improving existing molds with an emphasis on product manufacturing and cost reduction
• Lead to deliver tooling solutions that meet expectations, e.g., yield, cycle-time, quality requirements, maintenance’s needs
• Lead Tooling Design reviews and generate tooling FMEAs as well as recommend risk mitigations
• Support Project timelines and milestones and bring them to completion on time and within budget
• Support CAPA tasks and deliverables (Corrective and Preventive) with SQE and Plant Quality
• Initiate and manage projects with adherence to program management guidelines
• Proficiency with the use of SPC, DOE and Six Sigma techniques.
• Procedure development for tooling areas.
• Be able to independently lead a team navigating through hurdles, achieve performance, consider input from multiple functional areas & address the problem through a holistic method
• Longer term expectations
• Use broad understanding from start to end of the product manufacturing process in the company to help drive win-win solutions for both product quality and manufacturing
• Develop and maintain tooling scorecard for internal and external tools