Quality Engineer II – Complaints

ICU Medical

Quality Engineer II supporting product complaint investigations for various manufacturing facilities. Interacting with customers and Quality teams to ensure product quality standards are met in the US.

Posted 7/17/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality engineering and complaint investigation within regulated manufacturing environments, with a focus on customer interaction and quality goal achievement.

Highest-signal resume keywords

Quality EngineeringComplaint InvestigationCQE CertificationQuality AssuranceRegulated Manufacturing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality EngineeringComplaint InvestigationQuality AssuranceData AnalysisProblem Solving

Soft Skills

CommunicationCustomer InteractionTeam Collaboration

Certifications & Qualifications

CQE CertificationCRE Certification

Industry Keywords

Regulated ManufacturingPharmaceuticalHealthcareQuality GoalsTechnical Support

About the role

Key responsibilities & impact

The Engineer II, Quality – Complaints is a product quality representative that provides hands-on technical quality engineering support to product complaint investigations for multiple manufacturing facilities.
Provides guidance to the manufacturing sites Quality and Operation teams ensuring that investigation findings are appropriately addressed.
This position will also have direct interaction with customers and Global Field sales reps.
Customer conference calls and visits may be conducted to better understand product issues, identify customer concerns before issues become complaints, and speak on behalf of the Quality organization.
Responsible for the accomplishment of established quality goals.
The Engineer II will complete intermediate projects with guidance from more experienced engineers and managers.
They gain exposure to some of the complex tasks within the job function and are occasionally directed in several aspects of the work.

Requirements

What you’ll need

Must be at least 18 years of age
Bachelor’s degree from an accredited college or university (Engineering, Technology, or STEM)
2-4 years experience
CQE/CRE Certification desirable
Prior experience in quality assurance is preferred.
Previous experience working in a regulated manufacturing or pharmaceutical/healthcare environment preferred but not required.

Benefits

Comp & perks

This job operates in a professional office environment and routinely uses standard office equipment.
Work is performed in a safe environment.
While performing the duties of this job, the employee is regularly required to work with contaminated Medical Devices in a controlled laboratory setting.
Must be able to occasionally move objects up to 15 lbs.
Typically requires travel less than 5% of the time.