Sales Support Representative

ICU Medical

Sales Support Representative fulfilling communication roles between customers and Sales teams. Assisting in sales cycles and maintaining relationships with existing customer base.

Posted 6/17/2026full-timeRemote • California, Colorado, Connecticut, Maine, Montana, New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Point of contact for assigned Sales Reps and Region Managers
Primary sales contact for Alternate Site customer base
Assist in the sales cycle from initial inquiry to close of business
Maintain and enhance relationship with existing customer base in collaboration with Sales team
Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
Generate new sales opportunities from phone & email inquiries
Provide technical support and maintain a strong level of product & competitor knowledge
Direct communication with distributor, distributor reps and end users for maximum sales efficiency
Manage ICU Website inquiries related to sales opportunities
Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
Weekly reporting for high priority or high visibility items
Manage vendor credentialing process with various credentialing companies
Support & perform special projects for corporate accounts IDN’s
Act as liaison for internal & external sales communication
Work on special projects as assigned

Requirements

What you’ll need

High School diploma required; college degree preferred
2 or more years’ experience in sales; preferably in medical device industry
Excellent verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to multitask and work in a fast-paced environment
High level of attention to detail
Proficient in Excel, Word and Outlook

Benefits

Comp & perks

Competitive salary
Health insurance
401(k) matching
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales cycle managementtechnical supportsales documentationsales forecastingterritory managementproduct knowledgecompetitor knowledge

Soft Skills

verbal communicationwritten communicationorganizational skillsinterpersonal skillsmultitaskingattention to detail