Quality Engineer I – Complaints

ICU Medical

Quality Engineer I at ICU Medical processing Medical Device customer feedback in a hybrid role. Involves project work on complaints with limited complexity and close supervision.

Posted 7/17/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing and investigating Medical Device customer feedback while maintaining effective communication with internal and external stakeholders. Capable of conducting dimensional inspections and functional testing in a regulated environment, with a focus on quality assurance and collaboration.

Highest-signal resume keywords

Quality AssuranceDimensional InspectionRegulatory Vigilance ReportingEffective CommunicationTeam Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dimensional Inspection RequestsStandardized Test MethodsFunctional Testing RequestsReport WritingLaboratory Techniques

Soft Skills

Effective CommunicationTeamworkAdaptabilityProblem-Solving

Industry Keywords

Medical DeviceRegulated ManufacturingPharmaceuticalHealthcareCustomer Feedback

About the role

Key responsibilities & impact

Methodically process, and investigate, Medical Device customer feedback (complaints) in a high paced, efficient and accurate manner
Identify critical dimensions on component drawings and submit dimensional inspection requests
Carry out basic standardized test methods and/or submit functional testing requests
Establish and maintain communication both internal and external (with the customers and regulatory personnel as needed)
Domestic and International Regulatory vigilance reporting is essential
Write effective reports and do so in a timely, priority driven manner, working effectively in a team environment with shifting priorities and time sensitive requirements.
References existing work to complete similar projects. Improves on previous work.
Provides input to the product teams regarding the development of new designs, methods or processes.
Works under supervision of more experienced engineers. Regular assignments are completed with minimum supervision.
May assist in training new employees with respect to documentation, use of equipment, laboratory techniques and department procedures.
Delivers communications tailored to the needs of the receiver (managers, peers, customers) with appropriate frequency to maximize its utility and promote cross-functional collaboration.
Work on special projects as they arise

Requirements

What you’ll need

Must be at least 18 years of age
Bachelor’s degree from an accredited college or university (Engineering, Technology, or STEM)
0-2 years experience
Prior experience in quality assurance is preferred.
Previous experience working in a regulated manufacturing or pharmaceutical/healthcare environment preferred but not required.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities