Analyst

• Perform wide range of energy related analysis which may include: statistical analyses, analysis of fuel and utility bills, estimate energy efficiency savings and costs, measure engineering analysis, program benefit-cost analysis, program development and planning, evaluation analysis, market research, survey design, and secondary research.
• Complete assigned tasks and analyses to project manager and manager’s satisfaction.
• Prepare written reports and presentation materials and assist in the development of project deliverables.
• Justify and document technical decisions related to research, planning, and data analysis.
• Begin to build and maintain relationships with clients to maximize productivity and cultivate future opportunities.

Energy Analyst – Analytics

Consultant

• Coordinate and collaborate with multi-functional project teams
• Contribute to the overall success of utility flexible load management projects
• Successfully communicate findings to internal and external stakeholders
• Interface with clients on key issues related to deliverables
• Support business development activities through research and development of collateral
• Develop an understanding of offerings and help implement standardized approaches

Load Management Consultant

• Assist with DER planning efforts, regulatory filings, and associated regulatory support for utilities and government agencies, with a primary focus on DER valuation and benefit-cost analysis.
• Apply and adapt benefit-cost analysis frameworks (e.g., utility cost-effectiveness tests and market value approaches) to evaluate emerging DER programs, technologies, and market structures.
• Serve as a thought partner and emerging thought leader on how DERs can be valued in evolving contexts, including new program designs, policy objectives, and grid needs.
• Contribute to leading-edge engagements that assess the market value, system impacts, and economic implications of DERs such as energy efficiency, demand response, distributed solar, storage, and electrification technologies.
• Develop, enhance, and maintain Excel-based analytical and financial models to quantify DER impacts, costs, benefits, and sensitivities.
• Analyze large and complex datasets to support DER valuation, forecasting, and economic analysis.
• Prepare clear, persuasive technical memoranda, regulatory testimony support materials, presentations, and client reports.
• Participate and in client meetings, present analytical results, and support client decision-making through clear communication of assumptions, methods, and results.
• Aspire to be a client-facing consultant and grow to be a project manager.

Senior Energy Consultant – DER/DSM Benefit Cost Analysis and Valuation

Salesforce Analyst

• Serve as a strategic partner to both business stakeholders and technical teams.
• Lead the analysis, documentation, prioritization, and delivery of business and system requirements.
• Facilitate collaboration across teams and drive clarity in requirements.
• Coordinate testing efforts and support the delivery of high-quality functionality within each sprint cycle.
• Mentor junior analysts and support prioritization and planning activities.

Salesforce Business Analyst

IT Support

• Document, troubleshoot and resolve customer requests via phone, email, ticketing system
• Must be able to critically analyze, triage and resolve incidents, problems and requests
• Must be able to understand technical end user problems and provide clear and timely resolutions
• Build and utilize decision trees to evaluate and elevate issues to internal teams
• Update knowledge base to ensure procedures and known fixes are up to date
• Ensure SLA’s are met
• Work with operations teams to prepare for releases and create scripts/documentation for customer support
• Gather and supply feedback from customers in a useable format to product teams
• Report incidents and problems to appropriate teams and communicate effectively through product management to the customer
• Assess system and product metrics on a routine basis and produce reports for management
• Provide training and demos related to new processes or application features
• Develop manual testing scripts, test scenarios, and test scripts
• Assist other QA Engineers with functional and regression testing as needed

Associate Salesforce Help Desk Analyst

Engineer

• Serve as the Agile leader and coach for a SAFe Agile Release Train supporting federal programs
• Facilitate Program Increment (PI) planning, Scrum of Scrums, ART Syncs, System Demos, and Inspect & Adapt (I&A) events
• Serve as a Release Manager, orchestrating after hours production deployments with technical team members
• Partner with Product Management, System Architects, and government stakeholders to align delivery with mission objectives and contractual requirements
• Track and manage program-level dependencies, risks, impediments, and milestones
• Ensure transparency and visibility into program execution using Agile metrics and reporting
• Coach teams on SAFe, Agile, and Lean principles while fostering a culture of continuous improvement
• Support compliance with federal standards, including security, reporting, and documentation requirements
• Coordinate cross-team delivery, release planning, and integration activities
• Facilitate communication between technical teams, business owners, and government leadership
• Support tool configuration and best practices for Agile lifecycle management platforms

Release Train Engineer

Software Engineer

• Learn how to configure Appian applications, including building forms and simple workflows
• Assist in developing, testing, and deploying Appian applications and modules under the guidance of senior team members
• Assist in integrating Appian applications with external databases and connected systems
• Support application testing, troubleshooting, and deployment activities
• Participate in Agile ceremonies and collaborate with cross-functional teams
• Document technical designs, user stories, and deployment steps
• Contribute to knowledge sharing and promote best practices

Summer Intern, Appian Developer

Program Manager

• Lead the planning and execution of technology implementation programs from initiation through deployment.
• Develop program roadmaps, implementation schedules, and delivery milestones to ensure successful program execution.
• Monitor program progress and proactively identify and mitigate risks that could impact delivery timelines.
• Gather, analyze, and document customer requirements to ensure solutions meet operational and technical needs.
• Serve as a primary liaison between customers, engineering teams, and internal stakeholders.
• Facilitate stakeholder discussions to clarify requirements, resolve implementation challenges, and maintain program alignment.
• Coordinate with engineering, product, and operations teams to ensure successful system integration and deployment.
• Establish and maintain implementation frameworks, delivery tracking mechanisms, and communication cadences.

Senior Program Manager

Affiliate Manager

• Support a dedicated business group as the primary compensation partner
• Build consultative and collaborative relationships with HR Business Partners, Recruiters, and business leaders
• Provide guidance on a wide variety of compensation matters
• Complete salary surveys
• Support proposal pricing requests
• Monitor state and local minimum wage and pay transparency requirements
• Support a variety of compensation-related projects and initiatives

Compensation Business Partner

Research Analyst

• Provide task leadership for quantitative research and evaluation activities, including return on investment analyses.
• Support the development of written study reports and presentation materials as well as training and technical assistance products, including briefs, reports, and tools.
• Conduct background research and synthesize findings through literature reviews, systematic evidence reviews, evaluation reports, and practitioner- and policy-oriented briefs.
• Provide task leadership for qualitative research activities such as instrument development, coding, synthesis, and documentation.
• Develop and maintain workflow protocols, templates, and project tracking tools to support high-quality, on-time deliverables.
• Contribute to internal knowledge management and support team collaboration across projects.

Senior Research Analyst, Workforce Innovations, Preparedness, Poverty Solutions

Salesforce Developer

• Participating in the full application life cycle: architecture, design, development, testing and deployment
• Writing, testing, and deploying high-performance, reusable, and reliable Apex code
• Creating and customizing Lightning Components to enhance the user interface
• Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships
• Performance engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows
• Contributing to options analyses, proof-of-concept implementations, and validations for proposed solutions
• Identifying risks, manage change, and design cloud solutions that are efficient and scalable
• Gathering technical requirements and understand user stories to translate dependencies to the technical delivery team
• Working closely with designers and engineers to gather and implement product, front-end, and back-end requirements
• Assist users with troubleshooting and resolving problems of the platform
• Participating in Agile processes including daily standups, demos, retrospectives, and sprint planning
• Documenting development processes, technical designs, and other relevant information to ensure team coverage and code maintainability
• Staying up-to-date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming releases
• Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, and performance
• Implementing mature unit and integration testing to ensure systems work as intended
• Leading cross-team collaborations and disseminating information through knowledge sharing sessions, communities of practice, etc.
• Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, etc.
• Strong proven analytical ability and ability to solve problems independently
• Stay abreast of new features and updates of technology
• Other duties as assigned

Senior Salesforce Developer – Copado

QA Engineer

• Review and analyze business requirements to produce comprehensive, and well-structured test strategy and test cases.
• Design and create test conditions and scripts to address business and technical use cases.
• Design, Develop and Execute automated scripts using our test automation framework.
• Support the automated functional testing by our testing team, focusing on application flow and validation of test results.
• Perform manual and automated testing, which may include exploratory, system, regression, compatibility, system, and integration testing.

Senior Quality Assurance Engineer, Salesforce, Copado

Account Manager

• Influence public sector property owners, property managers, customers, and contractors by conducting calls and face-to-face meetings to identify energy efficiency opportunities
• Provide sales, account management, and field support for customers considering upgrading electrical and natural gas equipment
• Responsible for building and maintaining an account base that achieves same year savings
• Help customers, distributors, trade allies, and all stakeholders understand the programs and incentives available
• Create and present weekly and monthly summary reports for the program manager, ICF leadership, and/or the client

Account Manager – Public Sector

Salesforce Administrator

• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards.
• Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements.
• Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features.
• Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices.
• Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations.
• Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce.
• Create and maintain technical documentation for system configurations, release processes, and project deliverables.
• Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability.
• Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.

Salesforce Administrator, Release Engineer

• Serve as the primary point of contact with DCSA leadership and the COR
• Lead day-to-day program operations
• Manage program scope, schedule, budget, and performance metrics
• Oversee staffing, workforce planning, and personnel performance
• Ensure compliance with federal regulations
• Prepare and deliver executive-level briefings
• Maintain a positive, results-oriented work environment
• Manage budgets, prepare cost estimates, and track resources
• Actively communicate with clients to understand their needs