Data Engineer

• This role supports the large-scale modernization of legacy systems by leading the migration of over 10TB of documentation and records into a cloud-based environment.
• The position focuses on transforming document-heavy workflows into structured, digital processes, while enabling seamless data integration across systems using MuleSoft APIs.
• The work directly supports enhanced analytics, reporting, and operational efficiency for a mission-critical enterprise platform.
• Lead end-to-end data migration from legacy systems to cloud platforms, including data mapping, transformation, and validation (Salesforce-centric).
• Analyze and convert unstructured, document-heavy data into structured, analytics-ready formats using Document AI.
• Implement data quality processes (cleansing, deduplication, reconciliation) to ensure accuracy and completeness post-migration.
• Support phased migration and system cutover with minimal operational disruption.
• Design, build, and maintain MuleSoft integrations, including API development for real-time and batch data exchange.
• Apply data transformation logic (e.g., DataWeave) and troubleshoot integration/data flow issues across systems.
• Contribute to Salesforce Data 360 implementation, including data harmonization, identity resolution, and unified profiles.
• Ensure proper data ingestion, lineage, metadata management, and traceability across the ecosystem.
• Ensure compliance with data governance, privacy, and security requirements (e.g., PII).
• Collaborate in Agile teams; support testing, documentation, and audit readiness across migration and integration efforts.

Systems Engineer

• Translate business needs into clear user stories and acceptance criteria using a BDD mindset
• Facilitate requirements elicitation sessions and provide clear follow up steps
• Apply comprehensive analytical techniques to assess business processes, data flows, and system interactions, ensuring thorough and insightful analysis.
• Negotiate and recommend business solutions that balance technical feasibility, delivery timelines, and business need
• Ensure alignment between business requirements, platform capabilities, and automation opportunities
• Develop an understanding of the operational processes and procedures and take initiative on process improvements
• Support QA and development teams in clarifying requirements and resolving ambiguities
• Identify risks, gaps, and dependencies early and drive proactive resolution
• Support roadmap activities to document the future vision of the tool/program.
• Support User Acceptance Testing (UAT) activities
• Contribute to the ICF Business Analysis Community of Practice

Business Systems Analyst

ServiceNow

• Use SN Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work.
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
• Participate in requirements reviews, backlog grooming, and sprint planning to identify test scenarios, risks, and impacts to ServiceNow ITSM workflows.
• Work with the project team during sprint planning to identify risks and potential system impacts.
• Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.
• Perform functional, regression, and user acceptance testing for ServiceNow ITSM modules, workflows, and web-based applications.
• Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects.
• Execute test cases, document defects with clear reproduction steps, and partner with developers to support bug fixes and change requests.
• Review user stories and acceptance criteria and create test scenarios and scripts for ServiceNow enhancements using clear, traceable test documentation.
• Develop and maintain test plans (automated where applicable, eg ServiceNow ATF, Playwright, or other testing tools), test cases, regression suites, and validation documentation for ServiceNow releases, update sets, and new functionality.
• Support testing for ServiceNow platform upgrades, patches, and configuration changes to confirm stability across ITSM processes.
• Advise on and advocate for rigorous QA processes and documentation on projects and within the organization.
• Conduct demos or training necessary for the successful execution of the project.
• Communicate effectively with a wide variety of technical and non-technical audiences.

Senior ServiceNow ITSM QA Automation ATF Analyst

Program Manager

• Monitor and analyze project application pipeline as it impacts the Customer Care organization.
• Manage activities, processes, and workforce requirements to meet or exceed program performance metrics, timely rebate payments, and to meet overall program goals.
• Lead regular meetings and monthly business reviews with client team members, subcontractors, and key ICF management.
• Own and actively manage the project financial forecast, including revenue, cost, and margin performance, ensuring alignment to annual financial targets and proactively identifying risks and opportunities.
• Deliver monthly project financial updates, and workforce capacity to management.
• Coordinate monthly billing activities with project finance personnel to ensure accurate invoicing.
• Directly manage, mentor, and develop a team, including performance management, career development, and building a strong, engaged team culture.
• Develop employees through company-sponsored training, and professional coaching to elevate their skills and position them for excellence within their role.
• Identify and support training for team members and energy advisors by liaising between the energy technical experts, IT, marketing, quality control staff, and trainers where applicable.
• Evaluation and monitoring of process quality to ensure client and customer expectations are consistently met.
• Active participation as part of a broader energy efficiency implementation team, to collaborate on program changes and new client requirements that have an impact on the customer experience.
• Development and presentation of weekly and periodic customer experience updates to internal team members as well as to client team members.
• Support the ongoing maintenance of program policy and procedure documentation by documenting new processes, identifying and documenting process changes and by sharing updates with program stakeholders and team members.
• Manage escalations which may involve root cause analysis and other written responses that will be presented to the client and project leadership for review.

Program Manager, Customer Care Services

Software Engineer

• Design, develop, enhance, and maintain Appian applications supporting complex business and operational workflows
• Support remediation, conversion, and modernization of custom Appian plugins to align with updated platform standards and compatibility requirements
• Troubleshoot and resolve issues related to custom plugins, integrations, and Appian application functionality
• Collaborate with architects and senior developers to implement scalable and maintainable technical solutions
• Support Appian platform upgrades and related application modernization activities
• Assist with development and maintenance of reusable components, shared services, and integration frameworks
• Participate in technical design discussions, code reviews, and solution implementation activities
• Develop and maintain technical documentation, deployment instructions, and support artifacts
• Support integration efforts involving APIs, web services, databases, and external systems
• Write and optimize SQL queries to support application functionality and reporting needs
• Ensure development activities align with coding standards, security requirements, and best practices
• Collaborate with QA teams to support defect resolution, testing activities, and deployment readiness
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
• Collaborate with Scrum Masters, Business Analysts, developers, QA teams, and stakeholders to support successful delivery outcomes
• Assist with estimation, technical planning, and delivery coordination activities
• Support troubleshooting, root cause analysis, and issue resolution efforts across development and testing environments
• Contribute to a collaborative team environment focused on continuous improvement and delivery quality
• Support application modernization initiatives within complex Appian environments
• Assist with efforts related to plugin remediation, technical debt reduction, and platform optimization
• Identify opportunities to improve development efficiency, maintainability, and operational stability
• Stay current on Appian platform updates, development best practices, and emerging capabilities
• Support knowledge-sharing initiatives across the broader Appian practice, including exposure to Appian AI capabilities where applicable

Senior Appian Developer

• Support the design, development, and maintenance of Appian applications
• Collaborate with cross-functional teams to analyze and understand business and technical requirements
• Design, develop, configure, and deploy Appian applications in accordance with project specifications
• Conduct unit testing and support system and integration testing activities
• Stay current with Appian platform updates, features, and industry best practices

Appian Developer

Full-stack Engineer

• Lead the architecture, design, and implementation of enterprise-scale cloud-native applications and services.
• Provide technical leadership across multiple applications, services, and engineering teams.
• Design and develop secure, scalable, and maintainable backend services using Node.js, TypeScript, and modern cloud technologies.
• Establish and promote engineering standards, architectural patterns, and development best practices.
• Partner with product owners, business stakeholders, and engineering leadership to translate business objectives into technical solutions.
• Lead technical design discussions and architectural reviews.
• Mentor engineers through code reviews, design reviews, technical guidance, and knowledge sharing.
• Drive platform modernization initiatives and evaluate emerging technologies for potential adoption.
• Design and implement integrations with internal and external systems and services.
• Optimize application performance, reliability, scalability, and operational efficiency.
• Contribute to long-term technology strategy and technical roadmaps.
• Support DevOps practices, automation, observability, and continuous improvement initiatives.
• Troubleshoot complex production issues and guide teams toward sustainable solutions.
• Collaborate effectively across distributed teams while maintaining strong communication with both technical and non-technical stakeholders.

Principal Software Engineer

Analyst

• Collate information related to power markets and convert it to actionable knowledge especially for modelling.
• Create and improvise energy market models especially for SCED and power flow analytics.
• Analyze and generate market usable insights from the modelling.
• Work closely with cross-functional teams, including software engineers and energy experts, to design practical solutions.
• Convert complex insights into clear recommendations for non-technical stakeholders.

Energy Market Simulation Analyst, Intern

Business Development Rep

• Support business development and growth initiatives for the Health Informatics Portfolio through opportunity research, pipeline tracking, and client intelligence.
• Assist capture and proposal efforts by developing opportunity summaries, solution concepts, capability briefings, and proposal content.
• Partner with technical and capture teams to translate health informatics and IT concepts into clear, client-ready solutions and value propositions.
• Contribute to the development of data-driven health IT solutions across the public health space, including chronic disease, infectious disease, and behavioral health.
• Synthesize market and client insights to support portfolio strategy and growth planning.
• Coordinate business development activities, manage deliverables and deadlines, and maintain organized proposal and growth materials.

Health Informatics Business Development Analyst

Engineer

• Provide technical support for EPA projects
• Support technology transfer and training
• Manage multi-disciplinary project teams and client engagement
• Leverage hands-on knowledge and experience with site characterization and remediation technologies

Senior Environmental Engineer

Communications

• Develop outreach and engagement content supporting campaigns, events, and stakeholder initiatives
• Create and maintain communications materials, presentations, digital content, and outreach assets aligned with engagement objectives
• Manage outreach asset inventories, digital file organization, tracking, storage, and reuse processes
• Maintain version control, templates, metadata organization, and file management processes across communications assets
• Coordinate with communications and outreach teams to ensure content consistency and alignment with campaign objectives
• Support content revisions, formatting updates, and asset preparation across communications deliverables
• Conduct quality assurance reviews to ensure accuracy, accessibility, consistency, and adherence to government standards
• Manage multiple assignments and deadlines within structured workflow and task management environments
• Support rapid-turn content and asset management requests in response to evolving program priorities

Communications Asset Management Specialist

Content Creator

Content Developer

Events

• Support planning and coordination of in-person, virtual, and hybrid events, including conferences, webinars, stakeholder engagements, leadership forums, and community outreach activities
• Coordinate event logistics including schedules, attendee communications, speaker support, agendas, materials, and deliverables
• Support onsite and virtual event execution activities including attendee support, troubleshooting, and operational readiness activities
• Coordinate with government stakeholders, vendors, and cross-functional teams to support outreach and engagement initiatives
• Assist with development and distribution of event communications, presentations, briefing materials, and outreach products
• Support live and virtual engagement activities including webinars, digital events, and social media live events
• Track milestones, participation metrics, action items, and deliverables within structured workflow and task management environments
• Assist with audience engagement reporting and provide recommendations to improve outreach effectiveness and participant engagement
• Ensure activities align with enterprise messaging, branding, accessibility standards, and communications objectives
• Maintain organized records, schedules, and supporting documentation for outreach and engagement activities

Event Planner/Coordinator

Content Writer

• Develop speeches, talking points, briefing materials, presentation content, and speaker biographies supporting leadership and stakeholder engagements
• Support speaker preparation activities for conferences, workshops, panel discussions, presentations, and community engagement events
• Collaborate with communications teams, subject matter experts, and stakeholders to develop clear, audience-focused messaging
• Refine messaging and presentation materials to align with outreach, engagement, and communication objectives
• Develop supporting engagement materials, including handouts, presentations, speaker books, and event collateral
• Conduct background research and synthesize complex information into concise communications products
• Support leadership preparation through message refinement, presentation reviews, and speaking support
• Gather and incorporate audience feedback and engagement insights to improve messaging effectiveness
• Ensure communications materials adhere to government standards and accessibility requirements

Speech Writer, Coaching Specialist

• Define and maintain the overall ServiceNow platform architecture and roadmap
• Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications
• Establish platform governance, development standards, and best practices
• Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy
• Act as a trusted advisor to clients and project teams
• Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs
• Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines