Scrum Master

• Guides and coaches teams on how to use Agile practices and principles to deliver high-quality products and services to our customers.
• Gets teams to a high-performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Ensures the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Works with teams, as well as internal and external stakeholders, to influence and drive decision-making.
• Collaborate closely with product owners, development teams, and stakeholders to define clear quality goals, monitor progress, and implement continuous improvement practices including coach teams on best practices for testing, quality assurance, and risk management.
• Asks difficult questions, removes impediments, and makes issues and problems visible.
• Escalates as necessary.
• Works with Agile coaches and other Scrum Masters to grow within the role.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Ensures cross-functional coordination (UX, analysts, developers, and testers) is occurring early and often.
• Uses Jira to provide visibility to status, metrics, predictability, throughput, quality, impediments, and dependencies.
• Contributes to the advancement and improvement of Agile practices within the organization.
• Manage, train, and mentor mid-level and entry-level BAs who work on different projects; assist with candidate evaluation for new BA hires.
• Assists the team to agree on what they can achieve during each development sprint (or another period).
• Facilitates the daily standup (sometimes called the daily scrum) and helps the team reach a consensus.
• Helps the team make progress on the project by ensuring each person is working on the right tasks, helping to remove any obstacles to the team member’s progress, and protecting the team from distractions.

Senior Scrum Master, TSA Public Trust or Secret

Manager

• Provide contracts support for proposals and active contracts with major utilities across the nation
• Lead the contract review and negotiation process for new proposals, RFP awards, amendments to existing contracts, and new contracts
• Maintain all required contractual and price/business volume documentation
• Review and negotiate non-disclosure agreements, teaming agreements, and subcontract agreements
• Identify contractual and/or RFP terms which may pose risk to the company and provide recommendations
• Provide guidance and oversight, and work with client representatives to resolve operational and contractual issues
• Proactively assess critical contract obligations and contract provisions
• Support data calls, maintain compliance with SOX and other governmental requirements
• Handle multiple priority tasks and proposals effectively
• Develop effective positive working relationships with both internal and external clients

Contracts Manager

Electrical Engineer

• Team and client management
• Leading and managing a small, skilled team in power systems modeling and analytics for utility clients
• Mentoring and training less experienced engineers in power engineering theories and principles
• Working toward continuous improvement of job-related engineering, technical and professional knowledge and skills, and overall individual and team performance
• Project management tasks such as forecasting, tracking hours, budgeting, milestones, scheduling meetings, delegating tasks, etc
• Interact with prospective clients to demonstrate ICF’s expertise and attract new business
• Develop scopes of work, project timelines, and budget estimates
• Participate in weekly meetings with clients to deliver project status updates
• Create, revise, and maintain transmission short circuit models in programs like CAPE and ASPEN
• Create, revise, and maintain transmission power flow models in programs like PSSE and PSCAD
• Create, revise, and maintain distribution system modeling in programs like CYME, Synergi, and WindMil
• Perform Arc Flash analysis of facilities to calculate hazard ratings
• Analyze transmission line modeling based on LiDAR and 3D models in programs like PLS-CADD
• Perform voltage imbalance analysis in programs like PSCAD
• Calculate thermal ampacity ratings for conductors and equipment according to standards such as FAC-008, FERC-881, and relevant IEEE standards
• Write thorough technical reports summarizing findings of analyses
• Develop automation scripts to improve the efficiency and accuracy of any and all of the above tasks, using languages such as Python, SQL, and VBA

Senior Power Systems Engineer – Modeling & Analytics

Consultant

• Provide technical assistance to state and local governments and partner organizations on oral health, oral cancer, and related chronic disease surveillance, prevention, education, and infection control practices.
• Utilize and integrate national and state data systems, including United States Cancer Statistics (USCS), Behavioral Risk Factor Surveillance System (BRFSS), and other oral health, cancer, and chronic disease surveillance and registry systems, to assess disease burden, risk factors, screening practices, and health disparities.
• Support the evaluation of dental, oral disease, infectious disease prevention, oral cancer screening, and related chronic disease prevention activities, including coordination and linkage with cancer registry and chronic disease data systems.
• Collect, analyze, interpret, and disseminate oral health, oral cancer, and chronic disease data to support policy development, program planning, and comprehensive cancer control and chronic disease efforts.
• Provide recommendations to strengthen and modernize oral health, cancer, and chronic disease surveillance systems, including integration of oral health indicators into broader chronic disease and cancer control frameworks.
• Collaborate with federal, state, and local agencies, cancer registries, chronic disease programs, and national organizations to advance integrated surveillance priorities.
• Develop reports, presentations, summaries, and other technical deliverables for both technical and non-technical audiences.
• Support efforts to improve surveillance data quality, completeness, timeliness, and overall usability.

Senior Health Surveillance Consultant – On-Call, Hybrid

QA Engineer

• Design, develop, and maintain automated test scripts to convert manual test cases into robust automated solutions
• Support environment setup and automated deployment processes using CI/CD tools
• Execute automated and manual tests and analyze results to identify defects and performance issues
• Maintain detailed test documentation and regularly report on test effectiveness, defect trends, and overall test performance
• Partner with engineers and business stakeholders to ensure testing aligns with functional and technical requirements
• Support continuous integration testing using Jenkins or similar CI/CD tools
• Participate in Agile ceremonies and contribute to continuous improvement of testing processes

Salesforce Automation Tester

Technical Project Manager

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
• Manage the onboarding of new DTC customer project teams onto the platform.
• Manage the release calendar and coordinate DTC actions for customer application deployments.
• Manage daily O&M support activities.
• Manage license inventory, allocations, and renewal efforts.
• Manage platform ATO renewal assessments and mid-year changes.
• Co-lead DTC customer technical design reviews with Salesforce architects.
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations.
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

Technical Project Manager, Salesforce – Government Public Trust

Program Manager

• Serve as the primary point of contact with DCSA leadership and the Contracting Officer’s Representative (COR), ensuring successful execution of all contract requirements and deliverables.
• Lead day-to-day program operations, providing strategic direction, oversight, and coordination across cross-functional teams to meet mission objectives.
• Manage program scope, schedule, budget, and performance metrics, proactively identifying and mitigating risks to ensure on-time, high-quality delivery.
• Oversee staffing, workforce planning, and personnel performance to ensure appropriately cleared and qualified team members are aligned to mission needs.
• Ensure compliance with federal regulations, DoW policies, security requirements, and contractual obligations, maintaining readiness for audits and reviews.
• Prepare and deliver executive-level briefings, status reports, and performance updates to government stakeholders and corporate leadership.
• Maintain a positive, results-oriented work environment by building partnerships with internal and external partners.
• Manage budgets, prepare cost estimates, and track resources using financial management tools.
• Actively communicate with clients to understand and define current needs and priorities.
• Support a full range of business development activities from pipeline development, opportunity qualification, capture strategy, and writing proposals.

ServiceNow

• Lead the implementation and optimization of ServiceNow Now Assist AI capabilities
• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Design, develop, and support ServiceNow portals and web-based user experiences
• Collaborate with customer product owners to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements

Senior AI ServiceNow Architect

Research Analyst

• Support research, evaluation, technical assistance, implementation, and continuous quality improvement (CQI) efforts focused on child welfare and K–20 education.
• Help design and administer data collection activities (e.g., surveys, interviews, focus groups)
• Analyze qualitative and quantitative data, conduct literature reviews, create data visualizations, and draft high-quality deliverables for federal, state, and local agencies and foundations.
• Collaborate closely with project teams, support client communications, and contribute to proposal development.
• Support focus groups, including participant recruitment, logistics, note-taking, and summary reporting.
• Design, field, and monitor surveys (online and/or paper), including instrument testing and quality checks.
• Analyze quantitative data using statistical software (e.g., R, Stata, SAS, SPSS), including cleaning, merging, validation, and documentation.
• Conduct and support interviews and focus groups; analyze and synthesize qualitative data using coding software (e.g., Dedoose, NVivo, Atlas.ti).
• Draft reports, briefs, and presentations for technical and non-technical audiences; incorporating feedback and ensuring editorial quality.
• Create clear, accurate data visualizations and support project teams in using data for decision-making.
• Conduct literature reviews and contribute to research briefs, memos, and other written products.

Child Welfare and Education Research Analyst

Security Engineer

• Perform knowledge elicitation from customer subject matter experts and convert that to derived algorithms
• Analyze large data sets to identify actionable insights with mathematical statistical rigor
• Rigorously critique and correct intermediate results to improve the algorithmic outcomes
• Design and deploy deep learning algorithms and predictive models
• Develop custom data models and algorithms to apply to data sets
• Assess the effectiveness and accuracy of new data sources and data gathering techniques
• Develop processes and tools to monitor and analyze model performance and data accuracy
• Interpret and communicate results to non-technical customers

Senior Data Scientist, Security Clearance Required

Full-stack Engineer

• Design and develop scalable web applications with a variety of frameworks.
• Collaborate with cross-functional teams to define, design, and deliver new features.
• Ensure the performance, quality and responsiveness of applications.
• Stay up-to-date with industry trends and emerging technologies.

Full Stack Developer

Engineer

• Responsibilities include, but are not limited to, the design and preparation of the following Substation Site Development deliverables:
• Substation site grading plans
• Stormwater management plans, hydrologic/hydraulic calculations, and drainage reports
• Erosion and sediment control plans
• Access road layout and design
• Yard layout coordination and site optimization
• Drainage design, culvert sizing, and ditch/berm design
• Oil containment system design (berms, trenches, impervious liners)
• Substation site demolition and restoration plans
• Development of Bill of Materials based on Design Criteria
• Coordination with electrical physical design, structural, and protection & controls teams
• Integrating geotechnical recommendations into site design
• Supporting permitting documentation for stormwater, erosion control, floodplain, and other civil requirements
• Participating in client meetings and performing site visits as required
• Interpreting and incorporating vendor/contractor information into design deliverables
• Applying client standards and ensuring all QA/QC processes are followed
• Continuous improvement of engineering, technical knowledge, and professional skillsets

Substation Site Development Engineer

Salesforce Analyst

• Serve as the primary liaison for Salesforce production support, enhancements, and issue resolution
• Conduct root‑cause analysis for defects, system errors, or unexpected behavior
• Maintain system documentation, business process flows, and functional requirements
• Partner with technical teams to ensure platform reliability and continuous improvement
• Track and manage incident queues, enhancement requests, and backlog items
• Engage business stakeholders to understand current-state processes, pain points, and future needs
• Facilitate workshops, interviews, and requirement sessions
• Translate business requirements into clear, detailed user stories and acceptance criteria
• Partner with Salesforce developers, architects, and admins to deliver scalable solutions
• Monitor impacts of platform releases and ensure readiness for new functionality
• Build strong relationships with product owners, business leaders, and cross-functional teams

Salesforce Business Analyst

Project Manager

• Manage project lifecycle from planning to execution
• Collaborate with clients and stakeholders to define project scope
• Monitor project progress and adjust as necessary
• Ensure compliance with project standards and guidelines

Project Analyst/Manager, Salesforce

Community Manager

• Work with a diverse set of stakeholders including public housing authorities, HUD Community Planning and Development (CPD) grantees
• Focus work is in creating economic opportunity through the Section 3 requirements that overlay HUD grantees
• Develop/deliver training sessions, conference presentations, workshops, and webinars
• Facilitate technical assistance engagements, either in-person or virtually through web-based software
• Focus on best practice and innovative strategies related to HUD programs
• Contribute to the design of tools, drafting of reports, and development of policy guidance
• Experience, knowledge and/or lived experience in utilizing a racial equity lens throughout work products, webinar deliveries