Hyland

Account Executive

• Develop a comprehensive sales plan to meet or exceed quota, including the identification and prioritization of opportunities for assigned moderate risk, moderate impact existing or potential customers or partners
• Develop and communicate accurate sales forecasting on a real-time basis
• Proactively initiate contact with potential customers, customers and partners on a regular basis to develop, maintain and expand business relationships.
• Collaborate with all available company resources to develop and maintain pipeline
• Take proactive measures to streamline and constantly improve account management and the sales process
• Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstration
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, customer visits or sales calls
• Understanding of best practices and market trends, as well as customer and potential customers business and technical needs.
• Pursue opportunities for company expansion and integration
• Engage company specialist and support resources as needed to advance opportunities
• Assist with determining the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response
• Attend and actively contribute to trade shows; ensure customers or potential customers are participating in company marketing efforts to the best of their ability
• Develop the closing plan for accounts; engage internal leadership as necessary to help lead negotiation and contracting process to ensure deal is closed on time, as forecasted

Customer Success Manager

• Drive retention, growth and ROI among assigned strategic, high-value SaaS accounts
• Own and execute strategic account plans that align customer business objectives
• Serve as a trusted advisor to executive-level stakeholders
• Leverage customer health data, usage and engagement metrics
• Partner with renewal teams to help lead renewal strategies
• Represent the voice of the customer and act as a feedback agent
• Identify and cultivate customer advocates
• Operate in evolving processes and provide guidance
• Contribute to the development and continuous improvement of Customer Success processes
• Mentor and guide junior CSMs

Outside Sales

• Own and manage a defined territory of existing and prospective customers to achieve or exceed quarterly and annual sales targets.
• Develop a territory business plan that identifies key accounts growth opportunities and partner collaboration strategies.
• Build and maintain strong trusted relationships with key customer stakeholders at multiple levels.
• Lead end-to-end sales cycles from qualification and discovery through proposal negotiation and close.
• Collaborate with marketing presales and customer success teams to ensure seamless customer engagement and post-sale success.
• Drive joint business planning and pipeline development with channel reseller and system integrator partners.
• Enable and coach partners on company's solutions positioning and value propositions.
• Execute co-selling motions with partners on target accounts and opportunities.
• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.
• Provide accurate pipeline forecasting and territory reporting to leadership.

Digital Territory Sales Manager – GovEd

• Own and manage a defined territory of existing and prospective customers to achieve or exceed quarterly and annual sales targets.
• Develop a territory business plan that identifies key accounts growth opportunities and partner collaboration strategies.
• Build and maintain strong trusted relationships with key customer stakeholders at multiple levels
• Lead end-to-end sales cycles from qualification and discovery through proposal negotiation and close.
• Collaborate with marketing presales and customer success teams to ensure seamless customer engagement and post-sale success.
• Drive joint business planning and pipeline development with channel reseller and system integrator partners.
• Enable and coach partners on company's solutions positioning and value propositions.
• Execute co-selling motions with partners on target accounts and opportunities
• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.
• Provide accurate pipeline forecasting and territory reporting to leadership.

Digital Territory Sales Manager – Healthcare

Solutions Engineer

• Design prototype and build business solutions following best practices to meet business needs based on feedback from stakeholders
• Safeguard the security integrity and confidentiality of the company's internal systems and data by following company security protocols
• Test business solutions and ensure performance is as designed; resolve any issues
• Document solutions to allow support team to support business customers and for easy maintenance; transition key information to support team
• Perform business analysis to assist in gathering information about business process and customer needs from key business stakeholders
• Develop plan for migration of business solution into environments and support stakeholders throughout migration process with minimal guidance
• Compose the documentation and presentation of business analysis and solutions requirements to key stakeholders for validation and approval
• Compose training materials and conduct training sessions for end users with minimal guidance

Solution Engineer

• Drive and participate in strategic initiatives that positively impact the organization in a meaningful way; program management and leadership of key priority initiatives
• Identify process automation and improvement opportunities and work with cross-functional teams to drive these initiatives such as sales, marketing, product and finance; manage customer success manager incentive strategy and execution of program
• Manage customer segmentation, customer success manager assignments and capacity planning to ensure the optimal customer experience; implement and manage software/applications that facilitate customer success and customer success operations activities serving in role as system business owner
• Lead technology and systems strategy for CSM: product owner for the Gainsight ecosystem roadmap and manage Gainsight administrators
• Develop insights into our customer data health so we can detect early signals of at-risk renewals and identify upsell opportunities (SFDC and Gainsight); measure and report on program performance and business impact.
• Develop metrics and KPIs that demonstrate the health and continuous improvement of the customer success
• Establish and assure leadership adherence to budgets, schedules, work plans and performance requirements
• Collaborate with senior management and executives to define and ensure success of department strategy
• Provide managerial direction and oversee all aspects of performance management for direct reports. Measure and hold direct reports accountable for meeting defined performance standards; provide feedback to employees; ensure management team is defining and holding teams accountable for all aspects of performance management of direct reports
• Oversee and hold management accountable for all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations and termination of employees.
• Oversee the identification and hiring of new employees
• Oversee and ensure the development of team members; provides coaching to employees through their personal growth in: functional expertise, communication skills and ability to effectively interact with clients and peers.
• Identify and develop future leaders.
• Provide strategic influence to internal peers and industry groups
• Serve as an escalation point for complex issues; provide guidance and resources to assist with resolution of issues and removing obstacles for team
• Work with the leadership to plan and set the strategic vision, organizational structure, operating policies and procedures and management practices to ensure department delivers operational excellence
• Evaluate the process and procedures used by team; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change.
• Work collaboratively across departments with leaders

Director, Customer Success Operations

Analyst

• Develop and execute training materials and programs that educate HR Business Partners and managers on compensation-related topics and initiatives; lead formal education sessions and presentations.
• Provide recommendations to the HR Business Partners, Recruiting and business leaders based upon an understanding of each department's needs and goals.
• Oversee the market data process including gathering, submitting and analyzing data.
• Research federal, state and local compliance issues such as wage and hour laws; conduct FLSA reviews as needed; make recommendations for policy and process updates based on changes in the law.
• Leverage expertise and significant best practice knowledge and lead compensation initiatives which involve analysis, revision, development or re-design of compensation programs
• Build and maintain an in-depth knowledge of the business by staying current on initiatives, challenges and opportunities; develop an understanding of critical business performance drivers and their relevance to compensation programs.
• Proactively analyze pay trends and metrics; present findings and make actionable recommendations in technologies, processes, and plan designs to HR leadership.
• Creates pay strategies, policies and programs including base and variable pay.
• Leads annual salary planning and maintenance of salary structures.
• Operate as a trusted advisor to Executives, Managers, business leaders and HR Business Partners, identifying and solving compensation issues and ensuring that programs meet the needs of the business and employees.
• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the HR department
• Mentor, coach and train other team members.

Senior Compensation Analyst

Product Manager

• Establish the vision and strategy for cloud products and drive requirements across product teams to ensure operational readiness
• Oversee cloud platform infrastructure including CI/CD pipelines, developer portals, performance monitoring, and cost management tools
• Define and evolve the platform strategy that enables efficient product development, deployment, and operations
• Drive developer productivity and efficiency through modern tooling, automation, and platform capabilities
• Bridge product development teams and cloud operations to ensure unified execution on cloud customer priorities
• Translate cloud operations requirements and customer pain points into product features that product teams deliver
• Lead development of self-service admin tools, dashboards, and monitoring capabilities that reduce support dependencies
• Oversee technical roadmap planning including competitive analysis, architectural assessments, and operational impact evaluation
• Monitor and report on platform performance, developer productivity metrics, and operational efficiency
• Evangelize a product management culture that considers operational impact and customer self-sufficiency
• Build and mentor a high-performing product management team focused on cloud solutions

Director, Product Management, Cloud – Technical

• Design prototype and build business solutions following best practices to meet business needs based on feedback from stakeholders
• Safeguard the security integrity and confidentiality of the company's internal systems and data by following company security protocols
• Test business solutions and ensure performance is as designed; resolve any issues
• Document solutions to allow support team to support business customers and for easy maintenance; transition key information to support team
• Perform business analysis to assist in gathering information about business process and customer needs from key business stakeholders
• Develop plan for migration of business solution into environments and support stakeholders throughout migration process with minimal guidance
• Compose the documentation and presentation of business analysis and solutions requirements to key stakeholders for validation and approval
• Compose training materials and conduct training sessions for end users with minimal guidance
• Identify enhancements and processes to evolve product and/or solution functionality

Solution Engineer – Customer Operations

Sales

• Develop and execute a multi-year sales strategy for Hyland Healthcare aligned to corporate objectives and regional market dynamics across EMEA and APAC
• Drive predictable, profitable revenue growth through large-scale Health IT programs, complex multi-stakeholder buying cycles, and long-term strategic accounts
• Continuously assess regional market trends, competitive landscape, partner ecosystem, and regulatory environments to inform strategy and investment priorities
• Lead and develop sales leadership, fostering a culture of accountability, coaching, and excellence
• Establish and enforce disciplined sales operating rhythms, including forecasting, pipeline reviews, deal qualification, and gap-to-target remediation
• Ensure consistent application of MEDDPICC sales methodology to improve deal quality, win rates, and forecast accuracy
• Maintain clear, accurate, and timely visibility into regional pipeline, forecast, and revenue performance for executive leadership
• Partner with Sales Operations and Finance to align forecasting, capacity planning, and territory design with growth objectives
• Proactively identify risks and opportunities within the pipeline and lead corrective actions to ensure attainment of revenue targets
• Build and maintain executive-level relationships with key customers, partners, and strategic alliances across international markets
• Oversee partner strategy, including identification, onboarding, performance management, and optimization of reseller and SI ecosystems
• Collaborate with Services, Product, and Customer Success to ensure successful delivery, expansion, and long-term customer value realization
• Champion Hyland’s values, ethical standards, and customer-first mindset across all regions
• Drive continuous improvement in sales productivity, operational efficiency, and cross-functional collaboration
• Support corporate initiatives, including M&A integration, new market entry, and strategic growth programs as required

AVP, Healthcare Sales – EMEA/APAC

• Lead full-cycle recruitment for Sales, Marketing, and Customer Success roles
• Partner with GTM leadership to understand business priorities
• Develop and execute sourcing strategies to attract top-tier talent
• Build and maintain talent pipelines for critical GTM roles
• Advise hiring managers on market trends and compensation benchmarks
• Drive diversity recruiting initiatives
• Collaborate with HR and Finance to align hiring plans
• Leverage data and analytics to track recruiting performance
• Champion Hyland’s employer brand by creating compelling job postings
• Ensure an exceptional candidate experience

Senior Talent Partner, Sales & Marketing

Consultant

• Perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders
• Design solutions in which basic best practice knowledge is applied with minimum oversight from senior team members
• Compose and deliver documentation outlining requirements for building the solution with minimum oversight from senior team members
• Demonstrate the configured solution or prototypes of the solution
• Design and build solution, including configuring application development tools
• Test the configured solution and ensure solution is functioning as designed; resolve any issues in a timely manner
• Compose training materials and conduct training sessions for customer
• Develop plan for migration of configured solution into production environment and support customer throughout migration process
• Transition key information to the technical support team to ensure continued successful support of customer
• Define upgrade plans and execute upgrades of the software to newer versions
• Participate in infrastructure conversations to define proper system infrastructure needs based upon the customer's technology landscape with oversight from experienced team members
• Estimate design and configuration effort based on approved requirements
• Maintain awareness of project budget, scope and timeline, and effectively communicate issues with project managers and senior team members.

Solution Consultant – Enterprise Imaging

Analytics Engineer

• Collaborate with team members to collect business requirements, define successful analytics outcomes, and design data models while considering non-functional requirements such as performance constraints, cost constraints, and security policies
• Help to define and improve internal standards for style, maintainability, and best practices for a high-scale data infrastructure
• Create definitions of done metrics for data engineers and platform developers and minimum acceptance criteria for the sources in consideration
• Model, design, develop, test, and implement appropriate backend and front-end structures needed to meet business visualization and reporting requirements
• Configure SaaS tools such as ELT providers, integration platforms, and orchestration tools to meet system requirements to build a modern cloud data warehouse that is accurate, reliable, high-performing, and easily accessible to our business departments
• Provide day-to-day support of the data warehouse and associated data marts including establishing trusted data sets for common data with supporting documentation
• Coordinate with the platform data engineering team, data analyst teams, data governance teams, and IT teams to align with change management processes and ensure performance processes and access is optimal for global reporting solutions
• Improve processes regarding data flow and quality to improve data accuracy, viability, and value including testing small chunks of data transformations for correspondence to the set tasks
• Assist in defining and deploying data governance activities such as data lineage tracking and data cataloging solutions
• Educate the business organization towards self-serve, research new data engineering and analytics methodologies, and regularly participate and network in the data community outside the company
• Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on technical abilities of team

Analytics Engineer 3

Sales Development Rep

• Lead motivate and develop team members to drive activities for sales pipeline conversion
• Act as the leadership advocate to ensure lead generation strategies are well communicated and supported internally
• Partner closely with internal teams to ensure compliance and attainment of lead generation goals
• Manage the team's campaigns ranging from a variety of marketing generation activities
• Utilize and update internal systems for day-to-day work to gather intelligence and maintain a complete accurate view of the prospect's stage in the sales process
• Contribute to and manage to approved budget
• Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals
• Manage and lead the direction of executing department benchmarks protocols and objectives
• Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees
• Perform all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees
• Develop team members; coach employees through their personal growth in: functional expertise communication skills and ability to effectively interact with clients and peers
• Assist with identifying and developing future leaders
• Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department
• Serve as an escalation point for issues; provide guidance resolve issues as necessary and remove obstacles for team
• Execute on the team's strategy and ensure team projects are completed within scope time cost and quality
• Evaluate define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Sales Development Manager

• Drive product innovation to establish and maintain the platform product roadmap and program-level features backlog; prioritize appropriate features against others to drive the most beneficial use of company resources to service the needs of the platform customers.
• Use industry data to quantify addressable market and product profitability; help prioritize and develop the platform product vision and roadmap.
• Manage the prioritization of work across the program in line with the overall, current, and future priorities of the program and business plan.
• Contribute to the product lifecycle management of platform capabilities and features; use data to ensure that the appropriate investment is being made on the capabilities that best serve customers.
• Work with technical peers to provide supporting documentation that defines the business features and requirements; ensure appropriate platform feature backlog management and development progress against established timelines for content services roadmaps.
• Effectively communicate the definition of a minimally viable product to the appropriate software architectural leads to execute product vision.
• Ensure all initiatives moving through the solutions framework are ready for release and all departments are prepared.
• Coordinate with stakeholder teams within all departments to complete launch readiness activities in accordance with the companys release cadence.
• Assist with ensuring the delivery of training programs to support the launch of products; evangelize new and existing capabilities with internal stakeholders.
• Operate as a trusted advisor to customers and advisory groups; develop and maintain strategic working relationships; drive the adoption of new products and capabilities.