Customer Success Manager
Hyland
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $101,000 - $103,000 per year
About the role
- Drive retention, growth and ROI among assigned strategic, high-value SaaS accounts
- Own and execute strategic account plans that align customer business objectives
- Serve as a trusted advisor to executive-level stakeholders
- Leverage customer health data, usage and engagement metrics
- Partner with renewal teams to help lead renewal strategies
- Represent the voice of the customer and act as a feedback agent
- Identify and cultivate customer advocates
- Operate in evolving processes and provide guidance
- Contribute to the development and continuous improvement of Customer Success processes
- Mentor and guide junior CSMs
Requirements
- Bachelor's degree or equivalent experience
- Proven track record to managing enterprise-level, SaaS accounts
- Understanding of SaaS Metrics: NRR, GRR, Churn, adoption, health scoring
- Experience in Gainsight or leading Customer Success Platforms
- Experience in Salesforce or leading Customer Relationship Management Platforms
- Strong oral and written communication skills
- Strong organizational, multi-tasking, and time management skills
- Demonstrated ability to influence, motivate, and mobile team members and business partners
- Willingness to travel based on the customer and business needs
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS account managementSaaS metricsNRRGRRChurnadoptionhealth scoring
Soft skills
communication skillsorganizational skillsmulti-taskingtime managementinfluencemotivationmentoring
Certifications
Bachelor's degree