Hyland

Executive Assistant

Customer Success Manager

The Customer Success Platform Administrator 2 is responsible for being the go-to expert for configuring and optimizing the Gainsight platform to drive engagement retention and an exceptional customer experience.
Configure maintain and enhance the Gainsight platform including workflows dashboards reports and rule-based automation
Collaborate with cross-functional teams to translate business needs into technical designs for implementation into scalable Gainsight solutions
Ensure data accuracy and consistency through strong integration practices (e.g. Salesforce) and data hygiene processes
Provide ongoing support and training to internal users and develop documentation and best practices
Monitor platform performance identify areas for improvement and implement new features to drive adoption and value
Manage user roles permissions and data integrity
Troubleshoot system issues and support ongoing projects
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy