Hyatt

Sales

• Market development, proactive solicitation, strategic group placement to meet hotel needs and exceed clients’ goals
• Build and maintain strong relationships with new and existing accounts to drive repeat and referral business
• Conduct compelling site tours that showcase the hotel’s newly transformed spaces and unique guest experience
• Develop and present customized, strategic proposals that align with client goals and maximize hotel revenue
• Manage accounts throughout the sales cycle, ensuring seamless communication and execution
• Contract negotiations and review, facilitating communication before, during and post event with clients (bill review/management) and pertinent hotel staff to ensure a high level of service
• Collaborate closely with Event Sales, Event Planning, and Operations teams to deliver exceptional client experiences
• Participate in and contribute to sales strategy conversations, event meetings, and team initiatives
• Create and update digital assets and collateral with marketing and brand
• Maintain accurate records, reporting, and pipeline management using Hyatt systems

Sales Manager – Group

• Support sales infrastructure, systems setup, and operational processes during critical ramp-up and transition periods in a Global capacity.
• Focus on tactical execution of sales systems, account management processes, market research, and sales operations.
• Work closely with internal commercial teams to build and maintain accurate sales databases.
• Manage RFP processes and support execution of strategic sales initiatives.
• Leverage sales tools to maintain account integrity and support pipeline activity.
• Conduct market research and competitive analysis to identify target accounts and business opportunities.
• Prepare reports, sales documentation, and account research to support business development and commercial initiatives.

Manager, Commercial Activation – Sales

Manager

• Support Revenue Commercial Activation initiatives for newly opening and transitioning hotels
• Build and configure hotels within the Hyatt technology stack to ensure operational readiness for launch and transition activities
• Create and maintain room type configurations, inventory structures, and rate plans across Hyatt revenue and distribution systems
• Complete and manage Global Pricing Workbooks, ensuring all pricing and revenue data is accurate, aligned, and properly documented
• Support system setup and activation for revenue-related platforms, distribution channels, and commercial applications
• Partner with internal teams including Commercial O&C, Commercial Strategy, Global Hotel Opening, Distribution, Bridge Revenue Team, to support activation timelines and commercial readiness
• Ensure hotels are accurately positioned within Hyatt systems and distribution channels prior to launch
• Conduct audits and quality checks to ensure revenue systems, room configurations, and pricing setups are functioning correctly
• Utilize internal dashboards, reporting tools, and revenue systems to track activation status and identify issues requiring resolution
• Support process improvements related to revenue activation workflows, system setup standards, and operational efficiencies

Manager, Commercial Activation, Revenue

• This role is responsible for supporting sales infrastructure, systems setup, and operational processes during critical ramp-up and transition periods for our Asia Pacific Pipeline Hotels.
• The position focuses on the tactical execution of sales systems, account management processes, market research, and sales operations to support commercial success and organizational objectives.
• This individual works closely with internal commercial teams to build and maintain accurate sales databases, complete account and market research profiles, manage RFP processes, and support the execution of strategic sales initiatives.
• The role requires strong organizational skills, attention to detail, and a working knowledge of sales systems, reporting tools, and operational processes.
• Key responsibilities include supporting negotiated transient and group sales efforts through research, account setup, and sales platform administration.

Manager, Commercial Activation – Sales, Asia Pacific

• Participate in the systems support needed on key projects and provide data-driven recommendations to leadership
• Lead or assist in the execution and implementation of various Revenue Management initiatives, partnering with cross functional departments
• Manage and oversee the CRS/RMS monthly cutover for new properties. Ensure successful implementation along with issue resolution.
• Work with vendors to define requirements to develop product enhancements from ideation to production.
• Provide Revenue Management perspective and leadership, when configuring and connecting new integrations
• Work with vendors to define, implement, test, and ensure the successful operation of systems and data feeds
• Prioritize and approve designs for integrations among Hyatt PrO (RMS), PMS, CRS, and S&C systems.

Manager, Global RM Technology

Events

• Serve as the primary point of contact for all contracted groups and events, managing the full lifecycle from turnover to execution and reconciliation.
• Curate tailored event experiences that align with Ventana’s luxury positioning, including programming, flow, and guest touchpoints.
• Build strong, trust-based relationships with clients, ensuring a seamless and highly personalized planning process.
• Lead on-property execution for all events, ensuring flawless delivery across all departments and maintaining a visible presence with clients.
• Partner closely with Operations, Culinary, and Revenue teams to align on event strategy, logistics, and service delivery.
• Identify opportunities to enhance the guest experience while driving incremental revenue through thoughtful upselling.
• Maintain accurate and comprehensive event documentation including event orders, timelines, and internal communications.
• Oversee billing accuracy, client feedback, and relationship continuity to support repeat business.

Director of Event Planning

Communications

• Support management of brand-level U.S. PR agencies and regional PR strategy execution, incl. news engine storytelling, pitch development and proactive/reactive PR support
• Story mine and identify compelling programming, trends and business opportunities – rooted in data and regional priorities – to position Hyatt’s Classics & Essentials brands as industry leaders among target audiences
• Work with cross-functional communications teams to identify and amplify storytelling opportunities aligned to brand and business priorities
• Help bring brand PR campaigns and commercial initiatives to life across the region
• Act as day-to-day Communications resource for hotel GMs, Directors of Sales & Marketing and other property leaders: prepare, review and socialize PR materials, strategies, tools, training and resources to strengthen hotel-level storytelling and support commercial priorities
• Support openings, transitions, performance-priority hotels, and other strategic communications initiatives
• Provide counsel on PR plans and strategies, PR agency RFPs/onboarding, press trips, media visits, special project PR counsel (e.g. hotel renovations, partnerships, new restaurants)
• Cultivate relationships with key local/regional/national press to support storytelling opportunities and visibility
• Develop, edit regional communications materials, including press releases, messaging documents and briefing books, leader bios and media assets; partner with leaders and cross-functional teams on media opportunities, and speaking engagements
• Work with Director to manage regional Americas Communications budget to ensure resources are being prioritized and allocated effectively in support of regional business and communications priorities.
• Provide crisis communications support for hotel-level incidents and issues, acting as the primary point of contact for hotel teams and coordinating with Hyatt’s Global Communications Strategy & Crisis Response team as appropriate

Manager, Americas Communications, U.S. & Canada

Copywriter

• Develop copy for integrated marketing campaigns, including seasonal promotions, loyalty initiatives, partnerships and B2B communications.
• Translate creative briefs into clear, compelling and brand-aligned messaging frameworks.
• Write across channels including web, email, social, display, app and sales enablement materials while maintaining a consistent brand voice and storytelling approach.
• Collaborate with campaign leads to ensure alignment with approved strategic direction.
• Ensure tone, voice and structural consistency.
• Support localization readiness by delivering high-quality source copy.
• Balance creativity with precision, ensuring messaging accurately reflects promotional details, offer terms and legal requirements.
• Craft emotionally compelling, insight-driven messaging that strengthens brand affinity and inspires guest engagement.
• Adapt messaging for various audience segments while maintaining brand guardrails.
• Manage multiple concurrent projects within a fast-paced, high-variability environment.
• Incorporate personalization and AI-enabled content tools where appropriate to enhance efficiency.