Hyatt

Performance Marketing

• Drive top-line commercial performance across a portfolio of underperforming hotels
• Ensure that commercial strategies are tailored to each hotel’s unique positioning and market dynamics
• Identify and pursue revenue-generating opportunities through market intelligence, strategic targeting, and professional selling practices
• Partner with hotel teams to execute property-specific commercial goals
• Leverage data, sales tools, and lead generation platforms to optimize funnel management
• Respond to inbound demand and drive proactive outbound sales efforts
• Conduct topline revenue diagnostics and monitor KPIs to identify gaps, trends, and opportunities for performance improvement

Director, Commercial Performance Optimization

Full-stack Engineer

• Write high quality, maintainable code (React, TypeScript/Node.js) and serverless services (AWS Lambda, API Gateway).
• Design and review object models and schemas for DynamoDB, DocumentDB and OpenSearch with attention to scalability, consistency, and cost.
• Own service reliability: SLOs/SLIs, error budgets, observability (CloudWatch/OpenSearch), performance profiling, capacity/cost management.
• Lead a cohort of contract engineers: define SOWs, acceptance criteria, and deliverable quality gates; run code reviews and architectural checkpoints; ensure contributions meet internal standards and remain maintainable by FTEs.
• Coach, mentor, and develop engineers; cultivate a healthy team culture grounded in inclusion, feedback, and craftsmanship.
• Collaborate with Product, Data Science/ML Ops, Platform, and Security to design composable services and frontends that integrate across teams.
• Define event driven interfaces (SNS/SQS/EventBridge), API contracts, and shared libraries to enable cohesive large scale systems.
• Contribute to reference architectures and ADRs; steward reuse and consistency across squads.
• Partner with Data Science to operationalize models: feature pipelines, online/offline inference, model versioning, A/B testing, guardrails.
• Lead data curation for content and recommendation inputs: taxonomy, enrichment, governance, and feedback loops.
• Champion responsible AI: bias checks, explainability, and privacy/security controls for guest data.
• Define and enforce coding standards (ESLint, Prettier, TypeScript strict mode, secure defaults), testing strategy (unit/integration/e2e, coverage thresholds), and PR/branching conventions.
• Establish agile standards for story hygiene, DoR/DoD, estimation, sprint reviews, releases, and DORA metrics; drive continuous improvement via metrics and retros.
• Implement CI/CD pipelines with automated build, test, security scans (SAST/DAST/dep checks), and progressive delivery.
• Embed security by design (least privilege IAM, KMS, secret management, threat modeling) and ensure compliance with applicable privacy regulations.
• Own business continuity: define RTO/RPO, disaster recovery strategies (multi AZ, muli-region, backups, restore playbooks), runbooks, on call rotations, and incident postmortems.
• Partner with Product on roadmaps, scope, and tradeoffs; turn strategic goals into achievable milestones.
• Communicate status, risks, dependencies, and outcomes to leadership; manage cross team dependencies proactively.

Software Engineer Manager

Sales

• Reservations Supervisor will serve as a day-to-day role model to new and existing reservations agents.
• Must create a positive, energetic working environment by maintaining high morale and productivity.
• Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.
• Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents and Advisors.
• Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.
• Ensure a positive pre-arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.
• Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow-up.
• Ensures effective resolution of service issues with a proactive approach to guest and associate needs.
• Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgement when independent decisions are required.
• Assist with Reservation and Experience shared inboxes and chats from the Miraval website.
• Assist with onsite Exclusive Resort guest arrivals and/or Onsite Experience Planning per property needs.

Area Reservations Sales Supervisor

• Lead development of complex features and services across the stack.
• Design, implement, and optimize scalable software architectures.
• Mentor and support mid-level engineers through code reviews and technical guidance.
• Define and enforce best practices in coding, testing, and deployment.
• Partner with Product Managers and Designers to translate requirements into technical solutions.
• Enhance observability, reliability, and performance of production systems.
• Drive adoption of modern tools, frameworks, and cloud technologies.
• May serve as a technical lead for projects or initiatives.

Senior Product Engineer

• Develop and implement sales strategies that drive revenue growth for the company's Third Party and Government market accounts in the hospitality industry
• Build and maintain strong relationships with key decision-makers
• Collaborate with internal teams, including marketing, operations, and finance, to ensure the successful execution of sales strategies
• Serve as a key liaison between the corporate office and local hotel leaders.
• Monitor and analyze industry trends, competitor activity, and market intelligence to inform sales strategies and tactics
• Assist in negotiating contracts, providing support to both the hotel colleagues and customers
• Provide regular sales reports and forecasts to senior management
• Ensure high levels of customer satisfaction by working closely with hotel teams to deliver exceptional service to assigned accounts
• Monitor and manage the sales pipeline, forecast sales results, and report on sales performance to senior management
• Represent the company at industry events, conferences, and trade shows

Global Manager – Sales Force

• Identify customers with business potential across multiple hotels/markets for Hyatt hotels.
• Identify and introduce all key buyers within targeted organizations to Hyatt.
• Develop and document account intelligence within Hyatt’s CRM.
• Educate buyers on Hyatt’s brands and values to build preference and loyalty between organizations.
• Gain inclusion of Hyatt hotels in group, transient, and project business sourcing requests.
• Support collaborative communication between hoteliers and customers to negotiate and win business.
• Engage with hotel sales teams, operators, and owners to build rapport and increase awareness of HSF-National Sales.
• Stay current on market conditions, forecasts, and trends.
• Utilize information proactively to drive sales.
• Maintain a high level of productivity while working independently in a fast-paced and relatively autonomous environment.

Prospect Lead – HSF-National Sales

• Lead all sales and marketing initiatives for Park Hyatt St. Kitts
• Drive revenue growth and brand positioning for this luxury Caribbean destination
• Provide strategic leadership and direct oversight of the on-property event sales team
• Maintain responsibility for corporate, group, and leisure market development
• Regular travel to St. Kitts for team leadership and client engagement
• Conduct frequent sales trips to key feeder markets

Director of Sales

Events

• Review event sales contracts and schedule payments.
• Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely.
• Guide customers through the credit application process to ensure enough credit is established to cover their event.
• Make post-event invoice adjustments and corrections.
• Collect final payments and send out billing to customers.
• Report credit, payment, and billing progress to hotels weekly via account notes.
• Reconcile holding accounts to ensure payments are accurately credited toward customer accounts.
• Answer customer inquiries regarding payments and billing.
• Regular attendance is expected based on schedule and business needs, the schedule for this position requires the following availability, but is not limited to Monday-Friday 7:00 AM- 7:00 PM.

Event Billing Analyst

Data Scientist

• Translate business problems in a variety of business areas into well-defined data science projects, ensuring alignment with business goals, scope, and defined KPIs
• Design, implement, and optimize advanced machine learning and optimization models to address complex business challenges
• Collaborate with cross-functional teams, including engineering, data, and business stakeholders, ensuring clear communication, seamless integration of data-driven solutions
• Monitor model performance in production, refining algorithms and processes to adapt to real-world data and evolving business needs
• Create and maintain detailed documentation for models, methodologies, and workflows to support team knowledge-sharing
• Conduct testing and validation of models to ensure robustness, scalability, and reliability in production environments
• Present data-driven insights, findings, and product outcomes to stakeholders in a clear, actionable manner
• Stay updated on the latest advancements in machine learning and optimization, integrating innovative techniques and tools into projects
• Mentor junior data scientists by providing technical guidance, reviewing work, and fostering their professional development
• Demonstrate a commitment to ethical data science, ensuring Hyatt’s models and solutions are developed with fairness, transparency, and integrity

Senior Data Scientist

• Translate business problems in a variety of business areas into well-defined data science projects, ensuring alignment with business goals, scope, and defined KPIs.
• Design, implement, and optimize advanced machine learning and optimization models to address complex business challenges.
• Collaborate with cross-functional teams, including engineering, data, and business stakeholders, ensuring clear communication, seamless integration of data-driven solutions.
• Monitor model performance in production, refining algorithms and processes to adapt to real-world data and evolving business needs.
• Create and maintain detailed documentation for models, methodologies, and workflows to support team knowledge-sharing.
• Conduct testing and validation of models to ensure robustness, scalability, and reliability in production environments.
• Present data-driven insights, findings, and product outcomes to stakeholders in a clear, actionable manner.
• Stay updated on the latest advancements in machine learning and optimization, integrating innovative techniques and tools into projects.
• Mentor junior data scientists by providing technical guidance, reviewing work, and fostering their professional development.
• Demonstrate a commitment to ethical data science, ensuring Hyatt’s models and solutions are developed with fairness, transparency, and integrity.

• Develop, document, and maintain robust account intelligence within Hyatt’s CRM.
• Educate buyers on Hyatt’s brands and values to build preference and loyalty between organizations.
• Collaborate with stakeholders to successfully facilitate the annual transient RFP process to grow Hyatt’s presence in customer travel programs.
• Ensure managed accounts include Hyatt in all group sourcing requests.
• Identify and capture share shift business opportunities for both current, new, and focus hotels.
• Support collaborative communication between hoteliers and customers to negotiate and win business.
• Champion company initiatives and priorities with customers as appropriate.
• Engage with hotel sales teams, operators, and owners to build rapport and increase awareness of HSF-National Sales.
• Stay current on market conditions, forecasts, and trends. Utilize information proactively to drive sales.
• Maintain a high level of productivity while working independently in a fast-paced and relatively autonomous environment.
• Elevate the voice of the customer within Hyatt.

Account Lead – National Sales

Machine Learning Engineer

• Design and implement end-to-end ML systems, including data ingestion, feature processing, model training, and model serving
• Architect and deploy scalable AI services supporting real-time and batch inference use cases
• Build and maintain ML infrastructure across cloud environments (e.g., EC2, EKS, SageMaker, specialized inference hardware)
• Develop and evolve MLOps platforms, including training pipelines, deployment workflows, feature stores, and model observability
• Implement CI/CD and infrastructure-as-code patterns to automate model lifecycle management
• Optimize model training and inference performance for cost, latency, and hardware efficiency
• Monitor production ML systems for accuracy, reliability, and operational health
• Partner cross-functionally with data engineering, architecture, governance, and security teams to ensure compliant and scalable solutions
• Mentor team members on ML engineering, system design, and operational best practices
• Contribute to special initiatives that advance AI platform maturity and engineering standards

Senior ML Engineer

• Design and implement Gen AI solutions and partner closely with ML Engineering, Personalization, Forecasting, and Decision Science domains.
• Work cross-functionally with various data science teams, data engineering teams, and data architecture teams.
• Be a hands-on technical leader skilled as an implementation engineer while also leading the team to innovate and build cutting-edge Gen AI products and services.
• Analyze model behavior, diagnose failure modes, and iterate on data, features, and architectures to improve performance and robustness.
• Document modeling assumptions, evaluation results, and trade-offs to support reproducibility and cross-team collaboration.

Data Scientist – Search, RecSys, Agents

DevOps Engineer

• Design, develop, and maintain Infrastructure-as-Code (IaC) to provision and manage network devices, services, and configurations.
• Build and own GitLab CI/CD pipelines for network automation, validation, and deployment.
• Develop automation and orchestration tooling using Python, Ansible, and Terraform.
• Implement automated testing (unit, integration, and device/system-level) for network changes - e.g., PyATS or equivalent.
• Create and maintain reusable automation libraries, templates, and modules for multi-vendor environments.
• Integrate network automation with inventory/CMDB systems (e.g., ServiceNow), monitoring, and ITSM.
• Troubleshoot production network and automation issues; perform root cause analysis and corrective automation.
• Author and maintain runbooks, design docs, and change control artifacts that support safe, auditable deployments.
• Participate in cross-functional projects: Network modernization, SD-WAN rollouts, PCI and security controls, site onboarding.
• Coach and mentor other engineers on automation best practices, testing, and Git-based workflows.

Network DevOps Engineer

Vice President

• Guide residential input for new developments across brands and regions
• Lead pre-development planning including financial modeling, feasibility input, and residential brand positioning
• Partner with development and design teams to ensure residential program alignment with brand, market, and operational goals
• Define residential scope of services, management structure, and operating budgets
• Support all legal project initiatives including various suite of agreements and regime documents along with creation of other compliance related items such as HOA administration and budget support; liaison with legal parties and other key stakeholders
• Collaborate with legal teams to ensure brand-aligned governing documents and compliance with jurisdictional requirements
• Develop and oversee standard operating procedures (SOPs) for branded residential service delivery and common area management
• Create and oversee the delivery of elevated residential service programs that reflect branded hospitality DNA
• Act as internal subject matter expert on branded residential operations, governance, and owner experience

Director, Commercial Performance Optimization

Software Engineer Manager

Area Reservations Sales Supervisor

Senior Product Engineer

Global Manager – Sales Force

Prospect Lead – HSF-National Sales

Director of Sales

Event Billing Analyst

Senior Data Scientist

Senior Data Scientist

Account Lead – National Sales

Senior ML Engineer

Data Scientist – Search, RecSys, Agents

Network DevOps Engineer

Global Associate Vice President – Branded Residential