Manager, Americas Communications, U.S. & Canada

Hyatt

Manager in Americas Communications team at Hyatt, driving regional PR efforts and strategy. Collaborating across brands in U.S.

Posted 5/30/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorLead💰 $98,600 - $125,000 per yearWebsite

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Hard Skills

media relationswritingeditingstrategic communicationscrisis communicationscommunications materials developmentpress release creationstakeholder managementbudget managementdata analysis

Soft Skills

strategic thinkingcreativitybusiness acumenjudgmentintegrityprofessionalismrelationship buildingproblem solvingadaptabilitycollaboration

Industry Keywords

corporate communicationsbrand communicationshospitalitytraveltourismpublic relationsagency managementcommercial initiativesstorytellingregional communications

About the role

Key responsibilities & impact

Support management of brand-level U.S. PR agencies and regional PR strategy execution, incl. news engine storytelling, pitch development and proactive/reactive PR support
Story mine and identify compelling programming, trends and business opportunities – rooted in data and regional priorities – to position Hyatt’s Classics & Essentials brands as industry leaders among target audiences
Work with cross-functional communications teams to identify and amplify storytelling opportunities aligned to brand and business priorities
Help bring brand PR campaigns and commercial initiatives to life across the region
Act as day-to-day Communications resource for hotel GMs, Directors of Sales & Marketing and other property leaders: prepare, review and socialize PR materials, strategies, tools, training and resources to strengthen hotel-level storytelling and support commercial priorities
Support openings, transitions, performance-priority hotels, and other strategic communications initiatives
Provide counsel on PR plans and strategies, PR agency RFPs/onboarding, press trips, media visits, special project PR counsel (e.g. hotel renovations, partnerships, new restaurants)
Cultivate relationships with key local/regional/national press to support storytelling opportunities and visibility
Develop, edit regional communications materials, including press releases, messaging documents and briefing books, leader bios and media assets; partner with leaders and cross-functional teams on media opportunities, and speaking engagements
Work with Director to manage regional Americas Communications budget to ensure resources are being prioritized and allocated effectively in support of regional business and communications priorities.
Provide crisis communications support for hotel-level incidents and issues, acting as the primary point of contact for hotel teams and coordinating with Hyatt’s Global Communications Strategy & Crisis Response team as appropriate

Requirements

What you’ll need

7 to 8+ years of progressive experience in corporate, brand, regional, hotel or agency communications, with travel, tourism or hospitality experience strongly preferred.
Proven experience in media relations, spokesperson support, and management of agencies or outside resources.
Excellent writing and editing skills, with the ability to develop a wide range of communications materials including press releases, social content, scripts, speeches and executive messaging.
Strategic, creative thinker with strong business acumen and the ability to connect communications strategies to commercial and organizational priorities.
Proven ability to develop and execute strategic communications plans that deliver measurable results.
Strong judgment, integrity, professionalism and discretion, with the ability to inspire confidence across all levels of the organization.
Skilled relationship builder with excellent listening, presentation, networking and stakeholder management skills.
Proactive problem solver who can translate complex corporate messages into clear, compelling and actionable communications.
Highly adaptable and organized, with the ability to manage multiple priorities, meet deadlines and deliver high-quality work in a fast-paced, complex corporate environment.
Collaborative, empathetic and intellectually curious, with a strong commitment to learning and continuous improvement.
Ability to travel regionally as required, approximately 15 to 25% annually or up to 2 to 3 times per quarter.
Bachelor of Arts or Sciences in Communications, Journalism, Marketing, or related degree
Crisis communications experience strongly preferred.

Benefits

Comp & perks

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match