Hunt St

Ecommerce

• Act as the first point of contact across four ecommerce websites
• Provide customer support via live chat, email, and phone
• Handle first-line, repetitive queries including:
• Order tracking updates
• Product information and availability
• Returns and general policy questions
• Accurately document interactions and maintain strong internal data tracking
• Escalate complex issues to in-house team members as required
• Maintain a high standard of professionalism and response times

Customer Service – Ecommerce Support Assistant

Content Marketing Manager

• Live and speak the brand across all content touchpoints, ensuring a cohesive and distinctive voice that reflects the company’s positioning and values.
• Develop strategic and thematic campaign narratives that translate seamlessly across multiple conversion channels (paid ads, website, email, social, catalogues, and lead magnets).
• Lead the creation of big campaign concepts and storytelling angles that connect brand messaging with measurable pipeline and revenue outcomes.
• Ensure all content is not only conversion-focused but also emotionally resonant, on-brand, and strategically aligned with audience insights.
• Translate brand strategy into compelling content themes, messaging frameworks, and creative directions that scale across funnel stages.
• Act as the guardian of brand storytelling, maintaining consistency in tone, messaging hierarchy, and narrative across all assets and platforms.
• Manage and coordinate a network of freelance creatives (writers, editors, designers, photographers).
• Oversee high-volume content production across web, email, and social platforms.
• Ensure consistent brand voice, quality standards, and on-time delivery.
• Map all content initiatives to the marketing funnel and revenue goals.
• Create and optimise conversion-focused assets such as paid ads, landing pages, email sequences, and lead magnets.
• Track performance metrics (MQLs, SQLs, CTR, CVR) and continuously refine strategy based on data.
• Own and execute the organic growth roadmap, including SEO/GEO and founder-led thought leadership channels.
• Scale reach and visibility through strategic content distribution.
• Identify new opportunities to expand audience acquisition and engagement.

Head of Content – Conversion

Customer Support

• Manage and maintain Hapana CRM (critical requirement)
• Support data syncing and workflows between the MTE App (Everfit platform) and Hapana
• Maintain accurate member/customer records
• Monitor automations, tagging, segmentation, and CRM hygiene
• Troubleshoot basic CRM/system issues and escalate when needed
• Perform accurate data entry, database updates, and system clean-ups
• Generate reports using Excel and Microsoft Office tools
• Create dashboards and performance reports for leadership
• Assist with process documentation and workflow improvements
• Support campaigns inside Meta Business Suite
• Assist with lead tracking, campaign monitoring, and CRM integration
• Ensure lead flow from Meta into Hapana is functioning properly
• Provide backend support for growth initiatives and member communications
• Execute tasks and projects delegated by senior leaders
• Prioritize multiple requests while maintaining accuracy
• Act as a reliable backend support partner to leadership

Marketing, CRM Support Specialist

Financial Planning and Analysis

• Paraplanning & Advice Preparation
• Prepare Statements of Advice (SOAs) and Records of Advice (ROAs) using XPLAN.
• Efficiently manage and maintain client data within XPLAN.
• Upload new clients and ensure all client information is accurate and up to date.
• Maintain detailed and compliant file notes within the CRM.
• Assist with strategy modelling and research.
• Implementation & Applications
• Complete and lodge applications for investments, superannuation (including rollovers and contributions), and personal insurance (Life, TPD, Income Protection, and Trauma).
• Manage underwriting requirements and follow up with insurers.
• Liaise with product providers, superannuation funds, and insurance companies.
• Track applications through to completion.
• Client & Review Support
• Request and obtain statements from fund managers and superannuation providers.
• Prepare review documentation for client meetings, including investment summaries, superannuation balances, and insurance schedules.
• Assist in preparing annual review packs.
• General Office & Administration
• Maintain CRM workflows and task management.
• Communicate with clients and product providers professionally.
• Manage day-to-day administrative duties within the practice.
• Work across insurance and superannuation provider software platforms.

Paraplanner, Financial Planning Assistant

• Respond promptly and professionally to inbound enquiries via email and phone
• Confidently qualify leads and guide customers through the buying process
• Close inbound opportunities with a target conversion rate of approximately 1 in 3
• Handle phone-based sales during peak periods (around 20% of total workload)
• Deliver clear, concise, and persuasive written communication (email-first role)
• Maintain a neutral or minimal accent for phone-based interactions
• Build trust quickly by understanding customer needs and offering appropriate solutions
• Accurately log all interactions, notes, and deal stages in the CRM
• Track leads, follow-ups, and outcomes to ensure nothing falls through the cracks
• Use spreadsheets and internal tools to support reporting and sales tracking
• Assist with basic website-related tasks such as product uploads or updates (as required)
• Leverage tools like ChatGPT to draft responses, refine messaging, and improve efficiency
• Work confidently across multiple systems and platforms with minimal supervision
• Own your sales numbers and consistently work toward agreed KPIs
• Monitor close rates, response times, and pipeline health
• Actively identify opportunities to improve conversion and customer experience

E-commerce Sales Closer

Operations

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Operations Coordinator

• Manage client information on XPLAN and update accordingly after adviser completes a new FACT FIND
• Set up new clients on XPLAN
• Download confirmations for Super / Pensions / Investments, Binding Nominations, Contributions, Switches, Withdrawals, Accounts Closed, Deceased from Fund Manager platform
• Download Insurance confirmations for New Policies, Accounts Closed, Paid Out
• Ensure all client data is accurate and checked when entering profile in Xplan
• Adhere to practice checklists and ensure all actions are processed.
• Assist with bulk client mail outs.
• Be available on TEAMS meeting throughout the day
• Email management with Advisers, Clients and other parties
• Maintain relationship with Fund Managers

Financial Planning Support Assistant

Video Editor

• Build and manage landing pages using HubSpot and other platforms
• Set up webinar funnels and email nurture sequences
• Create social media content and campaigns
• Edit video content into promotional or showcase videos
• Support paid ads campaigns as needed
• Build future funnels and lead magnet campaigns
• Track campaign performance and provide actionable insights
• Work closely with the client to ensure marketing initiatives are aligned and efficient

Marketing Specialist, Video Editor

• Prepare financial statements for companies, trusts, partnerships, and sole traders
• Ensure compliance with Australian accounting standards and tax regulations
• Assist with month-end and year-end reporting processes
• Prepare workpapers and maintain clear documentation for review
• Prepare and review Income Tax Returns (ITR), Company Tax Returns, Trust Returns, and BAS
• Assist with FBT, PAYG, and other compliance lodgements as required
• Ensure deadlines are met in line with ATO requirements
• Identify potential tax issues and escalate appropriately
• Communicate clearly regarding missing information, deadlines, and outstanding items
• Work closely with senior accountants and reviewers to ensure accuracy and quality
• Provide timely updates on job progress within XPM
• Manage jobs and workflows through Xero Practice Manager (XPM)
• Maintain accurate client records and job tracking
• Ensure bookkeeping data in Xero is clean and reconciled prior to preparing financials
• Follow established SOPs and contribute to process improvements

Financial Accountant

Bookkeeper

• Offshore Bookkeeper responsible for preparing accurate, complete, and review-ready bookkeeping and payroll work.
• Transaction Processing & File Maintenance duties such as coding transactions in Xero, reconciling accounts, and maintaining structured client files.
• Accounts Payable & Receivable Support including entering supplier invoices and preparations of payment schedules.
• Payroll Support with draft payroll runs and tax reconciliations.
• Month/Quarter/Year-End & Compliance Preparation such as preparing draft management reports and maintaining compliance documentation.
• Workflow & Documentation Discipline via task updates in Asana and following quality control checklists.

Offshore Bookkeeper

Accountant

• Process supplier invoices, verify accuracy, and set up payments in a timely manner
• Assist with bank reconciliations and ensure discrepancies are identified and resolved
• Prepare financial reports, summaries, and ad hoc reports as required
• Investigate and analyze reported financial variances
• Monitor accounts receivable and highlight overdue customer accounts
• Ensure compliance with internal policies and financial procedures
• Assist in the preparation of budgets and financial forecasts
• Maintain organized and accurate financial records
• Collaborate with external accountants for reporting, audits, and compliance matters

• Develop, manage, and maintain organisational websites, ensuring content is current, accurate, and visually engaging
• Oversee website upkeep, performance, security, and functionality
• Implement and manage SEO best practices to improve visibility and search rankings
• Update website content to support campaigns, events, services, and strategic initiatives
• Edit and produce video clips and photos for digital platforms, including social media reels, posts and stories, website and promotional use
• Plan, schedule, and publish content across social media platforms
• Use of artificial intelligence to create content and animations
• Design, print and digital materials, including flyers, posters, event collateral, reports and promotional material
• Create and manage targeted digital advertising campaigns (e.g. Meta, Google Ads)
• Develop campaign content aligned with organisational goals such as awareness, engagement, and growth
• Track, analyse, and report on campaign performance
• Maintain consistent brand representation across all platforms
• Support internal and external communication initiatives as required
• Collaborate with leadership, ministry teams, and service teams to communicate key messages effectively
• Utilising artificial intelligence to drive efficiency and effectiveness on online platforms

Digital Content, Communications Officer

• Conduct client meetings and follow up on queries in a timely and professional manner.
• Manage the flow of information between clients and the firm.
• Prepare Business Activity Statements (BAS) and Instalment Activity Statements (IAS).
• Liaise with the ATO on client matters as required.
• Assist with business entity setup and registrations.
• Prepare ATO applications including ABN, TFN, GST, and PAYG registrations.
• Perform data entry and maintain accurate and up-to-date client records.
• Code transactions and complete bank and credit card reconciliations.
• Record time incurred on client work to ensure accurate billing.
• Maintain current and accurate client files, recording detailed notes and dating all actions.
• Prepare workflow reports and monitor job progress.
• Ensure all work is compliant with firm procedures and relevant legislation.
• Maintain up-to-date knowledge of bookkeeping and accounting standards, legislation, and rulings.
• Participate in internal and external training programs to support professional development.
• Perform other duties as required.

Executive Assistant

• Manage the primary inboxes for both brands, ensuring all customer inquiries are answered within 24 hours.
• Handle order updates, tracking inquiries, and returns/exchanges with a high level of empathy and detail.
• Create on-brand graphics and promotional assets using Canva.
• Assist with social media posting and writing engaging blog posts or newsletters.
• Manage social media comment moderation and engagement.
• Draft clear and persuasive product descriptions.
• Basic back-end administration, including uploading new products and updating inventory.
• Ensuring product pages look professional and links are functioning correctly.

Generalist Virtual Assistant

Graphics Designer

• Design high-quality static ads tailored for Meta (Facebook & Instagram) campaigns based on creative briefs.
• Understand and apply Meta ad formats, specifications, and best practices to ensure optimal performance across placements.
• Develop multiple creative concepts for each campaign and iterate on designs based on performance feedback and team input.
• Collaborate with marketing and performance teams to align visuals with campaign goals and audience insights.
• Ensure all assets are on-brand, visually engaging, and ready for ad deployment across Meta platforms.
• Support ongoing optimisation by analysing creative performance and suggesting enhancements.