Member Success Manager / Customer Success Specialist

Hunt St

Customer Success Specialist handling member enquiries and platform improvements for a fintech startup in Australia. Supporting coaches and enhancing customer experiences through modern tools.

Posted 7/21/2026contractRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 A$1,800 - A$2,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and operations within SaaS environments, with a strong focus on enhancing customer experience and operational efficiency. Proficient in using CRM and documentation tools to manage workflows and improve communication.

Highest-signal resume keywords

Customer Support ExperienceSaaS Platform SupportCRM ProficiencyStrong Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportIssue TrackingBug ReportingOperational EfficiencyDocumentation Management

Soft Skills

EmpathyOrganizational SkillsAttention to DetailCritical Thinking

Tools & Technologies

GoHighLevelFrontNotionLinearJira

Industry Keywords

Customer SuccessClient-Facing RoleTechnology-Enabled BusinessOnboardingAutomation

About the role

Key responsibilities & impact

Manage the shared customer support inbox, responding to member enquiries with professionalism, empathy, and efficiency
Resolve account access issues, payment enquiries, booking changes, scheduling concerns, and general platform support requests
Support coaches with platform navigation, onboarding, offboarding, scheduling, and day-to-day operational questions
Deliver an exceptional customer experience while maintaining high service standards
Identify recurring platform issues and convert them into clear, structured development tickets
Liaise with the development team by documenting bugs, reproducing issues, and verifying completed fixes
Test platform improvements before release and communicate updates back to members and coaches
Recommend enhancements to workflows, platform functionality, and customer communications
Work every submission from our phone reception service (member questions, tech problems, coach messages) arriving in the support inbox, to the same standards and response times as any other support request
Call members when a problem is faster to solve with a quick outbound call than a long email thread; inbound calls are handled by our reception service
Keep CRM records tidy where reception bookings and member interactions touch GoHighLevel: correct tags, correct pipeline stages, nothing orphaned
Maintain accurate internal documentation and knowledge bases using Notion
Coordinate onboarding and offboarding processes for coaches and team members
Support employer onboarding projects and operational rollouts
Continuously identify opportunities to improve processes, documentation, automation, and operational efficiency
Utilise AI tools to improve productivity, communication quality, and workflow efficiency

Requirements

What you’ll need

2–4 years of experience in Customer Success, Customer Support, Operations, or a similar client-facing role
Previous experience supporting SaaS platforms or technology-enabled businesses
Hands-on experience using customer support platforms such as Front or similar shared inbox software
Experience working with CRMs such as GoHighLevel, HubSpot, Salesforce, or similar platforms
Familiarity with issue tracking tools such as Linear, Jira, ClickUp, or equivalent
Strong written and verbal English communication skills with a confident phone manner
Excellent problem-solving and critical thinking abilities
Ability to write clear, structured bug reports and communicate effectively with technical teams
Strong organisational skills with the ability to manage multiple priorities simultaneously
Comfortable working independently within a remote environment
Close attention to detail and strong documentation habits
Demonstrated experience using AI tools such as ChatGPT, Claude, or similar as part of daily workflows
Experience with Notion for documentation and knowledge management is strongly preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hunt St Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met. Member Success Manager / Customer Success Specialist Job not on LinkedIn 🔥 7 minutes ago 🇵🇭 Philippines – Remote 💵 $1.8k - $2.5k / month ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the shared customer support inbox, responding to member enquiries with professionalism, empathy, and efficiency
Resolve account access issues, payment enquiries, booking changes, scheduling concerns, and general platform support requests
Support coaches with platform navigation, onboarding, offboarding, scheduling, and day-to-day operational questions
Deliver an exceptional customer experience while maintaining high service standards
Identify recurring platform issues and convert them into clear, structured development tickets
Liaise with the development team by documenting bugs, reproducing issues, and verifying completed fixes
Test platform improvements before release and communicate updates back to members and coaches
Recommend enhancements to workflows, platform functionality, and customer communications
Work every submission from our phone reception service (member questions, tech problems, coach messages) arriving in the support inbox, to the same standards and response times as any other support request
Call members when a problem is faster to solve with a quick outbound call than a long email thread; inbound calls are handled by our reception service
Keep CRM records tidy where reception bookings and member interactions touch GoHighLevel: correct tags, correct pipeline stages, nothing orphaned
Maintain accurate internal documentation and knowledge bases using Notion
Coordinate onboarding and offboarding processes for coaches and team members
Support employer onboarding projects and operational rollouts
Continuously identify opportunities to improve processes, documentation, automation, and operational efficiency
Utilise AI tools to improve productivity, communication quality, and workflow efficiency 🎯 Requirements
2–4 years of experience in Customer Success, Customer Support, Operations, or a similar client-facing role
Previous experience supporting SaaS platforms or technology-enabled businesses
Hands-on experience using customer support platforms such as Front or similar shared inbox software
Experience working with CRMs such as GoHighLevel, HubSpot, Salesforce, or similar platforms
Familiarity with issue tracking tools such as Linear, Jira, ClickUp, or equivalent
Strong written and verbal English communication skills with a confident phone manner
Excellent problem-solving and critical thinking abilities
Ability to write clear, structured bug reports and communicate effectively with technical teams
Strong organisational skills with the ability to manage multiple priorities simultaneously
Comfortable working independently within a remote environment
Close attention to detail and strong documentation habits
Demonstrated experience using AI tools such as ChatGPT, Claude, or similar as part of daily workflows
Experience with Notion for documentation and knowledge management is strongly preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Point of Contact 🕒 4 days ago OptiNizers 1 - 10 🤝 B2B ☁️ SaaS 👥 HR Tech Website LinkedIn All Job Openings Client Success Point of Contact managing full client-talent life cycle in the remote staffing industry. Ensuring alignment and support throughout the engagement lifecycle in Manila, Philippines. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success GoHighLevel Automation Specialist – CRM, Funnels, AI Systems 🕒 July 9 ShaeWellness 11 - 50 Website LinkedIn All Job Openings GoHighLevel Automation Specialist designing advanced AI-driven CRM systems for optimizing customer journeys. Collaborating with cross-functional teams to improve workflows, automation, and customer experiences. 🇵🇭 Philippines – Remote 💵 $1k - $1.5k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Manager 🕒 March 18 10 Ten Gaming LLC 11 - 50 🎮 Gaming 👥 B2C Website LinkedIn All Job Openings CRM Manager driving player engagement, retention, and lifetime value for a US-based sweepstakes casino. Collaborating cross-functionally to deliver personalized customer communications and comply with regulations. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success Go High Level Officer – Contractor 🕒 February 25 ShaeWellness 11 - 50 Website LinkedIn All Job Openings Go High Level Officer at AI-powered Shae Group, managing GHL architecture and automations. Configure workflows, build integrations, and maintain partner centers while delivering documentation and compliance processes. 🇵🇭 Philippines – Remote 💵 $1k - $1.5k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs