Humana

Systems Engineer

• Plan, schedule, and execute patching of Linux servers (Red Hat, Oracle Linux, etc.) in accordance with organizational policies and regulatory requirements.
• Assess, test, and validate patches and updates in non-production environments prior to deployment.
• Coordinate with application owners and other stakeholders to minimize downtime and business disruption during patching activities.
• Monitor server health, performance, and security post-patching; address issues as needed.
• Automate patch management processes using tools such as Ansible, or Satellite.
• Maintain accurate documentation of patching activities, compliance status, and server configurations.
• Participate in vulnerability management efforts by remediating security findings related to Linux systems.
• Collaborate with cross-functional teams to support operational excellence and incident response.
• Continuously improve patching procedures and policies based on industry’s best practices and emerging threats.

Senior Systems Engineer

Compliance

• ensures compliance with governmental requirements
• develops and implements compliance policies and procedures
• researches compliance issues and recommends changes that assure compliance with contract obligations
• maintains relationships with government agencies
• coordinates site visits for regulators, coordinates implementation and compliance with corrective action plans as needed

Senior Compliance Professional

Administrative Assistant

• Provides timely and effective administrative support to an office, business unit, department, or other organization
• Answers directed calls, takes messages so callers/visitors are attended to promptly, courteously, and accurately
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgment
• Types, formats, and proofreads a variety of material using the MS Office suite and responds in Outlook and Teams to interoffice communications
• Coordinates internal and external meetings which may involve scheduling meeting times, making travel arrangements for attendees, and ensuring that various meeting amenities are available
• Manages the appointments and schedules of applicable staff
• Uses office equipment such as photocopiers, faxes, and printers
• Distributes incoming mail, prepares outgoing mail, maintaining office supplies or other inventory
• Manages timely execution of maintenance and service/janitorial requests for multiple offices, including equipment, conference rooms, common spaces, and amenities

Product Manager

• Support and help execute product vision and strategy for applied AI solutions within assigned teams or products.
• Translate business objectives and user needs into compelling product roadmaps and design strategies
• Apply and help refine product principles and user experience standards within the team.
• Conduct market research, competitive analysis, and user research to inform product direction
• Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction.
• Lead product design for assigned AI applications, including GenAI interfaces, conversational AI, and intelligent automation.
• Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product development.
• Create high-fidelity prototypes, wireframes, and interactive mockups to communicate product vision.
• Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications.
• Maintain and contribute to design systems, component libraries, and UI/UX patterns for AI products.
• Apply human-centered design principles and design thinking methodologies to solve complex problems, support innovation and contribute to experimentation, A/B testing, and iterative design approaches.
• Develop reusable product frameworks and design patterns that accelerate platform team productivity.
• Contribute to product playbooks and frameworks for use cases.

IT Product Management Lead

Manager

• Assess members to identify their strengths, interests, and preferences, focusing on health and safety needs to develop a comprehensive Member Care Plan (MCP).
• Coordinate services that address members’ health and safety needs, ensuring support is provided in the least restrictive environment in accordance with the MCP.
• Collaborate continuously with a Field Care Nurse (RN) to review and update care plans and address members’ evolving needs.
• Conduct face-to-face social assessments with members upon enrollment and at minimum, every six months, typically at the member’s residence.
• Schedule, conduct, and document quarterly in-person visits and maintain monthly contact with members by phone.
• Identify, arrange, and monitor support services for members, including those related to social integration, community resources, employment, housing, and other non-medical needs.
• Engage in clear and empathetic communication with members to better understand their needs, support informed decision-making, and ensure cost-effective service delivery.
• Prioritize safety by continuously evaluating risk factors and providing education to members to promote overall health and wellness.
• Maintain accurate and timely documentation of activities, including case notes, service authorizations, and updates to the Member Care Plan.
• Foster direct collaboration with service providers, natural supports, and other community partners to enhance member outcomes.
• Travel is necessary to conduct member visits and fulfill role responsibilities.

Case Manager

• Manage client denials and concerns by conducting a comprehensive analytic review
• Deliver final determination based on analytical skills and partnerships
• Guide the overall audit, appeal and review process to preserve revenue
• Provide direction to clinical and operational leadership regarding audit trends
• Collaborate in the development of an education plan to improve processes
• Monitor and analyze data to improve clinical documentation
• Direct workflow process and assignments for timely submissions
• Lead audit activity and development of appeal strategies
• Review medical records for Administrative Law Judge hearings
• Ensure compliance with regulatory agencies and maintain confidentiality
• Perform job responsibilities with a positive team-oriented attitude

Manager, Home Health Grievances – Appeals

Data Scientist

• acquires, cleans and develops datasets from internal and external sources to support business analysis and reporting
• acquire, validate, store, protect, and adhere to processes around data to ensure the accessibility, reliability, and timeliness of the data for its users
• responsible for developing and executing data architectures, policies, practices and procedures that properly manage the full data lifecycle needs of an enterprise
• interact with business and IT departments in understanding user needs
• translate business needs to technical requirements in terms of data needs
• maintain confidentiality and work independently
• identifies opportunities for process improvements
• coordinates with other teams to ensure all aspects of data needs are taken into account
• coordination and completion of projects on time and within scope
• prepare data for reporting and analysis including visualizations to support business requirements
• perform in-depth data analysis to derive insights that drives business outcomes and decisions

Senior Data Manager

AI Engineer

• Lead the design and build of advanced generative AI systems, spanning LLM-powered applications, multi-agent workflows, RAG, and domain-specific reasoning engines
• Architect and own robust APIs and platform capabilities that bring AI to real business workflows at enterprise scale
• Drive the engineering of high-quality data, feature, and evaluation pipelines that support reliable and continuously improving AI behavior
• Partner with data scientists, platform engineers, and product leaders to transform conceptual ideas into resilient, testable, observable production systems
• Set engineering standards and elevate team culture, emphasizing clarity, craftsmanship, iteration, and objective measures of excellence
• Mentor other engineers and guide teams through complex technical decision-making
• Serve as a thought leader on the practical application of generative AI technologies, emerging patterns, and their fit within our ecosystem
• Champion observability, measurement, and operational excellence, ensuring deployed systems are trustworthy, maintainable, and high-performing
• Stay at the forefront of AI/ML advancements and help the organization understand the right time, and the right way, to adopt new technologies

Principal Applied AI Engineer

Operations

• analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
• researches best business practices within and outside the organization to establish benchmark data
• collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost
• determines how new information technologies can support re-engineering business processes
• responsible for critical tasks such as case preparation, data validation, provider outreach, and documentation, which collectively ensure compliance and operational continuity
• works to procure medical records, an integral part of our case review preparation

Process Improvement Professional 2

• Support product and service design for applied AI solutions
• Contribute to product vision and strategy for applied AI solutions
• Translate business objectives and user needs into compelling product roadmaps and design strategies
• Conduct market research, competitive analysis, and user research to inform product direction
• Support measurement of product success metrics, KPIs, and user satisfaction
• Support product positioning and go-to-market activities
• Contribute to product design for assigned AI applications
• Participate in ideation sessions, design sprints, and workshops to support product development
• Create high-fidelity prototypes, wireframes, and interactive mockups
• Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications
• Contribute to design systems, component libraries, and UI/UX patterns for AI products
• Support innovation and assist with experimentation, A/B testing, and iterative design approaches

IT Product Management Professional

Security Operations

• Monitor, triage, and respond to complex security alerts
• Document and log cyber defense incidents from initial detection through final resolution or escalation
• Collaborate with the Digital Forensics and Incident Response team
• Utilize a comprehensive tool stack
• Follow established guidelines/procedures

CyberSecurity Defense Operations Analyst

Director

• Direct and oversee all Tier 0 Virtual Apps Platform infrastructure operations, including incident management, problem resolution, change control, and continuous improvement initiatives.
• Develop and maintain disaster recovery and business continuity plans for the Virtual Apps Platform services.
• Ensure compliance with Humana’s security, regulatory, and privacy standards, including SOX, HIPAA, and internal audit requirements.
• Lead cross-functional collaboration with application owners, security, network, and support teams to deliver seamless end-user experiences.
• Serve as the escalation point for high-severity Virtual Apps Platform incidents, driving resolution and root cause analysis.
• Oversee performance monitoring, capacity planning, and optimization of Virtual Apps environments.
• Champion automation and service reliability engineering principles across the Virtual Apps Platform.
• Prepare and present operational, risk, and compliance reports to executive leadership.

Associate Director – End User Compute Virtual

Sales

• Build trust and educate individuals on Humana’s Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage.
• Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits—providing a personalized experience that sets Humana apart.
• Drive self-generated sales, meet performance goals, and expand Humana’s presence in the market by becoming a valued resource in your community.
• Engage with customers in the FIELD through a mix of in-person, virtual, and phone interactions. Face-to-face visits in prospective members’ homes are a key part of this role.

Medicare Sales Field Agent

Analyst

• Develop and provide accurate (+/- 5% variance) for weeks +1-+5 forecasts for assigned contact centers within the organization.
• Generate daily-level forecasts for various contact types, including key operational metrics such as Volume, Average Handle Time (AHT).
• Create staffing requirements weekly, daily, and interval level
• Responsible for overall demand need at the daily, weekly, interval level
• Collect, maintain, and analyze data to support and enhance forecasting models for optimized workforce planning.
• Collaborate effectively with multiple internal teams to assist in planning and executing targeted hiring strategies across various sites.
• Participate in relevant business initiatives, assessing operational impacts and contributing to recommendations for improvement strategies.
• Support the development and implementation of annual hiring plans, ensuring alignment with organizational budget cycles.
• Regularly monitor key performance indicators (KPIs), providing timely insights and analysis to enhance operational efficiency.
• Facilitate and participate actively in weekly internal team meeting, stakeholder meetings, presenting data-driven insights clearly and concisely.

Workforce Forecast Analyst

• Build trust and educate individuals on Humana’s Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage
• Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits
• Drive self-generated sales, meet performance goals, and expand Humana’s presence in the market by becoming a valued resource in your community
• Engage with customers through a mix of in-person, virtual, and phone interactions