HUB International

Client Services Representative

• Assist Consultants with all aspects of servicing group and individual accounts
• Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
• Process documentation: renewals, proposals, claims history, customer correspondence
• Maintain electronic and paper client/carrier files
• Ensure accuracy of policy documentation from insurers before forwarding to the client
• Contact clients regarding renewals and claims, update changes
• Answer account related questions/requests from clients and insurers
• Provide policy and coverage information to clients upon request or inquiry
• Attend occasional client meetings with Consultants
• Create marketing materials and presentations for Consultants
• Act as liaison between Consultants and Corporate clients

Client Service Representative – Employee Benefits

Learning and Development

• Responsible for identifying learning needs and performance barriers.
• Develop and deliver training solutions that grow sales, improve client retention, and guide employee development.
• Facilitate education enrollments, in-class/virtual training sessions, and source other training options.
• Create training manuals and monitor for effectiveness.
• Track metrics to meet organizational goals.

Training Coordinator

Account Manager

• Marketing new and renewal business
• Preparing analysis of alternative benefit proposals
• Processing enrollment paperwork
• Participating in client meetings
• Leading annual enrollment meetings for clients
• Maintaining insured info in our agency management system (BenefitPoint)

Employee Benefits Account Manager

• manage and consult on accounts without a producer
• counsel clients on coverage issues and potential coverage gaps
• manage and delegate work to account managers and assistant account managers
• maintain accurate policy and insured info in agency management system (BenefitPoint)

Senior Employee Benefits Account Manager

Financial Planning and Analysis

• Follow up on business transactions, NIGO notices, account updates, openings, and processing transfers at a national level.
• Process incoming mutual and segregated fund trades, including new account opening, non-financial trades, and investment transfers as required.
• Ensure accurate and timely processing of transactions.
• Identify and correct transaction errors promptly.
• Respond to incoming advisor inquiries promptly.
• Act as a liaison with carriers and fund companies on behalf of advisors.
• Perform other duties as assigned.

Investment Administrator

• You’ll be working with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues
• You’ll advocate for the client and ensure prompt and thorough handling of accounts
• Service clients proactively anticipating and addressing their needs by keeping them up to date with relevant information
• Manage new client implementation and plan transfers, including master application and employee enrolment documents
• Handle plan amendments, including pricing requests and employee communication bulletins
• Prepare and attend client meetings - follow through with action items in a timely and concise manner
• Deliver employee benefits administration training and employee education sessions to clients
• Review and deliver to clients group insurance contracts and booklets from insurance carriers

Senior Client Service Representative, Employee Benefits

Marketing

• Coordinate with manager on executing marketing initiatives in assigned region marketing plans
• Support managing strategy logistics in marketing events (virtually & in-person) in assigned regions including event schedules, promotion, follow-up campaign and tracking performance to drive growth
• Manage logistics in lead generation campaigns (trade shows, sponsorships and speaking engagements, etc.) in assigned regions from start to finish including research (testing and optimizing), booking/contacts, coordinating day-of logistics with local offices, follow-up campaign and tracking performance to drive growth
• Manage advertising campaigns (digital and print) in assigned regions including research (testing and optimizing), booking/contacts, content creation, working with the design team and tracking performance to drive growth
• Support lead nurture and lead re-engagement programs and work with sales on opportunities with a lead qualification process
• Keep a pulse on new and creative opportunities to drive lead generation in assigned territories
• Provide support for all other members of the field marketing team and their duties as needed
• Provide proactive consultative services to the team (internal & external) that are within project scope to drive towards a marketing center of excellence and shared goals

Field Marketing Specialist

• Manage an assigned book of business
• Responsible for retaining clients through customer service
• Maintain accurate client information in systems
• Work in a collaborative team environment
• Mentor Associate Account Managers and Team Assistants as applicable
• Provide quality customer service with a goal of 93% retention or more
• Collaborate with Producers, Sr. Account Managers, and Associate Account Managers
• Ensure accurate maintenance of client information in EPIC
• Accountable for administrative tasks
• Handle special projects and all other duties as assigned

Commercial Account Manager

Consultant

• Consulting – understands key business issues for clients and the role Benefits play in their business & articulates long-term benefit goals & develops strategic plan to achieve them.
• Educate, support & becomes a trusted advisor to each client
• Address client problems and issues, understands expectations & consistently meet through viable solutions.
• Acts proactively when potential issue is uncovered
• Strategically plans and executes plan renewals, staying in regular communication with the clients and updating them on various emerging trends and solutions for their business needs.
• Anticipates concerns developing from the renewal process.
• Understands thoroughly and stays abreast of changes in employee benefits, including plan designs, available riders, legislation, and emerging trends.
• Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
• Alerts client to potential issues (legislative and coverage information).
• Provides and explains compliance package annually.
• Shadows other consultants in the field periodically to study other business segments, techniques, and consulting styles.
• Invites other consultants to shadow his appointments.
• Meets regularly (at least 2x/year) with medical and ancillary carrier reps to get updates on the latest innovations and strategies.
• Fosters a good professional relationship with carrier reps by meeting with them and by providing feedback on their quotes.
• Conducts client presentations in a consultative (logical, professional and informative) manner.
• Encourages feedback from the client and projects confidence
• Assesses cross selling opportunities with all clients.
• Encourages client to be innovative.
• Involves Voluntary Consultant and Financial Representative as appropriate.
• Asks client for referrals and generates new sales opportunities.
• Discusses strategic partnerships with client, including ADP, Chase, Carrier Wellness offerings, COBRA administration, FSA administration, etc.
• Discusses compensation and value proposition with client.
• Discusses compensation adjustment when necessary.
• Strives for 100% client retention
• Provides accurate and timely client deliverables according to Performance Standards.
• Reviews all presentation material thoroughly well in advance of meeting and checks to ensure there are no errors and that content is pertinent and practical.
• Ensures that follow up issues are handled timely and communicated to client.
• Makes use of and offers to clients HUB Value Added Services, including Benefit Summaries, Mywave (20+), POP plans, Wellness Communications Plans, Hope Health newsletters, etc.
• Builds and maintains strong relationship with client HR and Benefits staff and upper management through regular communication
• Proactively reaches out on a regular basis.
• Acts as a mentor for the Associate Benefit Consultant, Account Manager, BA/CSS and ISR.
• Assists in growth and development through constant communication and instruction.
• Delegates appropriately, set expectations and hold members accountable.
• Holds regular team meetings.
• Keeps team informed and communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
• Positively influences the team members; uses the HUB Essential 7 effectively to mediate concerns, offer encouragement and praise, promote engagement, and build good working relationships.
• Uses Benefit Point to document and assign all client service issues and key steps in the renewal process.
• Ensures that the implementation and transition processes for all carrier changes are handled smoothly with minimal disruption.
• Communicates and documents major issues and changes.
• Stays on top on “next steps”.
• Ensures that submission and all applicable documents are processed accurately and timely.
• Proactively checks and verifies all information (new rates, employee enrollments and changes, ID cards, etc.).
• Promptly addresses and solves problems generated through the renewal process.
• Is prepared, organized, and methodical.
• Has a system for tracking and managing the various issues and projects that are in process.

Benefits Consultant

• Establish and build customer and carrier relationships
• Review contracts and agreements for insurance coverage compliance and addresses coverage issues
• Provides support in identifying client insurance needs, gaps in coverage and loss exposure
• Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies
• Critically analyze and compare insurance plans to determine suitability
• Negotiates terms, pricing, and conditions with carriers
• Prepare and maintain accurate summaries of insurance, schedules, and proposals
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
• Collaborate with Producers in policy review and delivery, meets with clients occasionally and identify ways to improve client service
• Contacts clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

Account Manager II – Commercial Lines

Account Executive

• Manage an assigned book of business
• Develop client relationships and strive to grow and retain clients
• Oversee management of assigned accounts including interacting with decision makers
• Proactive consultation, insurance program design, and negotiation of coverage terms
• Ensure Producers are informed about client needs and meetings
• Establish and maintain strong relationships with decision makers for assigned clients
• Conduct annual reviews with clients making coverage and loss control recommendations
• Identify opportunities for cross-sell and up-sell of other HUB products and services
• Work with Producer or maintain current receivable status for assigned clients

• Be responsible for providing detailed and accurate financial consulting on a growing block of business to HUB’s clients; particularly their HR and C-suite level representatives
• Gather and prepare client information to be sent to our carrier partners for market analysis
• Coordinate and manage information requests and deadlines for carrier proposal responses
• Produce and effectively present client-facing market contract and pricing analyses to assist clients in their benefits purchasing and strategy process
• Manage multiple deadlines and workflows within a fast-paced, team environment while maintaining high levels of communication both internally and with clients
• Maintain comprehensive knowledge of carrier products and networks, cost management solutions and various funding mechanisms
• Engage in carrier negotiations while managing the overall renewal/marketing process
• Contribute to enhancement of client services/sales by being well informed and maintaining a familiarity with industry trends

Financial Benefit Analyst

• Set up all clients with Account View Network all direct business accounts to client households
• Prepare new account paperwork for transitioning clients
• Audit files at LPL for each client to ensure accuracy and completeness
• Prepare broker change forms for direct business accounts at American Funds
• Review and process transition-related paperwork; ensure all required forms are completed fully and accurately
• Run reports and provide status updates on account transitions and new account forms
• Maintain and update client data in CRM software as accounts transition
• Assist with other transition-related tasks and ad hoc reporting requests as needed

Part-Time Junior Client Service Associate, Retirement and Private Wealth

• Manage a book of personal line accounts
• Market to carriers and prepare quotes and proposals
• Quickly respond to policy inquiries via email and phone
• Maintain renewal controls on expirations and binders
• Check policies/endorsements/audits for accuracy
• Maintain accurate and organized account files

Account Manager – Personal Insurance

Insurance

• Work closely with a team of Producers and Marketers on Commercial Accounts
• Delivers exceptional customer experience to internal and external customers
• Follows Hub Service Guidelines
• Acts as primary Customer Service Contact in the absence of Account Executive/Account Manager
• Responds to customer requests directly, submits information to insurance companies
• Prepares proposals, rate sheets, customer correspondence, certificates, and invoices as per agency standards
• Maintains accuracy of electronic files and policy documentation from insurers