Insurance Tracking Representative

HUB International

Insurance Tracking Representative processes insurance documentation and assists customers over the phone. A role emphasizing data accuracy, customer service, and collaboration within a structured team environment.

Posted 5/19/2026full-timeRemote • Kansas, Louisiana, Massachusetts, South Carolina, Texas • 🇺🇸 United StatesJunior💰 $16 - $17 per hourWebsite

About the role

Key responsibilities & impact

Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non-escrow insurance products.
Key in and validate data received in order to update loan records.
Match insurance documents to loan records in the Miniter Ecommerce System.
Train in additional supplemental processes based on business need.
Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals.
Actively participate in all training sessions, team meetings, department meetings, and one-on-one meetings.
Participate and/or collaborate in assignments and special projects.
Attend industry-related continuing education training and courses.
Other responsibilities as directed.

Requirements

What you’ll need

High attention to detail required.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
10-key typing: Minimum 35 WPM required.
Reading comprehension: ability to understand and follow company manuals step-by-step.
Working knowledge of Windows computer environment and Office software.
Ability to understand policy forms and coverage descriptions.
Strong organizational skills.
Willingness to attend educational classes is desired.
Skills testing may be required prior to an interview.

Benefits

Comp & perks

Medical, Dental, and Vision insurance through leading national carriers.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
Employer-paid Short-Term Disability.
Employer-paid Life Insurance — 2x your annual salary.
401(k) with company matching.
10 paid holidays, plus Floating Holidays and Personal days.
Vacation and Sick time accrual beginning on day one.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data validation10-key typingreading comprehensionpolicy forms understandingcoverage descriptions understanding

Soft Skills

attention to detailorganizational skillscustomer servicecollaborationparticipation in training