HOYA Surgical Optics

Research Analyst

• Implement and manage global research projects
• Development of research designs and survey documents
• Brief and manage market research agencies
• Analyze and interpret survey results and prepare them for the various internal stakeholders in the company, e.g. Marketing, PR, Product & Category Management, Sales, Management
• Analysis of the existing product categories to map their size and competitive situation
• Help identify category, shopper and channel insights and trends to create foresight
• Work closely with our 30+ subsidiaries and functions to understand market and category trends

Global Market Research Specialist

Outside Sales

• The Territory Sales Manager is responsible for achieving sales objectives and growing sales volume for Hoya Vision Care products in an assigned territory while delivering an exceptional customer experience.
• They are also ultimately responsible for adding new Eye Care Professional (ECP) accounts, growing our existing ECP’s business and their customer’s loyalty through the delivery of Hoya Vision Care’s branded products, marketing strategies, service excellence and technical superiority.
• Qualified Candidates will be able to demonstrate their ability to execute strategy, account prospecting and new business acquisition for the territory in which they apply.
• Candidates must reside in the Territory to be considered for this role.

Territory Sales Manager – SE Bay Area

Compliance

• Develop, implement, and maintain the QMS across HVC entities
• Oversee and ensure compliance of all quality systems elements to regulatory requirements and quality standards
• Define QMS architecture for implementation across HVC sites
• Drive implementation of One Global Management system in HVC, develop Global procedures for key processes
• Support the CQO in the implementation of strategies to monitor and improve the level of regulatory compliance in HVC
• Prepare HVC sites for authorities audits and support these audits as required
• Drive the standardization of practices across HVC through the establishment and maintenance of a global quality manual
• Own e-QMS platform
• Lead the project of the new e-QMS system implementation and ensure successful implementation and transition in all HVC sites
• Manage Global Internal audit program, coordination with Hoya Corporation audits

Director, Quality System and Regulatory Compliance

Business Operations

• Customer profile set up and maintenance. Assistance to the Sales Reps - review of programs, pricing, billing, order form, order process, and other necessary processes.
• Complete purchase order review and updates to ensure accurate order processing.
• Provide troubleshooting assistance for customer orders, billing, account statuses and relevant problems.
• Providers assistance with reporting and sales data.
• Liaison with Sales Reps to structure profile data accurately for product or price changes.
• Primary resource for maintaining Geographic Dispensing Provider Network including onsites; i.e. finding new eye care providers (ECPs), training new/existing ECPs and network clean up.
• Stay up-to-date with new product and feature launches and ensure sales team and accounts are on board.
• Review pending orders with conversion or pricing error to ensure programs are followed and prevent billing errors.
• Suggest sales operation process improvements and document standard operating procedures.
• Meets with other departments to make sure all unresolved issues are being addressed.
• Reports all recurring problems/issues to Sales Reps and Management team until solution or fix is implemented.
• Acknowledges customer, ECP, and Sales Reps’ needs by responding to emails or phone calls within a timely period within standard turn around timelines dependent on specific task.
• Updates all contact information, program changes in SalesForce and various systems.
• Primary resource for ordering and maintaining ECP and customer frame sample kits.

Business Operations Support Specialist

• Achieving sales objectives and growing sales volume for Hoya Vision Care products in assigned territory
• Adding new Eye Care Professional (ECP) accounts
• Growing existing ECP’s business and their customer’s loyalty
• Executing strategy, prospecting for new accounts and delivering new business acquisitions
• Managing territory sales budget with emphasis on sales volume and strategic initiatives
• Opening new opportunities through account prospecting and creating new business acquisitions via cold calls
• Utilizing tools including Sales Force and Power BI to effectively plan and carry out territory activities to drive sales
• Developing and managing the customer pipeline to project future sales volume in collaboration with Business partners
• Maximizing Customer loyalty through monitoring marketplace trends, competitor activities, customer demographics and needs to identify opportunities and bring value to customers
• Training existing and prospective accounts on Hoya Vision Care’s premium branded products and promotions

Territory Sales Manager – S. Dakota/N. Dakota

• Responsible for achieving sales objectives and growing sales volume for Hoya Vision Care products in an assigned territory.
• Add new Eye Care Professional (ECP) accounts and grow existing ECP’s business and their customer’s loyalty.
• Leverages business acumen to meet or exceed established sales targets.
• Establishes customer relationships through a consultative sales approach.
• Utilizes corporate tools and applications to plan territory strategies and achieve sales objectives.
• Collaborates with Lab Partners and internal departments to ensure successful customer relations.
• Manages territory sales budget and effectively manages expenses.

Territory Sales Manager – Philadelphia/South Jersey

• Responsible for achieving sales objectives and growing sales volume for Hoya Vision Care products in an assigned territory
• Deliver an exceptional customer experience by adding new Eye Care Professional (ECP) accounts and growing existing business
• Execute strategy, account prospecting, and new business acquisition
• Establish customer relationships through a consultative sales approach
• Collaborate closely with internal departments to ensure successful customer relations and achievement of sales objectives
• Maximize customer loyalty and help ECP improve their customer's experience

Territory Sales Manager – Central Jersey

• Achieving sales objectives and growing sales volume for Hoya Vision Care products
• Adding new Eye Care Professional (ECP) accounts
• Growing existing ECP’s business and their customer’s loyalty through delivery of branded products
• Executing strategy, account prospecting, and new business acquisition
• Establishing customer relationships through a consultative sales approach
• Utilizing corporate tools and applications to plan territory strategies and achieve sales objectives
• Collaborating with internal departments for successful customer relations
• Managing territory sales budget and opening new opportunities through account prospecting
• Developing and managing customer pipeline and business plans

Territory Sales Manager – Southeastern Los Angeles

• Responsible for achieving sales objectives and growing sales volume for Hoya Vision Care products in an assigned territory
• Delivering exceptional customer experience
• Adding new Eye Care Professional (ECP) accounts
• Growing existing ECP’s business and their customer’s loyalty through the delivery of Hoya Vision Care’s branded products, marketing strategies, service excellence, and technical superiority
• Demonstrating ability to execute strategy, account prospecting, and new business acquisition for the territory
• Leverages Business Acumen to consistently meet or exceed established sales targets and territory performance through account prospecting, new business acquisition, and execution of metrics including managing monthly budget
• Establishing customer relationships through a consultative sales approach and developing a trusted advisor relationship with the ECP to enable growth of their branded product sales and their overall business
• Collaborating closely with Lab Partners, Customer Service, Marketing, Revenue Management and other internal departments to ensure successful customer relations and achievement of sales objectives