Homewood Health

Account Manager

• Drives revenue growth by identifying, developing, and closing new business opportunities within insurer and Workers’ Compensation Board channels
• Leads the full sales cycle, including prospecting, needs assessment, solution presentation, RFP responses, and contract negotiations
• Builds and executes strategic account plans to expand market presence and strengthen existing partnerships
• Develops and maintains strong, long-term client relationships, positioning the organization as a trusted advisor
• Collaborates cross-functionally to deliver seamless, client-focused solutions and enhance overall customer experience
• Identifies growth and retention opportunities within existing accounts to support sustained revenue expansion
• Monitors market trends, competitor activity, and evolving customer needs to effectively position solutions
• Manages pipeline activity, achieves sales targets, and maintains accurate reporting within CRM systems
• Represents the organization through networking, industry events, and thought leadership activities
• Contributes to team success through knowledge sharing, collaboration, and continuous improvement

Sales Director – Insurer and Workers' Compensation Board Partnerships

Therapist

• Provide EAP services and other clinical services as required, including confidential counseling, case management, direct clinical services, and assessments
• Conduct prompt, efficient telephone assessments via queued calls and the Meet Now function for concerns related to client behavior and emotional health, family and wellbeing, workplace issues and other personal matters, including crisis situations
• Offer practical, actionable strategies that clients can implement independently
• Accept case assignments, develop treatment plans, complete case progress notes and determine case closure through the clinical supervisor
• Develop specific action plans with each client under regular supervision
• Perform comprehensive psychosocial assessments of clients when necessary
• Carry out risk assessments and support interventions to prevent suicide or other risks
• Complete intervention notes and any other follow-up documentation as required
• Maintain established service levels and direct service objectives
• Consult the Stay at Work clinical management team as needed and collaborate with colleagues to ensure timely and effective service delivery
• Facilitate workshops as required and where personal skills and availability permit
• May also provide Crisis Management Services (CMS) upon request.

Mental Health Therapist, Bilingual French

Administration

• Provide high-quality administrative support to Sales and Account Management teams
• Manage and respond to internal and external service requests
• Maintain and update customer records and sales data in CRM systems
• Support contract administration and renewal processes
• Prepare reports, executive summaries, and presentations
• Distribute customer onboarding materials and reports
• Collaborate cross-functionally to ensure a seamless experience
• Continuously stay informed on products and process updates
• Contribute to process improvements and operational efficiencies

Sales Administrator, Bilingual French

• Build and nurture lasting relationships with healthcare partners
• Serve as the trusted primary contact for healthcare partners
• Implement creative retention strategies
• Monitor and analyze referral volumes
• Work closely with internal teams to align goals

Healthcare Partnerships Director

Data Analyst

• Lead the design of end-to-end analytics and business solutions that address complex challenges and align with organizational priorities
• Conduct advanced requirements analysis, translating business needs into scalable, high-performing solutions
• Partner with business and technical teams to design, validate, and implement solutions, ensuring alignment with strategy
• Develop and deliver insightful reports and dashboards (e.g., Tableau) that drive data-informed decision-making
• Define and standardize KPIs, metrics, and reporting frameworks to support operational and strategic goals
• Ensure accuracy, usability, and alignment of analytics outputs with business objectives
• Act as a trusted advisor to senior stakeholders, facilitating discussions and influencing key decisions
• Lead and participate in workshops, strategic initiatives, and high-impact projects
• Mentor and support junior analysts, promoting best practices in business analysis, data modelling, and reporting
• Contribute to process improvement initiatives and strategic planning efforts
• Define and document data requirements, mappings, and semantic models for analytics solutions
• Collaborate with data teams to ensure data quality, integrity, and governance standards are upheld

Senior Business Data Analyst

• Partner with stakeholders to understand business needs and translate them into data, reporting, and analytics solutions
• Design, develop, and deliver reports and dashboards to support operational performance, KPIs, and strategic decision-making
• Analyze large and complex datasets to identify trends, insights, and opportunities for improvement
• Create and maintain data models and reporting frameworks to enhance data quality and accessibility
• Develop Tableau visualizations and dashboards to communicate insights in a clear and actionable way
• Support ad hoc data requests, providing timely and accurate analysis to stakeholders
• Identify and contribute to process improvements and system enhancements
• Collaborate on cross-functional projects, supporting business initiatives and data-driven strategies
• Ensure data integrity, accuracy, and consistency across systems and reports

Business Data Analyst

Customer Support

• Leads and mentors a team of Account Executives to deliver exceptional customer experiences and high levels of client satisfaction
• Oversees client accounts to ensure successful program execution, contract compliance, and service excellence
• Builds and maintains strong relationships with key clients, serving as a senior escalation point and strategic partner
• Drives customer retention, contract renewals, and revenue growth across an assigned portfolio
• Identifies and pursues upsell and cross-sell opportunities within existing accounts to expand business
• Partners cross-functionally with Sales, Marketing, and Operations to align strategies and deliver seamless client experiences
• Monitors account performance, analyzes data, and delivers insights and ROI reporting to clients and internal stakeholders
• Develops and implements best practices, tools, and processes to optimize account management and customer outcomes
• Leads onboarding, training, coaching, and performance management initiatives to build a high-performing team
• Stays current on industry trends and continuously enhances strategies to strengthen customer experience and competitive positioning

Director, Customer Experience

Analyst

• Serve as a liaison between internal stakeholders and Microsoft support, gathering requirements, validating solutions, and ensuring alignment with business needs.
• Serve as an internal subject matter expert and primary support resource for Dynamics 365 Finance & Operations, ensuring system reliability, user support, issue resolution, and business continuity.
• Support the ongoing administration, configuration, optimization, and enhancement of ERP solutions, including Dynamics 365 Finance & Operations.
• Collaborate with departments and Microsoft support to assess business requirements, resolve issues, support system enhancements, and coordinate future feature and module rollouts.
• Support production operations by troubleshooting issues, coordinating resolutions, managing escalations, and ensuring timely support for end users.
• Participate in release management activities, including testing, validation, deployment coordination, and communication of system updates and enhancements.
• Develop technical requirements, test cases, and coordinate User Acceptance Testing (UAT) activities for system enhancements, upgrades, and new functionality.
• Analyze system performance, troubleshoot production issues, coordinate with Microsoft support as needed, and collaborate with IT on system updates, integrations, and continuous improvement initiatives.
• Maintain documentation related to system configurations, support processes, operational procedures, and enhancement activities.
• Provide day-to-day support for ERP users, including security administration, issue resolution, training, onboarding, and guidance on best practices.
• Monitor ERP technology trends and recommend improvements to enhance operational efficiency, reporting capabilities, and user experience.
• Support data validation, reporting, and integration activities to ensure system reliability and data integrity across platforms.

ERP Analyst

Manager

• Manage a caseload of clients at the direction of a Clinical Lead, implementing and reviewing recovery plans
• Connect participants to community resources, including health care, substance use treatment, mental health services, and return-to-work supports tailored to their goals
• Collaborate with clients, employers, referral sources, and healthcare providers to support recovery and return-to-work outcomes
• Monitor compliance, attendance, and progress, escalating concerns to the Clinical Lead when needed
• Document case activity and maintain accurate, up-to-date clinical records and reports
• Prepare progress reports, manage data and billing submissions, and participate in case and team meetings
• Support departmental projects, provide coverage for colleagues as needed, and contribute to ad-hoc initiatives

Functional Recovery Support Case Manager

• Facilitate the recovery and return to work of employees on medical leave from worker’s compensation, short-term and long-term disability claims
• Perform functionally focused & comprehensive telephone interviews with employees to identify the factors that affect their ability to work
• Plan, implement, monitor and modify, as required, return to work plans
• Facilitation of appropriate medical assessments and treatment
• Regularly document the case files and communicate with team members in order to ensure a strong partnership
• Liaise with the employee, third parties (including insurers), the employer and various health care professionals in an effort to progress the recovery and facilitate a timely RTW
• Make decisions independently in the management of claims with complex/multiple diagnoses
• Consult on case files as required

Sales Director – Insurer and Workers' Compensation Board Partnerships

Mental Health Therapist, Bilingual French

Sales Administrator, Bilingual French

Healthcare Partnerships Director

Senior Business Data Analyst

Business Data Analyst

Sales Director – Insurer and Workers' Compensation Board Partnerships

Director, Customer Experience

ERP Analyst

ERP Analyst

Functional Recovery Support Case Manager

Nurse Case Manager, Disability Management