Homewood Health

Account Manager

• Build and maintain strong referral relationships with employers, insurers, third-party administrators, and professional association referrers across your territory.
• Become a trusted resource on Homewood Health Centre, The Residence, and Homewood Ravensview programs, clinical approaches, admission pathways and organizational referral considerations.
• Engage referral sources through ongoing outreach, meetings, education, presentations, networking and strategic account development.
• Represent Homewood at employer, insurance, professional association and other third-party events across Canada.
• Host onsite visits and facility tours that help partners better understand our programs, care teams, admissions process and client experience.
• Identify opportunities to strengthen existing partnerships and develop new employer, insurer and third-party referral channels.
• Work collaboratively with clinical, operational and admissions teams to support an exceptional referral and client experience.
• Navigate sensitive and complex conversations with professionalism, empathy and sound judgment.
• Develop strategic territory and account plans informed by market trends, relationship insights and referral activity.
• Monitor referral trends, partnership activity and market opportunities to support business growth and long-term relationship development.
• Stay informed on trends and developments across workplace mental health, addiction treatment, disability management, insurance, employee benefits and employer-sponsored care in Canada.

Corporate Partnerships Director

Team Lead

• Provide day-to-day leadership, supervision, coaching, and administrative support to the Functional Recovery Support Case Management (FRSCM) team
• Oversee team operations, staffing requirements, vacation planning, and resource allocation
• Monitor team performance, service quality, and key performance indicators (KPIs)
• Ensure timely scheduling, accurate documentation, reporting, and compliance with organizational policies
• Coordinate and oversee administrative processes related to Workers' Compensation and Return-to-Work (RTW) programs
• Conduct file audits, service reviews, and quality assurance activities
• Support program evaluation, reporting, change management, and continuous improvement initiatives
• Develop, implement, and maintain operational procedures, service standards, protocols, and quality assurance processes

Team Lead, Case Management

• Build and maintain strong referral relationships with employers, insurers, third-party administrators, and professional association referrers across your territory
• Become a trusted resource on Homewood Health Centre, The Residence, and Homewood Ravensview programs, clinical approaches, admission pathways and organizational referral considerations
• Engage referral sources through ongoing outreach, meetings, education, presentations, networking and strategic account development
• Represent Homewood at employer, insurance, professional association and other third-party events across Canada
• Host onsite visits and facility tours that help partners better understand our programs, care teams, admissions process and client experience
• Identify opportunities to strengthen existing partnerships and develop new employer, insurer and third-party referral channels
• Work collaboratively with clinical, operational and admissions teams to support an exceptional referral and client experience
• Navigate sensitive and complex conversations with professionalism, empathy and sound judgment
• Develop strategic territory and account plans informed by market trends, relationship insights and referral activity
• Monitor referral trends, partnership activity and market opportunities to support business growth and long-term relationship development
• Stay informed on trends and developments across workplace mental health, addiction treatment, disability management, insurance, employee benefits and employer-sponsored care in Canada.

Manager

• Lead, coach, and support clinicians and associates across the assigned region.
• Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
• Recruit, onboard, train, and provide clinical consultation to network clinicians.
• Manage regional clinical resources and respond to customer and operational needs.
• Collaborate with leadership on strategy, program development, and service improvements.
• Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
• Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.

Clinical Manager – Crisis Management Services

Administration

• Provide high-quality administrative support to Sales and Account Management teams
• Manage and respond to internal and external service requests
• Maintain and update customer records and account information in CRM systems
• Support contract administration and renewal processes across client accounts
• Prepare reports and presentations for internal and client-facing use
• Collaborate cross-functionally for seamless experience

Sales Administrator

Customer Support

• Oversees customer account activity within the assigned Customer Experience Team’s book of business while coaching Customer Experience Specialists in prioritizing, managing, and measuring success
• Serves as the primary escalation point for customers and Customer Experience Specialists, acting as a liaison across internal departments to facilitate resolution and effective solutions
• Supports new customer launches and implementations to ensure a seamless onboarding experience
• Consults with customers on complex or non-standard requests to understand needs and develop tailored solutions; provides coaching and guidance to Customer Experience Specialists on the same approach
• Conducts ongoing needs assessments to identify opportunities for service improvement and growth; mentors team members in applying these practices
• Collaborates with the NVP and internal teams to assess opportunities and challenges and recommends strategies for contract management, negotiations, and renewals
• Fosters a positive, progressive, and productive work environment that promotes team engagement and performance
• Provides direction, coaching, and guidance to team members to ensure departmental goals and daily activities are achieved
• Identifies and implements process improvements in collaboration with cross-regional colleagues to enhance efficiency, productivity, and customer experience.
• Partners with the NVP to provide insights and recommendations supporting performance management, including annual reviews and employee development

Customer Experience Manager

• Drives revenue growth by identifying, developing, and closing new business opportunities within insurer and Workers’ Compensation Board channels
• Leads the full sales cycle, including prospecting, needs assessment, solution presentation, RFP responses, and contract negotiations
• Builds and executes strategic account plans to expand market presence and strengthen existing partnerships
• Develops and maintains strong, long-term client relationships, positioning the organization as a trusted advisor
• Collaborates cross-functionally to deliver seamless, client-focused solutions and enhance overall customer experience
• Identifies growth and retention opportunities within existing accounts to support sustained revenue expansion
• Monitors market trends, competitor activity, and evolving customer needs to effectively position solutions
• Manages pipeline activity, achieves sales targets, and maintains accurate reporting within CRM systems
• Represents the organization through networking, industry events, and thought leadership activities
• Contributes to team success through knowledge sharing, collaboration, and continuous improvement

Sales Director – Insurer and Workers' Compensation Board Partnerships

Therapist

• Provide EAP services and other clinical services as required, including confidential counseling, case management, direct clinical services, and assessments
• Conduct prompt, efficient telephone assessments via queued calls and the Meet Now function for concerns related to client behavior and emotional health, family and wellbeing, workplace issues and other personal matters, including crisis situations
• Offer practical, actionable strategies that clients can implement independently
• Accept case assignments, develop treatment plans, complete case progress notes and determine case closure through the clinical supervisor
• Develop specific action plans with each client under regular supervision
• Perform comprehensive psychosocial assessments of clients when necessary
• Carry out risk assessments and support interventions to prevent suicide or other risks
• Complete intervention notes and any other follow-up documentation as required
• Maintain established service levels and direct service objectives
• Consult the Stay at Work clinical management team as needed and collaborate with colleagues to ensure timely and effective service delivery
• Facilitate workshops as required and where personal skills and availability permit
• May also provide Crisis Management Services (CMS) upon request.

Corporate Partnerships Director

Team Lead, Case Management

Corporate Partnerships Director

Clinical Manager – Crisis Management Services

Sales Administrator

Customer Experience Manager

Sales Director – Insurer and Workers' Compensation Board Partnerships

Mental Health Therapist, Bilingual French