Homewood Health

Operations

• Provide administrative, data, and reporting support to the Disability Management team
• Maintain reports, trackers, spreadsheets, and customer records
• Assist with invoices, reconciliations, and vendor payment tracking
• Support day-to-day operations, projects, and onboarding of new staff
• Manage system support requests and respond to internal and external inquiries
• Develop and deliver regular and ad-hoc reports
• Analyze data trends and support process improvements
• Ensure data accuracy, confidentiality, and compliance

Operations Support Coordinator

Administrative Assistant

• Ensure all OW documents, including presentations are accurate, up-to-date and kept to operating standards
• Ensure online files are organized and up-to-date
• Take minutes and post minutes for all OW meetings
• Complete intake process and schedule details for all OWs services with customer and provider of service
• Actively recruit to maintain adequate supply of providers across Canada
• Respond to general customer inquiries and provide ongoing customer support
• Create monthly reports and provide other administrative support, as required

Organizational Wellness Administrative Coordinator

• Manage the service provider files, ensure all required documentation and appropriate signatures are included and track reviews
• Process provider files into relevant databases
• Maintain the database including but not limited to provider capability, office location, contact information, rates and availability
• Manage the flow of contract agreements between HHS and service providers
• Process insurance and registration updates on a monthly basis into provider files within the relevant databases
• Follow up with service providers, update their information, email forms out and scan documents into the database
• Track outstanding accreditation documents and follow up with service providers when required

Bilingual Service Provider, Administrative Coordinator

Manager

• Adjudication and case management of short-term and long-term disability absences
• Facilitate the recovery and return to work of employees on medical leave from worker’s compensation, short-term and long-term disability claims
• Perform functionally focused telephone interviews with employees to identify and assess the factors that affect their ability to work
• Regularly document the case files and communicate with team members in order to ensure a strong partnership
• Liaise with the employee, third parties (including insurers), the employer and various health care professionals in an effort to progress the recovery and facilitate a timely return to work
• Develop, facilitate, implement, monitor and modify as required, return to work plans
• Coordinate referrals to appropriate health resources

Case Manager – Disability Management

Recruitment

• Source and recruit Service Providers (mental health clinicians and other independent contractors) according to standardized guidelines
• Establish and maintain an excellent business relationship with candidates and respond to inquiries in a timely manner
• Negotiate rates within established framework
• Identify and implement business processes to proactively create efficiencies in the recruitment process
• Work collaboratively with the Service Provider Recruitment team and Hiring Managers to deliver a high level of service
• Collect and upload agreements and other relevant documents into service provider database
• Provide administrative support as required

Operations Support Coordinator

Organizational Wellness Administrative Coordinator

Bilingual Service Provider, Administrative Coordinator

Case Manager – Disability Management

Bilingual Service Provider Recruiter