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Clinical Manager – Crisis Management Services
Homewood HealthClinical manager overseeing clinicians and crisis management services for a mental health organization. Leading team collaboration and program development with focus on quality and accreditation objectives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis management, trauma-informed care, and clinical service delivery while ensuring compliance with accreditation and quality standards. Proven leadership in managing clinical teams and driving service excellence and continuous improvement.
Highest-signal resume keywords
Crisis ManagementTrauma-Informed CareClinical Service DeliveryLeadershipQuality Assurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical CounsellingCrisis InterventionCase ManagementQuality AssuranceAccreditation Compliance
Soft Skills
LeadershipCommunicationOrganizational SkillsStakeholder ManagementPresentation Skills
Tools & Technologies
Microsoft Office
Certifications & Qualifications
Master’s Degree in Social WorkProfessional Registration
Industry Keywords
Crisis Management ServicesClient SatisfactionService ExcellenceContinuous ImprovementBilingual (French)
About the role
Key responsibilities & impact- Lead, coach, and support clinicians and associates across the assigned region.
- Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
- Recruit, onboard, train, and provide clinical consultation to network clinicians.
- Manage regional clinical resources and respond to customer and operational needs.
- Collaborate with leadership on strategy, program development, and service improvements.
- Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
- Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.
Requirements
What you’ll need- Master’s Degree in Social work, Counselling, or Psychology, with professional registration
- Minimum 5 years of clinical counselling experience in crisis and trauma
- 1 year in a supervisory or management role
- Expertise in crisis management, trauma-informed care, quality assurance, and clinical service delivery
- Experience ensuring compliance with professional, legal, ethical, and accreditation standards
- Strong leadership, communication, presentation, organizational, and stakeholder management skills
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint)
- Proven ability to drive service excellence, accountability, and continuous improvement
- French fluency is strongly preferred; bilingual candidates will be prioritized.
Benefits
Comp & perks- Health insurance
- Employee assistance programs
- Professional development opportunities
- Paid time off
- Remote work options
- Diversity and inclusion initiatives