Team Lead, Case Management

Homewood Health

Team Lead in Case Management at a growing mental health organization focusing on quality care and operational efficiency. Leading a team in implementing effective administrative support and ensuring compliance with standards.

Posted 7/24/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leadership, case management, and operational oversight, with a strong focus on compliance, quality assurance, and continuous improvement in Workers' Compensation and Return-to-Work programs.

Highest-signal resume keywords

LeadershipCase ManagementReturn-To-Work (RTW) PlanningQuality AssuranceMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementOperational ProceduresService StandardsQuality Assurance ProcessesResource AllocationPerformance MonitoringDocumentationChange ManagementFile AuditsKPI Monitoring

Soft Skills

CoachingMentorshipCritical ThinkingProblem-SolvingCommunication

Industry Keywords

Workers' CompensationVocational RehabilitationDisability ManagementLegislationAdministrative Support

About the role

Key responsibilities & impact

Provide day-to-day leadership, supervision, coaching, and administrative support to the Functional Recovery Support Case Management (FRSCM) team
Oversee team operations, staffing requirements, vacation planning, and resource allocation
Monitor team performance, service quality, and key performance indicators (KPIs)
Ensure timely scheduling, accurate documentation, reporting, and compliance with organizational policies
Coordinate and oversee administrative processes related to Workers' Compensation and Return-to-Work (RTW) programs
Conduct file audits, service reviews, and quality assurance activities
Support program evaluation, reporting, change management, and continuous improvement initiatives
Develop, implement, and maintain operational procedures, service standards, protocols, and quality assurance processes

Requirements

What you’ll need

2 to 5 years of experience in administration, case management, or a related field
Proven leadership, team building, coaching, and mentorship skills
Knowledge of return-to-work (RTW) planning, vocational rehabilitation, disability management, and relevant legislation
Strong organizational, administrative, and time management skills
Excellent critical thinking, problem-solving, and analytical skills
Exceptional verbal and written communication, interpersonal, and customer service skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

Comp & perks

Professional development opportunities