Holman

Analyst

• Participate in requirements gathering and test strategy and planning.
• Create, review and execute test cases efficiently.
• Define test data.
• Ensure that the product change meets the specification or customer expectation.
• Communicate and track any defects or differences in function between the program and the spec or customer expectation.
• Provide timely, clear and concise feedback regarding the quality results to the stakeholders.
• Follow-up on assigned tasks for self and project team members, keep correspondence informative and timely.
• Test status reporting.
• Develop, as able, automated tests, execute and review automation results.
• Suggest quality improvements in the development cycle.
• Mentor QA testers.
• Be the subject matter expert for the product or project assigned.
• Train other tester/analysts in product features, functions and department processes.

Quality Analyst II

Account Executive

• Lead implementation and onboarding for newly signed strategic remarketing accounts, ensuring a smooth handoff from sales to operations.
• Serve as the primary day-to-day point of contact for assigned accounts, managing inquiries, escalations, and follow-through to resolution.
• Coordinate internally with Vehicle Remarketing sales and operations teams to align on account requirements, timelines, and service delivery.
• Facilitate recurring client touchpoints, including monthly status calls and coordination of quarterly business reviews (QBRs).
• Prepare meeting agendas, performance reporting, and action item recaps to drive accountability and ongoing improvement.
• Identify and communicate trends, risks, and opportunities across the book of business; recommend solutions that improve client outcomes and retention.
• Support strategic client projects on a short-term basis, partnering with leadership and cross-functional teams to deliver against scope and timelines.
• Maintain accurate account documentation (implementation plans, contact lists, meeting notes, and deliverables) to ensure continuity and visibility.
• Monitor service performance and SLAs; proactively resolve issues and coordinate internal resources to prevent repeat concerns.
• Demonstrate strong organization and prioritization, managing multiple accounts and requests while meeting deadlines and client expectations.
• Travel as needed for client meetings, onsite visits, or internal planning sessions.
• Perform other duties and special projects as assigned by leadership.

Account Executive – Remarketing

Full-stack Engineer

• Oversee and guide a team of developers and architects to establish end-to-end data solutions
• Develop the team’s technical and business acumen
• Identify, analysis and create efficiencies within existing solutions
• Lead the modernization of legacy flat‑file integrations by designing and implementing cloud‑native data pipelines using Azure Data Factory, Azure Function Apps, and Azure SQL
• Participate in planning and meeting the organization’s future technology needs
• Drive the transition from traditional flat‑file inbound/outbound processes toward API‑driven integration models
• Leverage best practices, industry standards to plan and implement Holman solutions
• Responsible for the initial training of new hires as well as ongoing development of assigned team members
• Support the growth and development of assigned employees and conduct performance reviews
• Delegate tasks and set deadlines
• Set clear team goals, monitor team performance and report on metrics

Technical Lead I – Data Solutions

Sales

• Engage key personnel at the Holman group of auto dealerships to create and enhance awareness around the benefits of Holman Insurance Services
• This may involve personal visits to dealerships, hosting small company sponsored luncheons or other marketing activities as directed by the business
• Develop and maintain an active list of introductions and prospects that may be provided through the dealerships and other sources of referral business
• In addition to working with existing Holman retail customers, this may involve lead follow-up from other sources of business and cross-selling existing insurance clients
• Contact introductions using a variety of methods that might include telephone, e-mail, personal correspondence, social media, etc. to assess personal lines insurance needs of that household
• Emphasis will be on understanding the holistic view of the household insurance opportunity
• Develop quotes and information for clients that will specifically address their situation
• Generate new business applications for personal lines Property and Casualty insurance ensuring timely submission to carriers
• Field questions from prospects and customers regarding insurance coverage options, policy provisions, discounts and pricing and other information that might be requested
• Work closely with management team to help achieve premium and retention targets for all lines of selected business
• Act as a brand ambassador for the insurance group at all Holman functions and across the Holman organization
• Interact with other Account Representatives and customer service personnel as needed to help the business consistently meet its growth and service objectives
• Assist with client service needs that may include policy changes, billing questions, claims inquiries and assistance, or other tasks as requested

Personal Lines Sales Agent

Backend Engineer

• Perform a variety of programming assignments requiring knowledge of established programming procedures and data processing requirements
• Maintain, modify, and implement new programs within existing systems
• Make recommendations on improving these systems
• Work with project management and architects on application design and development
• Develop applications, components, and services using C#.NET, ASP.NET
• Evaluate business requirements and processes to provide accurate estimates for development efforts
• Interpret written business requirements and technical specification documents
• Perform coding to written technical specifications and standards
• Investigate, analyze and document reported defects
• Create, document, and implement unit test plans, scripts, and test harnesses
• Provide reasonable and fair estimates for assigned tasks, work efforts, and projects
• Keep current with software development trends, make suggestions, and take action on IT-related best practices, processes, and systems
• Guide less senior team members in both technical aspects and people skills
• Provide direction for new tools, technologies and development approach

Dev II – .NET Engineer

• Provide technical guidance and mentorship to the database development team
• Design, develop, and optimize database systems to meet business requirements
• Recommend improvements to the database architecture and design to enhance scalability, availability, and security
• Collaborate with the DevOps team to automate database deployments and integrate with CI/CD pipelines
• Create and maintain comprehensive documentation for database systems and processes
• Stay updated with the latest database technologies and best practices, and implement improvements as needed
• Monitor and optimize database performance, ensuring high availability and reliability
• Work closely with software developers, business analysts, and other stakeholders to integrate database solutions with applications
• Perform code reviews to support Database development
• Optimize database queries and stored procedures for maximum efficiency and performance
• Develop complex SQL queries, stored procedures, functions, triggers, and views to support business logic and application functionality
• Perform data modeling, including designing schemas, tables, indexes, and relationships, for both transactional and analytical use cases
• Troubleshoot and resolve database-related issues reported by application teams
• Provide off-hours support when required
• Provide on-site disaster recovery assistance when required
• Perform all other duties and special projects as assigned

Database Developer – Tech Lead

Consultant

• Provide F&I coverage at assigned dealerships based on staffing and operational needs
• Assist customers in navigating the vehicle financing process with clarity and professionalism
• Present and maximize finance and protection product offerings on each transaction
• Collaborate closely with sales teams and Sales Managers to finalize deals efficiently and profitably
• Structure deals, secure financing, and ensure accurate deal packaging
• Stay informed on manufacturer programs, lender guidelines, and alternative financing options
• Work with lending institutions to optimize customer approvals and funding outcomes
• Review, verify, and submit contracts accurately and in a timely manner
• Report contract approval status to sales teams promptly
• Maintain strict compliance with all federal, state, and local regulations, as well as company policies

Floating F&I Consultant

• Build rapport with customers to understand their automotive needs.
• Provide guidance on vehicle features, specifications, and financing options.
• Conduct test drives and highlight vehicle benefits.
• Assist with the purchase process and complete necessary paperwork.
• Stay informed about inventory, promotions, and industry trends.
• Follow up with customers post-sale to ensure satisfaction.
• Collaborate with team members to enhance the customer experience.
• Collaborate with customers, sales managers, and F&I personnel to negotiate sales prices and lease payments.

Sales Consultant

• Prospecting - Proactively prospect, develop and call on leads within the target industries to move Remarketing Solutions prospects through the sales cycle; from discovery to closing the deal.
• Time Management - Manage all aspects of the job effectively: prospecting, client retention, and territory management.
• Networking/Product Management – Participate in local and annual conferences related to various Remarketing Solutions products.
• Develop relationships with prospects in order to generate business.
• Interact with prospects and customers to develop expanded Remarketing Solutions relationships that result in current and future sales opportunities.
• SalesForce.com – Must effectively utilize this tool to manage the sales prospecting and follow up of all leads.
• Maintain and update the SalesForce.com database to ensure ARI’s inclusion in sales solicitation opportunities.
• Content knowledge – Ability to effectively present ARI’s full suite of Remarketing Solutions programs, capabilities, and differentiators. (Including at conventions/trade shows etc…)
• Client Retention - Interacts with Leadership, Client Relations, and various departments to educate about Remarketing Solutions and to support client retention.
• Perform other duties special projects as assigned.

Remarketing Sales Manager

Architect

• Lead end-to-end S/4HANA FICO configuration and support, with deep focus on AP and GL including document types, posting keys, tolerance groups, payment methods, and account determination.
• Manage GL structures including chart of accounts, ledgers, field status groups, posting periods, and financial statement versions.
• Design and support AP processes including vendor master data, invoice processing, payment runs, automatic clearing, and reconciliation.
• Support month-end and year-end close activities including accruals, reversals, reclasses, and subledger-to-GL reconciliation.
• Analyze and resolve posting and accounting issues across FI documents, account determination, validations/substitutions, and integration failures.
• Work closely with business stakeholders to gather requirements and deliver scalable finance solutions aligned with S/4HANA best practices.
• Partner with technical teams to enable integrations via IDocs, events, and API based interfaces for invoices, payments, journal entries, and master data.
• Lead and support SIT and UAT cycles, including test case development, defect triage, and business validation during project implementation.
• Own finance input into cutover planning and execution, including open item validation, data reconciliation, and go-live readiness.
• Provide post-go-live support and stabilization, ensuring AP/GL processes and integrations run reliably.
• Develop and maintain functional documentation, process flows, and support runbooks.
• Drive operational improvements to reduce incidents, improve monitoring, and strengthen financial data accuracy.

Architect I – SAP Solutions

• Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
• Respond to customer inquiries from the CRM within 15 minutes during store hours.
• Engage leads using professional phone, email, and text communication.
• Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
• Follow dealership-provided communication templates and telephone word tracks.
• Maintain accurate records of all customer interactions in the CRM system.
• Make 50 - 100+ outbound contacts daily to support appointment goals.
• Attend team meetings, required training, and ongoing professional development sessions.
• Take on additional duties and special projects as assigned.

BDC Sales Coordinator

Administration

• Act as the primary administrator for the Epicor Prophet 21 (P21) ERP system.
• Manage system configuration, security, users, roles, workflows, and integrations.
• Provide functional and technical support to business users, troubleshooting issues and coordinating resolutions.
• Partner with stakeholders to gather requirements and translate business needs into system solutions.
• Support upgrades, patches, testing, and ongoing system optimization.
• Learn end-to-end business processes across sales, operations, supply chain, finance, and customer service.
• Identify opportunities to improve efficiency, data accuracy, and user experience through system enhancements and automation.
• Support change management, testing, and user adoption of new functionality.
• Support the Oro platform (e.g., OroCommerce) website, ensuring alignment with P21 data and workflows.
• Assist with product data, pricing, customers, contracts, and order integration between ERP and eCommerce.
• Collaborate with internal teams and external partners on enhancements, issue resolution, and platform improvements.
• Monitor system performance and data integrity across ERP and web platforms.

Epicor P21 Administrator

Salesforce Developer

• Own high-level design and documentation of solution frameworks to address user needs
• Lead high-level evaluation of user stories for technical implementation, including gap analysis between Salesforce functionality and client needs
• Maintain and extend all Salesforce Extensions and third-party integrations
• Own Salesforce underlying data model, including documentation, data governance, and extension
• Create 'how-to' internal guides and relevant trainings
• Collaborate with cross-functional teams, supported by the Platform team, to understand users' needs and identify opportunities for automation within Salesforce, ensuring alignment with business goals.
• Support Salesforce team by providing technical leadership, encouraging best practices in integration and application development, deployment, testing (unit and systems), and iterative refinement
• Support Salesforce Development Lead in managing implementation of complex solutions, code review, deployments and other areas of need
• Support team in troubleshooting problems and ongoing support requests from users
• Stay up-to-date with the latest Salesforce features, releases, and industry best practices, proactively recommending and implementing innovative solutions to optimize the platform and enhance user experience.

Salesforce Architect

Customer Support

• Answer a high volume of inbound calls professionally and warmly
• Identify and assess customer needs to achieve satisfaction
• Resolve customer complaints via phone and email
• Process orders, verify account information, and answer customer questions in a professional and timely manner over the phone
• Develop strong knowledge of the product line
• Provide accurate, valid, and complete information through research and product familiarity
• Maintain detailed records of customer interactions, process customer accounts, and file documentation
• Adhere to communication procedures, guidelines, and policies
• Focus on customer engagement and satisfaction by going the extra mile
• Foster and strengthen customer relationships to support overall company success within assigned client bases
• Refine administrative functions to ensure clients are retained, satisfied, and their needs are consistently understood and fulfilled
• Identify customers at risk and collaborate with the CSR Manager and Regional Sales to establish corrective action plans
• Provide sales support, including assistance with customer communications and/or presentations
• Participate in Holman initiatives (PIA, United Way, and other local community events)
• Monitor location activities and assist with issues as needed

Customer Service Representative – Holman Upfitting

Cloud Engineer

• Design and implement Azure cloud architectures that ensure scalability, availability, and performance
• Develop and maintain contingency and disaster recovery strategies
• Evaluate and recommend Azure architectural patterns using Terraform, BICEP, Ansible, Chef, or Puppet
• Implement and maintain Azure tenant security: baselines, access controls, patching, and vulnerability management
• Ensure compliance with ISO, PCI, GDPR, and FTC Safeguard regulations
• Partner with executives and stakeholders to communicate benefits, risks, and costs of cloud solutions
• Provide expert technical guidance on Azure services, cloud technologies, and industry trends
• Mentor junior engineers and guide Service Delivery teams through documentation and training
• Design and implement automation/orchestration solutions to streamline operations
• Provide expert-level troubleshooting for Azure services
• Maintain uptime through proactive maintenance and structured change management
• Regularly assess existing cloud architectures for optimization, cost savings, and performance
• Stay up to date with emerging Azure features and best practices
• Lead evaluations of new technologies and make recommendations for improvement
• Maintain accurate Azure asset inventories and system baselines
• Define corporate Azure standards and track KPIs (performance, availability, cost)
• Keep documentation current in a central repository
• Participate in strategic planning, roadmap creation, and budgeting for cloud services
• Support after-hours operations as part of an on-call rotation
• Engage in ongoing professional development and training