BDC Sales Coordinator

Holman

Sales Coordinator being the first point of contact for vehicle buyers, generating appointments for dealerships. Engaging effectively through communication channels to enhance customer experiences.

Posted 7/15/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executing business development processes and maintaining customer relationships through effective communication and CRM management. Capable of managing multiple tasks while adhering to organizational standards and benchmarks.

Highest-signal resume keywords

Business Development Center ProcessCRM Tools ExperienceCustomer Service ExperienceExcellent Communication SkillsOrganizational Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementAppointment SchedulingOutbound Contact ManagementRecord KeepingSales Techniques

Soft Skills

MultitaskingCollaborationIndependent WorkProfessional CommunicationFlexibility

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center ExperienceCustomer InquiriesLead EngagementTeam MeetingsProfessional Development

About the role

Key responsibilities & impact

Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
Respond to customer inquiries from the CRM within 15 minutes during store hours.
Engage leads using professional phone, email, and text communication.
Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
Follow dealership-provided communication templates and telephone word tracks.
Maintain accurate records of all customer interactions in the CRM system.
Make 50 - 100+ outbound contacts daily to support appointment goals.
Attend team meetings, required training, and ongoing professional development sessions.
Take on additional duties and special projects as assigned.

Requirements

What you’ll need

High school diploma or equivalent required.
Call center, customer service, or sales experience required.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote setting.
Tech-savvy and experienced with CRM tools (or willing to learn quickly).
Flexible schedule availability, including some weekends.
Collaborative mindset – ability to work effectively with team members at all levels.

Benefits

Comp & perks

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement