Holman

Call Center Representative

• Assist drivers with emergency roadside assistance.
• Assists drivers in locating suitable repair locations.
• Provides accurate documentation on all maintenance and repair events.
• Verifies that all repair and maintenance work is necessary and done at a fair price.
• Reviews and authorizes all repairs for fleet vehicles as necessary.
• Documents all instances where a cost savings is realized.
• Ensures appropriate preventative maintenance schedule is followed.
• Maintains all monthly metrics at or above the established goal.
• Offers assistance willingly and makes a positive contribution to morale.
• Shows sensitivity to and consideration for other’s feelings.
• Punctual, regular and consistent attendance.
• Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.
• Can be counted on to carry out assignments carefully and with appropriate follow-up.
• Overcomes obstacles to meet goals.
• Accepts personal accountability for his/her actions.
• Keeps manager and/or coworkers informed of work progress and other necessary information.
• Maintains a positive relationship with management and other workers, listens effectively.
• Must be able to complete transactions with accuracy while providing a high level of quality service
• Perform all other duties and special projects as assigned.

Call Center Technician

Software Engineer

• Works with project managers and architects on application design and development
• Develops applications, components, and services using C#.NET, ASP.NET to meet the business needs
• Evaluates business requirements and processes to provide accurate estimates for development efforts
• Interprets written business requirements and technical specification documents
• Performs coding to written technical specifications and standards
• Investigates, analyzes and documents reported defects
• Creates, documents, and implements unit test plans, scripts and test harnesses
• Provides reasonable and fair estimates for assigned tasks, work efforts and projects
• Keeps current with software development trends, makes suggestions, and takes action on IT-related best practices, processes, and systems
• Guides less senior team members in both technical aspects and people skills
• Provides direction for new tools, technologies and development approach

Developer I

Analyst

• Participate in requirements gathering and test strategy and planning.
• Create, review and execute test cases efficiently.
• Define test data.
• Ensure that the product change meets the specification or customer expectation.
• Communicate and track any defects or differences in function between the program and the spec or customer expectation.
• Provide timely, clear and concise feedback regarding the quality results to the stake holders.
• Follow-up on assigned tasks for self and project team members, keep correspondence informative and timely.
• Test status reporting.
• Develop, as able, automated tests, execute and review automation results.
• Suggest quality improvements in the development cycle.
• Mentor QA testers.
• Be the subject matter expert for the product or project assigned.
• Train other tester/analysts in product features, functions and department processes.

Quality Analyst II

Sales

• Engage key personnel at the Holman group of auto dealerships to create and enhance awareness around the benefits of Holman Insurance Services.
• Personal visits to dealerships, hosting small company-sponsored luncheons or other marketing activities.
• Develop and maintain an active list of introductions and prospects that may be provided through the dealerships.
• Contact introductions using various methods to assess personal lines insurance needs of that household.
• Develop quotes and information for clients that will specifically address their situation.

Personal Lines Sales Agent

Salesforce Developer

• Provide leadership and direction in the requirements and design phases of a project
• Create logical and physical design artifacts to be consumed by the business and technology teams
• Supervise the work of the technical team to define the high-level and low-level tasks required to deliver the business and technology solution
• Work one on one with technical team members to estimate and refine estimates to complete low-level tasks
• Ensure that maintenance and enhancement practices are followed to support service level agreements for system availability
• Liaisons with other technology teams within the organization as necessary to support projects for which there are dependencies or adjacencies
• Work with peers within the department to define, institute, and govern architectural standards
• Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design

Team Lead – Salesforce Engineering

Consultant

• Maximizing Internet Lead and Portfolio Management TO performance
• Facilitate effective TO distribution to Sales Advisors
• Follow-up with TO’s to ensure work-flows have been executed
• Review internal notes ensuring each TO is handled personally and promptly
• Keep daily notes on TO activity to ensure a regular follow up and reporting process
• Be fully prepared for daily appointments
• Confirm appointments prior to arrival time
• Reschedule “No Show” appointments when necessary
• Understand importance and benefits to the retail business
• Identify opportunities to build trust and mutual respect

BDC Consultant

Business Analyst

• Assist in leading and shaping the design center of excellence for all Holman Product Platforms
• Scope and oversee the development lifecycle and deployment of major and minor system innovations, enhancements, features, and functionality for all Holman Platforms and Applications
• Researches each project assignment with business and IT stakeholders to ensure all internal and external end users’ needs are met
• Conducts a market research study to fully understand, gather ideas and learn from similar products existing inside and outside of the fleet management industry from a design perspective
• Manage the end-to-end design process (problem, solution, implementation) including creation of design concepts, developing interactive prototypes, devising, conducting experiments and delivering applications
• Maintain a consistent design system for our various platforms rooted by the four key principles: evidence, iteration, expertise, and inclusion
• Help identify platform design needs from potential and/or existing users and help drive the formulation of hypotheses and solutions
• Work with development to help push rapid iteration on Holman platforms and achieve performance targets by making real-time decisions on platform design specifications
• Create wireframes, mockups, and prototypes to effectively communicate design ideas to the team
• Create and distribute publications such as “What’s New” broadcasts to internal and external users to provide communication around platform changes and enhancements
• Work with Platform Management and the operational business team members to create transition plans for rolling out enhancements
• Advance the CX Vision by aligning with Holman’s CX Team to look for ways to improve customer experience through the effective use of CX principles, research, and documentation such as CX technology improvement plans, customer journey mapping, CX measurements, and ROI models
• Write a formal business requirements document to be approved by the platform management team and used/referenced by business and IT stakeholders as well as the development teams to fully understand and outline the project
• Work directly with development, the business, and other IT stakeholders to create and adhere to project timelines
• Attend all ceremonies and weekly sprint meetings during the design and development phases of projects to provide direction and input to the development team as the weekly sprint tasks are reviewed
• Work with SCRUM master and/or PMO and Development to ensure all weekly sprint tasks are logged and updated
• Ensure compliance to timelines, tasks, and updates are met
• Work with Development during weekly sprint sessions to assess project health and make course correction recommendations while keeping stakeholders and leadership updated on changes to scope and project timelines
• Collaborate and communicate effectively with all Platform Management & Design team members and all other IT and Holman Organizational Teams
• Tackle complex technical problems and work to help users feel more confident using our applications
• Responsively and effectively handle issues
• Assist in educating and training the Helpdesk and Sales & Training Teams regarding new system features and functionality to set the project deployment up for success
• Create and implement feedback tracking procedures
• Complete online webcasts, onsite & offsite presentations or trainings of our client-facing systems for our clients/prospects when advised
• Document conversations on shared resource site
• Report on any client issues and provide support in determining the solution

Technology Business Analyst – Data Solutions

Administration

• Responsible for ensuring the timely pickup of available units and controlling the administrative flow of completed vehicle sales within an assigned region
• Assist the Remarketer with the relationship management of all channel outlets within the region
• Enter used vehicle pick-up requests into UVIMS
• Monitor reports for aged pickup requests and sold vehicles with no received sale funds
• Actively manage and quickly resolve pick up problems
• Actively manage and quickly resolve sold no payment issues
• Initiate the sale settlement process by transacting completed sales in UVIMS daily
• Coordinate the sale and release of vehicles to HolmanAutoDirect.com buyers
• Coordinate the retrieval and payment of invoices from auctions within assigned region
• Identify and apply cash deposits from assigned auctions
• Anticipate delays and proactively escalate to the appropriate party
• Assists in maintaining the relationship with remarketing channels within assigned region

Market Sale Administrator

DevOps Engineer

• Lead the design, implementation, and optimization of DevOps solutions across cloud (Azure) and on-premises Windows-based environments
• Develop and manage CI/CD pipelines to automate cloud and on-premises systems' builds, testing, and deployments
• Administer and enhance Azure DevOps, TeamCity, and Octopus Deploy for continuous integration and delivery
• Implement Infrastructure as Code (IaC) using ARM templates, Bicep, PowerShell, or Terraform for cloud environments
• Deploy, manage, and optimize on-premises Windows-based infrastructure, including Windows Server, Active Directory, Group Policy, IIS, and VMware
• Configure, manage and troubleshoot IIS-hosted applications, including load balancing, SSL certificates, and performance tuning
• Ensure high availability, performance, and security of applications deployed across cloud and on-premises Windows-based infrastructure
• Automate system provisioning, configuration, and monitoring with PowerShell, Bash, or Python
• Enforce security best practices, including Windows Server hardening, RBAC, and compliance standards
• Design and implement disaster recovery and backup strategies for cloud and on-premises Windows environments
• Collaborate with development teams to integrate DevOps best practices into software development workflows
• Conduct performance tuning, capacity planning, and system optimization across hybrid infrastructures
• Lead DevOps projects and ensure successful delivery
• Mentor and train junior engineers on DevOps methodologies and technologies
• Stay up to date with emerging DevOps tools and trends
• Perform other duties and special projects as assigned

Technical Leader I, DevOps

Marketing

• Develop and maintain web applications using modern technologies
• Collaborate with cross-functional teams to deliver high-quality software
• Participate in code reviews and contribute to technical architecture decisions
• Mentor junior developers and share best practices