Holman

Business Analyst

• Assist in leading and shaping the design center of excellence for all Holman Product Platforms
• Scope and oversee the development lifecycle and deployment of major and minor system innovations, enhancements, features, and functionality for all Holman Platforms and Applications
• Researches each project assignment with business and IT stakeholders to ensure all internal and external end users’ needs are met
• Conducts a market research study to fully understand, gather ideas and learn from similar products existing inside and outside of the fleet management industry from a design perspective
• Manage the end-to-end design process (problem, solution, implementation) including creation of design concepts, developing interactive prototypes, devising, conducting experiments and delivering applications
• Maintain a consistent design system for our various platforms rooted by the four key principles: evidence, iteration, expertise, and inclusion
• Help identify platform design needs from potential and/or existing users and help drive the formulation of hypotheses and solutions
• Work with development to help push rapid iteration on Holman platforms and achieve performance targets by making real-time decisions on platform design specifications
• Create wireframes, mockups, and prototypes to effectively communicate design ideas to the team
• Create and distribute publications such as “What’s New” broadcasts to internal and external users to provide communication around platform changes and enhancements
• Work with Platform Management and the operational business team members to create transition plans for rolling out enhancements
• Advance the CX Vision by aligning with Holman’s CX Team to look for ways to improve customer experience through the effective use of CX principles, research, and documentation such as CX technology improvement plans, customer journey mapping, CX measurements, and ROI models
• Write a formal business requirements document to be approved by the platform management team and used/referenced by business and IT stakeholders as well as the development teams to fully understand and outline the project
• Work directly with development, the business, and other IT stakeholders to create and adhere to project timelines
• Attend all ceremonies and weekly sprint meetings during the design and development phases of projects to provide direction and input to the development team as the weekly sprint tasks are reviewed
• Work with SCRUM master and/or PMO and Development to ensure all weekly sprint tasks are logged and updated
• Ensure compliance to timelines, tasks, and updates are met
• Work with Development during weekly sprint sessions to assess project health and make course correction recommendations while keeping stakeholders and leadership updated on changes to scope and project timelines
• Collaborate and communicate effectively with all Platform Management & Design team members and all other IT and Holman Organizational Teams
• Tackle complex technical problems and work to help users feel more confident using our applications
• Responsively and effectively handle issues
• Assist in educating and training the Helpdesk and Sales & Training Teams regarding new system features and functionality to set the project deployment up for success
• Create and implement feedback tracking procedures
• Complete online webcasts, onsite & offsite presentations or trainings of our client-facing systems for our clients/prospects when advised
• Document conversations on shared resource site
• Report on any client issues and provide support in determining the solution

Technology Business Analyst – Data Solutions

Administration

• Responsible for ensuring the timely pickup of available units and controlling the administrative flow of completed vehicle sales within an assigned region
• Assist the Remarketer with the relationship management of all channel outlets within the region
• Enter used vehicle pick-up requests into UVIMS
• Monitor reports for aged pickup requests and sold vehicles with no received sale funds
• Actively manage and quickly resolve pick up problems
• Actively manage and quickly resolve sold no payment issues
• Initiate the sale settlement process by transacting completed sales in UVIMS daily
• Coordinate the sale and release of vehicles to HolmanAutoDirect.com buyers
• Coordinate the retrieval and payment of invoices from auctions within assigned region
• Identify and apply cash deposits from assigned auctions
• Anticipate delays and proactively escalate to the appropriate party
• Assists in maintaining the relationship with remarketing channels within assigned region

Market Sale Administrator

DevOps Engineer

• Lead the design, implementation, and optimization of DevOps solutions across cloud (Azure) and on-premises Windows-based environments
• Develop and manage CI/CD pipelines to automate cloud and on-premises systems' builds, testing, and deployments
• Administer and enhance Azure DevOps, TeamCity, and Octopus Deploy for continuous integration and delivery
• Implement Infrastructure as Code (IaC) using ARM templates, Bicep, PowerShell, or Terraform for cloud environments
• Deploy, manage, and optimize on-premises Windows-based infrastructure, including Windows Server, Active Directory, Group Policy, IIS, and VMware
• Configure, manage and troubleshoot IIS-hosted applications, including load balancing, SSL certificates, and performance tuning
• Ensure high availability, performance, and security of applications deployed across cloud and on-premises Windows-based infrastructure
• Automate system provisioning, configuration, and monitoring with PowerShell, Bash, or Python
• Enforce security best practices, including Windows Server hardening, RBAC, and compliance standards
• Design and implement disaster recovery and backup strategies for cloud and on-premises Windows environments
• Collaborate with development teams to integrate DevOps best practices into software development workflows
• Conduct performance tuning, capacity planning, and system optimization across hybrid infrastructures
• Lead DevOps projects and ensure successful delivery
• Mentor and train junior engineers on DevOps methodologies and technologies
• Stay up to date with emerging DevOps tools and trends
• Perform other duties and special projects as assigned

Technical Leader I, DevOps

Marketing

• Develop and maintain web applications using modern technologies
• Collaborate with cross-functional teams to deliver high-quality software
• Participate in code reviews and contribute to technical architecture decisions
• Mentor junior developers and share best practices