Holman

Scrum Master

• Facilitate all Agile Ceremonies: Leading daily stand-up meetings, sprint planning, sprint reviews, and retrospectives
• Agile Coaching: Mentor teams and individuals on Scrum and Agile best practices
• Team Collaboration: Build and maintain strong relationships with product owners, developers, and other stakeholders
• Metrics and Reporting: Track and analyze key performance indicators (KPIs) for Scrum teams
• Facilitate Product Backlog Management: Assist Product Owners in managing the backlog
• Continuous Improvement: Promote a culture of continuous improvement by guiding the team
• Risk Management: Anticipate potential risks and challenges
• Stakeholder Management: Serve as the primary point of contact for stakeholders

Marketing

• Establishes vehicle prices, within department timeframes, using ARI systems, industry data and personal expertise.
• Chooses and assigns for pick up, the optimum remarketing channel for each individual vehicle on a daily basis.
• Evaluates each vehicle’s condition, type and current market to set floor prices as part of a strategy to maximize the final selling price.
• Represents Holman auction sales using “remote rep” internet technology; occasionally representing sales at the physical auction.
• Authorizes repairs to vehicles and determines if repairs will enhance the net value.
• Reviews aged inventory to sell vehicles within department time parameters and guidelines.
• Reviews and verifies all sale paperwork for sale expenses both at the individual vehicle level and at the remarketing channel level to assure expenses are valid and in line and to insure proper payment from remarketing channel.
• Evaluates current vendors on key performance indicators and decide on when to bring on a new vendor and determine when a relationship with an existing underperforming vendor should be terminated.
• Becomes a Subject Matter Expert on a set of assigned Makes and Models and assists management in the setting of yearly residual values.
• Makes price recommendations on multiple types of pricing for clients, including market value, estimated resale, and ACV for insurance purposes.
• Enters all required dates, prices, notes, and other relevant information into the VR online systems.
• Performs demonstrations for clients and prospects of the Remarketing function and especially the Remote Rep technology.
• Interact and network with dealer base at the auction to support the Holman Remarketing Solutions informing the benefits of the program.
• Frequent travel to assigned auctions in person to represent the Holman Remarketing Solutions vehicles offered for auction.
• Inspect the auction facilities and monitor the Service Level Agreements that are auctions have with Holman Remarketing Solutions.
• Work with auction management to ensure compliance of all marketing of both Holman and Holman 3rd party vehicles.
• Informing and selling our 3rd party program to car dealers at the auctions assigned.
• Managing all arbitrations in accordance with the NAAA policy with the dealers at the auction.
• Perform all other duties and special projects as assigned.

Remarketer I

Account Executive

• Build rapport with customers to understand their automotive needs.
• Provide guidance on vehicle features, specifications, and financing options.
• Conduct test drives and highlight vehicle benefits.
• Assist with the purchase process and complete necessary paperwork.
• Stay informed about inventory, promotions, and industry trends.
• Follow up with customers post-sale to ensure satisfaction.
• Collaborate with team members to enhance the customer experience.
• Collaborates with customers, sales managers, and F&I personnel to negotiate sales prices and lease payments.

Sales Consultant

Sales

• Maintenance and filing of all dealership paperwork as directed.
• Data entry of parts orders
• Daily parts ordering
• Special order tracking & follow up
• Invoice matching
• Parts claim submissions & follow up
• Inventory control
• Parts returns
• Assisting parts manager with various parts department duties
• Receiving and receipting cash and credit card transactions for sales/service departments

Parts Counter Sales

Underwriter

• Assist Transportation Underwriter by evaluating new and renewal business in accordance with established underwriting guidelines
• Process new, renewal, endorsements, cancellations, reinstatements, state and federal filings, and new appointments as assigned in accordance with guidelines and state/federal insurance laws.
• Establish effective diary system to follow up on requested information
• Maintain thorough file documentation on all transactions
• Assist underwriting and sales team by identifying any red flags with insureds and/or agents to be addressed
• Establish consistent and timely communication with team on workload and backlog issues
• Maintain excellent service standards for all transactions
• Assist with the implementation of new products and coverages
• Maintain any licensing and continuing education requirements
• Identify opportunities to improve guidelines, policies and procedures and provide recommendations
• Assist with any internal and external audits
• Perform all other duties and special projects as assigned

Underwriting Technical Assistant

Administration

• Handle a wide range of administrative and service support duties related to vehicle warranties for multiple ultra-luxury brands
• Ensure the dealership is paid for all warranty work by booking, flagging, and submitting warranty claims accurately and on time
• Review every warranty repair order for completeness, accuracy, and legibility
• Define the scope of a warranty claim by effectively communicating with service advisors and technicians
• Implement a follow-up process to guarantee full compensation for the dealership and technicians on all claims
• Handle returned, adjusted, or rejected claims, and track them until fully resolved
• Resolve and manage claim corrections and chargebacks as needed
• Keep up to date on all factory recalls, announcements, and procedures
• Maintain customer and service records according to warranty repair manuals
• Foster positive relationships with service and parts departments across multiple locations

Warranty Administrator

• Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
• Respond to customer inquiries from the CRM within 15 minutes during store hours.
• Engage leads using professional phone, email, and text communication.
• Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
• Follow dealership-provided communication templates and telephone word tracks.
• Maintain accurate records of all customer interactions in the CRM system.
• Make 50 - 100+ outbound contacts daily to support appointment goals.
• Attend team meetings, required training, and ongoing professional development sessions.
• Take on additional duties and special projects as assigned.

BDC Sales Coordinator

Manager

• Supervise the daily processing of all warranty claims within Holman retail dealerships
• Ensure proper staffing levels for all warranty administration functions
• Ensure all warranty administrators are maintaining proper communication with store personnel
• Monitor warranty schedules and journal entries to maximize cashflow for operations
• Understand and implement controls for complete warranty compliance
• Identify best practices and implement across teams
• Monitor claim values to maximize OEM payouts
• Communicate with in-store management to provide insights and resolve questions or concerns
• Review and report on performance of all warranty teams
• Provide in-person support for warranty audits
• Assist with supporting documentation for warranty reimbursement increase requests
• Perform all other duties and special projects as assigned.

Assistant Warranty Manager

Account Manager

• You will be responsible for the strategic management of key accounts with complex corporate fleets in the areas of fleet management and leasing.
• You will act as the primary contact at senior level for CFOs, commercial executive management, procurement, and fleet management.
• You will develop and implement innovative strategies for existing account management and customer retention.
• You are responsible for building, expanding, and maintaining customer relationships at all negotiation and management levels.
• You will regularly collect and evaluate the business parameters for each account and conduct periodic reviews based on approved business plans.
• Facilitate internal communication and promote cross-departmental collaboration.

Key Account Manager – Fleet Management & Leasing

Data Engineer

• Support exciting projects using modern technologies in close collaboration with our business departments
• Independently develop data flow processes – from source systems to our Data Warehouse
• Support the team with analytical data modeling
• Continuously monitor performance and resources of the analytical cloud environment
• Contribute to the further development of our deployment pipelines to ensure successful implementation of developed code

Field Engineer

• Travel to Customer locations and work out of our Ft. Worth TX Shop when needed.
• Cover an assigned geographical service area utilizing a company vehicle
• Communicate with customers to understand and diagnose problems
• Make necessary repairs and modifications to truck mounted equipment
• Accurately estimate time and material required for repairs
• Problem solving under little or no supervision
• Inform and communicate suggestions and errors for continuous improvement of trucks

Field Service Technician

• Communicate with customers, internal departments and suppliers
• Develop optimal solutions for customers' fleet requirements
• Manage the entire lifecycle of customer vehicles, from ordering to return
• Review quotations and coordinate customer-specific vehicle orders with a strong focus on quality
• Actively contribute as a team player to process development and pursue innovative, results-oriented solutions