Engineer II – Application Support

Holman

Application Support Engineer managing upgrades and software support for Holman automotive services organization. Collaborating with vendors and infrastructure teams to resolve technical issues effectively.

Posted 6/19/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $87,550 - $124,755 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

application software supportsystem upgradestroubleshootingcode promotiondisaster recovery planningsystem tuningcapacity planningbusiness acceptance testingapplication enhancementstechnical documentation

Soft Skills

collaborationmentoringleadershipcommunicationproblem-solvingorganizational skillsplanningtrainingvendor managementend-user support

Tools & Technologies

Hyland OnbaseOpenText ScanningDev environmentsQA environmentsProduction environmentsapplication monitoring toolssystem alert toolsperformance metrics toolsdocumentation toolsout-of-the-box tools

Industry Keywords

IT Systemsapplication availabilitycapacity metricsoperational proceduressystem/application documentationtechnical issues resolutionapplication strategiesenhancements and modificationsuser access provisioningsystem standards

About the role

Key responsibilities & impact

Supports application software and performs upgrades following established procedures
Provisions user and administrator access for applications and systems
Installs application patches in accordance with standard processes
Troubleshoots and resolves technical issues across systems and applications
Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution
Maintains system/application documentation and operational procedures
Monitors application availability, capacity, and performance against established metrics
Reviews system alerts for accuracy and takes corrective action as needed
Provides troubleshooting and end-user support for business teams using applications/systems
Manages the promotion of code and changes across Dev, QA, and Production environments
Tests developer-submitted changes and coordinates business acceptance testing and approvals
Supports disaster recovery (DR) planning and testing for assigned applications/systems
Develops system standards, procedures, and support documentation for both technical teams and end users
Partners with development teams to test and approve application enhancements and modifications
Utilizes out-of-the-box tools and modules to support business needs and requests
Trains and mentors team members
Conducts system tuning and capacity planning, recommending performance improvements
Leads planning efforts for new implementations, upgrades, and enhancements
Evaluates new tools/modules and provides recommendations
Collaborates with development teams to define application strategies and direction
Completes additional duties and special projects as assigned

Requirements

What you’ll need

Bachelor Degree in Computer Science or related field is preferred
5+ years’ experience supporting IT Systems/Applications
Experience with Hyland Onbase and OpenText Scanning

Benefits

Comp & perks

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement