Hightouch

Technical Account Manager

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Account Executive

• Shape the future of our product offering and contribute directly to our success.
• Drive client relationships through discovery calls and tailored solutions.
• Collaborate with Sales, Marketing, and Product teams for a seamless customer experience.
• Consistently meet or exceed sales targets and maintain professionalism.

Account Executive, Enterprise – Mountain West

Artificial Intelligence

• Own all phases of AI Decisioning use case delivery working alongside Hightouch engineers, customer executives, marketers, and IT stakeholders
• Run design sessions with customers to decide on and document use case requirements and improvements
• Champion delivery & project management excellence through development of process playbooks and best practices
• Proactively identify, escalate and mitigate potential project risks
• Build relationships with key stakeholders at Hightouch customers
• Participate in determining the AI Decisioning product strategy

AI Strategy Consultant

Full-stack Engineer

• Work on the systems powering the syncing engine relied on by customers and engineering teams
• Own and deliver projects from start to finish
• Work directly with customers solving hard scaling problems
• Influence what the team and company work on
• Evaluate current and future bottlenecks in scaling and reliability
• Architect solutions for next order of magnitude of growth
• Support the multi-region and multi-cloud backend

Software Engineer, Distributed Systems

Solutions Engineer

• work closely with big-name companies to solve their toughest problems
• innovate in the ways customers use data
• advocate for customer interests to relevant internal teams
• create compelling technical content
• collaborate with technical and non-technical stakeholders to craft solutions

Mid-Market Solutions Engineer

Implementation Specialist

• Drive the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Account Managers to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

Implementation Manager

Technical Recruiter

• help identify and source candidates for our engineering roles
• Reporting to the SVP of Engineering
• have high visibility and the chance to have a large impact as we seek to double the size of our engineering team over the next year

Senior Technical Sourcer

• building user-friendly tools for enterprises
• efficiently onboarding onto Hightouch
• managing and scaling Hightouch deployments
• developing access control framework
• facilitating change management processes
• optimizing data warehouse performance and costs

Software Engineer, Control Plane

Backend Engineer

• work on Data Warehouse Performance, optimizing queries
• work on Analytics and Experimentation, building segments for syncing data
• facilitate real-time Audience Syncing and explore audience computation
• enhance user experience with Generative AI

Software Engineer, Customer Studio Backend

Technical Customer Success

• work directly with all users to ensure they can get the most value from the platform
• answering questions in Intercom, Slack, on the phone, or through email
• provide broad exposure across the organization
• collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations

Customer Success Engineer

• Lead the development of extending the Hightouch platform
• Extend the Hightouch platform with new sources and destinations
• Add depth to existing integrations
• Evaluate UX decisions
• Interact directly with customers
• Ensure the capabilities of an integration meet customer requirements
• Personally onboard customers and ensure that the integration is working for them
• Ensure integration is clearly documented and easy to use

Backend Engineer – Platform

Engineering Manager

• lead engineering team managing 300+ destination integrations
• prioritize requests for new destinations and functionality
• ensure high sync speeds for customers
• enable engineers to do their best work by providing ownership and autonomy
• implement improvements quickly while collaborating with customers and integration partners

Engineering Manager, Destinations

Product Marketing

• Audit GTM workflows across sales, marketing, and CS to identify high-impact opportunities for AI and agentic automation.
• Design and build agentic workflows using tools like Clay, Claude, and Hightouch that replace manual busywork and accelerate pipeline
• Own the AI context layer. Build and maintain Claude skills, Glean knowledge resources, knowledge graphs, and other systems that make our AI tools smarter over time
• Stay obsessively current on new AI releases, models, and tooling. Prototype fast, cut what doesn't work, and bring what does back to the team
• Lead enablement across GTM teams. Train reps, marketers, and CSMs on new AI-powered workflows and drive sustained adoption.
• Work closely with the RevOps and Systems team to make sure everything you build plugs cleanly into the existing stack

AI Operations, GTM

Brand Designer

• Design and develop responsive web experiences
• Build and maintain a component-based design system
• Develop rapid prototypes to communicate design concepts
• Translate technical concepts into visually compelling narratives
• Collaborate with cross-functional teams
• Stay at the forefront of web design trends

Technical Account Manager

Account Executive, Enterprise – Mountain West

AI Strategy Consultant

Technical Account Manager

Software Engineer, Distributed Systems

Mid-Market Solutions Engineer

Implementation Manager

Senior Technical Sourcer

Software Engineer, Control Plane

Software Engineer, Customer Studio Backend

Customer Success Engineer

Backend Engineer – Platform

Engineering Manager, Destinations

AI Operations, GTM

Senior Interactive Brand Designer