Hightouch

Operations

• Serve as right hand to Head of Revenue Operations and help build scalable GTM organization
• Support Operations across Sales, SDR, Marketing, Solutions Engineering, and Partnerships
• Drive sales planning processes including capacity modeling, territory management, and quota allocation
• Support sales forecasting to drive accuracy and predictability
• Develop, own, and iterate on data sets, reports, and insights to enhance GTM productivity and efficiency
• Collaborate cross-functionally with GTM teams to ensure alignment on strategy and execution
• Think strategically about scaling while executing hands-on implementation of systems and processes

Director, Sales Operations

Artificial Intelligence

• Build and lead the foundational go-to-market team for the AI Decisioning product
• Hire, coach, and develop a team of Account Executives
• Roll up sleeves to refine the playbook, close deals, and prove product-market fit
• Partner closely with Product, Engineering, Marketing, and Customer Success to test messaging and learn from early customers
• Shape how AI Decisioning is sold and delivered and evolve GTM strategy
• Create sales motions, processes, and playbooks for a new category

VP of Sales, AI Decisioning

People Operations

• Run onboarding, offboarding, role changes, and other key moments with consistency, speed, and attention to detail
• Administer health, retirement, and leave programs, ensure compliance and smooth employee experience
• Oversee HR systems (Rippling, Remote, Lattice), maintain data integrity, improve workflows, and automate tasks
• Stay ahead of employment law updates, policies, and documentation requirements to reduce risk and ensure smooth audits
• Serve as point person for employee questions on People programs, benefits, payroll, and build self-service resources
• Oversee day-to-day operations with EOR partners like Remote.com for compliant hiring and consistent processes across countries

People Operations Lead

Revenue Operations

• Serve as the operational backbone of the Sales Enablement function, coordinating and delivering onboarding programs and enablement initiatives
• Lead onboarding logistics including schedules, calendar invites, welcome sessions, and coordination across all new hire cohorts
• Design and maintain scalable onboarding journeys and curriculum using structured frameworks with clear competency milestones
• Administer enablement tools and platforms ensuring seamless user experience and optimal system performance
• Develop project plans and track execution milestones across multiple concurrent enablement initiatives
• Maintain centralized enablement content libraries with rigorous version control and accessibility standards
• Coordinate cross-functional enablement initiatives ensuring alignment between sales, marketing, and product teams
• Support rollouts of strategic projects including sales process updates, certifications, and new tool implementations
• Create and manage surveys, trackers, and reports to measure training effectiveness and program impact
• Own internal communications and stakeholder updates, build dashboards, stakeholder maps, and change management plans; facilitate check-ins and quarterly reviews

Revenue Enablement Program Specialist

Sales

• Own design and administration of incentive plans across the go-to-market organization
• Lead annual sales compensation design process across all commission-bearing roles (AEs, SDRs, SEs, Marketing, Partnership, Post-Sales)
• Administer monthly/quarterly comp plans and payouts with accuracy and transparency
• Own SPIFFs and short-term incentive programs, from design to rollout
• Collaborate with Finance, HR, and GTM leadership on planning cycles, quota setting, and modeling
• Provide reporting and analytics on attainment, plan effectiveness, and ROI
• Maintain clear compensation policies and documentation (ramp, proration, clawbacks, exceptions, etc.)
• Evaluate and improve sales compensation tools and processes to support scale
• Report directly to the Head of Revenue Operations and ensure accuracy, transparency, and trust in compensation processes

Sales Compensation Manager

Account Manager

• Own and grow relationships with Google Cloud Platform and other key ecosystem partners.
• Proactively support Hightouch sellers by connecting them with relevant partner reps on open opportunities, especially where ecosystem tools are core to the customer’s stack.
• Drive pipeline through co-selling motions, partner referrals, and joint campaigns.
• Build scalable playbooks and enablement resources to make it easier for reps to execute ecosystem-driven deals.
• Represent Hightouch in partner QBRs, field events, and joint customer conversations.
• Work cross-functionally with product, marketing, and customer success to deepen our integrations and joint narratives with key partners.

Technology Partnerships Manager

• Drive marketing strategy and transformation in enterprise organizations.
• Work with ML + product engineers, product designers, and other Strategy Consultants to deploy AI Decisioning use cases with large customer-facing brands.
• Uncover the most impactful use cases for customers, understand insights from the decision engine, and recommend new campaigns or adjustments to achieve greater outcomes.
• Immerse in customers' marketing organizations; partner with customer teams to explore the data and product landscape to help scale.
• Own all phases of AI Decisioning use case delivery working alongside Hightouch engineers, customer executives, marketers, and IT stakeholders.
• Run design sessions with customers to decide on and document use case requirements and improvements.
• Champion delivery & project management excellence through development of process playbooks and best practices.
• Proactively identify, escalate and mitigate potential project risks.
• Build relationships with key stakeholders at Hightouch customers.
• Participate in determining the AI Decisioning product strategy.

AI Strategy Consultant

Executive Assistant

• Be the strategic right-hand to two senior executives—anticipating needs, solving problems before they arise, and enabling them to focus on the highest-impact work.
• Own complex calendar and priority management—balancing internal meetings, external engagements, and heads-down work time with flawless scheduling judgment.
• Manage communications and inboxes—draft, edit, and send high-quality correspondence on behalf of your executives, ensuring the right messages land at the right time.
• Project manage key initiatives—drive progress on critical cross-functional projects, tracking deliverables and holding stakeholders accountable.
• Run the San Francisco office—oversee daily operations, vendor relationships, supply management, and office culture to ensure a smooth and inspiring workspace.
• Travel coordination—plan end-to-end travel arrangements, itineraries, and logistics for domestic and international trips.
• Confidentiality and discretion—handle sensitive information with the highest level of professionalism.
• Adapt on the fly—thrive in ambiguity, pivot quickly as priorities shift, and take ownership beyond your job description to get things done.
• Be a culture carrier—support company-wide programs, events, and initiatives that keep our team connected and motivated.

AI Engineer

• Partner with customers during onboarding to understand their specific use cases, data landscape, and business objectives
• Design and implement custom prompt strategies tailored to customer agents workflows and insight generation needs
• Conduct on-site or remote workshops to train customer teams on prompt engineering best practices
• Ensure proper schema setup to enable optimal AI agent deployment
• Develop and refine prompts for AI insights that drive accurate, reliable business processes and insights
• Create prompt templates and frameworks for AI insights generation across various industries and use cases
• Continuously test and iterate on prompt performance, measuring impact on customer KPIs
• Maintain a library of proven prompt patterns and techniques for different business scenarios
• Serve as the primary technical resource for customers during the critical first 90 days post-implementation
• Collaborate with customers' data science and engineering teams to integrate AI agents into existing workflows
• Provide technical documentation, best practices guides, and training materials
• Identify opportunities for prompt optimization
• Work closely with Technical Success, Sales, and Product teams to ensure seamless customer experiences
• Provide feedback to Product and Engineering teams based on customer implementations and requirements
• Contribute to the development of new product features and capabilities based on field insights
• Support pre-sales technical discussions and proof-of-concept implementations

Forward Deployed AI Engineer

Product Marketing

• Build and manage a comprehensive customer reference program, identifying and nurturing champion customers across all industries, solutions, and geographies
• Develop and maintain a robust database of customer advocates, tracking their engagement, availability, and areas of expertise
• Lead end-to-end case study development, from customer identification and interview coordination to content creation and approval processes
• Project manage multiple case study initiatives simultaneously, ensuring timely delivery and high-quality output
• Own and optimize presence on review platforms including G2.com, Gartner Peer Insights, TrustRadius, and Capterra
• Develop and execute strategies to increase review volume and ratings across all platforms
• Partner closely with Sales, Customer Success, and Product Marketing teams to identify advocacy opportunities
• Support sales teams with reference calls, proof points, and customer evidence materials
• Collaborate with PR and Communications teams to leverage customer stories for thought leadership and media opportunities
• Track and report on customer advocacy program impact, including advocacy-driven revenue attribution

Product Marketing Manager, Customer Advocacy

Recruitment

• Partner with GTM leaders to deeply understand role requirements, success profiles, and team culture.
• Build targeted recruiting strategies that attract top-performing sales professionals in competitive markets.
• Own the full-cycle recruiting process from sourcing to closing, ensuring a smooth and inclusive candidate experience.
• Source talent through creative outreach, networking, and market mapping—proactively building talent pipelines.
• Advise hiring teams on interview best practices, assessment methods, and compensation benchmarking.
• Track pipeline metrics and share insights to help leaders make data-driven hiring decisions.
• Collaborate with People Ops to ensure offer process, onboarding, and handoffs are seamless.
• Maintain a strong understanding of the competitive talent landscape for enterprise SaaS sales roles.
• Contribute to recruiting team knowledge sharing, tooling improvements, and process optimization.
• Act as a trusted talent advisor and a relentless recruiter—craft thoughtful outreach, drive structured interview processes, and ensure every candidate has an excellent experience with Hightouch.
• Own end-to-end recruiting for high-priority roles while shaping how we identify, assess, and close exceptional talent, directly impacting revenue growth.

Senior Sales Recruiter

Implementation Specialist

• Own the full implementation and enablement lifecycle for Mid-Market and Enterprise customers
• Execute the technical aspects of customer onboarding and integrate Hightouch into customers' data infrastructure
• Work closely with Technical Architects to align technical execution with customer success objectives
• Design and optimize scalable implementation frameworks and processes
• Lead technical discovery sessions and implementation workshops with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation, integration specifications, and data models
• Develop and execute implementation plans to minimize time-to-value while ensuring sustainable solutions
• Identify and resolve technical blockers in partnership with Technical Architects
• Build relationships with technical stakeholders and contribute product feedback to engineering
• Standardize and automate implementation processes to increase efficiency and customer satisfaction

Implementation Manager

Marketing

• Hightouch empowers teams to take action on their data via a Composable Customer Data Platform (CDP) and AI Decisioning
• Enables business users to activate data without writing code to improve marketing and operations
• Company is remote-friendly and based in San Francisco; customers include PetSmart, Warner Music Group, Spotify, Ramp, Retool, NBA, Plaid
• Role: execute field marketing roadmap and scale investment and team
• Develop and execute roadmap and plan for field events and ABM in either East or West North America
• Collaborate with demand generation and revenue operations to drive attendance and build sales pipeline
• Work directly with sales leadership, SDRs, and AEs to activate sales around tradeshows, regional events, roundtables, and more
• Own the roadmap of field events for your region and operationalize systems for sales success