Hightouch

Full-stack Engineer

• Own the agentic development environment: Ensure agents can operate in independent cloud-based development environments, execute our full test suites, examine build results visually, etc
• Build our tooling integrations: Build MCP server integrations that connect our agents to the systems needed to build and debug software, such as CircleCI, Slack, Datadog, Github, etc
• Documentation and context: Own our repo-wide agents.md file and work with teams to ensure our library of agent guidance and skills is continually pushing the bar. Ensure our conventions and package structures are exposed in ways that agents can effectively use
• Enablement: Work with our engineers to understand where agents are struggling and address root causes such as better docs, tooling access, etc. Develop tooling for non-engineers to make simple visual updates to our application
• Serve as a “PM” for internal AI agents: Consistently keep us on the leading edge of AI productivity trends by staying abreast of what is state-of-the-art in industry and driving those improvements across Hightouch

Staff Engineer – AI Productivity

Sales Development Rep

• Own SDR & Marketing reporting and performance analytics, building on existing foundations to deliver more actionable insights.
• Troubleshoot and maintain key SDR workflows across prospecting, sequencing, and lead follow-up.
• Manage event lead uploads and post-event data processing, reducing the coordination burden between Field Marketing and Demand Gen.
• Own lead routing & scoring logic and continuously refine rules to ensure fast, accurate distribution to the right reps.
• Build and optimize enrichment and outreach workflows in Clay to automate prospecting, lead scoring, and account research.
• Identify and execute process improvement opportunities across SDR, Demand Gen, and ABM programs.

Marketing, SDR Operations Manager

Solutions Engineer

• Drive outbound technical engagement with partner field teams to educate, evangelize, and accelerate joint opportunities
• Act as the technical counterpart for partner AEs and solution architects in enterprise opportunities, supporting discovery, architecture, and solution design
• Build and deliver scalable enablement materials, hands-on labs, demos, and GTM resources for partner teams
• Collaborate with Product, Sales, and Engineering to shape partner strategy and influence product roadmap based on partner and market feedback
• Design and present high-impact, industry- and customer-tailored demos, workshops, and executive briefings
• Serve as a trusted technical advisor to partners building product integrations or joint solutions with Hightouch
• Translate complex customer data challenges into actionable guidance for both technical and executive stakeholders
• Continuously improve knowledge via partner certifications, new tools, and trends in composable CDP, MarTech, AdTech, and data activation
• Travel up to 25% for partner events, enablement sessions, and strategic GTM engagements

Partner Solutions Engineer

Product Marketing

• Own the end-to-end go-to-market strategy and execution for Hightouch’s AdTech products, integrations, and industry solutions.
• Conduct customer, partner, and market research to identify unmet needs, quantify opportunities, and sharpen how our products win versus alternatives.
• Develop compelling competitive and category narratives around topics like signal loss, identity and audiences, measurement, and AI-driven media optimization.
• Create and refine differentiated positioning and messaging for key media buyer and media seller personas (e.g., advertising, product, and data teams).
• Translate complex technical capabilities (identity resolution, onboarding, clean rooms, conversion APIs, etc.) into clear, outcome-focused value propositions for prospects, customers, and internal teams.
• Build and maintain simple, repeatable messaging frameworks and battlecards that help Sales and partners win AdTech- and media-led deals.
• Create, maintain, and continually improve core GTM assets that bring our positioning to life, including website messaging, decks, and sales enablement materials.
• Drive creation of thought leadership and growth content, including case studies, product announcements, op-eds, and blog posts that showcase how Hightouch improves media performance and drives advertising revenue.
• Partner closely with Growth Marketing and Sales to develop and execute account-based programs that generate new pipeline and expand existing customers.
• Externally evangelize Hightouch and our AdTech story at field events, customer briefings, partner enablement sessions, and webinars.

Product Marketing Manager, AdTech

Manager

• Lead a team of Implementation Managers who help customers onboard with Hightouch
• Work closely with customer stakeholders and internal partners to translate business requirements into reliable technical implementations
• Design the right approach, configure and validate integrations, and guide customers through the onboarding experience
• Ensure quality, consistency, and predictability of customer implementations
• Build and scale a high-performing team, set clear delivery standards, and ensure customers realize value from Hightouch quickly and reliably
• Actively participate in solution design reviews
• Guide your team through complex technical challenges
• Lead critical escalations when needed
• Work closely with Customer Success, Product, and Engineering to surface delivery issues and customer insights

Manager, Implementation Management

Product Designer

• You'll create and iterate on powerful tools for marketing teams using our Agents product suite. This means:
• 0-1 innovation: You're building new products in uncharted territory.
• Rapid iteration: Demonstrate your thinking through rapid designs and prototypes, not endless presentations.
• Product strategy: You'll connect directly with customers through research sessions, synthesize insights from usage data and feedback, and use that understanding to influence product direction and prioritization. Your voice will shape what we build.
• Live collaboration: You'll work directly with other designers, engineers, and PMs to define product details as a team.
• High growth: We don't expect you to know everything. We expect you to learn fast.

Senior Product Designer, Agents

• You'll refine and optimize the core platform that powers Hightouch's business. This means:
• Polish and elevate craft: You'll identify friction points in existing flows and systematically improve usability, visual design, and interaction patterns. You're obsessed with details and know how to balance perfection with pragmatism.
• Deep collaboration: You'll work embedded with engineering teams (Customer Studio Backend, Control Plane, IDR) and PMs to shape product strategy and execution. You'll write specs, participate in technical discussions, and be a thought partner throughout the development process.
• Product thinking at scale: You'll connect with enterprise customers, synthesize complex requirements across different user types (marketers, admins, data teams), and translate those insights into elegant solutions that work for both novice and power users.
• Leverage AI tools: You'll use tools like Cursor, Claude Code, and Framer to prototype faster, generate variations, and explore design possibilities that would be too time-consuming to build manually. You'll push the boundaries of what's possible with AI-assisted design.
• System-level thinking: You'll work across multiple product areas (Customer Studio, IDR, Control Plane) and identify opportunities to create unified experiences and shared patterns that scale across the platform.
• Own the details: From empty states to error handling to loading patterns at massive data scale, you'll ensure every interaction is thoughtful and polished.

Senior Product Designer, Customer Studio

Account Manager

• Partner Relationship Building: Cultivate and maintain strong relationships with key partners, understanding their business objectives and aligning marketing efforts to drive mutual success.
• Product Positioning: Help create and define differentiating positioning for our products and solutions, tailored for each partner.
• Campaign Development: Plan and execute strategic joint marketing campaigns, sales plays, and co-branded initiatives with partners to raise brand awareness and generate revenue.
• Content Collaboration: Develop compelling marketing content with and for partners, including blogs, conference presentations, webinars, and other collateral that demonstrate the value of our joint solutions.
• Sales Enablement: Develop training, resources, and sales plays to enable the partner's sales teams to effectively promote and sell our products and services.

Product Marketing Manager, Partnerships

Machine Learning Engineer

• lead machine learning efforts across Hightouch
• oversee product development and team execution
• enhance team reliability and incident management
• foster team growth and engagement

Head of Machine Learning

Technical Customer Success

• Work directly with all users to ensure they can get the most value from the platform
• Answer questions in Intercom, Slack, on the phone, or through email
• Understand how to read API documentation and how standard SaaS tools work
• Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations

Customer Success Engineer

Implementation Specialist

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

Implementation Manager

IT Support

• Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security
• Ensure reliable, scalable, and auditable IT processes as the company grows
• Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction
• Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce
• Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls
• Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness
• Evaluate when to optimize, replace, or bring capabilities in-house as we scale
• Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools)
• Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs
• Ensure controls are implemented practically, balancing risk mitigation with employee velocity
• Maintain audit-ready evidence for IT-owned controls and workflows
• Help evolve guardrails, automation, and policies so audits are predictable — not fire drills
• Bring best practices from high-growth environments and apply them thoughtfully
• Anticipate what IT needs to look like at 600–1,000 employees
• Communicate clearly with technical and non-technical stakeholders
• Influence without over-process — knowing when structure is necessary and when flexibility matters

IT Manager

Content Manager

• Determine strategic content strategies and goals, and know how to go from ideation to execution.
• Develop tentpole content campaigns with the ability to craft narrative hooks that will land with our audience.
• Connect content, social, and comms efforts so that everything from blogs to social posts to PR initiatives reinforces the right stories that drive growth.
• Act as a player-coach writer and editor: draft and refine thoughtful, POV-driven blogs, social posts, video scripts, internal/external narratives, and more.
• Partner directly with internal SMEs to shape strong points of view on AI, data, and modern marketing, and translate complex ideas into resonant stories.
• Measure the impact of content, comms, and social programs and use insights to refine our strategy over time.
• Develop and maintain our social channels in alignment with company goals.
• Manage our PR agency and drive earned media programs that support our top priorities.