Account Manager

Hightouch

Account Manager managing relationships for a portfolio of clients at Hightouch. Ensuring exceptional customer experiences that drive renewals and growth opportunities.

Posted 6/18/2026full-timeRemote • 🏈 Anywhere in North AmericaJuniorMid-Level💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with customer champions and key stakeholders
Serve as the primary point of contact for all client concerns, needs, and strategic discussions
Drive contract renewals and identify expansion opportunities through upselling and cross-selling
Develop comprehensive understanding of client business goals and map our solutions to their needs
Collaborate with internal teams to ensure seamless delivery and client satisfaction
Maintain accurate client records and track contract updates, renewals, and account health
Generate regular progress reports for clients and internal leadership
Proactively address client challenges and develop tailored solutions
Lead renewal meetings and participate in strategic business reviews
Communicate expansion opportunities to the sales team and support deal progression

Requirements

What you’ll need

2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
Proven track record of meeting or exceeding quotas and driving positive customer outcomes
Experience managing retention and adoption for complex SaaS accounts
Strong written and verbal communication skills with ability to present to various stakeholder levels
Excellent organizational skills, attention to detail, and ability to manage multiple priorities
Self-starter mentality with ability to work independently and collaboratively
Strong problem-solving skills and process improvement mindset
Financial acumen and experience with contract management
Ability to adapt quickly to changing priorities and business needs
Customer-first approach with focus on building long-term partnerships

Benefits

Comp & perks

Meaningful equity compensation in the form of ISO options
Early exercise and a 10-year post-termination exercise window

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementRenewal ManagementSalesCustomer SuccessSaaSContract ManagementRetention ManagementAdoption ManagementQuota AchievementProgress Reporting

Soft Skills

CommunicationOrganizational SkillsAttention to DetailProblem-SolvingProcess ImprovementSelf-StarterCollaborationAdaptabilityCustomer-FocusedRelationship Building