Technical Account Manager

Hightouch

Technical Account Manager overseeing the customer journey for Fortune 5000 clients at Hightouch. Ensuring full utilization of the platform and guiding customer success and innovation.

Posted 5/21/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $132,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Become the bridge between Hightouch and our largest Fortune 5000 customers
Oversee the entire customer journey from kick-off to onboarding to continued customer success and increased adoption
Ensure Enterprise customers understand and utilize the Hightouch platform to its fullest extent
Strive to understand customer requirements and issues at a molecular level
Guide the customer into their ideal future state
Guide the innovation of the Hightouch platform

Requirements

What you’ll need

5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Benefits

Comp & perks

Meaningful equity compensation in the form of ISO options
Early exercise
10-year post-termination exercise window

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdatabasesAPIsreporting toolsproject management

Soft Skills

customer-first attitudeempathycommunication skillstroubleshootingproblem solvingcollaborationability to work under pressurenavigating roadblocks