Highspot

Engineering Manager

• Lead a team of engineers, inspiring and motivating your team to do their best work; regularly jump in to help with coding and design.
• Manage smooth execution against product and engineering delivery goals, triaging tickets and maintaining JIRA/Confluence.
• Facilitate stakeholder communication about team progress, timelines, risks, and tradeoffs.
• Influence technical architecture and ensure high-availability and reliability across multiple worldwide data centers.
• Deliver high product quality, security, and reliability; partner with DevOps to build observable systems with metrics and alerts.
• Leverage AI strategically to infuse product capabilities.
• Collaborate with Designers, Product Managers, Security, and QA; communicate decisions within and outside the team.
• Mentor and guide professional and technical development of engineers; enforce accountability through performance targets and feedback.
• Uphold and build engineering culture, focusing on inclusion and DE&I goals.
• Partner with Services to address customer concerns and advocate for tools, processes, and resources.
• Ensure architects, stakeholders, and SMEs are appropriately involved in decisions.

Software Engineering Manager

Financial Planning and Analysis

• Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot
• Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
• Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
• Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; build replacement relationships after stakeholder turnover
• Collaborate with customers to develop a mutual value plan and analyze portfolio to identify risks and opportunities
• Partner with Account Management on renewal risk, project manage plans to mitigate churn risk, and identify expansion opportunities for Account Management
• Coordinate with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize implementations and resolve technical challenges
• Help customers realize the full value of the Highspot platform and drive product adoption and ongoing usage
• Ensure execution of customer maturity and technical discussions via coordinating solutions across engineering, marketing, product, and support teams
• Deliver Mutual Value Plans, Solution Health Reviews and Strategic Business Reviews while partnering with Account Management for renewals and expansions

Senior Customer Success Manager, Financial Services

Full-stack Engineer

• Highspot is a software product company and leader in AI-powered sales enablement SaaS.
• Scale platform and deliver high-quality features in a fast-paced environment.
• Assist with observability tooling and infrastructure in Highspot's India office.
• Design and implement infrastructure platforms leveraging Kubernetes, cloud services (AWS, Azure, GCP), and orchestration tools.
• Create and maintain infrastructure as code using Terraform, Chef, Ansible.
• Integrate and manage observability tools like New Relic, Prometheus, Grafana.
• Implement event-driven autoscaling and resource allocation using Kubernetes and tools like Karpenter or Argo.
• Automate tasks and workflows using Bash, Ruby, Python.
• Collaborate across teams and communicate with technical and non-technical stakeholders.

Senior Software Development Engineer

• Design, develop, and maintain high-quality, scalable, and user-centric web applications using modern front-end technologies.
• Partner effectively with Product Management and UX design teams to translate ideas, specifications, and comps into fully functional, accessible, and high-quality user experiences.
• Architect and build the front-end infrastructure for our products, ensuring a seamless, responsive, and intuitive user experience.
• Mentor and guide team members through constructive code reviews and by championing software development best practices.
• You will take on the role of a technology leader, guiding our most challenging cross-functional projects to success.
• Resolve major customer technical issues in production, and contribute to comprehensive documentation

Senior Software Development Engineer, Coaching

• Lead and grow the App Platform team
• Drive the technical roadmap and vision for the platform, providing a robust front-end and back-end foundation and tools to accelerate delivery and improve developer experience.
• Lead initiatives to evolve our architecture towards a highly distributed, service-oriented model, including strategic refactoring of existing monolithic components.
• Partner closely with Infrastructure teams to drive end-to-end developer experience improvements from local development through production deployment
• Define standards, patterns, and practices for software development across Highspot
• Contribute to architectural decisions that shape the long-term direction of Highspot’s SaaS platform, with a focus on designing and implementing scalable, decoupled services.
• Attract, retain, and develop top engineering talent, building a high-performing and inclusive team culture.
• Communicate effectively with senior leadership, providing visibility into roadmap progress, technical trade-offs, and organizational needs.

Senior Engineering Manager, App Platform

Executive Assistant

• About Highspot: Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
• About the Role: As the Executive Assistant supporting Field Operations executives, you'll play a crucial role in supporting the success of Leaders executing customer pre-sales, post-sales, and go-to-market strategies. The leaders you will support interface regularly with senior customer leaders, internal leaders, and the broader company supporting systems and processes. We seek a candidate who values collaboration, detail orientation, and excellence in execution.

Software Engineering Manager

Senior Customer Success Manager, Financial Services

Senior Software Development Engineer

Senior Software Development Engineer, Coaching

Senior Engineering Manager, App Platform

Executive Assistant, Field Operations