Highspot

Events

• Advise on and shape our customer adoption strategy by defining program goals, target audiences, and engagement approaches across the lifecycle.
• Lead the strategic planning and continuous optimization of adoption-focused programs, including webinars, workshops, and product education initiatives.
• Own the strategic direction of customer-facing email communications, ensuring messaging, cadence, and segmentation align to the lifecycle stages, adoption objectives, and customer needs.
• Design and guide segmented, targeted email communication frameworks that deliver relevant, personalized experience and elevate the overall customer journey.
• Develop and maintain a holistic customer program roadmap, proactively identifying gaps, overlaps, and opportunities to improve engagement, adoption, and retention.
• Partner with cross-functional teams to align program content, audience targeting, and success measurement.
• Analyze program performance, engagement metrics, and customer feedback to continuously improve program effectiveness and expand adoption impact.
• Ensure delivery of timely, relevant communications that support product usage, key lifecycle milestones, and customer health score improvements.

Customer Programs Manager – Lifecycle & Events

Marketing

• Strategize and Execute High-Touch Multi-Channel ABM Programs
• Own end-to-end strategy and execution of 1:1 and 1:few ABM programs for Tier 1 and Tier 2 accounts, with a clear focus on pipeline creation and deal acceleration.
• Lead Highspot’s most strategic ABM experiences, including: Executive Forums, Executive Briefing Centers, 1:1 advertising and gifting programs, Highly personalized digital sales rooms.
• Travel approximately 10–20% to support on-site ABM experiences.
• Act as a true “ride shotgun” partner to Sales on a defined set of priority accounts.
• Collaborate with Sales to understand account strategy, deal dynamics, buying committees, and whitespace.
• Enable Sales with clear guidance on how to use ABM programs before, during, and after execution to maximize impact.
• Design repeatable ABM plays (e.g., exec dinners, account activations, digital engagement tracks).
• Track and report on ABM performance, with emphasis on pipeline created, pipeline influenced, and deal progression.
• Partner with RevOps and Demand Gen leadership to ensure clean tracking in Salesforce and Marketo.

Account-Based Marketing Manager

Engineering Manager

• Lead a team of engineers, inspiring and motivating your team to do their best work. As we continue building our Infrastructure Platform, this will include regularly jumping in to help with coding and design.
• Bring your technical expertise to the evolution of Highspot’s software; ensure that our architecture and stack are optimized to keep pace with the demands of hyper-growth; position your product area (and support adjacent product areas) for continued high-availability and reliability across multiple worldwide data centers.
• Build out our Kubernetes Platform that allows teams to ship services reliably and at scale. Define the abstraction layer that provides the right balance between flexibility and simplicity at an enterprise level.
• Consistently deliver a product that maximizes quality, security, and reliability. Build and maintain highly observable systems with excellent metrics and actionable alerts
• Collaborate with key partners in your product area and senior leadership. Ensure decisions are communicated effectively within and outside of your team with all stakeholders
• Attract, grow, mentor and guide the professional and technical development of the engineers on your team. Enforce accountability through relevant, and objective performance targets and timely feedback and coaching

Senior Engineering Manager, Platform

Communications

• Partner with the VP of Corporate Marketing and Head of Market Influence to develop and execute Highspot’s earned media and communications strategy
• Own day-to-day execution across earned media, organic social, and executive communications
• Translate Highspot’s AI, GTM performance, and customer impact narratives into compelling, channel-specific storytelling
• Execute proactive media pitching and story development in partnership with the executive and cross-team stakeholders
• Pursue and secure award and speaking opportunities for the company, our executives, and our agentic GTM performance platform
• Amplify press coverage, thought leadership, customer stories, and event moments across owned and social channels
• Support analyst relations programs with briefing preparation, narrative alignment, and follow-up coordination
• Manage day-to-day organic social publishing, engagement, and optimization across LinkedIn and priority channels
• Develop and execute executive social strategies that expand reach, credibility, and engagement for Highspot leaders
• Monitor industry conversations to identify timely opportunities for Highspot to lead and participate
• Own social performance analytics and listening using tools such as Sprout Social
• Translate performance data and listening insights into recommendations for messaging, campaigns, and content strategy
• Partner with Web and ABM teams to drive LLM visibility, intent spikes, and measurable engagement outcomes from earned and social efforts
• Work closely with Demand, Product Marketing, Enablement, Events, and RevOps teams to support integrated campaign execution
• Ensure communications efforts are aligned with broader GTM priorities and product launches
• Bring an editorial mindset to planning, helping identify and shape stories across the business

Communications Manager

Technical Program Manager

• In this role, you will divide your focus between two core pillars:
• 1. Complex Solution Delivery
• - Lead Custom Delivery Projects: Build and execute detailed project plans for the delivery of custom software solutions to our strategic B2B customers.
• - Commercial & Client Alignment: Act as the primary technical liaison for our GTM and Customer Success teams.
• - Risk Management: Spot scope-creep and delivery risks early.
• 2. Product Program Management
• - Drive the SDLC: Partner with Product Managers and Engineering leads to manage the full software development lifecycle.
• - GTM Readiness: Ensure that our Sales, Support, and Marketing teams are fully enabled and ready for new launches.
• - Cross-Functional Orchestration: Facilitate the rituals that keep teams moving.

Technical Program Manager – Solution Delivery

• Plan and execute a wide range of events: This includes trade shows, virtual workshops, field events (dinners, happy hours, etc).
• Manage all event logistics: From venue selection and contract negotiation to catering, A/V setup, and on-site coordination.
• Manage event budgets: Track expenses, negotiate with vendors, and ensure events stay within budget guidelines.
• Collaborate with internal and external stakeholders: Work closely with marketing, sales, and other departments to align events with company objectives. Build strong relationships with vendors and partners.
• Promote events and drive attendance: Develop marketing materials, manage event registration, and execute pre-event communication strategies.
• Measure event success and report on key metrics: Analyze event data to assess ROI and identify areas for improvement.
• Willingness to travel 15% of the time (2x quarter).

Event Marketing Specialist

Content Marketing Manager

• Collaborate with the Corporate Marketing team to develop and execute content that aligns with business objectives and brand positioning.
• Be the engine that helps to drive and also creates high-quality content, including blog posts, articles, social media posts, email campaigns, videos, infographics, and more.
• Ensure all content is consistent with the brand's tone, style, and messaging guidelines.
• Partner with our EMEA and ANZ leads within our localization workflow to identify, prioritize, and ensure timely, quality localization of key assets.
• Stay on top of industry trends in order to position our content above and beyond our competitors.
• Be an expert or have a keen desire to learn and utilize ChatGPT and other Gen AI tools for planning and creation.
• Work closely with our SEO team to implement SEO best practices to enhance content visibility and search engine rankings.
• Optimize content for relevant keywords to continually improve organic traffic and website performance.
• Collaborate with the demand and social media teams/resources to amplify content through various channels.

Content Marketing Specialist

Support Engineer

• Deliver an Exceptional Customer Experience– Above all, our end users are our top priority. You will provide responsive, thoughtful support by diagnosing and resolving issues, and escalating to the appropriate team members when necessary.
• Ensure Scalable and Evolving Operations– Document and update runbooks and procedures to support consistency and continuity. Identify recurring issues and propose scalable solutions, while continuously improving workflows and tools as our environment evolves.
• Own the Hardware and Software Lifecycle– Manage inventory and licensing across multiple platforms. This includes provisioning, maintaining, and decommissioning devices and applications as part of a seamless user experience.
• Foster Cross-Functional and Global Collaboration– Work closely with team members across departments and time zones to align on shared goals and deliver a consistent, high-quality user experience. Adapt communication styles and priorities to meet the diverse needs of a multi-regional team.

IT Support Analyst

Frontend Engineer

• You will work alongside a cross-functional team of Engineers, UX Design, and Product Management. Together you’ll work to continuously deliver improvements and new data visualization features to our Analytics platform using agile development practices.
• You’ll master our development process, culture, and codebase, then work with the team to constantly improve it through mentoring, encouraging, and inspiring developers at all levels, from interns to senior developers.
• You’ll drive technical and user experience excellence with the solutions you design and the feedback you provide through peer mentorship, code reviews, and collaboration with your cross-functional team.
• You’ll lead by example, encourage and coach the team to write clean, reusable, supportable and well-tested code.
• Create architecture and design documents.

Product Manager

• You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability.
• You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects.
• You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts.
• Own the roadmap for AI features related to coaching insights, rep scoring, skill reinforcement, and conversation intelligence.
• Drive discovery with customers, internal SMEs, and sales leaders to uncover pain points and surface areas where AI can improve productivity, engagement, or skill growth.
• Work across systems—analytics, content, LMS, and CRM—to unify data into actionable insights.
• Validate new capabilities with customers using prototypes, mockups, and early betas; measure adoption and iterate quickly.
• Define and measure key success metrics (e.g., coaching engagement, learning retention, time-to-proficiency).
• Champion intuitive UX design for multi-modal inputs (text, voice, video) and outputs.
• Be a thought partner on how to embed AI ethically, explainably, and practically in a high-trust enterprise environment.