Technical Support Specialist I

Highspot

Technical Support Specialist providing technical software support to users of Highspot’s integration tools. Engaging with customers to resolve inquiries and collaborating with internal teams for solutions.

Posted 7/6/2026full-timeHyderabad • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOSServiceNow

About the role

Key responsibilities & impact

Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems
Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution
Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
Optimize and leverage our internal and external Support documentation
Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers

Requirements

What you’ll need

3-5+ years of technical customer support experience (ideally supporting the end-user of a technical product)
Open to rotational shifts
Learn it all, not know it all mentality
Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc)
Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams
Strong desire to serve and help others
Experience in HTML and CSS scripting languages preferred, not required
Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems
Experience working with Mac, Windows, iOS, and Android platforms
Exceptional problem-solving skills and cool under pressure
Insatiable curiosity and the desire to learn it all
Comfortable and confident in written and verbal communication with internal and external customers (Bonus points for fluency in a second language!)
Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Highspot Website LinkedIn All Job Openings 501 - 1000 employees Founded 2012 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence SaaS
B2B
Artificial Intelligence Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes. Technical Support Specialist I 🔥 5 minutes ago 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Android iOS ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems
Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution
Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
Optimize and leverage our internal and external Support documentation
Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers 🎯 Requirements
3-5+ years of technical customer support experience (ideally supporting the end-user of a technical product)
Open to rotational shifts
Learn it all, not know it all mentality
Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc)
Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams
Strong desire to serve and help others
Experience in HTML and CSS scripting languages preferred, not required
Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems
Experience working with Mac, Windows, iOS, and Android platforms
Exceptional problem-solving skills and cool under pressure
Insatiable curiosity and the desire to learn it all
Comfortable and confident in written and verbal communication with internal and external customers (Bonus points for fluency in a second language!)
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Hard Skills & Tools

Technical Customer SupportTroubleshootingHTMLCSSProblem-SolvingRoot Cause AnalysisEnterprise SystemsCustomer Request ManagementSupport Documentation OptimizationIntegration Management

Soft Skills

Communication SkillsCustomer Service OrientationCuriosityAdaptabilityCool Under Pressure