Manager, Customer Success Management

Highspot

Customer Success Manager leading Customer Success Managers and driving adoption of Highspot SaaS platform. This role maximizes client satisfaction and retention through strategic initiatives.

Posted 7/8/2026full-timeHyderabad • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provide Customer Insight. Develop relationships with our customers to understand their Highspot experience and synthesize key themes from across the customer base to keep us moving toward the perfect customer experience. Coach the Customer Success team to align product features to customer business goals and objectives.
Guide your team through complex and difficult organizational issues across all customer segments. Drive data-driven decision-making by analyzing customer health metrics and team performance metrics.
Scale Organizations, Processes, and Operations. Work with your management team to design organizational and process changes as our company grows and evolves and be the primary execution point for making those designs a reality within Customer Success. Maintain detailed reports on customer interactions, trends, and team performance.
Develop a High Performing, High Engagement Team and Culture. Coach and develop your direct reports. Demonstrate very high emotional intelligence. Set and uphold the highest performance standards. Help colleagues “enjoy the ride” - one of our core guiding principles.
Partner effectively across functions. Act as an ally and partner to colleagues in related functions - Product, Account Management, Marketing, and others - making decisions that take broader perspectives into account and providing insight into others’ decisions. Demonstrate a balanced, reasoned approach to conflict or differing priorities.
Cultivate deep product knowledge. To date, this has been one of the hallmarks of the Customer Success team. Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment. Provide training/guidance/best practices to customers and team.
Key KPIs include, but are not limited to, Customer retention rate, churn reduction, Team performance on CSAT & NPS, and Product adoption and engagement metrics.

Requirements

What you’ll need

4+ years of managing high-performing revenue attainment teams in a SaaS environment.
5+ years in Customer Success, and direct client management experience.
Demonstrated ability to work cross-functionally.
Familiarity with SaaS businesses, metrics, goals, and challenges.
Track record of driving customer retention, adoption, and expansion at scale.
Proven strong executive leadership and decision-making abilities.
Strong communication skills, ability to articulate and sell a vision internally and externally.
Strong execution skills and the ability to drive action and accountability.
Proven track record of hiring, developing, and managing world-class talent.
Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality.
Ability to communicate directly to the product and technical teams: share insights into root causes of customer discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction.
Experience working with and deploying CMS/DMS technologies.
Working Knowledge of CRM (Salesforce.com, Dynamics 365) operations and administration.
Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles.
Proven ability to navigate ambiguity and change.
Proven track record of defining and optimizing processes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Highspot Website LinkedIn All Job Openings 501 - 1000 employees Founded 2012 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence SaaS
B2B
Artificial Intelligence Highspot is a leading sales enablement platform designed to ignite revenue growth and drive repeatable sales success for businesses of all sizes. The company provides a unified, AI-driven platform that helps organizations define, execute, and optimize go-to-market initiatives, improving productivity and accelerating business results. Highspot offers a comprehensive suite of tools for sales content management, sales plays and playbooks, buyer engagement, sales training, and sales coaching. Through AI-assisted automation, real-time analytics, and a robust partner ecosystem, Highspot assists enterprises in enhancing sales performance and achieving predictable revenue targets. Trusted by global enterprises, Highspot is recognized for its ability to seamlessly integrate sales enablement strategies with business outcomes. Manager, Customer Success Management 🔥 1 minute ago 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Customer Insight. Develop relationships with our customers to understand their Highspot experience and synthesize key themes from across the customer base to keep us moving toward the perfect customer experience. Coach the Customer Success team to align product features to customer business goals and objectives.
Guide your team through complex and difficult organizational issues across all customer segments. Drive data-driven decision-making by analyzing customer health metrics and team performance metrics.
Scale Organizations, Processes, and Operations. Work with your management team to design organizational and process changes as our company grows and evolves and be the primary execution point for making those designs a reality within Customer Success. Maintain detailed reports on customer interactions, trends, and team performance.
Develop a High Performing, High Engagement Team and Culture. Coach and develop your direct reports. Demonstrate very high emotional intelligence. Set and uphold the highest performance standards. Help colleagues “enjoy the ride” - one of our core guiding principles.
Partner effectively across functions. Act as an ally and partner to colleagues in related functions - Product, Account Management, Marketing, and others - making decisions that take broader perspectives into account and providing insight into others’ decisions. Demonstrate a balanced, reasoned approach to conflict or differing priorities.
Cultivate deep product knowledge. To date, this has been one of the hallmarks of the Customer Success team. Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment. Provide training/guidance/best practices to customers and team.
Key KPIs include, but are not limited to, Customer retention rate, churn reduction, Team performance on CSAT & NPS, and Product adoption and engagement metrics. 🎯 Requirements
4+ years of managing high-performing revenue attainment teams in a SaaS environment.
5+ years in Customer Success, and direct client management experience.
Demonstrated ability to work cross-functionally.
Familiarity with SaaS businesses, metrics, goals, and challenges.
Track record of driving customer retention, adoption, and expansion at scale.
Proven strong executive leadership and decision-making abilities.
Strong communication skills, ability to articulate and sell a vision internally and externally.
Strong execution skills and the ability to drive action and accountability.
Proven track record of hiring, developing, and managing world-class talent.
Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality.
Ability to communicate directly to the product and technical teams: share insights into root causes of customer discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction.
Experience working with and deploying CMS/DMS technologies.
Working Knowledge of CRM (Salesforce.com, Dynamics 365) operations and administration.
Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles.
Proven ability to navigate ambiguity and change.
Proven track record of defining and optimizing processes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Associate Director – Field, CRM Engagement 🔥 23 hours ago MSD 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Associate Director leading analytics for Field & CRM Engagement in pharma. Overseeing a team to enhance customer engagement and measure field performance with strategic insights. 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 6 days ago Salesforce 10,000+ employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager driving value for Salesforce customers through AI and operationalized adoption. Collaborating across teams to ensure customer success and remove barriers to adoption. 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Customer Success Manager 🕒 June 29 Salesforce 10,000+ employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager for Salesforce, specializing in supporting large enterprise clients on Mulesoft platform. Building relationships and optimizing customer success through proactive services and technical guidance. 🏢🏡 Hyderabad – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Customer Success Manager 🕒 June 25 NetBrain Technologies Inc. 501 - 1000 🤖 Artificial Intelligence 🏢 Enterprise 📡 Telecommunications Website LinkedIn All Job Openings Customer Success Manager handling customer accounts for NetBrain, a leader in no-code network automation. Focusing on customer adoption, training and collaboration with multiple teams. 🏢🏡 Hyderabad – Hybrid 💰 $40M Venture Round on 2014-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 June 25 insightsoftware 1001 - 5000 ☁️ SaaS 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager building executive relationships with enterprise clients at Insightsoftware. Leading renewals and driving product adoption to ensure customer satisfaction and long-term value. 🏢🏡 Hyderabad – Hybrid 💰 $798.6M Private Equity Round - insightsoftware on 2021-07 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer RetentionChurn ReductionTeam Performance MetricsProcess OptimizationSoftware Solutions Delivery

Soft Skills

Emotional IntelligenceStrong CommunicationConflict ResolutionCoaching and DevelopmentEntrepreneurial Mindset