Manager, Renewals Management

Highspot

Manager of Renewals Management leading a high-performing team for Highspot, a global sales enablement leader. Focused on retention, growth opportunities, and operational excellence.

Posted 7/6/2026full-timeHyderabad • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in developing high-performing teams within a B2B SaaS environment, focusing on retention, forecasting, and operational excellence. Utilizes data analytics and cross-functional collaboration to drive continuous improvement and enhance customer success outcomes.

Highest-signal resume keywords

Team LeadershipCommercial AcumenCRM ExpertiseData AnalyticsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementAccount ManagementForecastingPipeline ManagementNegotiation StrategiesCustomer RetentionOperational EfficiencyProcess ImprovementTalent DevelopmentPerformance Metrics

Soft Skills

CoachingCommunicationOrganizational SkillsGrowth MindsetCollaboration

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

B2B SaaSCustomer SuccessRetention StrategiesCommercial PerformanceOperational Excellence

About the role

Key responsibilities & impact

Lead and Develop the Team: Recruit, coach, and develop a high-performing team of Renewals Managers, creating a culture of accountability, continuous learning, and high performance.
Drive Commercial Performance: Own team performance against retention, forecast accuracy, productivity, and commercial success metrics while ensuring consistent execution across the renewal lifecycle.
Coach Through Inspection: Conduct regular forecast and deal reviews to improve commercial execution, negotiation effectiveness, and renewal predictability.
Build Operational Excellence: Drive CRM hygiene, forecasting discipline, process consistency, and adoption of renewal best practices to improve scalability and business performance.
Partner Across the Business: Collaborate with Customer Success, Sales, Revenue Operations, Finance, Legal, and Enablement to deliver a seamless customer experience and identify opportunities to improve commercial outcomes.
Leverage Data to Improve Performance: Use portfolio analytics, renewal trends, and operational metrics to identify risks, uncover opportunities, and drive continuous improvement.
Enable Customer Growth: Ensure the team consistently identifies and collaborates on expansion opportunities while delivering successful commercial renewal outcomes.
Lead Change and Continuous Improvement: Champion new processes, tools, AI capabilities, and enablement initiatives that improve team productivity and support the evolution of the Renewals organization.

Requirements

What you’ll need

8+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, including experience leading high-performing teams.
Proven success leading frontline commercial teams, with a strong track record of coaching individuals to consistently achieve retention and business performance goals.
Demonstrated experience building high-performing teams through coaching, inspection, accountability, and talent development.
Strong commercial acumen with experience in forecasting, pipeline management, negotiations, and customer retention strategies.
Analytical mindset with the ability to use business metrics and customer insights to improve team performance and operational efficiency.
Experience leading cross-functional initiatives and influencing stakeholders across Customer Success, Sales, Revenue Operations, Finance, Legal, and Enablement.
Deep understanding of CRM platforms such as Salesforce and experience driving operational excellence through process, data quality, and reporting.
Excellent communication, leadership, and organizational skills, with the ability to thrive in a fast-paced, global, and collaborative environment.
A growth mindset with a passion for developing people, driving continuous improvement, and building scalable, high performing commercial teams.

Benefits

Comp & perks

Equal Opportunity Employer and value diversity
Professional development opportunities