Hickory Recovery Network

Therapist

• Serve as a direct clinical professional providing individual, group, and family therapy.
• Treat a selected caseload of clients suffering from behavioral health and addiction related issues.
• Perform biopsychosocial assessments.
• Participate in multi-disciplinary treatment and discharge planning for clients.
• Contact assigned client within 24-hours of admission and conduct 1:1 encounters at least weekly.
• Complete required documentation within specified timelines and adhere to HIPAA regulations.

Administrative Assistant

• Assuring smooth daily operations of the residential treatment facility
• Greeting, welcoming, and directing visitors appropriately
• Notifying facility personnel of visitor arrival
• Maintaining security and telecommunications
• Adherence to HIPAA compliance in communication regarding clients in treatment
• Answering all incoming telephone calls to the residential facility
• Taking messages and transferring calls as warranted
• Greets and assists all visitors
• Receives mail and packages daily
• Prepares correspondence for Management, including spreadsheets
• Maintains confidential files and materials as directed
• Manages requests from the Executive team
• Cultural sensitivity and ethical attention to all clients and callers
• Understanding and implementation of professional boundaries and client confidentiality
• Professional appearance, both in-person and via telephone with team-centered demeanor

• Provide individual, group and family therapy to the clients
• Complete biopsychosocial assessments when Tele-Health is unavailable
• Provide consistent, daily, APPROPRIATE engagement with clients, providing support through implementation of the treatment plan
• Assist with discharge planning as needed
• Help individuals develop coping skills and implement interventions as directed
• Provide emotional support and encouragement to patients during their treatment
• Collaborate with the treatment team to develop and implement individualized care plans
• Additional duties as directed by the Clinical Director

Call Center Representative

• Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
• Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
• Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
• Review of incoming documentation to determine appropriate Level of Care.
• Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
• Quality Review and coaching of Call Center Rep I performance.
• May assist in monitoring and distribution of incoming referrals.
• May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
• Assist with arranging transportation of clients through use of State-funded services and company driver.
• Additional duties as assigned by Director of Admissions.

Call Center

• Serve as a direct clinical professional providing individual, group, and family therapy.
• Under the immediate supervision of the Clinical Director, treat a selected caseload of clients suffering from behavioral health and addiction related issues.
• Perform biopsychosocial assessments.
• Participate in multi-disciplinary treatment and discharge planning for clients.
• Maintain a current license, certification, and registration as applicable.
• Contact assigned client within 24-hours of admission and conduct 1:1 encounters at least weekly.
• Complete Biopsychosocial, Admission Note, ASAM Level 3.5 Criteria, SUD Treatment Plan, and assign Diagnosis within 24-hours of admission.
• Complete 1:1 Session Note, SUD Treatment Plan Update, and ASAM Criteria Update every seven days for each assigned client.
• Effectively lead groups and complete Group Session Individual Notes in EMR.
• Review and sign Case Management Progress Note every seven days for each assigned client.
• Complete Columbia Suicide Severity Scale, ASAM Discharge/Transfer Criteria, and Discharge Summary-After Care Plan at discharge for each assigned client.
• Adhere to HIPAA regulations including procedure for release of client information.
• Follow policy and procedure when a client requests discharge AMA.
• Report safety hazards to supervisor or Executive Director.
• Perform appropriate hand hygiene throughout the shift.
• Use personal protective equipment (PPE) appropriately.
• Assessing, Responding and Documenting Suicide Risks.

Medical Director

• Functions as the primary facilitator for all clients on the continuum between admission and discharge
• Monitors the progress of the treatment plan
• Delegates the plan for clinical engagement by the team
• Responsible for each component of the client’s treatment planning, including all programmatic implementation
• Maintains adherence to HIPAA compliance in ALL communication regarding clients
• Competency in usage of DSM-V
• Fundamental knowledge of pre-authorizations during admission with ability to provide clinical report to insurance as needed
• Provides supervision to Therapists & Clinical Manager
• Conducts interviews and recommends prospective staff
• Completes corrective action summaries and recommends disciplinary action
• Conduct competency reviews and training, and routine performance improvement evaluations
• Audits EMR system for all clients to ensure prompt and accurate documentation is completed
• Adhere to Medicaid and DMHA guidelines for all programming requirements

Clinical Director

• Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
• Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
• Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
• Minimum 1 year of employment as Call Center Representative I.
• Not currently on any type of performance monitoring.
• Maintains strict confidentiality of client information and records without exception.
• Clarity surrounding cultural sensitivity and professional boundaries.
• Attends all staff meetings and trainings as directed by supervisor.
• Review of incoming documentation to determine appropriate Level of Care.
• Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
• Quality Review and coaching of Call Center Rep I performance.
• May assist in monitoring and distribution of incoming referrals.
• May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
• Assist with arranging transportation of clients through use of State-funded services and company driver.
• Additional duties as assigned by Director of Admissions.

• Serve as a direct clinical professional providing individual, group, and family therapy.
• Treat a selected caseload of clients suffering from behavioral health and addiction related issues.
• Perform biopsychosocial assessments.
• Participate in multi-disciplinary treatment and discharge planning for clients.
• Maintain a current license, certification, and registration as applicable.
• Contact assigned client within 24-hours of admission and conduct weekly 1:1 encounters.
• Complete required documentation within specified timelines including treatment plans and session notes.
• Effectively lead groups and complete group session individual notes in EMR.
• Adhere to HIPAA regulations including procedure for release of client information.

Director

• Directing the activities of licensed and non-licensed personnel who provide health care & nursing services to clients within Hickory Recovery Network.
• Responsible for maintaining operations of the Nursing Service Department to ensure that the highest degree of quality client care is always maintained in accordance with State and Federal Regulations, facility policies & procedures, and client directives.
• TB testing for clients and employees, placing PPD, reading results, completing, and maintaining documentation.
• Scheduling COVID testing, Vaccinations, recording and maintaining Covid documentation for clients and staff.
• Medical Records-assisting in providing requested records as needed, confirming ROI, sending medical record requests to in-house counsel, copying records, and recording and maintaining a request log with date, time, and provider requesting records.
• Maintain and adjust nursing schedule.
• Leading infection control and antibiotic tracking and monitoring, administration of flu vaccines to staff and clients, random handwashing audits, monitoring client isolation/quarantine.

Director of Nursing

• Serve as the primary facilitator for all clients on the continuum between admission and discharge
• Monitor the progress of the treatment plan and delegate the plan for clinical engagement by the team
• Lead the Clinical Team consisting of Licensed and License Eligible Therapists, Case Managers, Substance Abuse Coaches, Client Coordinator with the assistance of the Clinical Manager
• Conduct competency reviews and training, and routine performance improvement evaluations including job specific training
• Audit the EMR system for all clients to ensure prompt and accurate documentation is completed
• Provide initial screening for potential client admissions when needed and carry a case load of 5-8 clients
• Adhere to HIPAA compliance in all communication regarding clients
• Additional duties as directed