Call Center Representative
Hickory Recovery Network
full-time
Posted on:
Location Type: Office
Location: Indianapolis • United States
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Salary
💰 $18 - $18 per hour
Job Level
About the role
- Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
- Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
- Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
- Minimum 1 year of employment as Call Center Representative I.
- Not currently on any type of performance monitoring.
- Maintains strict confidentiality of client information and records without exception.
- Clarity surrounding cultural sensitivity and professional boundaries.
- Attends all staff meetings and trainings as directed by supervisor.
- Review of incoming documentation to determine appropriate Level of Care.
- Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
- Quality Review and coaching of Call Center Rep I performance.
- May assist in monitoring and distribution of incoming referrals.
- May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
- Assist with arranging transportation of clients through use of State-funded services and company driver.
- Additional duties as assigned by Director of Admissions.
Requirements
- High School diploma or equivalency required.
- An ability to learn quickly, multi-task, and utilize effective communication skills.
- Positive demeanor and clear understanding of professional boundaries with clients.
- Ability to follow directives explicitly.
- Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
- Dependability and punctuality are essential to this role.
Benefits
- 401k
- Dental insurance
- Flexible schedule
- Health insurance
- PTO
- Vision insurance
- Career development
- Mental health days
- Holiday pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
effective communication skillspositive demeanorprofessional boundariesability to follow directivesintrinsic motivationclient-driven service dispositionexcellent time management skillsdependabilitypunctualityteam approach
Certifications
High School diploma or equivalency