Hickory Recovery Network

Director

• Assist the Director of Nursing (DON) in directing the activities of licensed and non-licensed personnel.
• Aid in maintaining operations of the Nursing Service Department.
• Ensure high-quality client care in accordance with regulations and policies.
• Scheduling COVID testing and vaccinations;
• Maintain medical records and assist with requests.
• Maintain medical supplies and stock medications monthly.
• Maintain and adjust nursing schedule; assist with client schedules.
• Monitor client infection control and administer immunizations.
• Provide on-call coverage and assist with lab ordering and critical reporting.

Assistant Director of Nursing

• The Director of Nursing (DON) is responsible for directing the activities of licensed and non-licensed personnel who provide health care & nursing services to clients within Hickory Recovery Network.
• Responsible for maintaining operations of the Nursing Service Department to ensure quality client care is maintained according to regulations and facility policies.
• TB testing and scheduling COVID testing and tracking.
• Maintenance of medical records and supplies.
• Leading infection control efforts and administration of vaccines.
• Covering nursing shifts as required during emergencies or staff absences.

Director of Nursing

Therapist

• Serve as a direct clinical professional providing individual, group, and family therapy.
• Treat a selected caseload of clients suffering from behavioral health and addiction related issues.
• Perform biopsychosocial assessments.
• Participate in multi-disciplinary treatment and discharge planning for clients.
• Contact assigned client within 24-hours of admission and conduct 1:1 encounters at least weekly.
• Complete required documentation within specified timelines and adhere to HIPAA regulations.

Administrative Assistant

• Assuring smooth daily operations of the residential treatment facility
• Greeting, welcoming, and directing visitors appropriately
• Notifying facility personnel of visitor arrival
• Maintaining security and telecommunications
• Adherence to HIPAA compliance in communication regarding clients in treatment
• Answering all incoming telephone calls to the residential facility
• Taking messages and transferring calls as warranted
• Greets and assists all visitors
• Receives mail and packages daily
• Prepares correspondence for Management, including spreadsheets
• Maintains confidential files and materials as directed
• Manages requests from the Executive team
• Cultural sensitivity and ethical attention to all clients and callers
• Understanding and implementation of professional boundaries and client confidentiality
• Professional appearance, both in-person and via telephone with team-centered demeanor

• Provide individual, group and family therapy to the clients
• Complete biopsychosocial assessments when Tele-Health is unavailable
• Provide consistent, daily, APPROPRIATE engagement with clients, providing support through implementation of the treatment plan
• Assist with discharge planning as needed
• Help individuals develop coping skills and implement interventions as directed
• Provide emotional support and encouragement to patients during their treatment
• Collaborate with the treatment team to develop and implement individualized care plans
• Additional duties as directed by the Clinical Director

Call Center Representative

• Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
• Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
• Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
• Review of incoming documentation to determine appropriate Level of Care.
• Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
• Quality Review and coaching of Call Center Rep I performance.
• May assist in monitoring and distribution of incoming referrals.
• May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
• Assist with arranging transportation of clients through use of State-funded services and company driver.
• Additional duties as assigned by Director of Admissions.

Call Center

• Serve as a direct clinical professional providing individual, group, and family therapy.
• Under the immediate supervision of the Clinical Director, treat a selected caseload of clients suffering from behavioral health and addiction related issues.
• Perform biopsychosocial assessments.
• Participate in multi-disciplinary treatment and discharge planning for clients.
• Maintain a current license, certification, and registration as applicable.
• Contact assigned client within 24-hours of admission and conduct 1:1 encounters at least weekly.
• Complete Biopsychosocial, Admission Note, ASAM Level 3.5 Criteria, SUD Treatment Plan, and assign Diagnosis within 24-hours of admission.
• Complete 1:1 Session Note, SUD Treatment Plan Update, and ASAM Criteria Update every seven days for each assigned client.
• Effectively lead groups and complete Group Session Individual Notes in EMR.
• Review and sign Case Management Progress Note every seven days for each assigned client.
• Complete Columbia Suicide Severity Scale, ASAM Discharge/Transfer Criteria, and Discharge Summary-After Care Plan at discharge for each assigned client.
• Adhere to HIPAA regulations including procedure for release of client information.
• Follow policy and procedure when a client requests discharge AMA.
• Report safety hazards to supervisor or Executive Director.
• Perform appropriate hand hygiene throughout the shift.
• Use personal protective equipment (PPE) appropriately.
• Assessing, Responding and Documenting Suicide Risks.

Medical Director

• Functions as the primary facilitator for all clients on the continuum between admission and discharge
• Monitors the progress of the treatment plan
• Delegates the plan for clinical engagement by the team
• Responsible for each component of the client’s treatment planning, including all programmatic implementation
• Maintains adherence to HIPAA compliance in ALL communication regarding clients
• Competency in usage of DSM-V
• Fundamental knowledge of pre-authorizations during admission with ability to provide clinical report to insurance as needed
• Provides supervision to Therapists & Clinical Manager
• Conducts interviews and recommends prospective staff
• Completes corrective action summaries and recommends disciplinary action
• Conduct competency reviews and training, and routine performance improvement evaluations
• Audits EMR system for all clients to ensure prompt and accurate documentation is completed
• Adhere to Medicaid and DMHA guidelines for all programming requirements