Hickory Recovery Network

Medical Director

• Provide clinical direction, oversight, and support to assigned facilities across the region.
• Lead clinical teams in the delivery of safe, ethical, evidence-based, and compliant behavioral health services.
• Develop clear role expectations for Clinical Directors and clinical team members.
• Provide leadership, coaching, and support to facility Clinical Directors
• Develop effective meeting structures for clinical leadership, including bi-weekly virtual individual meetings with Clinical Directors and group meetings as needed.
• Build strong working relationships with facility Clinical Directors, Executive Directors, clinical staff, and corporate leadership.
• Report clinical trends, risks, barriers, and operational updates to the supervisor.
• Ensure clinical services are delivered in accordance with local, state, and federal regulations, Joint Commission accreditation standards, company policies, and payer expectations.
• Support implementation of policies and procedures consistent with ASAM criteria and organizational best practices.
• Monitor clinical compliance, quality of care, documentation accuracy, treatment planning, discharge planning, and patient engagement.
• Establish and maintain clinical quality systems to ensure clients receive care consistent with program expectations, clinical standards, and the client handbook.
• Conduct frequent clinical quality visits to all assigned treatment centers, at least monthly or more often as needed.
• Support survey preparedness and provide on-site leadership during regulatory or accreditation surveys when needed.
• Assist with mock surveys, state surveys, Joint Commission surveys, Plans of Correction, and corrective action follow-up.
• Monitor implementation and completion of Plans of Correction related to clinical services.
• Ensure timely, complete, and compliant medical record documentation.
• Develop and monitor clinical reporting tools, including weekly clinical reports for Clinical Directors and chart audit processes for Executive Directors and Regional Directors.
• Establish, implement, and monitor submission processes for required clinical reports and audits.
• Identify documentation concerns and escalate repeated or serious performance issues through the appropriate leadership and human resources processes.
• Support successful clinical operations across assigned facilities.
• Assist with clinical system implementation during acquisitions, new facility openings, or operational transitions.
• Review requests for administrative discharge and provide clinical guidance prior to final disposition.
• Provide pre-admission clinical reviews as needed.
• Support clinical assessment processes, client sessions, and direct care needs when necessary.
• Communicate needed changes and assist with implementation of clinical improvement goals.
• Serve as a resource regarding clinical issues, addiction treatment trends, mental health treatment trends, regulatory expectations, and clinical best practices.
• Collaborate with operations, quality, compliance, nursing, medical, admissions, utilization review, and human resources teams to improve clinical performance.
• Provide regular education, onboarding, and orientation to Clinical Directors and clinical staff.
• Develop and deliver clinical training to support documentation quality, ASAM alignment, therapeutic standards, regulatory compliance, and evidence-based care.
• Provide in-service education for staff as requested.
• Work with Service Excellence to develop and implement clinical staff training and professional development initiatives.
• Assist with recruitment, interviewing, hiring, and onboarding of qualified Clinical Directors, therapists, and other clinical team members.
• Support professional growth, accountability, and leadership development across the clinical team.
• Be available to support facility leadership when significant clinical events, regulatory concerns, safety issues, or urgent operational needs occur.
• Provide clinical consultation and leadership during critical incidents, adverse events, patient safety concerns, and high-risk discharges.
• Ensure appropriate follow-up, documentation, communication, and corrective action after clinical events.

Regional Director – Clinical Quality