HHAeXchange

Product Manager

• Responsible for maximizing the success of products by analysis, planning and execution throughout the entire product lifecycle.
• Gather and prioritize market/product requirements.
• Define product vision and goals.
• Collaborate with Product Management leadership, Product Development, Sales and Marketing, and Delivery teams to deliver successful products and ensure revenue and client satisfaction goals are met.
• Lead the development of complex product features and initiatives.
• Support development and management of external facing products via partnership opportunities, API marketplace and developer platform, interoperability and interfaces for external partners, and alternate vendor data exchange and aggregation.
• Collaborate and assist in developing GTM strategy for partnership opportunities.
• Work with data to identify market trends and customer insights.
• Define and track success metrics (KPIs) for product performance.
• May mentor and support a team of Product Managers.

Senior Product Manager – Platform

Solutions Engineer

• Partners with internal and external teams before, during, and after implementation to provide subject matter expertise and best-practice solutioning for Payer and Provider workstreams.
• Leads the process of establishing standard configuration settings for Payer/State and Sponsored portals, and determines when market variability is required.
• Proactively identifies challenges that could impact client go-live dates or delivery quality; mitigates where possible and develops effective communication strategies for clients and key stakeholders.
• Drives client experience outcomes by partnering with sales, product management, client success, implementations, and integration teams to deliver consistent, high-quality solutions.
• Contributes to project planning by surfacing technical risks, configuration dependencies, and solution requirements to support timely and accurate delivery.
• Communicates technical status, solution decisions, and key milestones to relevant stakeholders throughout the implementation lifecycle.
• Drives new market diligence efforts to establish standard environment configurations, document market best practices, and identify product gaps.

Provider Solutions Architect

Customer Success Manager

• Own and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion.
• Develop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions.
• Proactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products.
• Drive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.
• Confidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making.
• While not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences.
• Leverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes.
• Serve as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience.
• Utilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health.

Customer Success Manager – Mid-Market

Customer Success Manager, Enterprise

Implementation Specialist

• Lead end-to-end Payroll implementations for new and expansion customers, serving as the accountable delivery owner through go-live.
• Define and manage implementation plans, sequencing, milestones, and customer responsibilities to ensure successful activation.
• Facilitate customer discovery sessions to gather requirements, translate business needs into system configuration strategy, and align on execution timelines.
• Coordinate and manage onboarding activities with Payroll partner Salsa, ensuring alignment across all parties and resolving cross-functional dependencies.
• Oversee configuration strategy and validation processes within the platform to ensure accuracy, compliance, and operational readiness prior to go-live.
• Exercise independent judgment to identify delivery risks, adjust project plans, and implement corrective actions to maintain timeline and quality standards.
• Drive structured testing, readiness validation, and activation planning to ensure smooth transition to live Payroll operations.
• Serve as the primary escalation point for Payroll implementation challenges, proactively resolving issues that may impact customer activation or revenue realization.
• Analyze implementation performance trends and recommend strategic improvements to increase efficiency, reduce cycle time, and enhance customer outcomes.
• Partner cross-functionally with Implementation, Sales, Product, Customer Success, and Operations to align expectations, clarify scope, and protect delivery integrity.
• Contribute to refinement of Payroll implementation methodologies and recommend enhancements to leadership based on observed execution patterns.
• Deliver against defined KPIs related to turnaround time, activation success, delivery quality, and customer adoption.

Payroll Implementation Specialist

Chief Marketing Officer

• Own Product Marketing strategy and positioning for HHAeXchange’s provider business
• Define scalable operating models, frameworks, and AI-enabled workflows
• Partner closely with Product, Growth, CX, Brand, and Sales
• Influence and shape product roadmap, pricing, and go-to-market decisions
• Own go-to-market strategy and execution for new products
• Accountable for the pipeline and revenue impact of product launches
• Define target segments, messaging, and success metrics
• Establish and maintain standards for product representation across go-to-market channels
• Establish structured processes for product launches
• Build and operationalize AI-enabled workflows
• Identify opportunities to automate and scale Product Marketing operations
• Own pricing and packaging strategy in partnership with Product and Finance
• Build feedback loops from Sales and customers
• Own competitive and market intelligence
• Translate product usage insights into adoption, retention, and expansion strategies
• Own the quality of all sales-facing product marketing assets
• Equip the sales team with resources that accelerate pipeline and close deals
• Establish feedback loops between Sales and Marketing to refine messaging and identify market opportunities

Provider Product Marketing Director

Full-stack Engineer

• Own engineering delivery, maintenance, and production operations responsibilities for assigned areas across the HHAeXchange SaaS platforms
• Deliver new features and optimize existing components with focus on code quality, scalability, performance, security, stability, and maintainability
• Ensure effective incident response, troubleshooting, and operational execution for production systems
• Establish clear accountability and execution standards across engineering teams
• Provide leadership across multiple engineering teams, including engineering managers, tech leads, and individual contributors
• Drive predictable delivery through strong planning, prioritization, and execution discipline
• Set expectations for performance and accountability across teams
• Coach leaders and engineers through mentorship, feedback, and professional development
• Drive modernization and platform evolution, including cloud and architectural improvements
• Advance cloud-native principles and best practices in new development and enhancements
• Partner with architecture leadership to ensure system designs meet enterprise standards
• Promote continuous improvement through refactoring, technical debt reduction, and platform upgrades
• Lead engineering governance and operational readiness, ensuring consistency and quality across releases
• Participate in or support architecture review and design review processes
• Ensure proper release planning, change management, and production readiness practices
• Establish effective standards for deployment quality, rollback readiness, and operational support coverage
• Drive development and adoption of AI-enabled capabilities across the HHAeXchange SaaS platforms
• Partner with Product, Architecture, and Data/AI stakeholders to identify and deliver high-impact AI use cases that improve operational efficiency, compliance, and customer outcomes
• Ensure AI features are built with strong standards for quality, performance, security, privacy, and reliability
• Lead adoption of AI-assisted SDLC tools and practices to improve engineering velocity and effectiveness (e.g., Cursor and other modern AI coding tools)
• Establish best practices, guardrails, and repeatable workflows for AI-supported development, testing, code review, and documentation
• Measure and improve productivity and quality outcomes through responsible use of AI tooling while maintaining engineering standards and maintainability
• Work closely with VP, Software Engineering and CTO to formulate strategies and execute the vision
• Collaborate with Product Managers on future product strategy
• Collaborate and work with the team with a positive and open-minded attitude
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
• Enable automation of configuration management of development, quality assurance, and production environments as well as automation of continuous integration and continuous delivery
• Supervise training and development of software engineering staff
• Support recruiting engineering personnel, technical staffing, and project teams’ formation

Director, Software Engineering

• Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
• Ensure client retention through delivery of exceptional service and support.
• Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
• Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
• Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
• Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
• Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
• Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
• Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
• Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
• Collaborate with the sales team to identify and grow opportunities within the market.
• Address gaps in implementation, services, support and or/client needs.
• Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc.

Customer Success Manager – Operations

Business Analyst

• Focus on the implementation or ongoing maintenance and optimization of integration and configuration of home care-focused revenue cycle solutions.
• Responsible for researching and troubleshooting issues, reviewing business and technical requirements, and determining best-fit solutions.
• Execute integration and configuration tasks, including implementation of changes, testing, documentation, and refinement.
• Enable seamless data exchange for providers, payers, and partner customers.
• Provide an opportunity to learn and grow in Medicaid/MCO revenue cycle processes, healthcare data standards (X12, HL7, FHIR), and systems integration.

Revenue Cycle Solutions Analyst

Product Marketing

• Own CPQ quote accuracy and hygiene—ensuring quotes in Salesforce are clean, complete, and compliant before they reach the field or a customer.
• Serve as first point of contact for rep-facing deal desk support on standard deals; route non-standard or high-value exceptions to the Pricing Lead.
• Manage pricing escalation triage: distinguish standard from non-standard, apply routing logic, and escalate without pulling in VP-level judgment on routine matters.
• Maintain quote-to-close process compliance—flagging deviations, documenting patterns, and surfacing systemic issues.
• Own day-to-day Salesforce data governance: account ownership policy enforcement, data quality exception reporting, and field-facing triage.
• Support SalesLoft cadence governance and HubSpot campaign operations in partnership with BizOps.
• Serve as the business-side liaison to BizOps on systems administration—translating field needs into clear requirements.
• Handle ad hoc report requests from sales managers, reps, and CS—providing fast-turn responses that reduce the need for VP escalation.
• Generate implementation funnel reports and recurring analytics packs, transitioning recurring deliverables to automated pipelines as they mature.
• Own commission processing and statement generation.
• Support new rep onboarding to GTM systems in partnership with Sales Enablement.
• Prepare data inputs for quarterly board reporting and investor update packs as needed.
• Catalogue request types, volume, and resolution patterns to build a data-driven case for automation prioritization.
• Partner with the VP, Revenue to translate high-volume, repetitive requests into automation candidates.
• Act as the field-side QA layer on AI-generated outputs—flagging anomalies, edge cases, and failure modes before they reach stakeholders.

Senior GTM Analyst

• Architect GTM systems infrastructure — responsible for designing, scaling, and evolving the automation and integration ecosystem
• Partner with RevOps and Marketing Ops to design how funnel data flows
• Maintain and evolve the automation architecture connecting HubSpot, Salesforce, and other GTM tools
• Continuously identify friction in Growth execution and design automation to remove it
• Shape the strategic evolution of the GTM tool stack
• Embed AI agents and LLM-powered automation across the GTM stack
• Ensure Growth programs respond dynamically to customer readiness
• Build scalable automation for events, webinars, content downloads, and outbound support

GTM Engineer

Performance Marketing

• own new logo acquisition strategy across priority segments
• develop and execute acquisition plays targeting priority segments
• operate the public website as a measurable conversion system
• manage and optimize paid media investment
• translate positioning into performance
• own all top-of-funnel capture infrastructure
• build and run a structured experimentation roadmap
• analyze full-funnel performance
• partner with Sales to improve handoff quality

Demand Generation Marketing Manager

Engineering Manager

• Own engineering delivery, maintenance, and production support for assigned product or platform areas.
• Deliver new features and optimize existing components with a focus on code quality, scalability, performance, security, and maintainability.
• Ensure effective incident response, troubleshooting, and operational execution for production systems.
• Lead sprint planning, prioritization, and execution to drive predictable delivery.
• Provide hands-on technical leadership through design reviews, code reviews, and deployment oversight.
• Directly manage software engineers and/or technical leads, including coaching, feedback, and career development.
• Partner with Product, Architecture, QA, and Operations to ensure quality, alignment, and production readiness.
• Support modernization initiatives, including cloud-native development and technical debt reduction.
• Encourage adoption of AI-assisted SDLC tools to improve engineering velocity and effectiveness while maintaining standards.
• Support development of AI-enabled capabilities following strong practices for quality, security, privacy, and reliability.
• Support recruiting, onboarding, and training of software engineering staff.

Manager, Software Engineering

Pricing Analyst

• Own end-to-end pricing strategy across HHAeXchange’s health tech SaaS portfolio, including new product launches, renewals, and expansions.
• Design, implement, and optimize usage-based pricing models aligned to customer value and revenue realization particularly focused on AI enabled products.
• Develop scalable pricing frameworks balancing packaging considerations from Product or Marketing, tiering, bundling, and add-on monetization.
• Conduct competitive pricing analysis and market benchmarking to inform strategic positioning.
• Translate product roadmap developments into monetization strategies that drive adoption and expansion revenue.
• Build and maintain pricing analytics capabilities to evaluate deal performance, price realization, discount effectiveness, elasticity, and revenue leakage.
• Develop dashboards and reporting within Salesforce and complementary BI tools to enable data-informed pricing decisions.
• Analyze customer usage patterns, segmentation, and willingness-to-pay data to refine pricing architecture.
• Partner with Finance and FP&A to model pricing scenarios and assess impact on bookings, ARR, margins, and unit economics.
• Establish and enforce discounting guardrails, approval workflows, and escalation matrices that protect margins while enabling sales velocity.
• Lead pricing governance processes, including exception handling and pricing policy documentation.
• Serve as the senior pricing advisor on complex, high-value, and strategic enterprise deals and/or Payer business (States/MCOs) as part of RFPs.
• Analyze discount trends across regions, segments, and sales teams to identify optimization opportunities.
• Support Business Operations team in answering pricing-related Salesforce configuration, CPQ logic questions and design choices.
• Optimize deal desk workflows and pricing approval processes.
• Ensure pricing structures are scalable, transparent, and audit-ready.
• Act as the central pricing authority across Sales, Product, Marketing, Customer Success, and Finance.
• Support and recommend creation of value-based selling tools, ROI frameworks, and pricing collateral to support go-to-market effectiveness.
• Champion a culture of commercial discipline and pricing excellence across the organization.

Principal Pricing Manager

DevOps Engineer

• Create and refine processes for site reliability engineering teams
• Partner on project delivery and facilitate incident management
• Own internal communication of uptime metrics
• Lead post-incident review processes and action items
• Drive automation efforts in operational tasks