HHAeXchange

Program Manager

• Develop, manage, coordinate, and drive program plans for successful product development, and large strategic projects, in collaboration with cross-functional teams
• Viewed as the cross-functional development partner you will facilitate technical discussions and be a thought leader during product reviews and be responsible for designing and executing process which facilitates product-related goal setting, decision making and business impact.
• Develop and manage end-to-end project plans and ensure on-time delivery.
• Track program performance with key metrics and communicate program status to stakeholders, with accountability to drive timelines, deliverables, issues, risks, and dependencies
• Develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of large company initiatives
• Partner with project sponsors to define and manage scope, assumptions, and constraints to ensure projects are aligned with business goals and strategies
• Perform risk and change management on all projects
• Responsible for proactive oversight of change management processes to communicate and reset expectations to project scope, schedule, and cost baselines
• Drive adoption of product management tools and consistent practices

Program Manager – Solutions Coordination

Full-stack Engineer

• Contribute directly to the development of key platform features and components as an individual contributor, ensuring alignment with overall project goals.
• Lead the end-to-end design and development of advanced healthcare software systems, ensuring they are scalable, reliable, secure, and high-performing.
• Design and implement solutions for healthcare transaction processing that comply with industry standards, including EDI, HL7, and FHIR.
• Clearly communicate priorities and expectations to the team, ensuring they have the support and resources to complete their work effectively.
• Take full ownership of the quality of all team-delivered features, ensuring they meet both functional and non-functional requirements with well-thought-out designs.
• Identify gaps or areas for improvement in existing patterns. Promote a culture of experimentation and innovation by encouraging the exploration of new technologies, tools, and methodologies that can drive competitive advantages.
• Act as the primary technical liaison for executive stakeholders, ensuring clear communication and alignment between engineering and business strategies.
• Identify potential technical risks early in the development lifecycle and implement strategies to mitigate them, ensuring that projects remain on track and within scope.
• Partner with Product Managers, Product Owners, and other stakeholders to define project scope, assess feasibility, and translate business needs into robust technical solutions.
• Act as a senior technical resource, providing guidance, mentorship, and leadership to engineering teams, cultivating a culture of innovation, accountability, and excellence.
• Continuously monitor emerging healthcare technologies and trends, recommending cutting-edge solutions to maintain a competitive edge.

Principal Software Engineer

QA Engineer

• Develop, implement, and lead the overall quality strategy and QA operating model across the organization.
• Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria.
• Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation.
• Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing.
• Lead accessibility testing programs aligned to WCAG 2.1+
• Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports
• Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits.
• Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking.
• Define and support customer UAT strategies and environments.
• Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles.
• Ensure feedback from UAT informs release decisions and product quality improvements.
• Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership.
• Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration.
• Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention.
• Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases.
• Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers.
• Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence.
• Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions.

Director, Quality Engineering

Recruitment

• Own full-cycle recruiting for defined, repeatable individual contributor roles, including intake, job posting, sourcing, screening, interview coordination, and offer support
• Serve as the primary recruiter for assigned repeat or individual contributor roles, ensuring timely delivery and strong candidate outcomes
• Partner closely with Talent Acquisition Partners to support hiring needs across intake, sourcing, screening, coordination, and offer stages
• Review, screen, and assess candidate resumes and applications to evaluate qualifications and alignment with role requirements
• Conduct phone and video screening interviews to evaluate candidate fit and interest
• Support job posting, intake setup, and requisition readiness in partnership with recruiters and hiring managers
• Utilize LinkedIn Recruiter, ATS tools, AI tools, Boolean search, and creative sourcing methods to identify and engage active and passive candidates
• Provide interview scheduling, candidate travel coordination, and ongoing candidate communication to ensure a seamless hiring experience
• Jump in across recruiting workflows as needed, including sourcing, screening, coordination, scheduling, and offer logistics, during periods of high hiring volume
• Track and manage candidate activity, interview feedback, and hiring manager communication in the applicant tracking system
• Partner with Employee Experience to ensure seamless preboarding and day-one readiness for all new hires, including follow-up on role-specific onboarding completion by hiring managers
• Support offer coordination, approvals, and documentation in collaboration with recruiters and People & Culture stakeholders
• Leverage recruiting technology, automation, and AI-enabled tools to improve efficiency while ensuring ethical, unbiased, and compliant recruiting practices
• Assist with coordination of external recruiting vendors when applicable
• Identify opportunities to improve recruiting workflows, candidate experience, and operational effectiveness

Talent Acquisition Specialist

DevOps Engineer

• Architect with a resiliency-by-design intent, for self-healing, fault-tolerant systems, focusing on proactive readiness rather than reactive correction.
• Operate within a secure high-volume, high-volatility application environment, utilizing advanced networking and compute structures, in cloud hosted environments (AWS/GCP).
• Move the organization from "firefighting" to a proactive culture through habits and systems supporting feature flagging, production readiness reviews, architectural decision records, and chaos engineering.
• Support the incident management practice, mentoring SREs and Software engineers alike in utilizing our monitoring and observability toolsets for effective troubleshooting.
• Define SLIs, SLOs, and error budgets that balance feature velocity with platform stability, supporting a shift to service ownership.
• Underscore an automation-first perspective using Terraform, CDK, and other cloud-formation infrastructure as code toolsets to ensure repeatable, audit-ready environments.

Site Reliability Architect

Database Administrator

• Provide leadership for the architecture, security, and performance of enterprise-wide database environments within our SaaS-based ecosystem.
• Focus on designing high-availability systems, executing complex disaster recovery (DR) strategies, and managing data replication and retention to support critical business operations.
• Ensure data consistency across distributed SaaS environments and hybrid-cloud infrastructures.
• Design and implement end-to-end Disaster Recovery (DR) strategies, ensuring compliance with Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
• Participate in regular DR exercises, automated failover testing, and demonstration of no-outage resiliency.
• Establish and enforce automated data retention, archiving, and purging policies aligned with industry compliancy.
• Implement and support security measures, including transparent data encryption (TDE), role-based security, and unified auditing.
• Lead proactive performance tuning, query optimization, and capacity management for high-volume, transactional SaaS workloads.
• Monitor and analyze advanced performance metrics to identify and resolve resource contention.
• Serve as a technical advisor for database modernization roadmaps, transitioning legacy systems to cloud-native or containerized architectures.
• Develop standards for database schema design, storage structures, and automated deployment pipelines (CI/CD).
• Manage a global team of database operators to ensure 24/7 system availability.
• Establish Standard Operating Procedures for the database operations team, covering routine maintenance, patching, and ticket escalation paths.
• Build and promote an "Operations-as-Code" model, mentoring the team in using tools like Terraform, Ansible, and utilizing CI/CD pipelines to automate repetitive tasks.
• Conduct regular technical reviews and provide career development guidance to junior database operators.

Senior Manager, Database Administration

Product Manager

• Own the product vision and roadmap for HHAeXchange’s enterprise data platform.
• Define how core clinical, operational, and financial data is modeled, linked, and surfaced across the product ecosystem.
• Partner with domain PMs (RCM, EHR, Payroll, Payments) to align data structures to real-world workflows.
• Ensure data models support claims, visits, authorizations, care plans, payroll, and payer rules.
• Translate regulatory, audit, and reimbursement requirements into data standards and traceability.
• Improve data lineage and reconciliation across payer-provider workflows.
• Work deeply with Engineering, Architecture, and Platform teams to shape data services, APIs, and pipelines.
• Prioritize data initiatives based on customer impact, revenue risk, compliance, and scalability.
• Drive alignment across product teams on data definitions, metrics, and reporting.
• Define data ownership, stewardship, and quality standards across product domains.
• Establish validation, monitoring, and escalation processes for data defects.
• Create visibility into data health for executives, product leaders, and operations.
• Ensure product teams can build confidently on trusted data for reporting, automation, and AI use cases.
• Enable faster experimentation and product delivery by reducing data ambiguity and rework.

Senior Principal Product Manager, Data Management Platform

• Provide leadership for the architecture, security, and performance of enterprise-wide database environments within our SaaS-based ecosystem.
• Focus on designing high-availability systems, executing complex disaster recovery (DR) strategies, and managing data replication and retention to support critical business operations.
• Ensure data consistency across distributed SaaS environments and hybrid-cloud infrastructures.
• Design and implement end-to-end Disaster Recovery (DR) strategies, ensuring compliance with Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
• Participate in regular DR exercises, automated failover testing, and demonstration of no-outage resiliency.
• Establish and enforce automated data retention, archiving, and purging policies aligned with industry compliancy, including healthcare industry requirements.
• Implement and support security measures, including transparent data encryption (TDE), role-based security, and unified auditing.
• Lead proactive performance tuning, query optimization, and capacity management for high-volume, transactional SaaS workloads.
• Monitor and analyze advanced performance metrics to identify and resolve resource contention.
• Serve as a technical advisor for database modernization roadmaps, transitioning legacy systems to cloud-native or containerized architectures.
• Develop standards for database schema design, storage structures, and automated deployment pipelines (CI/CD).

Manager, Database Administration

• Lead and actively contribute to the design, development, testing, and delivery of I/DD software solutions, including hands-on coding, refactoring, and optimization.
• Own delivery for the I/DD engineering roadmap by prioritizing work, managing sprint execution, and aligning engineering efforts with business and customer needs.
• Partner closely with Product, Operations, Support, Implementation, and Client Success to understand requirements, address customer pain points, and deliver scalable, high-quality solutions.
• Mentor, coach, and develop engineers through code reviews, best practices, and ongoing technical guidance, while supporting hiring and team growth as needed.
• Drive continuous improvement in engineering processes using Agile and Scrum practices to increase throughput, reduce defects, and minimize rework.
• Ensure timely resolution of complex customer issues, including Tier 3 escalations, and act as a technical subject matter expert for the I/DD platform.
• Advocate for engineering and DevOps excellence, including system performance, reliability, and security, to protect PHI and support long-term platform stability.
• Track delivery progress, identify risks, and escalate resource or timeline concerns while advocating for investments needed to meet commitments.

Manager, IDD Software Engineering

• Design, implement, and lead Voice of Customer (VoC) programs that provide the organization with actionable customer experience insights.
• Analyze quantitative and qualitative feedback from multiple sources (surveys, support trends, product usage, and more) to identify patterns, pain points, and opportunities.
• Lead internal change management and training efforts related to new digital VoC programs.
• Synthesize feedback into actionable insights and present findings to product, CX, marketing, and executive teams to influence roadmap and business strategy.
• Track and report on key metrics to drive measurable outcomes including campaign ROI, health scores, churn, and satisfaction trends.
• Establish and maintain a centralized customer insights repository to ensure all teams have access to consistent, actionable data.
• Collaborate closely with Product, Technical Customer Care, Customer Success and other cross-functional teams to close the loop with customers and ensure their feedback leads to tangible improvements.
• Identify emerging trends and strategic opportunities and recommend proactive solutions.
• Act as the voice of the enterprise customer across the organization, championing their perspective in all decision-making processes.
• Develop frameworks and processes to continuously improve the effectiveness and efficiency of the VoC program.
• Inspire the organization to listen, understand and act on customer feedback as an effective data-driven storyteller.

Voice of Customer Program Manager

Data Engineer

• Lead the design, development, and optimization of data platforms and advanced analytics applications.
• Collaborate closely with engineering, product, operations, and customer success teams to define architectural direction.
• Drive best practices and guide cross-functional efforts to build scalable, reliable, and high-performance data platforms.
• Power advanced analytics, machine learning, and mission-critical business operations across the organization.

Principal Data Engineer

Sales

• Establish a deep and comprehensive understanding of current HHAeXchange quote-to-cash flow, including sales processes, integrations, and billing requirements.
• Establish a deep and comprehensive understanding of HHAeXchange product list.
• Collaborate with cross functional teams to document requests and gather requirements for enhancements and bug resolution within the quote-to-cash process and/or product list.
• Design and configure automation processes via Flow builder, Product Rules, and Price Rules.
• Establish a deep and comprehensive understanding of current HHAeXchange Advanced Approvals.
• Design and configure changes to Advanced Approvals.
• Provide direct support to end users building quotes and contracts.
• Establish a deep and comprehensive understanding of our policies and procedures around standard and one-off discounting, pricing, amendments, contract terms & more, and use that understanding to inform all support, designs, and recommendations.
• Manage (independently or with the support of Manager, Revenue Systems) integrations and installed packages including, but not limited to: DocuSign, Stripe, NetSuite)
• Create documentation or training content to be delivered to end users for process enhancements.
• Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process.
• Understand and follow governance policies to align the team on prioritization, capacity, and release processes.
• Perform gap analysis to better optimize systems and processes to suit end-user needs.
• Perform Data analysis and clean-up of existing Contract and Subscription data as needed to correlate with billing data out of NetSuite.
• Maximize out-of-the-box solutions and limit custom development wherever possible.
• Understanding of the following objects and their typical processes: products, pricing, discounting, quoting processes, booking, order fulfillment, contracts and subscriptions, amendments, renewals, etc.

Salesforce CPQ Analyst

Support Engineer

• Provide responsive, multichannel support to address application and integration inquiries.
• Maintain ownership of cases from intake to resolution, ensuring timely communication and accurate documentation in Salesforce.
• Deliver clear, client-friendly explanations of technical details.
• Diagnose and resolve technical issues across application features and integrations (including text, XML, and web services).
• Support and optimize electronic interfaces with third-party agencies, vendors, and state aggregators.
• Utilize tools such as SOAPUI, SFTP, and Postman to validate, test, and debug integrations.
• Work with large datasets and apply technical specifications to solve complex problems.
• Partner with Engineering and Product teams to identify, test, and resolve client-facing issues.
• Escalate unresolved issues as appropriate, maintaining accountability until resolution.
• Contribute to the knowledge base and proactively recommend enhancements to integration processes.
• Build trusted relationships with clients, payers, vendors, state aggregators, and internal teams.
• Represent the company with professionalism, empathy, and technical credibility.

Integration Support Analyst

Customer Advocate

• Assist customer end users with troubleshooting and learning the software platform
• Become fluent in use and capabilities of Generations and Pavillio software platforms
• Clearly answer questions and provide feedback, instruction, and recommendations on best practices to customers.
• Troubleshoot issues with customers and escalate issues as needed when further attention required.
• Create and send tickets for unresolved issues to the tech team.
• Follow up with the escalation teams to ensure tickets for completion and follow up with customer users to confirm/relay status.
• Gather feedback from customers regarding services and work to eliminate those issues.
• Assist trainers and agencies where training obstacles are identified and work as a team to overcome those obstacles.

Solutions Engineer

• Design, develop, and deploy internal AI applications using modern AI-driven development tools such as Cursor and Replit
• Create and deploy AI agents to automate business processes and respond to evolving organizational needs
• Lead our transition from legacy BI tools to next-generation, AI-enhanced analytics solutions
• Build and automate ETL pipelines to ensure reliable, efficient data flows
• Design and maintain scalable data models that support enterprise reporting and analytics
• Develop automated reporting solutions
• Partner with stakeholders across the organization to translate business needs into data-driven solutions
• Collaborate with leadership to define and track key performance indicators and success metrics
• Train staff and leadership on interpreting dashboards, reports, and AI-powered tools
• Champion data governance and quality standards within your domain
• Stay current with analytics, BI, and AI industry trends to drive innovation and operational maturity