HHAeXchange

Data Scientist

• maximizing the success of products by analysis, planning and execution throughout the entire product lifecycle
• gathering and prioritizing market/product requirements
• defining the product vision and goals
• collaborating with Product Management leadership, Product Development, Sales and Marketing, and Delivery teams to deliver successful products
• ensuring revenue and client satisfaction goals are met
• conducting regular product roadmap reviews, product demos, and product advisory workshops with internal and external stakeholders
• preparing and presenting new product business cases to senior leadership
• partnering with Product Management and Technology Leadership on long-term strategic initiative planning and resource alignment
• partnering with Sales and Marketing in areas such as understanding evolving market needs, ensuring success of campaigns
• ensuring accessibility and usability standards are met, particularly for caregivers, members, and clinicians
• balancing new feature development with technical debt, performance, and security considerations

Senior Product Manager – Data Insights

Implementation Specialist

• Maintain real-time awareness of the full implementation portfolio
• Proactively identify early indicators of delay, risk, or customer disengagement
• Intervene directly in customer engagements when projects deviate from milestone windows
• Require concrete corrective action plans from Project Managers and verify execution
• Distinguish between agreement and follow-through
• Escalate and resolve systemic blockers before they materially impact timelines or customer outcomes
• Hold Project Managers to measurable outcomes: milestone adherence, activity quality, customer responsiveness, and forward progress
• Conduct frequent execution reviews focused on actions taken and results produced
• Identify underperformance early and coach, redirect, or course-correct with urgency and specificity
• Design and maintain implementation playbooks and operating frameworks that can absorb new markets, new customer segments, and new product features without disrupting in-flight work
• Drive cross-functional collaboration with Product, Operations, and Client Success to implement structural fixes
• Leverage AI and automation to monitor implementation health signals, surface risk, and recommend next-best actions
• Own implementation outcomes through transition to Client Success
• Partner cross-functionally to remove systemic barriers to speed-to-value
• Serve as the senior escalation point for at-risk implementations
• Lead and develop a team of Project Managers across platforms

Senior Manager, Provider Implementation

Solutions Engineer

• Acts as the primary relationship manager for assigned trading partners, developing trust and serving as strategic advisor.
• Lead regular client meetings and monthly/quarterly business reviews, developing and presenting data-driven insights and growth recommendations that inform partner strategy.
• Translate partner business needs into technical and operational solutions that align with company capabilities.
• Leverage performance data and market insights to inform client performance strategy and recommendations.
• Identify opportunities for upsell and expansion based on client needs and market trends.
• Partner with Product and Internal cross functional teams to align solutions with partner roadmap and growth strategies.
• Provide actionable recommendations that help partners optimize processes, improve adoption, and achieve business goals.
• Act as a subject matter expert on partner workflows and solution offerings.
• Oversee resolution of partner issues in coordination with Product, Operations, and Technical teams, ensuring alignment with business objectives.
• Represent the “voice of the partner” to internal teams, ensuring feedback informs product and process improvements.
• Collaborate with internal teams in developing scalable tools, templates, and processes to improve partner engagement.
• Build strong, lasting relationships with partners, collaborating cross-functionally with internal teams, including Revenue Cycle Operations, Product, Engineering, and Technical Customer Care.
• Maintain trading partner accounts in Salesforce, ensuring accurate and up-to-date documentation of vendor relationships and operational metrics.

Trading Partner Solutions Manager

Customer Success Manager

• Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items
• Ensure client retention through delivery of exceptional service and support
• Assist with challenging client requests or issue escalations as needed
• Uncover the true business needs, pain points, and challenges that clients are facing
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership
• Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews
• Regularly travel to client sites, conferences, and industry events to represent the company
• Lead tailored product demonstrations to show the value of additional HHAeXchange solutions
• Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings
• Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required
• Collaborate with the sales team to identify and grow opportunities within the market
• Address gaps in implementation, services, support and or/client needs
• Manage a set of KPIs to drive increased customer satisfaction

• Responsible for successful design, integration, configuration, and delivery of technical solutions to customers
• Deploy new & existing capabilities and solutions to providers, payers, states, and partners
• Facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time
• Establish project plans and communicate status updates
• Develop and test the solution, troubleshoot and solution iteration throughout the project lifecycle
• Ensure that technical solutions meet client expectations and drive improved performance

Solution Delivery Engineer

Advisor

• Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
• Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
• Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
• Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
• Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
• Identify and recommend process enhancements to improve internal and external workflows.
• Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
• Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.

Revenue Cycle Advisor

Sales Operations Manager

• Partner with Sales leadership to identify onboarding needs, performance gaps, and enablement priorities across sales roles.
• Design and deliver onboarding programs for new sales hires that accelerate time-to-productivity and confidence in role.
• Build structured learning pathways for Account Executives, SDRs/BDRs, and other revenue-facing roles as applicable.
• Develop onboarding tools, certification checkpoints, and ramp-readiness programs to support seller success.
• Partner with Product Marketing and Product teams to translate product launches, enhancements, and strategic messaging into actionable sales enablement programs.
• Develop enablement materials such as: Sales playbooks, Product walkthroughs, Battlecards, Messaging guides, Competitive comparison tools, Discovery question frameworks, Demo Readiness resources.
• Ensure sales teams are prepared to confidently position new products, features, and market offerings.
• Design and deliver enablement programs that strengthen core sales competencies.
• Facilitate instructor-led training, workshops, virtual sessions, and reinforcement programs that drive practical skill application.
• Support the development and maintenance of a centralized sales enablement content hub for easy access to current resources.
• Partner with cross-functional stakeholders to continuously improve content usability and effectiveness.
• Support reporting and analysis of enablement effectiveness using metrics such as: Time-to-proficiency, Reduction in errors/escalations, Learner feedback and engagement, Team performance indicators.
• Partner with sales managers to reinforce learning through coaching programs and manager enablement support.
• Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.

Sales Enablement Specialist

Full-stack Engineer

• Contribute as a senior individual contributor to the development and maintenance of critical enterprise web platform components, ensuring adherence to architectural standards, security best practices, and accessibility guidelines.
• Lead the end-to-end design, implementation, and evolution of enterprise-scale web systems that are scalable, reliable, secure, high-performing, and compliant with healthcare and accessibility standards.
• Define and drive technical priorities, standards, and expectations. Ensure teams have the guidance, tooling, and frameworks needed to deliver consistently secure and accessible solutions.
• Own system-wide quality attributes, including performance, reliability, security, and accessibility. Establish design reviews, code reviews, and validation practices to meet both functional and non-functional requirements.
• Identify architectural gaps and modernization opportunities. Introduce and govern new technologies, patterns, and practices that improve scalability, security posture, and accessibility compliance.
• Act as a primary technical advisor to stakeholders, aligning engineering decisions with business strategy, risk management, security policies, and accessibility objectives.
• Proactively identify technical and operational risks, define mitigation strategies, and guide teams through complex trade-offs to maintain system stability, compliance, and delivery timelines.
• Partner with Product Managers, Product Owners, UX/UI teams, and other stakeholders to define scope, assess feasibility, and translate business requirements into robust, scalable, secure, and accessible technical solutions.
• Serve as a senior technical authority, mentoring engineers, shaping architectural decisions, and raising the engineering bar across teams through influence and example.
• Stay current with emerging technologies, healthcare standards, accessibility guidelines (WCAG, ADA), and security best practices. Recommend forward-looking solutions to maintain a strong competitive and compliance advantage.

Principal Software Engineer

Product Manager

• Responsible for maximizing the success of products by analysis, planning and execution throughout the entire product lifecycle.
• Gather and prioritize market/product requirements.
• Define product vision and goals.
• Collaborate with Product Management leadership, Product Development, Sales and Marketing, and Delivery teams to deliver successful products and ensure revenue and client satisfaction goals are met.
• Lead the development of complex product features and initiatives.
• Support development and management of external facing products via partnership opportunities, API marketplace and developer platform, interoperability and interfaces for external partners, and alternate vendor data exchange and aggregation.
• Collaborate and assist in developing GTM strategy for partnership opportunities.
• Work with data to identify market trends and customer insights.
• Define and track success metrics (KPIs) for product performance.
• May mentor and support a team of Product Managers.

Senior Product Manager – Platform

• Partners with internal and external teams before, during, and after implementation to provide subject matter expertise and best-practice solutioning for Payer and Provider workstreams.
• Leads the process of establishing standard configuration settings for Payer/State and Sponsored portals, and determines when market variability is required.
• Proactively identifies challenges that could impact client go-live dates or delivery quality; mitigates where possible and develops effective communication strategies for clients and key stakeholders.
• Drives client experience outcomes by partnering with sales, product management, client success, implementations, and integration teams to deliver consistent, high-quality solutions.
• Contributes to project planning by surfacing technical risks, configuration dependencies, and solution requirements to support timely and accurate delivery.
• Communicates technical status, solution decisions, and key milestones to relevant stakeholders throughout the implementation lifecycle.
• Drives new market diligence efforts to establish standard environment configurations, document market best practices, and identify product gaps.

Provider Solutions Architect

• Own and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion.
• Develop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions.
• Proactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products.
• Drive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.
• Confidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making.
• While not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences.
• Leverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes.
• Serve as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience.
• Utilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health.

Customer Success Manager – Mid-Market

Customer Success Manager, Enterprise

• Lead end-to-end Payroll implementations for new and expansion customers, serving as the accountable delivery owner through go-live.
• Define and manage implementation plans, sequencing, milestones, and customer responsibilities to ensure successful activation.
• Facilitate customer discovery sessions to gather requirements, translate business needs into system configuration strategy, and align on execution timelines.
• Coordinate and manage onboarding activities with Payroll partner Salsa, ensuring alignment across all parties and resolving cross-functional dependencies.
• Oversee configuration strategy and validation processes within the platform to ensure accuracy, compliance, and operational readiness prior to go-live.
• Exercise independent judgment to identify delivery risks, adjust project plans, and implement corrective actions to maintain timeline and quality standards.
• Drive structured testing, readiness validation, and activation planning to ensure smooth transition to live Payroll operations.
• Serve as the primary escalation point for Payroll implementation challenges, proactively resolving issues that may impact customer activation or revenue realization.
• Analyze implementation performance trends and recommend strategic improvements to increase efficiency, reduce cycle time, and enhance customer outcomes.
• Partner cross-functionally with Implementation, Sales, Product, Customer Success, and Operations to align expectations, clarify scope, and protect delivery integrity.
• Contribute to refinement of Payroll implementation methodologies and recommend enhancements to leadership based on observed execution patterns.
• Deliver against defined KPIs related to turnaround time, activation success, delivery quality, and customer adoption.

Payroll Implementation Specialist

Chief Marketing Officer

• Own Product Marketing strategy and positioning for HHAeXchange’s provider business
• Define scalable operating models, frameworks, and AI-enabled workflows
• Partner closely with Product, Growth, CX, Brand, and Sales
• Influence and shape product roadmap, pricing, and go-to-market decisions
• Own go-to-market strategy and execution for new products
• Accountable for the pipeline and revenue impact of product launches
• Define target segments, messaging, and success metrics
• Establish and maintain standards for product representation across go-to-market channels
• Establish structured processes for product launches
• Build and operationalize AI-enabled workflows
• Identify opportunities to automate and scale Product Marketing operations
• Own pricing and packaging strategy in partnership with Product and Finance
• Build feedback loops from Sales and customers
• Own competitive and market intelligence
• Translate product usage insights into adoption, retention, and expansion strategies
• Own the quality of all sales-facing product marketing assets
• Equip the sales team with resources that accelerate pipeline and close deals
• Establish feedback loops between Sales and Marketing to refine messaging and identify market opportunities

Provider Product Marketing Director

• Own engineering delivery, maintenance, and production operations responsibilities for assigned areas across the HHAeXchange SaaS platforms
• Deliver new features and optimize existing components with focus on code quality, scalability, performance, security, stability, and maintainability
• Ensure effective incident response, troubleshooting, and operational execution for production systems
• Establish clear accountability and execution standards across engineering teams
• Provide leadership across multiple engineering teams, including engineering managers, tech leads, and individual contributors
• Drive predictable delivery through strong planning, prioritization, and execution discipline
• Set expectations for performance and accountability across teams
• Coach leaders and engineers through mentorship, feedback, and professional development
• Drive modernization and platform evolution, including cloud and architectural improvements
• Advance cloud-native principles and best practices in new development and enhancements
• Partner with architecture leadership to ensure system designs meet enterprise standards
• Promote continuous improvement through refactoring, technical debt reduction, and platform upgrades
• Lead engineering governance and operational readiness, ensuring consistency and quality across releases
• Participate in or support architecture review and design review processes
• Ensure proper release planning, change management, and production readiness practices
• Establish effective standards for deployment quality, rollback readiness, and operational support coverage
• Drive development and adoption of AI-enabled capabilities across the HHAeXchange SaaS platforms
• Partner with Product, Architecture, and Data/AI stakeholders to identify and deliver high-impact AI use cases that improve operational efficiency, compliance, and customer outcomes
• Ensure AI features are built with strong standards for quality, performance, security, privacy, and reliability
• Lead adoption of AI-assisted SDLC tools and practices to improve engineering velocity and effectiveness (e.g., Cursor and other modern AI coding tools)
• Establish best practices, guardrails, and repeatable workflows for AI-supported development, testing, code review, and documentation
• Measure and improve productivity and quality outcomes through responsible use of AI tooling while maintaining engineering standards and maintainability
• Work closely with VP, Software Engineering and CTO to formulate strategies and execute the vision
• Collaborate with Product Managers on future product strategy
• Collaborate and work with the team with a positive and open-minded attitude
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
• Enable automation of configuration management of development, quality assurance, and production environments as well as automation of continuous integration and continuous delivery
• Supervise training and development of software engineering staff
• Support recruiting engineering personnel, technical staffing, and project teams’ formation