HHAeXchange

Analyst

• Analyze Medicaid claims, visit, and billing datasets using SQL and other analytical tools.
• Identify patterns and anomalies that may indicate fraud, waste, or abuse, including visit overlaps, inflated or duplicate billing, provider billing spikes, inconsistencies in electronic visit verification (EVV) data, unusual service combinations.
• Develop and refine detection queries and analytical logic that can be applied across datasets.
• Conduct proactive data analysis to identify emerging fraud patterns and potential program integrity risks.
• Translate analytical findings into clear requirements for product and engineering teams.
• Contribute to the design of fraud detection dashboards, alerting systems, and investigation workflows.
• Support the development of automated detection tools and AI-driven fraud identification capabilities.
• Test and validate fraud detection tools and analytics models as they are developed.
• Present analytical findings and insights to internal stakeholders and payer clients in a clear and actionable format.
• Support discussions with states and managed care organizations regarding fraud detection and program integrity.
• Document analytical methodologies and investigation approaches to support compliance and regulatory expectations.

Senior FWA Analyst

Full-stack Engineer

• Provide hands-on technical leadership across our Ruby on Rails platform
• Guide the transition from a single-tenant architecture toward a scalable, multi-tenant model
• Write production Rails code
• Improve infrastructure and delivery workflows
• Raise the bar on reliability, scalability, and execution across teams
• Identify, fix, and improve broken development and operational processes

Lead Software Engineer, RoR

Production Engineer

• Troubleshoot and resolve production incidents across Rails framework services and cloud infrastructure, working from alerts, logs, metrics, and user-reported issues.
• Use interactive application access tools safely and effectively to inspect application state, diagnose issues, and validate fixes.
• Investigate and validate data directly in MySQL/PostgreSQL databases using read-only and controlled write access where appropriate.
• Create and maintain scripts, Rake tasks, and internal tools to streamline incident response, data verification, and operational workflows.
• Assist in incident response, including triage, escalation, documentation, and post-incident follow-ups.
• Collaborate with senior engineers and DevOps to identify root causes and propose long-term fixes.
• Build or enhance internal tools and dashboards that improve visibility into system health, data integrity, and operational risks.
• Monitor system health, key metrics, and operational risks using dashboards and APM tools such as Datadog, New Relic, and CloudWatch.
• Help improve runbooks, documentation, and operational playbooks for recurring issues.
• Gradually contribute to application code changes and bug fixes outside of active incident work.

Production Support Engineer

Manager

• Lead a team of Project Managers responsible for onboarding SMB, mid-market, and enterprise agencies across multiple agency management platforms
• Actively monitor the implementation portfolio, identify risks and deviations from expected progress
• Intervene directly with Project Managers and customers to maintain delivery momentum, protect timelines, and improve adoption outcomes
• Measure success in this role by portfolio health, milestone adherence, reduced implementation abandonment, improved post-go-live retention, and accelerated time-to-value
• Follow HHAeXchange’s hybrid work model, reporting to an office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week)

Manager, Provider Implementation

Learning and Development

• Create and deliver world-class educational content to customers.
• Design innovative learning solutions that drive product adoption, customer retention, and internal enablement efforts.
• Collaborate with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing.
• Develop and implement assessments to measure learning effectiveness.
• Coach and mentor others in adult learning concepts and design principles.
• Increase product and feature adoption and customer retention through educational experiences.

Senior Instructional Designer

Implementation Specialist

• Lead end-to-end Payroll implementations for new and expansion customers, serving as the accountable delivery owner through go-live.
• Define and manage implementation plans, sequencing, milestones, and customer responsibilities to ensure successful activation.
• Facilitate customer discovery sessions to gather requirements, translate business needs into system configuration strategy, and align on execution timelines.
• Coordinate and manage onboarding activities with Payroll partner Salsa, ensuring alignment across all parties and resolving cross-functional dependencies.
• Oversee configuration strategy and validation processes within the platform to ensure accuracy, compliance, and operational readiness prior to go-live.
• Exercise independent judgment to identify delivery risks, adjust project plans, and implement corrective actions to maintain timeline and quality standards.
• Drive structured testing, readiness validation, and activation planning to ensure smooth transition to live Payroll operations.
• Serve as the primary escalation point for Payroll implementation challenges, proactively resolving issues that may impact customer activation or revenue realization.
• Analyze implementation performance trends and recommend strategic improvements to increase efficiency, reduce cycle time, and enhance customer outcomes.
• Partner cross-functionally with Implementation, Sales, Product, Customer Success, and Operations to align expectations, clarify scope, and protect delivery integrity.
• Contribute to refinement of Payroll implementation methodologies and recommend enhancements to leadership based on observed execution patterns.
• Deliver against defined KPIs related to turnaround time, activation success, delivery quality, and customer adoption.

Payroll Implementation Specialist

• Design, build, and maintain high‑performance mobile applications adhering to healthcare security and accessibility standards.
• Own features from concept to release, including design, development, testing, optimization, and regulatory compliance (HIPAA, WCAG).
• Partner with Product, Design, Backend, and QA teams to deliver functional, accessible, and visually polished applications.
• Enforce platform best practices through code reviews, performance optimization, and resolution of bottlenecks and memory or concurrency issues.
• Implement automated testing (unit, UI, integration) and debug complex issues across devices, OS versions, and form factors.
• Own mobile deployment pipelines, leveraging Fastlane and CI/CD workflows to automate testing and distribution.
• Use tools such as CursorAI and GitHub Copilot to improve development velocity and quality.
• Build and maintain secure solutions for sensitive patient data, supporting audits.
• Mentor engineers and drive continuous improvement.

Senior Mobile Software Engineer, iOS

Android Engineer

• Design, build, and maintain high‑performance mobile applications adhering to healthcare security and accessibility standards.
• Own features from concept to release, including design, development, testing, optimization, and regulatory compliance (HIPAA, WCAG).
• Partner with Product, Design, Backend, and QA teams to deliver functional, accessible, and visually polished applications.
• Enforce platform best practices through code reviews, performance optimization, and resolution of bottlenecks and memory or concurrency issues.
• Implement automated testing (unit, UI, integration) and debug complex issues across devices, OS versions, and form factors.
• Own mobile deployment pipelines, leveraging Fastlane and CI/CD workflows to automate testing and distribution.
• Use tools such as CursorAI and GitHub Copilot to improve development velocity and quality.
• Build and maintain secure solutions for sensitive patient data, supporting audits and compliance.
• Mentor engineers, champion mobile best practices, and drive continuous improvement.
• Estimate effort, manage timelines, and ensure high‑quality releases.

Senior Mobile Software Engineer, Android

Project Manager

• Lead a high volume of new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities.
• Build strong relationships with customers, serving as a leader and trusted advisor.
• Establish project teams and develop and execute project management best practices.
• Facilitate product training and configuration sessions for customers.
• Regularly communicate customer product and process feedback to Team Lead to improve and resolve system performance and configuration issues.
• Complete administrative responsibilities including Salesforce account documentation and calendar management.

Commercial Project Manager

Financial Planning and Analysis

• Become embedded with key leaders across the company, establish trust and quickly understand the business, economics and metrics
• Develop and maintain complex financial models to support business decision-making. Utilize advanced Excel skills to analyze financial data and generate insightful reports
• Work closely with various departments to understand operational complexities and translate them into financial drivers. Provide actionable insights that connect operational activities with financial outcomes
• Design, prepare, and automate periodic dashboards / reports of operating results, trends and metrics for leadership and executive team
• Support as needed standard SaaS metrics, including customer acquisition cost (CAC), customer lifetime value (LTV). Provide detailed analysis and recommendations based on these metrics
• Identify and solve financial and operational problems by developing innovative solutions. Proactively seek out opportunities to improve financial processes and drive efficiency
• Own assigned portions of the budgeting and forecasting processes, ensuring accuracy and alignment with company goals. Collaborate with business leaders to develop realistic and achievable financial plans
• Be proactive in performing financial analysis to support strategic initiatives and business planning. Provide insights and recommendations to senior management based on financial performance and market trends

Senior FP&A Analyst

Billing Specialist

• Manage a team of Billing Specialists
• Generate and submit claims to insurance companies, government programs, and other payers
• Utilize agency management software for billing tasks
• Record and post payments received
• Monitor and follow up on unpaid claims
• Serve as a revenue cycle subject matter expert
• Develop and update team training documentation
• Collaborate with other operational and product teams
• Drive customer satisfaction and retention through strategic engagement

Billing Supervisor

• Generate and submit claims to insurance companies, government programs, and other payers for services provided to patients.
• Utilize agency management software to accomplish billing tasks efficiently.
• Record and post payments received from insurance companies, patients and other sources to the appropriate patient accounts in the billing system.
• Monitor and follow-up on unpaid claims, rejections/denials, and any outstanding balances to ensure timely collections.
• Research and resolve billing discrepancies or denial to facilitate reimbursement.
• Collaborate with payers to address claim disputes.
• Understanding the processes and requirements related to exchanging health care information with Home Health Agencies, including compliance with regulations and standards.
• Performing regular reconciliation of accounts receivable records with payments received to identify and resolve discrepancies.
• Collaborating with other departments and agencies to resolve billing and payment issues and improve processes.
• Generating reports on billing and AR performance, including key metrics and KPIs.
• Effective communication with team members and management.
• Obtain and maintain an understanding of customers’ objectives and goals.

Customer Success Manager

• Own and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion.
• Develop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions.
• Proactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products.
• Drive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.
• Confidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making.
• While not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences.
• Leverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes.
• Serve as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience.
• Utilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health.

Customer Success Manager – Mid-Market

Product Manager

• Drive the vision, roadmap, design, implementation, and ongoing improvement of our next generation home care agency management product (care delivery, billing, caregiver engagement, etc.)
• Lead a cross-functional working team that spans product, design, and engineering
• Conduct market and user research to understand and prioritize needs, frequently engaging with customers
• Collaborate with designers, engineers, and product leadership to deliver new features and experiences that delight users
• Stay ahead of emerging trends and dynamics, integrating market knowledge and customer needs to build great solutions
• Inform product packaging and pricing analyses and decisions
• Facilitate working sessions to surface and address challenges and opportunities, developing tactical plans to improve offerings both near and long term
• Measure, track, and communicate product performance and customer feedback to stakeholders, providing insights and recommendations for future development. Develop creative strategies and campaigns to drive increased adoption and customer value over time.

Senior Product Manager

Program Manager

• Develop, manage, coordinate, and drive program plans for successful product development, and large strategic projects, in collaboration with cross-functional teams
• Viewed as the cross-functional development partner you will facilitate technical discussions and be a thought leader during product reviews and be responsible for designing and executing process which facilitates product-related goal setting, decision making and business impact.
• Develop and manage end-to-end project plans and ensure on-time delivery.
• Track program performance with key metrics and communicate program status to stakeholders, with accountability to drive timelines, deliverables, issues, risks, and dependencies
• Develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of large company initiatives
• Partner with project sponsors to define and manage scope, assumptions, and constraints to ensure projects are aligned with business goals and strategies
• Perform risk and change management on all projects
• Responsible for proactive oversight of change management processes to communicate and reset expectations to project scope, schedule, and cost baselines
• Drive adoption of product management tools and consistent practices