HHAeXchange

Full-stack Engineer

• Participate in Business Requirement Designing and Solution Designing workshops
• Analyze and document business and technical requirements
• Design system architecture to implement technical requirements
• Prepare Detailed Design Specifications (DDS)
• Support and drive software applications development through cross-team coordination
• Monitor software applications in production environments

Senior Software Engineer

Account Executive

• Responsible for driving new business logos, while meeting or exceeding monthly revenue quotas
• Ability to lead all aspects of the sales cycle including prospecting, sales, qualification, discovery, online software demonstration, negotiation, and close
• Maintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metrics
• Lead discovery calls and demos to understand the business challenges and goals of potential customers
• Work cross-functionally and collaboratively with related departments (Sales Enablement, Marketing, Implementation, Customer Success, etc.)
• Provide insightful feedback from prospect conversations to product, sales, and marketing leadership
• Demonstrate a consistent attention to detail in accurate sales forecasting
• Drive sales with a solution-oriented, consultative approach

SMB Account Executive

Sales

• Develop and execute comprehensive business strategies to expand HHAeXchange's presence within the payer and public sector markets (specifically State Medicaid Agencies and Medicaid Managed Care Plans).
• Identify and prioritize opportunities for growth, market penetration, and revenue optimization.
• Partners with CFO to sustain pricing strategy in the different markets we serve and educates all stakeholders on emerging trends and strategy.
• Collaborate with cross-functional teams to align product offerings with market demands from an enterprise perspective.
• Convert business from services to SaaS pricing, delivery and support model.
• In partnership with FP&A, develop, enhance, and validate financial models.
• Implement a benchmarking and competitive analysis review against the payer operating plan and results.
• Identify operational deficiencies impacting revenue generation and partner with leaders to develop and execute plans to remedy, quickly.
• Lead the sales team in driving new business acquisition and achieving revenue targets.
• Develop and execute effective sales strategies to attract and onboard clients.
• Foster relationships with key decision makers within payer organizations.
• Manage and mentor a high-performing team of sales professionals.
• Foster a collaborative and innovative team culture that encourages growth and success.
• In partnership with human resources, attract and hire key talent.
• Stay informed about industry trends, regulatory changes, and competitive landscape in Medicaid and Medicare.
• Represent HHAeXchange at industry events, conferences, and forums.

SVP, Payer & Public Sector Sales

Operations

• Support and assist Operations Analysts with recurring technical tasks (e.g., sFTP setup, integration script execution, data updates).
• Monitor system activity, logs, and dashboards to detect trends, anomalies, and emerging issues.
• Support root cause analysis (RCA) and lead post-incident reviews and business-impact analysis; translate findings into actionable remediation plans.
• Maintain a problem register and provide regular reporting on issue status and business impact.
• Identify and support the implementation of AI-driven tools and technologies to enhance operational efficiency and issue detection.
• Partner with cross-functional teams to implement corrective and long-term solutions that address root causes of failures and improve process reliability.
• Identify and operationalize automation opportunities to reduce manual workload and improve consistency.
• Develop and optimize monitoring tools and dashboards to improve signal detection, reduce alert noise, and enhance issue detection through continuous tuning.
• Maintain and enhance documentation for technical processes, runbooks, and standard operating procedures.

Operations Engineer

Attorney

• Prepare, draft, and review legal, regulatory, and operational documents, including customer and vendor contracts, regulatory filings, reports, and insurance applications
• Manage contract lifecycle, including contract tracking, renewal, and compliance tracking
• Implement and manage legal tech solutions
• Maintain and organize corporate records, legal documents, records, and files
• Coordinate dispute-related processes, including litigation holds and subpoena responses
• Collaborate with attorneys on various legal projects and initiatives
• Recommend process improvements to reduce legal risk
• Develop strategies to streamline legal operations
• Manage administration of outside counsel and external legal spend
• Assist on special projects
• Report to General Counsel

Legal and Contract Specialist

Customer Success Manager

• Build and maintain relationships with clients, serving as primary point of contact for day-to-day operational items
• Ensure client retention through delivery of exceptional service and support
• Assist with challenging client requests or issue escalations and work with teams to mitigate system issues
• Uncover business needs, pain points, and challenges and understand client organizational landscape
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Partner cross-functionally with product to provide feedback and ensure continued client success
• Maintain weekly communication and document client health in status reports and quarterly reviews
• Regularly travel to client sites, conferences, and industry events to represent the company
• Lead tailored product demonstrations to show value of additional HHAeXchange solutions
• Remain updated on industry knowledge, risks, and opportunities and build product expertise
• Develop trusted advisor relationships with key accounts and offer on-site guidance as required
• Collaborate with sales team to identify and grow opportunities
• Address gaps in implementation, services, and support
• Manage KPIs to drive customer satisfaction including support metrics and ticket volumes

Paralegal

• Prepare, draft, and review legal, regulatory, and operational documents, including customer and vendor contracts, regulatory filings, reports, and insurance applications.
• Assist with management of contract lifecycle, including contract tracking, renewal, and expiration.
• Maintain and organize legal documents, records, and files.
• Support the maintenance of corporate records, including shareholder records, board meeting minutes, and corporate resolutions.
• Assist in coordinating and preparing materials for board meetings and annual shareholder meetings.
• Collaborate with attorneys on various legal projects and initiatives.
• Assist with managing outside counsel and external legal spend.
• Provide assistance on special projects.
• Report to General Counsel and perform other duties as assigned.
• Hybrid role requiring onsite presence at an HHAeXchange office a minimum of two days per week.

Corporate Paralegal

Product Manager

• Define and drive the platform ecosystem strategy, ensuring extensibility, scalability, and architectural integrity.
• Lead initiatives to structure raw data pipelines and establish a scalable analytics layer that supports advanced reporting, compliance, and predictive insights.
• Drive applied AI/ML use cases such as scheduling optimization, fraud/waste/abuse detection, and caregiver retention, ensuring measurable business and clinical impact.
• Define the API vision and strategy, enabling third-party integrations and creating a marketplace that fosters interoperability with payer, provider, and partner systems.
• Own core platform services such as Single Sign-On (SSO), user management, and other foundational capabilities that create a seamless experience across the ecosystem.
• Continuously evaluate emerging technologies, standards, and best practices to inform platform evolution and keep HHAeXchange at the forefront of healthcare interoperability.
• Deliver robust, reusable APIs to power customer and partner connections.
• Build and deploy intelligent AI/ML services embedded in workflows.
• Ensure the platform can rapidly adapt to new market, regulatory, and customer requirements through an extensible architecture.
• Create technical and business pathways for seamless data exchange across payers, providers, and ecosystem partners.
• Lead critical customer-facing projects, such as state healthcare system migrations and new software implementations.
• Serve as a product engineering point of contact for state representatives, agency providers, and payer organizations.
• Build and maintain strong relationships with key stakeholders to ensure successful delivery and adoption of our platform.
• Partner closely with engineering leadership to ensure alignment on platform architecture and execution.
• Manage and collaborate with product engineering teams to ensure timely development of features and solutions.
• Define clear, actionable product requirements that guide the development process and resolve cross-departmental conflicts.
• Identify and foster key partnerships with third-party vendors, ensuring seamless integrations and value-added solutions.
• Develop and maintain these partnerships to support the broader goals of the platform and drive new growth opportunities.

Principal Product Manager – Platform Ecosystem

Manager

• Team Leadership & Talent Development: Manage, coach, and develop a team of Solutions Analysts across both implementation and support functions. Provide clear direction, set performance goals, conduct regular feedback sessions, and ensure alignment with team charters and individual strengths. Cultivate a culture of ownership, transparency, knowledge sharing, and professional growth.
• Operational Oversight & Workflow Management: Oversee the end-to-end execution of integration configuration, validation, and maintenance across a high volume of incoming requests and projects, ensuring timely, accurate, and scalable delivery. New Implementations: Ensure successful setup and deployment of payer and provider configurations aligned to go-live timelines. Maintenance & Optimization: Ensure responsive, SLA-compliant support for ongoing integration issues, updates, and enhancements. Drive the adoption of standardized intake and triage workflows, enforce documentation standards, and promote process adherence across the team. Partner with the Business Operations team to evaluate and implement tooling improvements, including enhancements to ticketing systems (e.g., Salesforce, Jira) and workflow automation opportunities. Coordinate structured hand-offs to technical production support teams post-implementation or resolution to ensure continuous service quality, solution ownership, and long-term system stability. Ensure production support teams are equipped with the necessary context, documentation, and access to maintain and monitor implemented solutions effectively.
• Strategic Execution & Continuous Improvement: Support the successful execution of the RCSD transformation strategy, including team restructuring, workflow redesign, and role clarity. Identify and address process inefficiencies, knowledge gaps, and manual workarounds through SOP development, automation, and upskilling. Use data to proactively monitor team performance, identify trends or gaps, and lead root cause analysis and mitigation planning.
• Cross-Functional Collaboration & Communication: Serve as a key point of contact and escalation across the RCSO portfolio; ensure requests are well-documented, triaged appropriately, and delivered efficiently. Collaborate with Product, Engineering, Implementation, Client Success, the Operations Command Center (OCC), and other internal stakeholders to ensure alignment, visibility, and coordination. Support development and delivery of internal and external communications, including SOPs, integration timelines, post-integration notifications, and issue resolution updates.

Manager, Revenue Cycle Solutions Delivery

• Hands-on Development: Contribute directly to the development of key platform features and components as an individual contributor, ensuring alignment with overall project goals.
• Leadership in Design: Lead the end-to-end design and development of advanced healthcare software systems, ensuring they are scalable, reliable, secure, and high-performing.
• Architect Healthcare Solutions: Design and implement solutions for healthcare transaction processing that comply with industry standards, including EDI, HL7, and FHIR.
• Team Enablement and Prioritization: Clearly communicate priorities and expectations to the team, ensuring they have the support and resources to complete their work effectively.
• Quality Ownership: Take full ownership of the quality of all team-delivered features, ensuring they meet both functional and non-functional requirements with well-thought-out designs.
• Drive Architectural Innovation: Identify gaps or areas for improvement in existing patterns. Promote a culture of experimentation and innovation by encouraging theexploration of new technologies, tools, and methodologies that can drive competitive advantages.
• Stakeholder Engagement: Act as the primary technical liaison for executive stakeholders, ensuring clear communication and alignment between engineering and business strategies.
• Risk Management: Identify potential technical risks early in the development lifecycle and implement strategies to mitigate them, ensuring that projects remain on track and within scope.
• Cross-Functional Collaboration: Partner with Product Managers, Product Owners, and other stakeholders to define project scope, assess feasibility, and translate business needs into robust technical solutions.
• Technical Mentorship: Act as a senior technical resource, providing guidance, mentorship, and leadership to engineering teams, cultivating a culture of innovation, accountability, and excellence.
• Stay Ahead of Industry Trends: Continuously monitor emerging healthcare technologies and trends, recommending cutting-edge solutions to maintain a competitive edge.
• Other duties as assigned by supervisor or HHAeXchange leader.

Principal Software Engineer, Ruby on Rails

• Build advanced/cutting edge solutions into the home care agency management workflow
• Develop services for back-end and interoperability support across disparate application environments
• Architect solutions and work with a team of fellow engineers to make them come to life
• Design, implement, and maintain APIs and microservices to support robust, scalable functionality and interoperability with other platforms (e.g. SharePoint, NetSmart, HL7, FHIR)
• Support and improve existing services, advancing the application security and capabilities
• Promote a culture of curiosity and problem-solving in the workplace
• Assess incoming work requirements for level of effort and successfully manage timelines for successful, on-time deployments
• Collaborate closely with fellow developers, product managers, designers and other stakeholders to understand software requirements and achieve team goals
• Build secure health-data solutions, participate in security audits and remediations
• Conduct code reviews, providing feedback to improve team efficiency and maintain quality coding standards
• Mentor fellow software engineers, fostering a culture of collaboration, accountability, and technical excellence
• Write and maintain unit and integration tests to ensure consistent software quality

Analyst

• HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
• The Senior Provider Implementation Analyst will work with the implementation team to lead new clients through the implementation of the software. They will be responsible for working with configuration requirements and maintaining a subject matter expertise in the application and implementation process. Applicants should have some background in HCBS software, customer service, project management/analytics, or software implementation.
• This position will operate with a relatively high degree of autonomy, so it will require the applicant to be detail-oriented, process-minded, and able to manage time efficiently while handling multiple projects. As we are a growing company, there is a significant opportunity for advancement in this role. We are hiring for an immediate start.
• This is a hybrid position. Team members located in Minneapolis, New York City, or Washington D.C. are expected to work onsite two days per week to support collaboration and engagement.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Senior Implementation Analyst, Self-Direction

Revenue Operations

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Manager, Revenue Operations to join our team. This role offers the opportunity to address complex challenges, design scalable processes, and drive operational excellence across our go-to-market (GTM) strategy. This role will be dedicated to partnering with our Customer Success organization.
 
This is a hybrid position that requires candidates to be in-office 2x weekly at our HQ location in New York City.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Revenue Operations Manager

Business Analyst

• HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. This is a high-impact, high-visibility role with a strong growth path toward product & process ownership.
• HHAeXchange is seeking a Business Analyst, GTM Systems to support the strategic evolution of our go-to-market technology stack, with Salesforce at its core. Sitting within the GTM Systems team, this cross-functional role will support four product owners aligned to key stages of the customer lifecycle: Customer Operations, Customer Transactions, Sales Efficiency, and Marketing Operations.
• This individual will help translate business needs into clear, actionable requirements, manage day-to-day enhancements, support data quality initiatives, and act as a connective layer between product owners and technical delivery.
• Core Philosophy & Mission: Empower internal teams with a well-orchestrated, insight-driven GTM tech stack. Shift from reactive system support to strategic solution design. Treat internal stakeholders as customers and prioritize velocity, usability, and impact in every project
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Business Analyst, GTM Systems

QA Automation Engineer

• HHAeXchange is the leading technology platform for home and community-based care.\n• Founded in 2008, HHAeXchange aims to create a comprehensive end-to-end homecare solution.\n• The company connects patients, personal care providers, managed care organizations, and states.\n• Seeks an experienced AI Software Engineer to join the Enterprise Applications Team, reporting to the Senior Director of IT and Enterprise Applications.\n• Role is to design, develop, and deploy AI and GenAI solutions across corporate applications and enterprise platforms.\n• Objective is to accelerate optimization of business processes by building AI agents and enterprise automations across functions.\n• Role will identify, prototype, deploy and scale AI technologies to drive efficiencies.\n• Ideal candidate has strong software engineering experience and hands-on expertise with modern generative AI models (ChatGPT, Claude, AWS Bedrock, etc.).\n• Ability to bridge the gap between business needs and technical solutions and collaborate with leadership.

AI & Automation Engineer

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As an Associate Account Executive at HHAeXchange, you will be responsible for generating and closing new business within your assigned territory selling to homecare agency owners, executives, and administrators.
By combining a consultative approach with a GAP-focused sale, you will gain the insight needed to align your prospect’s business problems and challenges with the value of HHAeXchange. We are a pain killer, not a vitamin. With significant state and federal changes affecting homecare agencies nationwide, you will leverage these tailwinds to educate prospects on what they need to do to comply, and why and how HHAeXchange provides them with the solutions they need to thrive.

This is a hybrid position, 3x a week in-office at our New York City office location.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.