Payroll Implementation Specialist

HHAeXchange

Payroll Implementation Specialist leading onboarding for new customers and expansions at HHAeXchange. Managing project scope and ensuring successful activations in a hybrid work environment.

Posted 6/2/2026full-timeBloomington • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end Payroll implementations for new and expansion customers, serving as the accountable delivery owner through go-live.
Define and manage implementation plans, sequencing, milestones, and customer responsibilities to ensure successful activation.
Facilitate customer discovery sessions to gather requirements, translate business needs into system configuration strategy, and align on execution timelines.
Coordinate and manage onboarding activities with Payroll partner Salsa, ensuring alignment across all parties and resolving cross-functional dependencies.
Oversee configuration strategy and validation processes within the platform to ensure accuracy, compliance, and operational readiness prior to go-live.
Exercise independent judgment to identify delivery risks, adjust project plans, and implement corrective actions to maintain timeline and quality standards.
Drive structured testing, readiness validation, and activation planning to ensure smooth transition to live Payroll operations.
Serve as the primary escalation point for Payroll implementation challenges, proactively resolving issues that may impact customer activation or revenue realization.
Analyze implementation performance trends and recommend strategic improvements to increase efficiency, reduce cycle time, and enhance customer outcomes.
Partner cross-functionally with Implementation, Sales, Product, Customer Success, and Operations to align expectations, clarify scope, and protect delivery integrity.
Contribute to refinement of Payroll implementation methodologies and recommend enhancements to leadership based on observed execution patterns.
Deliver against defined KPIs related to turnaround time, activation success, delivery quality, and customer adoption.

Requirements

What you’ll need

Bachelor’s degree required or equivalent relevant experience.
5–8+ years of experience in implementation, project management, payroll services, or customer-facing delivery roles.
Demonstrated experience independently leading complex customer implementations or onboarding engagements.
Experience coordinating with third-party partners or vendors in a structured delivery environment.
Experience in SaaS or technology-enabled service environments preferred.
Strong project management capabilities, including planning, sequencing, milestone tracking, and risk mitigation.
Ability to exercise independent judgment in resolving delivery challenges and adjusting execution plans.
Strong stakeholder management skills with the ability to influence customers and internal partners.
Analytical problem-solving ability with a data-driven, operational mindset.
Ability to manage multiple concurrent implementations with accountability for outcomes.
Clear written and verbal communication skills appropriate for customer-facing leadership.
Experience with Payroll platforms, HR/payroll technology, or financial operations preferred.
Ability to operate autonomously within defined governance structures while escalating appropriately.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.

Benefits

Comp & perks

Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementimplementationpayroll servicescustomer onboardingrisk mitigationdata analysisSaaSHR technologyfinancial operationsKPI management

Soft Skills

stakeholder managementindependent judgmentanalytical problem-solvingclear communicationinfluencing skillsorganizational skillscross-functional collaborationcustomer-facing leadershipadaptabilityautonomy

Certifications

Bachelor's degree