Senior Manager, Provider Implementation

HHAeXchange

Senior Manager at HHAeXchange leading SaaS implementation for home and community-based care solutions. Focusing on team development, project management, and operational automation.

Posted 7/15/2026full-timeGreater Minneapolis-St. Paul Area • Minnesota • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing SaaS implementation projects, ensuring accountability for measurable outcomes while leading and developing teams of Project Managers. Proficient in leveraging AI and automation to enhance operational workflows and drive cross-functional collaboration.

Highest-signal resume keywords

SaaS Implementation ManagementProject Management Team LeadershipCross-Functional CollaborationAI and Automation UtilizationPerformance Management and Coaching

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementImplementation Process DevelopmentChange ManagementPerformance AccountabilityCustomer Delivery Management

Soft Skills

Coaching and MentoringProblem SolvingCommunicationLeadershipCollaboration

Tools & Technologies

AI ToolsAutomation Software

Industry Keywords

SaaSHealthcare SoftwareHomecare SoftwareCustomer EngagementImplementation Playbooks

About the role

Key responsibilities & impact

Maintain real-time awareness of the full implementation portfolio
Proactively identify early indicators of delay, risk, or customer disengagement
Intervene directly in customer engagements when projects deviate from milestone windows
Require concrete corrective action plans from Project Managers and verify execution
Distinguish between agreement and follow-through
Escalate and resolve systemic blockers before they materially impact timelines or customer outcomes
Hold Project Managers to measurable outcomes: milestone adherence, activity quality, customer responsiveness, and forward progress
Conduct frequent execution reviews focused on actions taken and results produced
Identify underperformance early and coach, redirect, or course-correct with urgency and specificity
Design and maintain implementation playbooks and operating frameworks that can absorb new markets, new customer segments, and new product features without disrupting in-flight work
Drive cross-functional collaboration with Product, Operations, and Client Success to implement structural fixes
Leverage AI and automation to monitor implementation health signals, surface risk, and recommend next-best actions
Own implementation outcomes through transition to Client Success
Partner cross-functionally to remove systemic barriers to speed-to-value
Serve as the senior escalation point for at-risk implementations
Lead and develop a team of Project Managers across platforms

Requirements

What you’ll need

10+ years of experience in SaaS implementation, onboarding, or customer delivery
5+ years managing Project Managers or delivery teams in a SaaS environment — direct team management is required; experience leading an implementation team in SaaS is strongly preferred
Demonstrated experience managing high-volume, complex project portfolios across multiple customer segments
Proven track record of holding teams radically accountable to measurable outcomes — not activity
Demonstrated people leadership depth: structured coaching, direct performance management (including difficult conversations and formal action), and PM development as a deliberate practice
Experience building or scaling repeatable implementation processes in a high-growth environment
Demonstrated ability to manage through change: new markets, new product features, shifting priorities, without sacrificing delivery quality
Strong cross-functional collaboration skills; comfortable advocating for process and product changes at a senior level
Bachelor’s degree or equivalent experience
Strongly Preferred: Healthcare or homecare software experience
Strongly Preferred: Experience managing implementation teams specifically (not just participating in implementations)
Strongly Preferred: Hands-on use of AI or automation in operational or delivery workflows
Strongly Preferred: Experience leading teams through market expansion or platform launches
Strongly Preferred: Track record of improving retention or adoption outcomes through process-level interventions

Benefits

Comp & perks

Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs