Revenue Cycle Advisor

HHAeXchange

Revenue Cycle Advisor at HHAeXchange driving customer success and optimizing revenue cycle processes. Passionate about transforming healthcare for aging populations and those with disabilities.

Posted 6/29/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
Identify and recommend process enhancements to improve internal and external workflows.
Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.

Requirements

What you’ll need

5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
Proven experience in customer engagement and client relationship management.
Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.
Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
Detail-oriented with excellent written and oral communication skills.
Adaptive to change, with strong collaboration skills across cross-functional teams.
Must be an initiative-taker with a strong work ethic and integrity.

Benefits

Comp & perks

Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BillingDenial ManagementElectronic Transaction FormatsPayer Portal NavigationPerformance Reporting

Soft Skills

Problem SolvingDetail-OrientedWritten CommunicationOral CommunicationCollaboration