Heritage Landscape Supply Group, Inc.

Director

• Own enterprise customer profitability governance across supported business units.
• Identify customers with margin leakage, declining profitability, unfavorable product mix, excessive discounts, unrecovered freight, high service burden, or weak realized margin.
• Develop standard customer profitability reviews by customer, branch, region, business unit, segment, and product family.
• Partner with sales, national accounts, finance, and business leaders to create action plans for underperforming customers.
• Evaluate customer profitability using full deal economics, including price, cost, rebates, freight, delivery, returns, payment terms, service levels, and branch support requirements.
• Establish clear standards for customer-level margin targets, exception review, price agreement hygiene, and profitability improvement actions.
• Track customer profitability actions from identification through execution and realized margin impact.
• Lead the enterprise Deal Desk for large, complex, strategic, or exception-based customer pricing decisions.
• Own deal desk intake, review, approval workflow, escalation process, documentation standards, and service-level expectations.
• Govern reviews for below-floor pricing, strategic account exceptions, large customer-specific pricing agreements, multi-branch deals, long-term price commitments, freight exceptions, and high-risk competitive matches.
• Ensure deals are evaluated based on full economics, not only invoice gross margin.
• Help sales teams improve deal structure through conditional approvals, volume commitments, SKU scope limits, freight recovery, expiration dates, payment terms, mix requirements, or vendor support.
• Ensure approved deals include clear rationale, financial impact, approval authority, effective date, expiration date, and review cadence.
• Track deal desk performance, including margin saved, approval rate, turnaround time, escalations, and post-approval compliance.
• Provide dedicated pricing support for national and strategic accounts.
• Partner with national account leadership on pricing strategy, renewals, customer profitability, price increase execution, and exception governance.

Senior Director, Customer Profitability, Deal Desk, Rebates

Customer Support

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery
• Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace

Customer Service Associate

Account Manager

• Drive sales growth and strengthen customer relationships within an assigned market.
• Maximize revenue from existing accounts while generating new business.
• Engage with customers, vendors, and branch operations.
• Partner with internal and external stakeholders to deliver excellent service.
• Achieve sales goals and enhance market competitiveness.
• Expand and retain the customer base by building long-term relationships.
• Develop and execute territory and annual sales plans to exceed revenue targets.
• Maintain high levels of customer satisfaction through proactive engagement.
• Promote product offerings and stay current on industry innovations.
• Plan and execute vendor programs and promotions to increase sales.
• Support branch operations to ensure efficient processes and customer service.
• Provide performance reporting and insights to sales leadership.
• Leverage data, business reviews, and digital tools to optimize sales performance.
• Represent the company at industry events and trade shows.

Territory Manager

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.

Manager

• Establish and cultivate new and existing customer relationships
• Develop new business opportunities in local Landscape/Hardscape/Irrigation industry
• Collaborate with our inside sales support team and vendors to promote products and services
• Learning and promoting new products
• Working with vendors on sales promotions and programs in the marketplace
• Create and execute a detailed annual sales plan

Territory Landscape Manager

• Establish and cultivate new and existing customer relationships
• Develop new business opportunities in the local landscape industry market
• Collaborate with our inside sales support team and vendors to promote products and services
• Learning and promoting new products
• Working with vendors on sales promotions and programs in the marketplace
• Create and execute a detailed annual sales plan

Sales

• Entering orders at the point of sale using the company computer system
• Interacting with customers over the phone, via email, and in-person
• Greet customers with a friendly attitude
• Basic computer and phone skills
• Communicate to customers the correct product for their application
• Communicate to customers how the material is priced and sold
• Create Sales Orders
• Create Quotes to estimate the cost of projects, quantities of material needed from customer measurements
• Clear communication between manager, employees, and clients
• Being honest, courteous, and respectful to customers & employees at all times
• Maintain and assist to keep a clean work environment
• Learn basic knowledge of products available to customers
• Inform management of products/special order material customers need
• Assist with Inventory Cycle Counts
• Other related duties as assigned

Senior Director, Customer Profitability, Deal Desk, Rebates

Customer Service Associate

Territory Manager

Customer Service Associate

Territory Landscape Manager

Territory Manager

Sales Associate