HealthEdge

Full-stack Engineer

• Collaborate with a team of developers and business analysts to develop new products and enhance existing systems.
• Develop software according to given requirements and technical specifications.
• Work with WebAPI and JSON.
• Engage in database development, including SQL scripts, stored procedures, functions, and triggers.
• Create user interfaces and client displays.
• Design and develop complex application features.
• Produce well-organized, optimized, and documented source code.
• Debug existing source code and refine feature sets.
• Contribute to technical design documentation.
• Build and execute unit test cases to ensure code quality.
• Test the product in controlled, real situations before deployment.
• Innovate and develop high-value technology solutions to streamline processes.
• Coordinate with other developers and cross-functional teams.
• Work independently when required.
• Maintain attention to detail and ensure tasks are carried out to the highest standard.

Software Developer

Product Manager

• Own Platform Strategy Execution
• Define and maintain a coherent product strategy across the platform portfolio.
• Translate senior leadership direction into actionable platform roadmaps.
• Identify cross-product leverage opportunities.
• Drive Delivery Across Concurrent Workstreams
• Maintain a prioritized, execution-ready product backlog.
• Run or oversee sprint ceremonies across platform engineering teams.
• Manage cross-team dependencies proactively.
• Track delivery against committed milestones.
• Lead AI Platform Product Development
• Own the product vision and delivery roadmap for HealthEdge's AI platform capabilities.
• Partner with engineering to establish reusable AI services.
• Support Large-Scale Implementation Programs
• Serve as the platform product representative on large-scale implementation engagements.
• Influence Across the Organization

Principal Product Manager

Marketing

• Use marketing tools to clean, enrich, and standardize account and contact data
• Remove outdated or inactive contacts from account lists
• Support the marketing operations team with basic campaign process setup
• Assist the demand generation team with campaign workflow tasks
• Help with the transition from Uberflip to PathFactory by organizing and validating content
• Add new contacts into Salesloft to support the business development team
• Assist with cleaning and updating contact lists used for outreach
• Contribute to ongoing account-focused marketing programs by helping with data updates, content organization, and coordination tasks

Marketing Intern

Machine Learning Engineer

• Design, build, and ship AI agents and automation that solve real problems across HealthEdge's engineering, product, and delivery organizations
• Develop and implement AI Agents and automation to accelerate internal engineering workflows
• Partner with software engineers to integrate AI into the company's existing software infrastructure
• Collaborate with product managers, implementation consultants, and business operations teams to identify pain points and scope solutions
• Stay current with advancements in LLMs and healthcare technology and apply new knowledge to contribute ideas for innovation
• Optimize AI systems for accuracy, latency, cost, and safety
• Maintain clear documentation of model development processes, methodologies, and results

• Ensure compliance and conformance with Section 508 and WCAG standards across the HealthEdge suite of B2B SaaS healthcare products
• Work as part of an agile team to implement new features according to the requirements while adhering to the best coding development standards.
• Conduct detailed designs and lead design whiteboarding and creation of solution architecture.
• Lead in work-breakdown of tasks.
• Lead peer reviews of design and code.
• Coordinate release management and bug triaging.
• Lead technical discussions with HealthEdge customers to find the best possible solutions.
• Conduct bug fixing, implement configuration migration processes, and other UAT readiness technical tasks.
• Perform data loads for UAT readiness and during UAT as requested by the UAT plan.
• Support resolution of UAT identified issues and their triage.
• Contribute to authoring the Implementation Operational Information and companion spreadsheet for feeds.
• Perform configuration migration processes and other PROD readiness technical tasks.
• Perform data loads for PROD readiness.
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.

Software Engineer, Accessibility Specialist

Customer Success Manager

• Act as the single point of contact for day-to-day account oversight and relationship management
• Oversee production activities for HealthEdge’s customers
• Efficiently handle product and service-related inquiries
• Understand and creatively solve customer requests
• Collaborate with Product, Engineering, and Technical Support teams
• Manage escalations and ensure resolutions
• Oversee account operational metrics and reporting
• Conduct regular communications with customer influencers
• Advocate for the customer within HealthEdge

Director

• Define and own the enterprise application strategy and multi-year roadmap across HRIS, CRM, ERP, Work Management/ITSM platforms, and Tier 2 tools
• Align platform investments and initiatives to business priorities in partnership with functional leaders and Corporate IT management
• Evaluate emerging technologies to identify opportunities that drive efficiency, scalability, and competitive advantage
• Lead business case development for new platform investments, expansions, and consolidations – including executive-level presentations and ROI framing
• Serve as the primary IT relationship owner for HR, Finance, Sales, and Operations senior leadership
• Translate complex business needs into technology strategies and actionable roadmap items
• Facilitate alignment across business units on shared platform decisions, prioritization, and change impacts
• Represent Business Technology in cross-functional leadership forums and steering committees
• Lead, develop, and support the managers and their respective teams
• Own the hiring roadmap for the Business Technology function
• Directly manage business applications analysts on an interim basis until all managers are onboard
• Set team direction, establish performance expectations, and build a culture of accountability, collaboration, and continuous improvement
• Partner with the Senior Director on org design, capacity planning, and talent strategy
• Own strategic vendor relationships for core platforms, including executive escalation, roadmap alignment, and commercial negotiations
• Coach managers on stakeholder management, vendor oversight, and team development
• Oversee contract renewals, licensing optimization, and vendor performance management across the application portfolio
• Evaluate and manage implementation partners and system integrators
• Establish and enforce governance frameworks for application change management, release management, and platform standards
• Oversee the intake and prioritization process for application enhancements and projects across the portfolio
• Drive delivery of major programs – including integrations, implementations, and merger-related application consolidations – in partnership with cross-functional teams
• Work with the GRC team to ensure application environments meet audit, compliance, and regulatory requirements (e.g., SOX, HIPAA)

Director, Business Technology

QA Engineer

• Manage a team of Quality Engineers.
• Define the technical strategy for automation tooling and infrastructure and work across Engineering to implement this.
• Collaborate with Dev in all aspects of the automation development process from requirement gathering through iterative develop-and-test cycles.
• Support continuous improvement processes, analyzing problems and recommending actions for effective resolution.
• Help coordinate technical leadership within Development, Quality, Operations and Release Management teams to enable effective automation.
• Be a change agent and drive a DevOps mindset of CI, CD and full automation within the product development teams.
• Enforce software engineering best practices and work with the Engineering Management team to forecast, plan, and drive team productivity.
• Influence and cultivate innovation within Engineering groups.
• Collaborate with global team of engineers across a number of regional development centers.
• Implement, collect, analyze and report team and project metrics which demonstrate business value and show continuous improvement.

Manager, Quality Engineering

Manager

• Oversee a portfolio of Agile Services projects, including supporting partner implementations, software upgrades, consulting, and premium production services for customers
• Establish policies to ensure consistently high service performance and evaluate customer feedback to develop quality improvement processes
• Lead, mentor, and manage a team of Service Delivery Managers
• Foster a collaborative and high-performance team environment through coaching, training and transparent feedback
• Conduct regular performance reviews and provide professional development opportunities
• Effectively balance people management responsibilities with individual contributors
• Coordinate with partners and stakeholders to support implementations and software upgrades
• Manage consulting and premium production services for customers
• Ensure SLAs and KPIs as defined in relevant contracts are met or exceeded
• Implement best practices and innovative solutions to enhance service delivery
• Build and maintain strong relationships with customers, partners, and internal stakeholders
• Communicate effectively with senior management and other departments to align goals and objectives
• Represent the Agile Services team in meetings and strategic planning sessions
• Monitor and report on key performance indicators (KPIs) and service metrics
• Ensure compliance with industry standards and regulatory requirements
• Manage budgets, resources, and timelines effectively

Manager, Agile Services

Data Scientist

• Analyze, clean, and visualize healthcare datasets
• Apply introductory data-science techniques
• Translate product and regulatory needs
• Solve real-world data challenges

Data Science Internship

Marketing Operations

• Assist in administering and optimizing the marketing technology stack, including CRM, marketing automation platforms, and analytics tools
• Monitor and maintain data quality across systems, ensuring accurate integrations between platforms
• Support the evaluation and testing of new marketing technologies, including AI-powered tools
• Build, maintain, and enhance dashboards, reports, and assist with presentations to track marketing KPIs
• Analyze campaign, customer, and engagement data from multiple sources using AI-powered analytics tools
• Evaluate and support the adoption of AI and automation tools including chatbots, predictive analytics, and generative AI
• Implement and maintain data quality procedures through regular cleansing, validation, enrichment protocols, and routine audits
• Establish and maintain data governance frameworks including standards, policies, naming conventions, segmentation strategies, and targeted audience lists
• Optimize lead scoring models, including AI-enhanced predictive scoring

Marketing Operations Analyst

Technical Program Manager

• Lead complex, cross-functional programs from inception to delivery, ensuring alignment with strategic engineering and business goals.
• Support and accelerate the development of platform teams and capabilities to enable scalable, efficient engineering and drive innovation.
• Develop and refine program management frameworks, processes, and tools to optimize collaboration, governance, and operational efficiency.
• Partner with engineering, architecture, security, product, design, GTM, and platform teams to drive prioritization, decision-making, and rapid execution.
• Define and manage program roadmaps, including schedules, milestones, dependencies, and critical paths.
• Provide clear, data-driven reporting and insights to leadership, leveraging analytics for informed decision-making.
• Identify and mitigate risks and blockers, ensuring smooth execution across teams and functions.
• Manage executive-level communications and expectations, ensuring transparency on program goals, progress, and challenges.
• Continuously improve engineering program management practices, helping the organization scale efficiently.

Senior Technical Program Manager

• Serve as the primary point of contact for multiple customers, managing day-to-day Agile Services delivery
• Build and maintain strong, long-term customer relationships through clear and proactive communication
• Proactively identify, track, and mitigate service delivery risks
• Plan and facilitate regular customer and internal meetings
• Produce and distribute regular delivery metrics and status updates
• Oversee the accuracy and timeliness of records in customer-facing ticketing and project management systems
• Manage contractual commitments around deliverables, scope, and billing

Service Delivery Manager

Project Manager

• Help build and maintain a functional partner product catalog organized by customer accounts
• Support documentation and mapping of partner product team workflows to improve clarity and efficiency
• Assist with administering partner surveys, collecting responses, and consolidating scores into clear summaries for project teams

Project Management Intern

• Identify quality issues and trends within the Appeals & Grievances (A&G) process
• Review and help refine existing quality-assessment processes
• Assist in developing remediation steps and solutions for the QA issues
• Create simple monitors or trackers to continuously track trends