Director, Business Operations Support Enablement

HealthEdge

Director of Business Operations Support managing operational excellence initiatives in BPaaS Claims operations. Leading cross-functional teams to deliver measurable process improvements and technology enhancements.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesLead💰 $189,000 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational excellence and process improvement within BPaaS environments, focusing on measurable performance enhancements and effective change management. Proven ability to lead cross-functional teams and manage complex programs while engaging with executive stakeholders.

Highest-signal resume keywords

Operational ExcellenceProcess ImprovementProgram ManagementStakeholder EngagementLean Six Sigma

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationRoot Cause AnalysisKPI TrackingChange ManagementWorkflow AutomationPerformance ImprovementRisk ManagementResource AllocationOperational AssessmentProgram Delivery

Soft Skills

LeadershipCommunicationMentoringCollaborationAnalytical Thinking

Tools & Technologies

RPAAI/MLProgram DashboardsProcess DocumentationTraining Programs

Certifications & Qualifications

Lean Six SigmaProject Management Training

Industry Keywords

BPaaSHealthcare OperationsClaims ProcessingEnrollmentContact Center Operations

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Lead end-to-end ownership and execution of process and technology improvement initiatives across Claims Adjudication BPaaS customers.
Own operational excellence delivery across a portfolio of BPaaS client accounts, balancing performance, risk, and value realization at scale.
Manage complex program planning and delivery, including timelines, resource allocation, risk management, and executive stakeholder communication.
Conduct operational assessments and partner with functional leaders to identify inefficiencies, scalability constraints, and improvement opportunities.
Develop clear requirements focused on desired business outcomes for customer requested changes and other strategic initiatives.
Perform root cause analysis and develop actionable recommendations for process optimization and measurable performance improvement.
Document work instructions and plan training programs to support Operations enablement and change management.
Develop and maintain program dashboards to track KPIs, cost savings, efficiency gains, and transformation outcomes for tracking.
Coordinate cross-functional teams to implement process improvements, automation, and workflow optimization at scale.
Ensure standardization and scalable adoption of processes and best practices across customer accounts.
Collaborate with technology teams to support and enable automation initiatives (RPA, AI/ML).
Lead change management efforts to ensure adoption, sustainability, and long-term value realization of improvements.
Facilitate governance processes, including executive review cadences and escalation protocols.
Communicate program progress, risks, and outcomes to executive stakeholders and client leadership.
Mentor and develop team members, building future operational leaders within the operational excellence function.

Requirements

What you’ll need

8+ years of experience in operational excellence, process improvement, or direct operational management within complex, multi-client, and/or enterprise service environments.
3+ years of leadership experience managing complex, cross-functional programs or initiatives with executive-level visibility.
Deep expertise in BPaaS operations, particularly within regulated healthcare environments including enrollment, claims processing, and contact center operations.
Proven ability to deliver measurable and sustained improvements in cost, quality, efficiency, and operational performance at scale.
Excellent program management, analytical, and executive stakeholder engagement skills.
Bachelor’s degree or equivalent combination of education and demonstrated professional experience required; Lean Six Sigma and project management training, or demonstrated hands-on leadership of large-scale process improvement programs, strongly preferred.

Benefits

Comp & perks

HealthEdge is an equal opportunity employer
Workforce diversity commitment
Candidates may be required to go through a pre-employment criminal background check.