HeadHunters Hub

Onboarding Specialist

• Coordinate onboarding processes with partners, counterparties, and internal teams to ensure timely activation and smooth communication
• Collect, review, and process onboarding documents from partners, merchants, and service providers
• Complete bank forms, onboarding questionnaires, compliance templates, and operational application packs with accuracy and attention to detail
• Maintain and organise onboarding trackers, spreadsheets, shared folders, and internal documentation to ensure all case data is complete and current
• Work in task management tools such as ClickUp, Notion, or similar platforms to create, update, track, and follow up on onboarding-related tasks
• Communicate with banks and financial partners throughout the full onboarding lifecycle, from document submission to follow-up queries and final setup
• Handle compliance-related requests, including document clarifications, missing information follow-ups, and data submission support
• Review partner and merchant websites as part of onboarding checks and preliminary due diligence processes
• Monitor the status of ongoing onboarding cases, follow up proactively on open items, and help keep timelines on track
• Ensure all onboarding files, records, and supporting materials are clear, structured, and ready for internal review or audit purposes

Onboarding Specialist – PSP