HD Supply

Manager

• Build relationships and develop plans to increase sales and profitability for targeted national accounts
• Drive sales by creating, executing and communicating business plans to grow sales for the organization
• Develops and maintains business relationships
• Strategically plans customer visits to cultivate relationships, perform presentations, offer innovative programs and communicate plans
• Researches, develops and acquires account opportunities
• Effectively communicates competitive strengths and develops strategy to acquire competitive business
• Develops and executes profitable business plans for managing existing and newly acquired accounts and implements those plans effectively
• Negotiates national contracts and rebate programs consistent with industry management goals
• Teams with individuals within sales, and other key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales
• Participates in local and national trade associations and conferences

Renovation National Accounts Manager – Hospitality

• responsible for maintaining and growing an established portfolio of multi-family housing accounts
• developing new business
• builds relationships and develops plans to increase sales and profitability for targeted national accounts
• drives sales by creating, executing and communicating business plans to grow sales for the organization
• negotiates national contracts and rebate programs consistent with industry management goals
• teams with individuals within sales and other corporate personnel to communicate account plans and pricing
• participates in local and national trade associations and conferences

National Accounts Manager – Multi-Family

Sales

• Enhances sales verticals' performance through close collaboration with internal stakeholders
• Optimizes the sales team’s efficiency and productivity by leveraging sales data and analytics
• Formulates and provides actionable solutions to sales challenges
• Supports multi-departmental projects aimed at sales enablement
• Handles requests for ad-hoc reporting
• Develops and communicates precise goals and strategies
• Collaborates with various cross-functional teams

Manager, Sales Enablement – Value Added Services

Account Executive

• Responsible for achieving annual sales and profitability targets via sales penetration in their assigned territory
• Responsible for continuing project management and coordination between internal and external customers
• Driving business growth within territory with existing and incremental customers
• Establishes and expands relationships with owners and contractors
• Central point of contact for all territory renovation projects including but not limited to project management, due diligence, product sourcing, selection, and request for product (RFP)/Quoting
• Partners with credit to identify funding and ownership
• Perform other duties as assigned

Renovation Sales Representative

Customer Support

• Provide customer service by responding to inquiries regarding product selection, services and issues.
• Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Call-Center Customer Service Representative

Account Manager

• selling MRO (maintenance, repair and operations) supplies along with other products to an established portfolio of multi-family housing (apartment communities) customers
• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet yearly sales goals.
• Operate a Personal Vehicle
• Develop and maintain strong sales relationships with key decision makers and influencers across all levels of an organization
• Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base.
• Develops and implements plans to expand business presence in the assigned area.
• Shares market insights and competitor information with relevant channels throughout the organization
• Collaborates with leadership to analyze market trends and customer needs

Field Account Representative – Multi-Family

Outside Sales

• Selling MRO (maintenance, repair and operations) supplies along with other products to established multi-family housing customers
• Driving profitable sales growth by prospecting new accounts
• Retaining existing accounts and expanding opportunities with current customers
• Developing and implementing plans to expand business presence in the assigned area
• Sharing market insights and competitor information with relevant channels throughout the organization
• Collaborating with leadership to analyze market trends and customer needs
• Attending monthly business meetings for all company-sponsored associations
• Engaging in local trade shows, and representing the organization in regional or national activities as necessary

Outside Sales Account Manager, Multi-Family

• Drive profitable sales growth by prospecting new accounts
• Retain existing accounts
• Expand opportunities with current customers in core and emerging industries and markets to meet yearly sales goals
• Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization
• Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base
• Develops and implements plans to expand business presence in the assigned area
• Attends monthly business meetings for all company-sponsored associations
• Engages in local trade shows
• Represents the organization in regional or national activities as necessary

Field Account Representative, Multifamily

• Drive profitable sales growth by prospecting new accounts and retaining existing accounts
• Develops and maintains strong sales relationships with key decision makers
• Manages sales volume with existing customers and actively prospect new customers
• Develops and implements plans to expand business presence in the assigned area

Outside Sales Account Manager – Multifamily

Financial Planning and Analysis

• Gathers and compiles raw data
• Conducts research for industry trends and benchmarks
• Normalizes data to be incorporated into a centralized data format
• Analyzes, reports, and makes comparisons to industry/company benchmarks
• Determines trends and prepares cost analyses
• Prepares spreadsheets for data analysis
• Prepares reports with charts and graphs, mailing lists, maps and ad hoc requests
• May make presentations
• Provides recommendations based on findings and analysis
• Participates in department and interdepartmental projects

Financial Analyst

Inside Sales

• Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication
• Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence
• Prospects for new sales opportunities via outbound calling and emailing
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support
• Generates profitable growth thru quota attainment
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price
• Develops code directives for certain products while maintaining target margin goals
• Performs estimating, take-off, and proposal duties as necessary

Inside Sales Account Representative

• Responsible for achieving annual sales and profitability targets via sales penetration in their assigned territory
• Driving business growth within territory with existing and incremental customers
• Establishes and expands relationships with owners and contractors
• Central point of contact for all territory renovation projects including but not limited to project management, due diligence, product sourcing, selection, and request for product (RFP)/Quoting

Recruitment

• Leads the design and management of all components of organizational Talent Acquisition Programs
• Collaborates with human resources partners, talent acquisition, and hiring managers
• Evaluates and deploys engagement initiatives for recruitment and diversity initiatives
• Provides creative solutions to engage talent throughout all phases of programs
• Partners with brand and creative team to develop marketing materials
• Conducts research to identify industry trends and assess the competitive landscape
• Assists with engagement events and activities to support talent acquisition programs

Talent Acquisition Program Specialist

• Responsible for administering and providing oversight for a wide variety of Customer Care functions.
• Provide mentoring and direction for a team of customer care associates responding to inquiries regarding product selection, services and issues.
• Coordinates daily work assignments with Customer Care Associates by reviewing the phone queue and work schedules.
• Problem solves and troubleshoots processes for escalated issues.
• Supports and leads the team by facilitating knowledge and participation in department incentive and initiative program(s).
• Resolves escalated issues by offering options and coordinating efforts with various departments to develop solutions.
• Insures all proper procedures are followed through by staff.
• Provides guidance and direction to associates in the interpretation and administration of customer care policies and procedures.
• Utilizes computerized system for tracking, information gathering, and/or troubleshooting.
• Audits and provides quality control on services levels, inputs, and error rates.
• Provides back up on all functions and performs other duties as needed.

Lead Customer Service Rep

Human Resources

• Implement HR programs and policies including staffing, compensation, benefits, associate relations, and learning
• Collect and analyze HR data and make recommendations to management
• Partner with Staffing Department on business employment needs, including recruiting for functional areas of the business
• Work directly with business leadership and department management on the development and facilitation of the individual and divisional performance improvement
• Responsible for the effective integration of HR policies and procedures during Acquisitions
• Build Internal partnerships to aid in the resolution of associate relations issues
• Work in conjunction with business leadership to develop and implement performance management plans
• Assess and deliver training and development to limit legal exposure
• Support and implement HR policies within the business by acting as the primary point of contact between associates and management

Renovation National Accounts Manager – Hospitality

National Accounts Manager – Multi-Family

Manager, Sales Enablement – Value Added Services

Renovation Sales Representative

Call-Center Customer Service Representative

Field Account Representative – Multi-Family

Outside Sales Account Manager, Multi-Family

Field Account Representative, Multifamily

Outside Sales Account Manager – Multifamily

Financial Analyst

Inside Sales Account Representative

Renovation Sales Representative

Talent Acquisition Program Specialist

Lead Customer Service Rep

Human Resources Manager