Harvey

Product Manager

• Define and drive the product strategy and roadmap for Harvey's admin and governance capabilities
• Partner with Engineering and Design to deliver scalable, secure, and intuitive admin experiences that meet the compliance and operational needs of large enterprise customers.
• Engage directly with enterprise customers, customer success, and sales teams to deeply understand admin pain points, governance requirements, and integration needs — and translate those insights into high-impact product investments.
• Collaborate cross-functionally with Security, Legal, and Infrastructure teams to ensure Harvey's platform aligns with industry standards and regulatory frameworks relevant to our customers.
• Establish and track key metrics for platform adoption, admin efficiency, and governance coverage, using data to inform prioritization and measure success.
• Drive alignment across stakeholders on trade-offs, sequencing, and scope for governance-related initiatives, communicating clearly at both the executive and working-team levels.

Staff Product Manager, Enterprise

Operations

• Create a great employee experience through hands-on IT support for employees in our San Francisco office.
• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Assist with basic security best practices and help enforce IT policies.
• Collaborate with the IT team on automation, documentation, and process improvements.
• Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

IT Operations Analyst

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Technical User Operations Specialist, Weekends

Customer Success Manager

• Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
• Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
• Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
• Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
• Travel required: Up to 25% of the time

• Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
• Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
• Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
• Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
• Travel required: Up to 25% of the time

Backend Engineer

• Own and lead engineering projects across our various product lines
• Work closely with our AI, Legal, and GTM teams to build secure systems that deliver value to our customers
• Retrieval over peta-byte scale documents
• Organizational-level interfaces to collaborate with AI
• Managing dedicated GPU capacity across 5+ regions
• 1000-step planning agents that help take companies public
• Government-level security for the world's most sensitive matters
• Evaluating LLMs across a 10k+ leaf taxonomy of tasks
• Internet-scale data collection from over 50+ jurisdictions

Staff Software Engineer, Backend

• Retrieval over peta-byte scale documents
• Organizational-level interfaces to collaborate with AI
• Managing dedicated GPU capacity across 5+ regions
• 1000-step planning agents that help take companies public
• Government-level security for the world's most sensitive matters
• Evaluating LLMs across a 10k+ leaf taxonomy of tasks
• Internet-scale data collection from over 50+ jurisdictions

Manager

• Own Harvey’s social strategy and execution (LinkedIn, X, and emerging channels)
• Turn product updates, customer outcomes, and company thinking into high-signal content
• Translate complex legal and AI concepts into content that lands with both technical and non-technical audiences
• Monitor social sentiment and industry conversations to surface opportunities and flag potential issues in real time
• Lead real-time and sensitive communications with good judgment
• Build an audience of practitioners, decision-makers, and credible voices
• Partner with design, content, and leadership to produce concise, effective posts

Social Manager

Sales

• Lead a team of consultative, solution-based, Mid Market software sales professionals to achieve ARR targets
• Own managing and reporting on your book of business
• Proactively assist with recruiting and hiring new team members
• Coach and develop Mid Market account executives
• Refine our sales playbook
• Work cross-functionally across the organization to build effective sales processes and solutions

Mid Market Sales Manager

• Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
• Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
• Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
• Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.

Security Engineer

• Define and own the product security roadmap, prioritizing initiatives based on risk, business impact, and engineering org maturity.
• Establish and evolve security posture across the engineering organization, setting standards that scale with the company
• Partner with Product Engineering, Infrastructure, and Platform teams to incorporate secure design principles at every stage of development
• Own and review security-critical code across key parts of the product, including authentication and access control
• Architect secure-by-default libraries and tools that make the secure path the easiest choice for developers
• Drive mitigation strategies during security-related incident responses, coordinating cross-functional efforts
• Mentor engineers and raise the security bar across teams through code reviews, design reviews, and technical guidance

Staff Software Engineer, Product Security

Full-stack Engineer

• Partner with customers and PMs to understand legal workflows, design practical evaluations that capture what “excellent” means, and ship agents that get the job done.
• Optimize agent performance through prompt engineering, model selection, tool design, skill writing, context window management, and eval harness development.
• Work with our model infra team to design and implement infrastructure for low-latency agent execution, including caching strategies, parallel tool calls, or subagent patterns.
• Improve our observability and instrumentation to profile agent behavior, identify bottlenecks, and drive optimization decisions.
• Stay current on new developments in agentic systems and bring those learnings back to the products we build.

Harvey

Staff Product Manager, Enterprise

IT Operations Analyst

Technical User Operations Specialist, Weekends

Technical User Operations Specialist, Weekends

Customer Success Manager

Customer Success Manager

Staff Software Engineer, Backend

Staff Software Engineer, Backend

Social Manager

Mid Market Sales Manager

Customer Success Manager

Staff Software Engineer, Product Security

Staff Software Engineer, Product Security

Staff Software Engineer, Agents

Staff Software Engineer, Agents