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Technical Program Manager – Customer Trust
HarveyLead Customer Trust function at Harvey, an AI-driven company reshaping legal services. Act as a technical liaison, ensuring customer compliance and security needs are met.
Posted 7/13/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $150,900 - $278,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Information Security and Customer Trust, with a strong focus on audit and compliance standards such as SOC2 and ISO 27001. Proven ability to leverage AI for program efficiencies while maintaining exceptional customer service and analytical skills.
Highest-signal resume keywords
Information SecurityAudit ExperienceAI Model UtilizationCustomer TrustAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Information SecurityAudit ExperienceCompliance StandardsAI Model UtilizationTechnical Program Management
Soft Skills
Customer Service SkillsAnalytical SkillsPatienceDecisiveness
Tools & Technologies
Harvey's Internal Tools
Industry Keywords
SOC2ISO 27001Key Performance IndicatorsTrust CenterGTM
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions
- Leverage AI and Harvey’s internal tools to continuously improve the efficiency and accuracy of our response process
- Establish and report on key performance indicators (KPIs) for the Customer Trust function
- Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base
- Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements
Requirements
What you’ll need- 7+ years of experience in Information Security, Customer Trust, Technical Program Management, or Management Consulting
- Audit Experience: A background in audit and compliance (e.g., SOC2, ISO 27001)
- Exceptional customer/client service skills
- 1-2+ years of experience leveraging AI models or automation to drive program efficiencies
- Strong analytical skills with a focus on metrics
- Comfort with ambiguity and a high level of patience and the ability to remain calm and decisive under pressure
Benefits
Comp & perks- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO